Smelled like urine
I paid before check in, so my guest could check in at 3:00 we had a wedding to get to. She came to check in at 3:45 and the room was not ready. They found a room in the back corner of the hotel that smelled like urine. We got back from the wedding and called the front seat to express out displeasures. The young lady at the front informed me there was not other room she could place me in. The next morning at check out, I was informed that there was actually a room I could have been switched too, but she did not do so. They also agreed we should have been placed in another room that night. Overall bad experience!
Overall OK for the cost
Close to the airport
Dated -- needs renovation Front desk staff - one was really nice and the other was not helpful at all Shuttle to the airport -- it fill up quickly and you may get stranded
All of our needs were met at a very reasonable price.
Loud AC units
AC unit in room was really loud and made the wall vibrate with noise. I had to turn it off because everytime it cycled on it was so loud that it woke me up. If it was summertime and really hot it would have made for an extremely unhappy and uncomfortable night
Most preferred hotel
We enjoyed majority of the staff the room was very clean and cozy and breakfast in the morning was good enough and proximity and Raleigh was also a plus
One of the staff members got somewhat salty with us when we were booking the room and some of the workers were loitering at the counter as we checked in, giving is no space. The rest of the workers were quite pleasent though :)
Really no better than OK.
The room was clean and the bed comfortable. Room was OK in size.
Upon check in, the clerk never got up off his butt to take care of anything, did the entire check in process from a chair. Also, he was on a personal call when I came in and let me stand there for a minute before even acknowledging me. The bathroom door knob was falling off and I didn't trust it to be used. The bath tub floor had been repaired, and it was done poorly. Finally, the shuttle service was less than stellar. As a matter of fact, even though many people were waiting for a ride back to the airport due to overnight cancellations from weather issues, they never stepped up their service. They continued to only make trips every half hour, even though many people were being bumped off due to the van being full. They should have increased the number of round trips. They are only located 1.5 miles away from the airport! I won't stay here again, not for $145.
Breakfast was awesome, clean hotel, some of the staff was very friendly
Receptionist first night was cold, almost rude.
book direct via Kayak
Hotel is fine and right next to the Capital Chop House, a very nice restaurant /steak house
You are right under the approach to one if the runways so some jet noise but quiets down by 10-10:30 pm; room rate shared on Kayak was 10% higher than if I had booked directly with the hotel
close to airport
Great staff great shuttle. Free upgrade.
Rude Staff dirty walls headed down
Close to airport
I have traveled all over the world Averaging 150 days a year Without a doubt the rudest staff ever Check in was the worst ever How could see keep here job Which set the stage for the entire night
Staff and cleanliness
The room was very large and roomy for the price
every time the air would kick on it was very loud and disturbed me every time, it was hard to sleep with the noise of the air conditioner.
Radisson Hotel Group is implementing the Radisson Hotels Safety Protocol, a new program of in-depth cleanliness and disinfection procedures, in partnership with SGS, the world’s leading Health and Safety inspection company. The Radisson Hotels Safety protocol is an extension to the brand commitment which includes 20 Steps and an additional 10-Step protocol for Meetings and Events. These steps include hand sanitizing stations at all entrances, the use of Personal Protective Equipment-PPE, and protective screens, enhanced and recorded cleaning and disinfection frequency, social distancing in all areas of its hotels, reiteration of food safety standards and comprehensive staff training. For additional information please refer to www.radissonhotels.com/safe The Country Inn and Suites Raleigh Durham is located just minutes from the Raleigh Durham Airport, Research Triangle Park corporations, RBC Center, major universities, such as UNC Chapel Hill, DUKE and NC State and museums. The hotel's facilities include a fitness center which offers a heated indoor pool, 2 treadmills, exercise bike, and stair climber. There is also a business center as well as an on site meeting room offering 2,000 sq feet of meeting space. There is a complimentary airport shuttle 4:30am-12am, and hot breakfast served every morning. Spacious studio and two room suites offer voicemail, data ports, high speed internet, refrigerators, microwaves, coffeemakers, hairdryers, irons/boards and WIFI. No pets allowed in the hotel.
Radisson Hotel Group
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