埃爾賴海灘鱷魚俱樂部酒店 - 坎諾瓦爾 Mantra Club Croc

Nothing because the lady at the desk wasn't friendly and couln't tell us what we could do/see during our stay in Airly Beach After our complain about the bugs the staff didn't appologize for the inconvienent. They even suggest that we could have brought the bugs with us under our shoes. I don't know how the staff sleeps on their beds but we don't use shoes in/on our bed. The bugs were under the matras and there were a lot of them crawling upon the sheet. So.... the bugs were there before we came into the room. We saw on the sheets blood stanes from the bugs as we looked at the end of the sheet.

We had bugs in our bed and the staff came to see if it was true what we have seen on our bed. The bugs crawled from under the matras and the man(from the staff) said that they will phone for the detergent I had to make an explanation of my complain on paper and I had to ask for a copy. the lady at the desk was not giving it to me in the first place. So I asked her if she would make a copy. It is too bad that there wasn't any service from the staff.

I know people have been negative about this establishment. We were perfectly satisified with this hotel. Set around a palm side pool waterfeature it was ideal for access to ferrries with transit bus or a 15 minute walk down the sea front. Its not Daydream Island but at the price, its value for money in a beautiful part of the world.

Was reasonably priced, location not fantastic but still good for the price. Good for families.

just thought it appeared a bit tired around grounds and just needed a bit of a tidy up around pool area

Great staff, excellent food, nice pool, kids really were welcome

Some of the fittings were very old E.g wobbly ceiling fan hanging a bit out of the ceiling - really old air conditioning unit. It's just a bit old and dated. Could do with a bit of a refurbish, but then I guess the rates would change.....