Similar as the luxury river hotels next door at lower price
Location. Nice view. Nice acomodations. Fun place. Good value
Not much i didnt like. Nice view of the Chicago river but would be better if window was cleaner.
plan for extra 30+ min every time you depart/retur
Location is perfect. Rooms are tiny, with no wasted space and good views. Lobby non-existent, but 2nd floor desk/relax space makes up for that.
They have no lot, no arrangement with a local lot, and only one valet on staff as best I could tell. This guy would disappear for up to 20-30 min, or flat out say it will be 20+ min before I can get your car. All that, for $55 per trip. Don't drive, or plan to find a distant garage if you want to pay less than $50-70 per night parking. Atop the valet-delay, they only had one elevator servicing floors 11-30s, and every trip up or down took at least 10 min of waiting (don't leave anything behind!) and every trip in the elevator was packed body to body.
1st time in Chicago
Chicago is a beautiful city. The River Hotel couldn't have been located any better. Our view was ok nothing great because we were in the 2nd floor. The hotel staff was very nice. And the marble stair case was gorgeous. I liked that they had complimentary bottled water. That's help whenever you walking continuously around the city.
I had issues about several things that may not matter to some people but it bothered me. I asked twice for a sleeping mask and the first night they're were out said they'll get some in the next day. On the next day I asked again and they already have them out.?.? I feel they should have notated I requested one the first day and then have it ready the next. The bed linens leave something to be desired. They use a flat sheet for the bottom sheet which kept coming undone. The comforter wasn't big enough for the bed. It continuously kept falling off so in the middle of the night I had to get up and cover my wife back up. The room was for the most part clean. However I drop something and when I looked under the bed I saw individual skittles covered in dust :-/. And the restaurant... We tried to eat and drink there but the service was terrible. Took 20 mins to get menus and a water. I guess they're understaffed? But we left before ordering anything due to the service. The overal stay wasn't terrible. I would stay there again but I would never pay full price for it.
The elevator service was terrible. We would often wait over 20 minutes to catch the elevator during the day, and the stairs were not practical when you're staying in the 28th floor.
Central downtown location, good restaurant, nice service
Needs a good cleaning and update, grungy.
Oh my aching back
My king bed was actually a king box spring with two twin mattresses. Who does that? The seam is right in the middle of your back.
Not a good deal
Smallest room I've ever seen. Valet parking outrageously expensive.
Great location, tiny rooms
The hotel is centrally located and the staff was accommodative. Just be aware the rooms are tiny
Great location, very good restaurant in the hotel.
Have to wait along time for elevator, then it broke down along with the coffee machine.
The River Hotel is very conveniently located and has a nice restaurant downstairs that has a nice beverage selection and even deep dish Chicago pizza (along with a diverse selection of salads, pasta, and meat dishes). The A/C was great and the mattress was comfortable. We were able to check in an hour and a half early, which was very nice.
The room was tiny - literally the same size as many of the hotel rooms we stayed in in Japan. The toiletries and furnishings were the bare minimum - don't forget to bring the bar of soap to the shower if you want to use it there instead of at the sink! Finally, the elevator situation is terrible. Multiple times, we had to wait well over 10 minutes for an elevator to get to our room. Be sure to budget in extra time if you're on a schedule!
Room very clean and cozy. Excellent location for downtown. Great value for the money.
It was difficult to locate and find initally when we were driving and trying to checkin.
Incredible views of the river and downtown. Walking distance to Navy Pier, Willis Tower and lots of other great restaurants and fun places. Staff was very helpful, have a son in a wheel chair and they went out of their way to help. Great Italian/pizza restaurant in lobby. Historic style building with very clean modern rooms.
The staff were helpful, friendly. The location was ideal - central and walking distance to most things we wanted to see and do. The room was spacious, comfortable and clean. The water they make available near the lifts on each floor was a welcome treat since the weather was very hot during our stay. We also stayed with them for our 2nd visit to Chicago.
the hotel is very neat.
it seemed to me that there were very few staff around at any given time and that made me to feel isolated and virtually alone. the service points appear all automated and as a result, the human touch was absent.
Very close to the city centre with excellent views of the river and a very comfortable room
Soaps, shampoos, milks and tea were not replenished
Excellent location, check in, check out was very efficient. Liked the bottled water in the hall by the elevators.
the location is very good.
The room clean service.
This hotel is good, but the better is your localization. It's closer River and Michigan Ave.
It's do not have breakfast.
close to Michigan Avenue
bad noise in duct everytime air came on. kept me awake most of the night. advertised as 2 room suite, but NOT 2 separate rooms - very misleading.
I could not find anything that I disliked. I drove to Chicago and used the valet parking which was very convenient.
Our room was awesome. Very very comfortable!
Allowed to check in early.
Tv screens are too small
A stay at River Hotel places you in the heart of Chicago, steps from Chicago Riverwalk and Michigan Avenue. Featured amenities include a business center, express check-in, and express check-out.