No working jet bridge to deplane, with priority customers deplaning last. Followed by bus to terminal.
優點： "We may not take Thai airways after our horrible experience with rude crews."
缺點： "Very rude flight attendants .."
優點： "Absolutely nothing"
缺點： "Food was more than pathetic, service was horrible and flying experience was very poor. Everything could be better"
缺點： "There was no headset in my front pocket so I couldn’t watch any movie. Staff was busy doing meals and drinks over the 1.5ht window. When there was time, it was late to start any movie."
優點： "Best flight of my life. The put every airline to shame. I wish they did flight service to denver! I booked our next vacation with them today!"
優點： "Great service. On time good food"
優點： "Amazing crew members. The seat was comfortable."
缺點： "Everything was outstanding"
優點： "Thai airways is always good, they are always one of our carriers of choice"
缺點： "Not sure why but the crew seemed a little grumpy today. In my experience, this is very unusual for Thai airways staff. Food was nice but not quite up to usual standard."
缺點： "More options for music and movies."
優點： "The crew were pleasant and the aircraft was clean"
缺點： "Seat pitch"
優點： "Comfortable seats, good entertainment options"
缺點： "Krabi airport is terrible. Cramped waiting area. Boarding gates too narrow for capacity. Aircon not coping. Worst flight information I have ever encountered."
優點： "I didn’t like the seat belt it looks like a car seat belt not comfortable. The food and the service was excellent"
缺點： "The WiFi"
優點： "Nice plane. Seats fairly comfortable. Pleasant crew."
缺點： "No boarding organization (board rear seats first), mass chaos. Seafood spaghetti should be eliminated as menu item."
優點： "They were very hospitable, and although it was a short flight, they fed us a warm snack. Very kind!"
優點： "Food and service was great."
缺點： "Old plane, headset did not work well."
優點： "Simple, no surprises is a good thing"
缺點： "Nothing, everything was great."
優點： "Flight was full, but generous seat pitch and efficient crew made the difference!"
優點： "Superb service, nice plane, confortable seats (business)"
優點： "Courteous and professional stadd"
缺點： "Some hurry up but not overly so"
優點： "Ho Chi Minh City- Bangkok flight was good but BKK-Kolkata was uncomfortable. Look like very old business class set up. Overall is average standard."
缺點： "Business class seat in BKK-CCU sector. Food quality is substandard."
缺點： "食物差 設施差"
優點： "Aircrafts ...which are big"
優點： "Airlines service and cabin crew services."
缺點： "The gate was the furthest one and boarding was delayed more than 30 minutes"
優點： "Service was great, food options were good. I have no complaints."
缺點： "I have not complaints about this trip."
缺點： "Customer service was great !"
優點： "Service was great, crew on board were friendly and good entertainment."
缺點： "Was not given my special dietary food at beguinning of flight and was also not received the help I was assuered when flight was delayed."
缺點： "Food not up to previous Thai Airways offerings"
優點： "seats are comfortable, service is mediocre"
缺點： "Boarding in Brussels is always a hassle. The plane is never ready for boarding and one has to wait long time to access the plane. They start boarding but do not open the doors of the plane so everybody has to wait long in the tunnel to access the plane. It would be better not to start boarding."
優點： "I was given a seat with more leg room. The check in counter staff in Bangkok took the time to offer a suggestion of adequate seating."
缺點： "The seat was a middle seat. Prefer an aisle seat. Crowded flight; no choice available to change to an aisle seat. PTV was old and difficult to set up. The seat next to me PTV was damaged. A sign clearly determine that. Perhaps a review of inventory functions would have improved that passengers experience."
優點： "Although it’s a short one hour flight, a light snack was served."
缺點： "No announcement for boarding, people just line up to be boarded."
優點： "The Cabin Crew were very attentive & nice. Great customer service."
缺點： "It’s time for the 747 to retire. It looked tired and worn."
優點： "Great carrier flown with all the others thai airways best!"
缺點： "Had to ask for blanket not on seat ready for use."
優點： "Service in airplane"
缺點： "Inefficient security screening. Inspected every single bag, rather than employ scanning systems. Left 45 minutes late. No reason given. Luggage took an extra 40 minutes to unpack due to "technical difficulties"."
優點： "Vegetarian food was ok. Crew was very polite and helping."
缺點： "Economy class Seat was hard, did not move back much, had very less leg room, thus uncomfortable, couldn't sleep on the flight"
優點： "Ground Staff"
缺點： "Food Service. So so inflight crew service"
優點： "They provided metal cutlery for the meals (in plastic wrapping, just like with disposable plastic forks and such), which seemed like overkill but added a tiny touch of premium feel."
缺點： "The in-flight entertainment system is kind of archaic, but it works."
優點： "Not uncomfortable"
缺點： "A less good selection of films than other carriers. Long wait both ends before take off and especially when alighting Cramped No toiletries No menu in advance"
優點： "service was great. seat was comfortable"
缺點： "transfer was confusing - didn't know where to go leaving my flight."
優點： "The entertainment collection is good although I was working and did not watch it. There was no wifi offer on the flight. I am happy to pay but there is none. There are a lot of toilet stalls which is the best thing about this flight. I guess the compliment goes to the engineer or designer who decide this Boeing then."
缺點： "I found the airline has a double standard and treats people with different races differently. I am Thai and was travelling with two seniors (my parents). We checked in together but they put me in another row when the same row with my parents are vacant (two seats left). My mother seat's was an aisle seat and the air condition was stronger than other seats. The flight attendance did not do anything so my father switched his seat with hers. No one came to ask if my mother still feel cold or if my father ever feel anything. There was another Westerner who also felt cold. The flight attendance came to ask him several times how he felt and was trying very hard to accommodate him with great empathy. Then the person who sat next to me could not decide what she would like to have for dinner. There were pork and chicken option. The lady chose pork at first, opened the cover, closed it and returned it to the flight attendance asking for chicken option. The flight attendance gave the opened dish to my father. I did not tell my father and I felt very bad. I think the lady next to me was disgusting, the flight attendance was disgusting and ill responsible to the customer's well being. I think this is a very poor professional ethic. It was raining when we landed and we needed to take a shuttle to the gate. A perfect flying experience after a long trip!!! I fly long distance quite often but rarely chose Thai Airway. Every time I fly with Thai Airway, there will be something that makes me feel horrible to be born as a Thai. This will be my last time flying with Thai Airway. TG 665 Shanghai - Bangkok Seat 31 B and C please do not show any option for Thai Airway the next time I search for a flight!!!"
優點： "I love the food especial Thai food. The air craft crew are very helpful."
缺點： "My friend request for extra ice cream and the crew rejected her with very loud tune."
優點： "Nice Big plane"
缺點： "There was delay leaving kathamandu for no reason. I also asked coffee from the senior purser (dressed suggested that she was) and she took my mug and never came back."
優點： "Good seats in Business class on A380. Much better than BA, but not as good as Etihad. Cabin was too warm. Overhead lights flickering because of problem with bulb (yet on a fairly new aircraft)."
缺點： "Service was no different from economy class - perfunctory, reactive. No offers of any refreshments between the set meal times (not even water)."
優點： "Staff was great and very helpful"
缺點： "If they didn't change my flight for 2 hours earlier."
缺點： "Baggage handling was poor"
優點： "The crew was good, not much as it was a red eye, but they were friendly and helpful"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
缺點： "Chose emergency exit on Cathay 777-300. Terrible.. was squished like a sardine! And I was in window seat... was not even able to eat! Worst economy class I have been in years!!! Never again...."
優點： "crews were nice"
缺點： "Very crowded flight. Fully book. Super busy bathroom. Food was bad"
優點： "Crew amazing."
缺點： "Food variety should be increased."
優點： "I was unable to board the flight so there is nothing to talk about."
缺點： "Provide options for accommodation, refund or alternate flights after announcing a 24-hour delay. I had to repurchase my flight from HKG to SFO after finding out that a return ticket is treated as abandoned if one does not fly one way. Not the level of service expected from an international airline."
優點： "Crew are very kind and seat are fabulous as i was able to sleep since i dont have a seat meate :-)"
優點： "Crew was extremely friendly as expected from Cathay. The aircraft was substituted from the scheduled A350-800 to an A330 but it still had lie flat seats, just not as nice. The crew was very apologetic for the last minute schedule change."
缺點： "Nothing can be done about the aircraft swap, I’m happy they swapped with an aircraft with lie flat seats as I was exhausted and needed the rest before landing in HKG."
優點： "The plane was new and had a great feel. Pilots and crew very professional."
缺點： "The flight was three hours late."
優點： "Friendly crew. Nice plane."
缺點： "Can’t think of any complaints."
缺點： "The cabin was too hot the whole time. Especially for an international flight. The plane left late, which caused me to miss my connecting flight. I ended up on another Cathay flight and that was late as well."
缺點： "flight delayed as usual"
優點： "Comfortable seats and entertainment"
缺點： "Food even for short flights"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Efficiency and on time takeoffs."
缺點： "FILTHY bathrooms, sinks wouldn’t drain, floors weren’t kept mopped. Truly disgusting."
優點： "As per usual, Cathay’s service was top notch. Friendly, courteous crew, good food, a great entertainment system with a great selection. This particular flight was very smooth and, as it was only around 65% full, I was able to stretch out and get some sleep."
缺點： "New menu is not appealing with lesser choice and smaller portions - inflight entertainment very limited choice - constantly disturb with meaninglessness pa announcement"
缺點： "Both the USB and headphone Jacks were busted. Just had a bad seat this time."
優點： "Attentive attendants made the process much easier/ great flight"
優點： "Cathay never let you down. Good service, great staff."
優點： "I always flew Cathy ...... since then .....the snack are always noodle and no other alternative ......."
缺點： "may be some bread .... cookies ....... chips ...... and fruit"
優點： "Nothing much. Travelling in economy class for long flights is always a miserable experience. I can't afford to fly business and I am compelled to travel due to personal reasons"
缺點： "With the new security rules for flights to the US, they took my water bottle at the gate during boarding. I was dehydrated during the whole flight. The small cup of water they give during the flight is not enough for me."
優點： "Can't say anything was better or outstanding."
缺點： "Attitude of Crew Manager - Ms Jacky. She thought of me STUPID who did not know how to use touch screen of personal TV. My personal TV's touch screen wasn't working so I complaint to stewardess, who asked her manager, Ms Jacky to come, she resent the system which worked and then stopped again. I again complaint but by the time Ms Jacky came the system started working again so she said "I did not know how to use touch feature. I was touching it too hard."
優點： "The flight attendants in the airplane, both going and coming back to my destination were very nice. I really appreciated their hard work and attentiveness."
缺點： "At the HK airport the lady attending the check in, I believe her name is Tammy, I could not understand exactly what she was asking me to do because her voice was so low and her English was not clear. When I did not comply to what she was asking she very rudely did what she was asking me to do yet I could not hear or understand her. She even rolled her eyes. Very uncalled for and rude."
優點： "Uneventful but good. Lots of new movies"
優點： "Amazing ground staff that was quick and experienced. Great choice of airport lounges. Newer plane."
缺點： "Food was very disgusting and plane was not properly cleaned."
優點： "Excellent and attentive staff, great food, clean bathrooms (by airline standards anyway), fantastic entertainment! It's a great value for the price, especially for coach class!"
缺點： "Not much to dislike. I just was a little bothered by the fact that I had purposely chosen to have my boarding pass be digital (to save the environment), but to do this you have to check in online. As a result, they can't verify your passport (something they need to do in person). So when I got to the gate they had to check my passport and then made me use a new, printed boarding pass. Not a huge deal, but just something that bothered me."
優點： "All was good until missed connection"
缺點： "Missed connection due to late arrival. CP switched us to AC. 7 hour layover"
優點： "As usual, the crew was great and the planes and pilots are great also. CP is always punctual, as well."
缺點： "I'm 6-4 , so I enjoy any extra space I can get. For this reason, I like the CP planes that seem to have more space than competitors. However, when the person in front of me reclines for the ENTIRE flight, my screen is too low to watch, I cannot use my try to eat and its like having someone laying in your lap.........it should not be allowed ( reclining)."
優點： "The flight was not full so it was a very comfortable flight. We enjoyed the dumplings for breakfast!"
優點： "GOOD SERVICE & FOOD"
缺點： "Seat back did not adjust well. Luggage off loaded by someone in Destination and was difficult to find"
缺點： "unable to move around, seat was stiff, stuffy in the rear of the plane,"
優點： "comfort and service is always great on cathay pacific"
缺點： "bathroom were dirty"
優點： "Customer service and food was great"
缺點： "Planes are old do not have larger entertainment screens and don't have wi fi"
缺點： "Not being able to select seats online prior to traveling"