Interesting house, nice room, very helpful staff.
our waffle breakfast was amazing. the room had a lovely view of the back garden and nice big windows that opened for fresh air. I used the jacuzzi 3 x for muscle relief from my conference.
the breakfast the 1st day wasn't too good. Plain flat tasting scrambled eggs w/burnt bacon and (instant?) decaf. The next breakfast made up for it tho... The Mansion needs some maintenance upkeep. The window shade was broken, the air was warm in the room and too cool in the bathroom. There was no individual control. All else was good.
the historic building, internally excellent but externally in great need of repair.
sevice none existent. offered wrong grade of room, change room still not of correct grade. no bath, shower did not work, no pressure. No towels for 2 hours on arrival, only 1 bath robe. No staff in premises after 7pm at night, emergancy night number for service not answered. 1hr for breakfast, no choice only 1 item. We were the only people in the hotel on the first night. 2 inexperenced staff
The location was pretty good.
The staff is terrible. They treat you as if they do not want the business. They are rude fromthe beginning. They lecture their customers. They actually make threats. I've never seen anything like it.
With a stay at The Wheeler Mansion, you'll be centrally located in Chicago, within a 10-minute walk of Wintrust Arena and Glessner House Museum. Featured amenities include dry cleaning/laundry services, luggage storage, and laundry facilities. Free self parking is available onsite.