And the hotel has always been a nice place to stay and relax
This particular time that I was at the hotel to check in clerk gave me a very small room I was very unsatisfied with this room I’ve stayed here many times and everybody else always gives me rooms they have a nice space the one thing
This is a beautiful hotel with an incredible staff. It is a block from Union Station and convenient to all public transportation. This makes it incredibly easy to get to all of the sites to see in DC and Georgetown. The complimentary coffee bar is wonderful. The rooms are immaculate and very comfortable. I would highly recommend this hotel and would definitely stay again if I were to travel back to DC.
Close to train. Cabs right out front if needed. Great value for the price. Convenient having a bar/food right in the hotel. Coffee provided in the morning. Very clean. Comfortable bed. Umbrella and one robe provided in the room.
Tiny elevators. Room was small. Only 1 tiny window in the room and we had no view. Shower door didn't stay closed. The water was $4 a bottle in the room. There was no dresser but rather 2 drawers located in the closet.
Last minute trip to D.C.
Location - walking distance from Union Station Staff - helpful at check-in Price - reasonable rate Rooms - small but just updated, look / feel great, stylish - felt like I was paying MUCH more
No downside - rooms small but decorated so well that didn't notice or hinder the stay Arrived late, left early so didn't have any down-side to the stay Free coffee only - but liked the coffee lounge
Location, the staff is friendly
Draft from windows (they are not sealed),the bathroom is cold (no heating lamp there), the heating blows air straight to bed (not comfortable at all especially after taking a bath) no coffee maker in the room, and no hot drinking water in the lobby after 11 am.
The Phoenix has it all!
The proximity to downtown D.C. and the monuments was perfect! We loved that there were a few coffee shops and restaurants nearby, especially the Dubliner, an Irish restaurant and bar, that was situated right under the hotel itself. Staff was incredibly nice and the hotel was very clean - we plan to stay here whenever we come back to visit!
The only downfall is that walking around the area at night can be a little questionable, especially going to or coming from downtown D.C. It's eerily quiet.
My room was apparently newly remodeled, and was very modern, exceptionally clean, and very comfortable. The location - just two blocks from the parks surrounding the Capitol on the senate side, are hard to beat. It's a short block walk to Union Station if arriving via train or Metro. There is very little to the hotel other than the rooms - I didn't use the fitness center or the Dubliner restaurant next door, but if you are just looking for a convenient, impeccable room this is a great choice. I'll definitely return.
Via the phone and their web site, they required a 3-day minimum stay. Fortunately booking via Kayak let me book a single night, or I would have had to stay somewhere else.
Staff were very accommodating. Room was rather small, but very comfortable and immaculate. Restaurant and pub attached to hotel and cafe just down the corner. 5 minute walk to Union Station.
Only thing missing was coffee maker in the room.
The room was beautiful and clean. The location was excellent. All the hotel staff were Grundy and courteous.
Other room's room service trays sitting in the hallway for more than 24 hrs. Unbelievable that they charged $4 for the water bottles in the room. Tried to go for a drink in the pub, staff were not attentive; sat for over 15 mins without getting asked what we wanted or asked about drinks; simply left and no one noticed.
Comfortable Place to Stay
Comfortable rooms, helpful staff. Private setting with an interesting bar. The night we were there the bar was very busy and noisy yet the noise was completely isolated from the lobby. Irish themed, the bar had an excellent selection of beers and whiskeys. We didn't try the restaurant, so I can't give an opinion. The Phoenix Park is an excellent choice, especially for business travelers.
Nothing - good place to stay.
Good stay overall
The hotel itself was pleasant despite being under repair such as an out-of-service elevator. The convenient location was key for us as we arrived and departed through Union Station, just a couple of blocks away. It's also reasonable walking distance to the capital building, China Town, Verizon Center, Pennsylvania Avenue, etc. The room was small but the bed and room were clean and comfortable. The desk staff were friendly and accommodating.
The amenities were bare bones. No frig in room, no comp breakfast or wine hour. The fitness center was a little lacking as well: small space and there were free-weights, but no benches on which to use them. The water pressure in the shower was very weak. It was like trying to shower with a toy squirt gun. Check-in could have been a bit smoother: we arrived around noon, so we had previously requested an early check-in (normal check-in is 3:00 PM and this is not explicitly stated until you complete your booking). We were told over the phone early check-in would not be possible. Once we arrived, we went to the hotel anyway to see if we could store our bags. It turned out we were able to check in early, so I'm not sure why were initially told that early check-in was not possible. Service at the restaurant was poor. We went for lunch after checking in. I ordered a drink after we were seated and I did not receive it until after we were finished eating and had received the check. There was some kind of problem with their taps. They were apologetic and did provide the drink for free since it took so long, which was nice.
The hotel itself was pleasant despite being under repair such as an out-of-service elevator and an out-of-service ice machine.
When I checked out, they tried to charge me for six nights when I had stayed five. When I pointed this out, there was no apology. Mistakes can be made, but overcharging by hundreds of dollars is a very big mistake and deserves some serious groveling. I waited about five minutes for them to correct this, but they couldn't even get logged into the computer. I told them I'd be in the breakfast room and to bring me the corrected receipt. After half an hour, there was still no corrected bill. I went back to the desk to ask about it. This time I got a mumbled "I'm sorry," but I wasn't sure if it was for overcharging or for taking so long. It seems they overcharged everyone in the hotel, and I was just the first to notice. They were sorting out the mess. Besides a serious apology, you'd think they'd be thankful to me for alerting them to a massive problem before they had a lobby full of irate guests. You might think they would at least offer to pay for my breakfast while had to wait so long, if not offering a free night. I got nothing but a long wait. I eventually got my corrected receipt and ran and caught my train to the airport by just one minute.
We arrived 5 hours early just to store our luggage while we planned to eat lunch and take a quick tour around our hotel. We were greeted at the front desk by a nice young lady that assured us our room was already ready - a huge plus to us...Everyone was extremely helpful, friendly - would definitely stay at this hotel again. Union Station being a stones throw a way was BIG plus!! The Dubliner - oh, the food here is excellent. Highly, highly recommend eating here. The extra amenities did not go unnoticed. Chocolates, Irish Cream, Bath Robes, Umbrella to use!
Nothing was disliked by my husband or I.
Convenience to Union Station. Excellent facility.
excellent service and friendly staff
The hotel staff are extremely helpful and accomodating. The hotel is very well kept and welcoming. The attached restaurant is fun and has good quality food for great prices. The hotel is conveniently located within one block of a major shopping centre with direct metro access, so very easy to get around the city.
Swimming pool in the hotel, or one nearby would be a major asset for families with children.
I like the proximatey to the Capital and the Mall and to Union Station. Taxi fares to other parts of the city are not to bad and the metro is right there at Union Station.
There is no shopping near by. This is a business and residential area for government.
The location is ideal for visiting Washington.
The check-in staff could be more interested and breakfast facility is quite poor and expensive in comparison with same standard hotels in Europe.
The hotel was centrally located, within walking distance to all the major attractions and union station.The staff and room were excellent and we enjoyed the food and drink in the pub.
friendliness of staff, hotel position, cleanliness
breakfast staff rather indifferent
A nice friendly hotel with character.
AN HISTORIC HOTEL IN WASHINGTON, DC WITH THE URBAN FEEL OF A DUBLIN TOWNHOUSE Experience a crisp, contemporary design within our classic 1922 era building developed by famed Washington developer Harry Wardman. Located in the heart of Capitol Hill, our distinctive lobby interior combines classic features and a stylish contemporary dcor and our guest rooms feature marble bathrooms and a crisp modern design. Explore all that Capitol Hill has to offer as our hotel is centrally located just one block from Union Station and within walking distance to many Washington, DC attractions including the U.S. Capitol, Smithsonian National Air and Space Museum, Smithsonian Castle, Washington Monument and many more along the National Mall. In true Irish Tradition, we wish all our guests - Cad Mile Filte A Hundred Thousand Welcomes!