Tastefully appointed hotel, clerk checking me in was welcoming and orofessional
The room was not cleaned to standards I’ve come to expect from a Hilton hotel. That alone wouldn’t have lost my business if the hotel staff had responded well, but when I talked to the clerk at the front desk, he was defensive. Made me feel like I was an inconvenience. My memory of this stay will include a toilet that didn’t flush right, not having a bar of soap for the shower, a big dark stain in the middle of the carpet, putting in a request for housekeeping at check in but not having housekeeping come. I will say that the hotel did send housekeeping to the room after I talked with them, but by then, I was back in the room for the evening. With Covid, I didn’t want housekeeping in the room while I was also in the room. The hotel was nowhere near full. If the clerk had immediately apologized and moved me to another room, it would have made all the difference. I definitely won’t rebook this hotel when I’m back in town in two weeks, and I’ll stick with Marriott chains in the future.
Don't drink the coffee
The French toast and waffles were delicious
The view from our room looked out at a wall 3 feet away. When I tried to make coffee the coffee maker smelled like it had been cleaned with nail polish remover. When I opened a box of their soap and there was a pubic hair on the bar. This was obviously a used bar of soap.
I have stayed at The Lodge many times over the last 25 years. The hotel is still relevant and in good shape. The staff is excellent. The office facility is very good. The popcorn and bar in the evening, with a fireplace, is a great place to relax after a long day.
The office used to have two computers and now has one. I had to wait a few minutes to be able to get some work done. Not a big deal but maybe something that could be addressed.
Comfortable, nice bar area, cozy. Clean
Bar tender not quite with it. breakfast waffle maker a mess and needs instructions posted better.
The room we stayed in was adequate but not great by any means. This property is very old but has great potential. The room that we stayed in faced the court yard and had very tranquil qualities when we opened up the sliding glass door. Property needs an upgrade really bad. Location off I-75 is great and local dining places are very close.
This is a 2 to 3 star hotel at best with above average hotel rates. Owners and management need to upgrade the rooms and stop using caulk to cure 30 year old problems. Faucets and fixtures are from the 70's and should all be replaced. Has potential to be a great 4 star hotel. Would stop here again on business or leisure but not until the place has had a face lift.
Room we stayed in was huge! Our room had 2 double beds, and we had a pack & play for our baby. The room was so big that the pack & play didn't get in the way at all. Our 1-year-old & 3-year-old still had plenty of room to play on the floor with their new Christmas toys while we still had room to walk around. The lobby area is great with the lodge theme, sitting areas and fireplace in the middle. We also liked the Christmas decorations: Christmas tree, reindeer and nativity scene! Very good breakfast & good coffee! Very good price as well.
Rooms are a little dated (but still very clean). No fridge or microwave in the room we stayed in (not a huge issue, but could've been helpful, and many other hotels include them nowadays).
Love the Lodge
The rooms were very clean. The decor of the hotel was nice. The breakfast selection was extensive.
nice facility, comfortable clean room
Noisy hallways, staff, breakfast was awful
Price Lobby Location for UF
Chemical cleaning smell in room
Clean comfortable room, pillow top bed, hot breakfast, helpful friendly staff. Great value for the money.
The rooms are large, bathrooms nicely updated, however, found quite a bit of "stuff" under the bed. Front desk staff is lovely , evening cocktail hour is a pleasant addition. Pool and hot tub are always a plus. On check in I requested and received a handicapped first floor room by the pool, makes it possible to spend some time with my daughters. We had to go over to Shands for cardiac testing for my 17 year old and it was great to be able to look forward to relaxing at the pool afterward.
The general manager, Tim, had scheduled parking lot renovation for the weekend we were there. When we returned to the hotel the majority of the parking lot was blocked off and we were unable to park near the entrance closest to our room. As the entire parking lot appeared to be blocked off I stopped my car at the main entrance and went to the desk to ask where I was supposed to park. When I was told that I would have to park on the far back side of the hotel, this would require a walk of more than 300 feet, I explained that I have heart failure, I need a new heart, and that I'm not able to do that. I asked why on check in I wasn't informed that I wouldn't be able to park close to an entrance by my handicapped room. At this point Tim came from the area behind the desk telling the desk clerk that he would handle this. he informed me that there were handicapped spots on all sides of the building, so surely I could find one to use. I attempted to explain that not all handicapped people are alike, so not all handicapped spots are alike, and what my physical limitations are, but Tim talked over me saying we can move your room. I explained again the purpose of asking to be by the pool was to be able to spend time with my daughters, and moving me to another wing made it impossible for me to spend time by the pool with them. I asked for a workable solution where I didn't have to pack up all of our stuff, move our room, and not be able to spend time with my daughters. Time then said he would have someone "hold" a handicapped space (again on the far side of the building) for me, I then pointed out that this was in fact illegal, and the situation currently made the hotel non compliant with the ADA. Tim frequently yelled at me during this exchange,pointed out that he was the GM so there was nothing that would be done. When I asked who the owner is he snapped "Wells Fargo bank" at this point I gave up on finding a workable solution as the chest pain had started, I went to my car, and drove to the far side of the hotel, maneuvering around the construction equipment, having one construction worker wave me through and another then drive a piece of equipment almost into me. I finally get in a spot, and we start the walk to our room. (Had I known about the construction I would have brought my wheelchair like I do when walking distances is required, the hospital loans them for visitors and I mistakenly assumed I wouldn't have a great distance to walk). Instead of being with my girls I went to bed. Since my diagnosis five years ago I take every chance I can to make memories with my daughters, and this trip could have been filled with fun memories for them, instead it was a stark reminder of what heart failure has taken from our family. Tim could have found a way to make the situation work with my physical limitations, instead he wanted to show me that he was the boss, and he made all the rules.
Great value for the price
Good location, nice lobby area for coffee and breakfast
There is no refrigerator in my king room and bathroom wasn't clean
I could not get the wireless internet access to work
It was remodeled very nicely. The breakfast bar was very nice. They always decorate the hotel for Christmas and do a wonder ful job.
Happy hour; breakfast; value for the money; home like atmosphere.
good value for the price paid
Welcome to the DoubleTree by Hilton Gainesville, located just 1 mile from the University of Florida – perfect for college visits, tournament weekends and alumni events. Our stylish hotel is steps from Butler Plaza and ‘Restaurant Row’ and within 2 miles of UF Health formerly known as Shands Hospital and 8 major employers in Alachua County. I-75 is also nearby for quick movement around scenic northern Florida. Feel at home the moment you arrive with a warm DoubleTree chocolate chip cookie at check-in. Get settled in a newly renovated guest room with complimentary WiFi, a 50-inch HDTV, mini-refrigerator, Keurig® coffeemaker, and desk with ergonomic chair. Several rooms at our Gainesville hotel also have balconies and beautiful views of Our lovely courtyards. Enjoy American classics at our casual restaurant, or grab items from Made Market before a day on campus. Join us each night for Our Managers Reception from 6:00 - 7:00 pm, and stop by our bar anytime for your favorite local beers. We also offer daily room service from morning to late-night. Head outside to the resort-style pool for a swim under the Florida sun, or burn calories in the state-of-the-art fitness center. We have over 1,900 sq. ft. of hotel event space in Gainesville for your next meeting or celebration, plus a beautiful lighted patio, catering options and the latest A/V equipment. Finish a work presentation in the 24-hour business center.
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