Luxury in a great location
They anticipate your needs. Awesome concierge desk. Great staff. Beautiful view. Wonderful resto and bar. Nicely decorated for Christmas .
Great location, beautiful hotel, wonderful service and quiet..?very comfortable and luxurious.
The food options were excellent.
We had a very strange smell in our room and had to change rooms. The hotel did not offer any kind of discount for the inconvenience and it was our 10th anniversary, which they were aware of. I would expect more out of a hotel with its standards and reputation.
Great restaurant recommendation and service!
Very good welcome and staff performance
An elevator alarm went off in the middle of the night and it took over one hour to fix it - not conducive to comfortable sleep.
Hotel has great location, very nice accomodations.
There was broken glass in the bar and I cut my finger pretty badly on our first night at the hotel. Although hotel staff was very nice and they did call security, I thought they could have done more in way of compensation. In hindsight, I probably needed stitches and other than call to my room by the manager (who had already left by the time we got back to the room), they really didn't even follow-up.
Location/spa and swimming pool
The bed is gorgeusly confortable
Many problems with shower, room cleaning, front desk attendece, etc.
Very good location.
Location! And they left a small treat for my child every afternoon.
when I make check out from the hotel they told me i have to pay more than what booking website show me,after desscution they agree to refund 110 $ to me.
They had absolutely no trace of our reservation on arrival, but after some spirited discussion more than made good the upheaval.
Comfortable, elegant, convenient excellent accomodations. Food very good but somewhat overpriced. The hotel tower is very tall and our initial room on the 40th floor was very noisy in the wind and rain storm. The swaying was not noticable but the sound of creaking wall and ductwork was uncomfatably loud. The staff did move us to a lower floor to a large apartment suit which was very quiet.
With a stay at Four Seasons Hotel Chicago, you'll be centrally located in Chicago, steps from John Hancock Center and 2 minutes by foot from Water Tower Place. Featured amenities include a 24-hour business center, express check-in, and complimentary newspapers in the lobby. Planning an event in Chicago? This hotel has facilities measuring 12500 square feet (1161 square meters), including conference space.