When I called for help with the Internet, I quickly received explicit instructions how to fix the problem. After I thanked them and hung up, I followed the directions and it worked immediately. 5 minutes later, the person who had helped me called me back to make sure I was able to solve the problem. That has NEVER happened to me in 40 years of travel. Extraordinary service that made a HUGE positive impression on me.
The electronic pad in the room which offered a lot of information about the hotel and the neighborhood did not work when I tried to use it....probably because the hotel’s systems had gone down a few hours before we checked in. It worked the following morning. The Check-in lines were very long, but moved fairly quickly and staff did a good job handling it. This was nobody’s fault.
Old rooms with unreliable HVAC systems. AC stuck at 65*F and had a freezing stay. Guest hotline a joke. Service engineer nice but basically told me at 10pm that the room would take hours to earm up to 70 degrees.
Amazing location and historic facility. The room was comfortable and well appointed, even if some of the features were a bit dated.
Some of the details were a bit dated (limited elevator services to various floors), and a large hotel can mean a long walk to your room, but we still loved it!
The room was not want I expected for a 4 star hotel. My room gave the impression of a neglected hotel. By chance I looked behind the tv stand and found a mountain of dust, dirt and debris. The bathroom was uninviting at best. On one day of my stay house keeping did not clean my room. I will not book this hotel in the future.
Good value for the location
Location was excellent. Staff very kind and attentive, specially the concierge.
The mattress is kind of soft. Lines in the reception are a bit chaotic. The lobby is spectacular but the seating is not very inviting.
Over all convenience
No coffee in the Room
Better mattress and pillows
Great place to stay in Chicago!
We visited Chicago to see Hamilton. The hotel is in a great location, within walking distance to restaurants and attractions, very close to the Private Bank Theater where Hamilton is playing. We arrived slightly early and worried about getting into our room, but the staff were able to accommodate us. All the staff we encountered were extremely friendly. The self-park was included in our stay and very convenient. We had a king bed room which was very nice and clean. Overall very pleased!
Very small rooms and poor room service.
The lobby is amazing.
Overall Very Good
The room was very clean. The hotel had many amenities and provided a comfortable home away from home.
I was approached by beggars both in front of the hotel (on the sidewalk) and in the hotel lobby. It would have been nice for security to be a bit tighter.
Decor, ambiance, comfy bed and linens, great shower, great mirror in the bathroom, we were pleasantly suprised to see that we were able to open the windows in the room, we like fresh air.
The wall paper was peeling in the bathroom.
The Palmer House Hilton位於芝加哥，距離周圍觀光景點，包括Chicago Loop、千禧公園和芝加哥貿易局大樓，也只要走一下子就到。 這間的4星級飯店優質的設備很多，其中包括按摩浴缸、室內游泳池和土耳其蒸氣浴。
提供了不同種類的設施給Hilton Hotel Palmer House Chicago房客使用，包括舞廳、蒸氣浴和快速入住/退房等設施。 可以根據旅客的要求提供機場接送服務、乾洗和洗衣服務。 飯店也提供24小時接待櫃檯、服務接待處和代客停車。
Hilton Palmer House的客房備有吹風機和迷你吧。 飯店有數間連通的客房可以提供給攜帶家庭成員的旅客入住。
Hilton Palmer House Chicago提供許多附設的用餐選擇，包括Lockwood Restaurant and Bar和Potter’s Lounge。 歡迎入住的旅客晚上到舒適的酒廊享用飲料。 鄰近地區也提供眾多不同的用餐地點任君挑選。
從Hilton Palmer House Chicago IL搭車到歐海爾國際機場只要30分鐘，還可以步行至Union站。 步行就可以到達Sears摩天大廈和格蘭特公園。
帕爾瑪希爾頓酒店的位置在Loop的17 East Monroe Street，距離芝加哥市中心0.5公里。 交響樂中心是距離帕爾瑪希爾頓酒店最近的地標。