Friendly, helpful staff, cleanliness.
Horid decor/colour scheme, limited breakfast - had to ask for fruit every day.
The whole experience was delightful. The staff were courteous and helpful. The decor of the reception/dining area was colourful (orange and black), as was our bedroom (red and burgundy). Fittings and accessories were good quality and new. Breakfasts were good (we didn't take evening meals). The pool was open (but weather too cold to use). The sauna was lovely and hot. Cleaning service was thorough. No cause for complaints at all!
Lack of vegetarian choice at dinner restricted us from eating at the hotel.
We were made very welcome and our stay was very enjoyable specialy the free drink
The hotel was perfect, the street was a slightly noisey.
It is situated at a quite street that we could easily park our 9 seater van, the hotel carpark is designed for small cars.
In one morning breakfast time, one staff was rude to our party, we complained to the manager and he apologized later on. Hope this was a particular case,
Good value for money compared to others. Nice pool
Breakfast was a bit basic and dinner was only available between 730pm and 830pm. The hotel catered for large tour bus type residents and not individuals booking indepedently.
Very helpful and friendly staff, nice restaurant (again with pleasant staff) and good location.
pool clean, breakfast reasonable selection, staff accommodating.
not enough information in the room ie breakfast time etc. There were lots of minor rules re; the pool which fortunately were ignored by the staff.
good resturant, clean room
reception under-staffed, one bloke over-stretched to cover desk/phone/residents bar.
With a stay at Royal Palace in Montecatini Terme, you'll be a 5-minute walk from Terme Excelsior and 5 minutes by foot from Terme di Montecatini. Featured amenities include a 24-hour front desk, multilingual staff, and a library. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.