最新評價
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2.0
缺點： - The link for the address for pickup and the map that were given were incorrect. Pickup was at the airport and not at tepaul road. - When we arrived at budget, we were told that they had no cars available and that contrary to the booking confirmation from Kayak, they could refuse the booking.
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10.0
優點： We got our rental car in Puerto Montt Airport faster than at any other time. It was great to get us on our way to do more sightseeing.
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9.6
Great little car
優點： Easy pick up and drop off. The car got us everywhere we wanted to go.
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2.0
Car wasn't there
缺點： When I arrived at Budget, the car wasn't there. And I am now stuck dealing with Allianz trying to get my money back for the insurance I paid but never received.
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3.2
Rental place did not have car for us
缺點： We were told at pick up that they did not have the car size we reserved for us. They offered much smaller car for the same prize. We had way too many bags and demanded larger car. After having to fight with them and wait and hour and half they provided a larger car for an extra charge each day. A car that was not suitable for rental. It felt like we took someone's personal car...
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7.6
缺點： Check in and delivery were very slow
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2.0
Terrible customer service experience
優點： Nothing at all. Will never rent from this lacation again
缺點： Super slow service, dirty car, unprofessional staff
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7.2
Car was there
優點： Convenience. Staff was friendly.
缺點： Car was having mechanical problems. Went through a lot of trouble to reach the local agency. Finally had to return to airport to exchange car. Non english speaking staff.
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2.0
Car was not available
缺點： When you rent/reserve an automatic car, it should be there. Not only was there not one available (in a country where manual is the standard), but the person at the Alamo counter was rude, indifferent, and completely unhelpful assisting us. We actually received some help from multiple other counters, who finally were able to connect us with a company with an automatic available.
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2.0
缺點： They dont accept the credit card insurance.
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2.0
優點： Nothing really
缺點： I made a reservation for $84.82. The final charge was $111.03. I will contest the charge to my credit card
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2.0
Waited for nearly an hour at the desk, as I'd prep
缺點： I arrived at 1830 at night to Puerto Montt, a small airport in Chile. I had a prepaid reservation, so got my luggage and went to the Budget counter. There was no agent there, but two "If you need help, please call xxxx-xxxx. I called the first number, and the cell phone was sitting on the agent's desk, not with him/her. So I called the second number, and a second phone that was sitting on the desk rang. So the agent didn't have either phone with her. I asked the agent at desk next door, and she said "the agent went for a cigarette break, and will be back in 10 minutes". So I waited. For 45 minutes, s/he never came back to the desk. Finally, I paid twice as much to rent a car from another company. Now, I'm having trouble getting my money back. What a crock of s*&t.
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2.0
缺點： - The link for the address for pickup and the map that were given were incorrect. Pickup was at the airport and not at tepaul road. - When we arrived at budget, we were told that they had no cars available and that contrary to the booking confirmation from Kayak, they could refuse the booking.
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2.0
Car wasn't there
缺點： When I arrived at Budget, the car wasn't there. And I am now stuck dealing with Allianz trying to get my money back for the insurance I paid but never received.
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3.2
Rental place did not have car for us
缺點： We were told at pick up that they did not have the car size we reserved for us. They offered much smaller car for the same prize. We had way too many bags and demanded larger car. After having to fight with them and wait and hour and half they provided a larger car for an extra charge each day. A car that was not suitable for rental. It felt like we took someone's personal car...
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2.0
Terrible customer service experience
優點： Nothing at all. Will never rent from this lacation again
缺點： Super slow service, dirty car, unprofessional staff
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2.0
Car was not available
缺點： When you rent/reserve an automatic car, it should be there. Not only was there not one available (in a country where manual is the standard), but the person at the Alamo counter was rude, indifferent, and completely unhelpful assisting us. We actually received some help from multiple other counters, who finally were able to connect us with a company with an automatic available.
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2.0
缺點： They dont accept the credit card insurance.
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2.0
優點： Nothing really
缺點： I made a reservation for $84.82. The final charge was $111.03. I will contest the charge to my credit card
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2.0
Waited for nearly an hour at the desk, as I'd prep
缺點： I arrived at 1830 at night to Puerto Montt, a small airport in Chile. I had a prepaid reservation, so got my luggage and went to the Budget counter. There was no agent there, but two "If you need help, please call xxxx-xxxx. I called the first number, and the cell phone was sitting on the agent's desk, not with him/her. So I called the second number, and a second phone that was sitting on the desk rang. So the agent didn't have either phone with her. I asked the agent at desk next door, and she said "the agent went for a cigarette break, and will be back in 10 minutes". So I waited. For 45 minutes, s/he never came back to the desk. Finally, I paid twice as much to rent a car from another company. Now, I'm having trouble getting my money back. What a crock of s*&t.
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