KHH - HEL
- 想找便宜機票？25%搜尋此航線的用戶找到NT$ 25,160或更低的來回機票價格。
優點： "They boarded the plane early, which meant we arrived at our destination early."
缺點： "All we got was a bottle of water."
缺點： "No help in sorting out visa issue. Flight canceled. Hope they treat me right on rebooking after embassy visit in AM."
缺點： "Excellent service over all."
優點： "I love flying on Vietnam Airlines Clean planes Crew always friendly and helpful"
缺點： "They could improve on the entertainment and service."
優點： "The entire flight was pleasurable. The crew was outstanding."
缺點： "Apparently the records showed that credit card used did not match with the actual card used. I used my Kayak account to book 7 tickets. My friend used his credit card to pay for all 7 tickets. The records showed that my wife’s credit card was used when in fact my friend’s card was charged."
缺點： "Was denied entrance fir my wife to the lounge even having two passes both in my name. Was given one in Da Nang however lounge not open at 4:30 AM. My wife was traveling economy I was in business. Nasty reception at the Vietnam Air lounge in Hanoi. The other lounge great not affiliated with Vietnam."
缺點： "Reservation online"
缺點： "Very low weight allowance on checked bag. Attendant made me go take out cash from ATM to pay for extra weight. When I returned, a different attendant told me a cash price twice as much as the first attendant."
缺點： "At boarding, crew didn't allow me my preference for a front seat, and gave an excuse that it's chosen random. He booked both my seats at tge tail of the taxi whereas I requested front seat. In flight, I wasn't asked for my meal preference. They served me pork, whereas I eat a Hindu meal (No Beef and No Pork) They served the end part so late that by the time I could eat they were already descending, and they rushed me to eat. I couldn't eat it anyways except the fruits. No juice or water either was served."
優點： "Check in online and baggage drop off was hassle-free. Flight was slightly delayed but no issues. Baggage pick up at Phu Bai was fairly quick."
優點： "Don't expect to be ontime, or have announcements when there is a gate change. Airport employees are more annoyed that you are visiting then what you would expect. Air doesn't run on the plane until your 10k up. HOWEVER, we got there safely and my bag showed up so all in all its fine."
優點： "Comfy seats and blankets! Left and arrived on time."
優點： "Crew was excellent and the flight was great."
缺點： "My Kayak account was opened in the US years ago. Google and Gmail are blocked in Mainland China. So if I book hotels or flights any updates or ticket information is sent to my Gmail account which I can never see I realize that too late and tried to notify you but you never answered back I realize that too late and tried to notify you but you never answered back. I feel I cannot use Kayak in China anymore."
優點： "Early departure and arrival. Amazing"
缺點： "Plane was hot and stuffy. Temperature varied started out comfortable and got hot and stuffy"
優點： "The Premium Economy section is relatively small, and quiet. At check-in, I was attributed a window seat, and the section was fully packed. The company went out of its way to give me an aisle seat. A window seat would have resulted in a badly hurting elbow. The seats in Economy Premium are OK, nice pitch and width : 2+4+2, instead of 3+3+3 in Economy."
缺點： "The seats in Economy Premium have a foot-rest, that is badly designed and badly kept. Nothing to do with the kind they have in Business class. Push the button, it will spring up. This is OK for short people with short legs, like average Vietnamese customers. It is a pain for taller people with longer legs. It takes a lot of strength to push the footrest into its former position. In my seat, two attendants came to my help and could not do it. Something apparently was broken. I spent 13 miserable hours without being able to find a comfortable position for my legs. I strongly suggest to Vietnam Airlines get rid of the footrests altogether, or find an easy-to-manage model."
優點： "I think the foods from Hanoi to HK and HK to Hanoi are very decent. The flight was not that crowded and crew members were behaving very properly."
缺點： "A lack of flight entertainment options"
優點： "On time Courteous Staff"
缺點： "No in flight entertainment"
缺點： "Clean, organized and friendly service. The headsets are not well taken care of. I had to exchange twice due to the broken items."
缺點： "We could not check in on line . Why? This reason made us have to waited in the long line"
優點： "Quick flight, comfortable seats. Leg room is superior than most economy flights. Was surprised and pleased that the domestic flight had English announcements and they were clear."
缺點： "Announcement at gate to board bus was not delivered, had to look up and see passengers boarding bus to take to tarmac for boarding. Bus then stopped at plane for 10 minutes seemingly waiting for 1st class bus to arrive and board first as they came and were unloaded right away."
缺點： "This normally short flight was prolonged because of weather. The airline can't control this. However, we only got two updates by the crew, once to say that we were unable to land and were now going to Pnomh Penh to refuel, and sending to say we were leaving Pnomh Penh. The total time over five hours and would have been better with more updates."
優點： "Friendly staff, good enough seats. Cabin temperature was fine. Easy boarding and exiting."
缺點： "Bus gate when we arrived in HK. Was delayed but not their fault (typhoon in HK). Everything else was fine."
優點： "The flight on an A350 wide body was uneventful. I was in the "Premium Economy" section, which is sold as regular "Economy" for domestic flights. Excellent seating 2+4+2. The food was OK, not much to write home about, but they skipped coffee and tea because of turbulence (hardly perceptible)."
缺點： "Boarding process in HAN was very confusing: there was a change of gate announcement just when boarding was to start. Everybody went like crazy through the airport terminal looking for a Gate that does not exist. Followed by a counter-announcement. And then being bussed to the aircraft. People came on board up to the last minute... Arrival in SGN crazy for a different reason. All 300-some passengers were bussed again. Just that the ladders were not ready, and then whoever drove could not adjust them, and then the busses were not ready either. 25 minutes from landing to the luggage belts. Vietnamese airports need to work on their their procedures."
缺點： "Sell me ticket hat no use. 17 hours layover while Japan not allow overnight layover and kick me out . I have to spend 1700 more to get another ticket to go us for school! I demand my money back"
優點： "The leg room is one of the best in economy class. At six feet tall, I was able to stretch my legs and not have my knees against the seat in front of us. The personal entertainment console worked perfectly with clear picture and sound, though the free headphones were uncomfortable. Boarding crew allowed us to cut in line since we had a 2 year old. Very appreciative for that, and appreciative for their sternness with those customers who were trying to slip in in front of us."
缺點： "Crew on board came across as a little unfriendly, though professional seriousness might have been mistaken as annoyance. The food was passable, but definitely not quality. Sufficient amount of beverage was served."
優點： "Was able to change seat to exit row; not crowded; A350 is a really nice plane. Vietnam Airlines has amazingly friendly and helpful crew, extremely pleasant. Catering from Japan is edible. Delta Platinum gives you lounge access in Osaka and HCMC."
缺點： "A/V system was on the fritz for the whole plane; was not activated until 45 minutes into the flight and then kept cutting out for all passengers. I just gave up and slept."
優點： "Everything! The service, friendliness, food, movies, clean restroom, etc."
優點： "The food was very good. Service was quick and efficient. Drinks offering was generous.Plane was new airbus and Facilities were better than expected."
缺點： "Choice of entertainment on the long leg should be extended and should be changed regularly not just monthly. This is a general criticism to all airlines too."
優點： "Ground and air staff were pleasant and helpful"
優點： "The crew was nice. The seats were very close together and there was not much room to use the tray table. I could barely fit my laptop on it open with the seat tilted."
缺點： "The flight was overweight so they didn't put my checked bag on the flight along with about 50 other bags. I didn't find out until I went to pick up my bag. I still haven't received it and they should be delivering it today."
優點： "Nice planes, friendly staff. No entertainment or food during the flight though."
缺點： "No entertainment or food. They only offered free water."
優點： "Stormy Weather! Due to weather in Ho Chi Minh City our flt. was 2 hors late from Pho Quoc. We finally got out but thought for sure we were going to miss our flt. to Siem Reap. We landed and had four minutes to catch the flt. Vietnam Air was there to guide us to the international terminal and rushed us to the plane. It took 20 minutes but they held the plane for us and we made it to Cambodia. Our luggage arrived the next day which was ok, at least we got there. Thank you Vietnam Airlines!"
優點： "They fed us dinner and kept the lights dimmed most of the time. Good selection of movies too, which was important bc I couldn't sleep."
缺點： "Not a ton of room (esp legroom) in economy, making it tough to get comfy/sleep. They occasionally randomly turned the cabin lights back on which was a bit annoying."
優點： "They deal very well with the handicapped. Very respectful and patient"
優點： "The staff were very nice."
缺點： "I would like a few more western choices of food in the business lounge"
缺點： "Our flight was scheduled for 3:30. At about 3:15pm they announced the flight was canceled due to a mystery mechanical issue and they re booked everyone on to the 6:10pm flight, which miraculously had enough empty seats to accommodate everyone. The 6:10 flight left about 15 minutes late, and still had plenty of empty seats."
優點： "Managed to take off close to scheduled time despite inclement weather. Offered disposable raincoats for passengers for transfer from tarmac bus to plane. Staff are always polite and courteous."
缺點： "Ran out of chicken and only had fish. Not a fan of fish. Was offered "chicken or fish" but when I selected chicken there was none!!! Not a fan of the bus transfer."
缺點： "I am average height for a male and my femur bone was the exact length between seats - my knees were jammed against the seat in front of me. Not a comfortable flight but at least it was short."
缺點： "Flight attendants were not friendly and courteous. There was not enough blankets for every passengers. Food was a cold sandwich with water, juice or soda only, no alcohol available on the international flight. Overall, I would give this airline a "F" for failing to keep up with the standard of other airlines."
缺點： "Got stuck on the runway for a while"
優點： "Food was tasty. Staff very courteous"
優點： "The plane was pretty clean and the flight attendants were nice. Smooth flight. Would not hesitate to fly again but no more then an hour flight."
缺點： "The flight boarded an hour late, the seats were small, no entertainment and no snacks/drinks included."
優點： "The aircraft is the new 787 Dreamliner and this was the first time I've ridden in one. Vietnam Airlines did a great job buying this thing for their long haul flights. It has more legroom, better seat comfort, better power points and entertainment than just about every other carrier right now. Plus the Dreamliner puts some humidity in the air while you're flying and I very clearly noticed that my sinuses weren't sore after a 12 hour flight like they usually would be. In fact, I would say that I never sleep on a flight due to being uncomfortable, and this flight on the 787 I slept for 7-8 hours both ways to and from Europe. Arriving with a clear head and no sinus pain was a welcome change to be sure! Food was very good going to Germany and a little less good, but still ok coming back. I think that is because the Vietnamese food services do a better job supplying aircraft than the German ones do. Overall a great experience and one I would love to do again! I am a frequent flyer with time flying all around the world, including in the front of the plane as the pilot."
優點： "Comfort, staff was very professional & attentive, on time"