蓋恩斯維爾希爾頓逸林酒店 - 蓋斯維爾

負評：The room was not cleaned to standards I’ve come to expect from a Hilton hotel. That alone wouldn’t have lost my business if the hotel staff had responded well, but when I talked to the clerk at the front desk, he was defensive. Made me feel like I was an inconvenience. My memory of this stay will include a toilet that didn’t flush right, not having a bar of soap for the shower, a big dark stain in the middle of the carpet, putting in a request for housekeeping at check in but not having housekeeping come. I will say that the hotel did send housekeeping to the room after I talked with them, but by then, I was back in the room for the evening. With Covid, I didn’t want housekeeping in the room while I was also in the room. The hotel was nowhere near full. If the clerk had immediately apologized and moved me to another room, it would have made all the difference. I definitely won’t rebook this hotel when I’m back in town in two weeks, and I’ll stick with Marriott chains in the future.

負評：The view from our room looked out at a wall 3 feet away. When I tried to make coffee the coffee maker smelled like it had been cleaned with nail polish remover. When I opened a box of their soap and there was a pubic hair on the bar. This was obviously a used bar of soap.

負評：The office used to have two computers and now has one. I had to wait a few minutes to be able to get some work done. Not a big deal but maybe something that could be addressed.

負評：Bar tender not quite with it. breakfast waffle maker a mess and needs instructions posted better.

負評：This is a 2 to 3 star hotel at best with above average hotel rates. Owners and management need to upgrade the rooms and stop using caulk to cure 30 year old problems. Faucets and fixtures are from the 70's and should all be replaced. Has potential to be a great 4 star hotel. Would stop here again on business or leisure but not until the place has had a face lift.