ANA is excellent in everything they do
It's ok flying ANA. I'm going to fly again with this airlines and endorsed them to my friends
缺點： "Very uncomfortable seat. A bit rude flight attendant."
優點： "The 787 is fantastic. First class feels in the economy. The food offering is also first class. Service is amazing."
缺點： "Serve the cold soba for all meals. :) Love it."
缺點： "You could have given me a refund or credit for a flight I told you 3 months ago I had to change. I won’t use kayak again."
優點： "Seat not comfortable crew was amazing"
缺點： "Comfort in seat"
優點： "Flight attendants were amazing and so service oriented!"
缺點： "Food was great, flight attendant were very friendly and helpful and eager to make sure I was comfortable, ANA rocks as a awesome carrier; my goto airline when it’s time to cross the pacific again"
優點： "The crew was wonderful. Polite and professional. The meals were very good for economy class."
缺點： "The seats felt like there was no padding in the seat. The back was fine."
優點： "Logjam Manila traffic, confusion at MNL, late for check in, but staff got me on the plane. Then my suitcase was busted open at Chicago O'Hare on the conveyor belt and ANA issued me a replacement on the spot. Two problems [ not their fault ] handled beautifully. ANA is truly amazing. Thank You !!"
優點： "The crew was amazing. They were all very nice to us."
優點： "The crew"
缺點： "The seats were substantially more cramped than the other flight."
缺點： "Movie catalog needs to be expanded"
優點： "Crew was good"
缺點： "The way they board"
缺點： "A pair of babies wailed and cried for almost the entire 10 hour flight. Was this ANA’s fault? Of course not, but they could’ve suggested to the parents ways to help with their children."
優點： "Crews are very helpful and always have a smile in their face. Comfortable seats and entertainment system are very nice. The only thing that makes us not satisfied was the food, for 10 hours flight there’s only 1 main dish...Totally I like their service."
缺點： "The food was not enough, we felt so hungry before arriving."
缺點： "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"
優點： "The stewardesses were kind and courteous, attending to every need with a smile."
缺點： "Not vegan/vegetarian options for meals. Also if you are able to upgrade from economy seating, do so! Your legs will thank you for it. L"
優點： "Economy seats were spacious and same size as Economy Plus seats of United. Clean. Crew was amazing, helpful and friendly."
優點： "Smooth boarding and smiley staff."
缺點： "No tv/ intertainment on the plane"
缺點： "Enjoy the free money, cause I didn't go on my flight. Work had me cancel my vacation a month ago. I tried to cancel, but it wouldn't let me. I tried cancelling through the insurance I purchased on it and they said they couldn't either (even though cancellation was covered in full)."
優點： "The food and courteous flight attendants."
優點： "The food, choices of entertainment, and the crew"
優點： "The crew were helpful and nice. It was comfortable."
缺點： "The food was horrible. The movie selections were quite limited."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Very efficient, friendly and helpful staff"
缺點： "Food was gross."
優點： "ANA use the Boeing 787 for this leg of the journey. This is the best plane flying in the air right now."
缺點： "Nothing to dislike."
優點： "The airline was late in arriving for my translate flight but when I got to the airport in Narita everything was taken care excellent ground service"
缺點： "The flight attendants gave me the most beautiful hospitality hope you keep up the good job this was my third time around using ANA"
優點： "The crew was nice."
優點： "Good food, seats were comfy enough for a 4.5-hr flight."
缺點： "Better Hollywood options for entertainment."
優點： "Configuration of your 787-800 Busn./ Class,was nothing more than an updated 707 from the past. Crew was good food was average. A flight I may avoid."
優點： "service from crew"
缺點： "chaotic boarding process/queue. connecting flight gate is quite a walk from 1 terminal to another (went down 3 floors of escalator ride and a distance tunnel walk - on a tight connection time (after a delayed departure/arrival)."
優點： "Food & Entertainment"
優點： "After flying domestic flights on US carriers, the idea of getting two meals and free drinks is almost shocking. Even more so when the food (though very Japanese) was quite good quality in economy. If you have to spend 10 hours or more crossing an ocean ANA is certainly a good bet, at least if you don't mind a bento box style meal."
優點： "Services and respectful"
缺點： "Our seats are much less comfortable with very little leg room. My daughter couldn't recline her seat."
優點： "Food, staff, and entertainment."
缺點： "Tight space and the tray was on the dirty side."
優點： "Food and movies options."
缺點： "Not enough help to put my carry on on the overhead luggage storage."
缺點： "Lounge is full and food in lounge not spectacular. Ground crew unfriendly"
優點： "The crew was very friendly and attentive. The food was generous and very good"
缺點： "There really wasn't anything I didn't like"
優點： "Polite attendants"
缺點： "small leg room......"
優點： "The flight crew was definitely the best part of the flight! Not only did it seem that all the flight attendants were highly attractive - but, they were also extremely attentive throughout the flight AND they did it with enthusiasm & smiles! What a remarkable group of service professionals!"
缺點： "No foot rest=back pain"
缺點： "Delayed flight an hour and a half"
優點： "Good service and not too long of a wait to board the plane."
缺點： "Plane was hot and a lot of food but it wasn't very good."
優點： "service and comfort in Premium economy"
缺點： "ANA's food quality went down so much. Its basically as bad as united meals. Very sad."
優點： "I like the whole experience overall I would definitely Fly ANA again"
缺點： "I like the whole experience overall"
優點： "A great flight with friendly staff, comfy seats, good food, and great inflight entertainment."
缺點： "The international transfer process at Manila airport was the worst I’ve ever seen. They had about 20 people standing at a desk for about 90 minutes with no explanation as to what was going on. In that time, nobody was released to go to their gate, but they wouldn’t explain what was happening. There were about 10 airport staff standing there, mostly doing nothing. The process was inefficient, to say the least. There was no place to sit, no toilets, no order to any of it. In most international airports, after you deplane, you just walk to your next gate. There seemed to be no logical reason for that awful experience. It would have been much faster to go through customs and then go through security, walking directly to the gate."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
缺點： "Very small in the plane"
缺點： "Be on time. 3 hours delay"
缺點： "not much choices in the movie selection"
優點： "god food and movie selection."
缺點： "in-flight food and beverage choices needs lot of improvement"
優點： "I like the food, the service, and the smooth flight (as always with Cathay). My Go-To Airline! Very practical too, without compromising quality."
缺點： "Coach Seats... Seems to be getting smaller over time."
優點： "Entertainment, restroom facilities and toilettries"
缺點： "Training for flight attendants"
缺點： "flight delayed as usual"
缺點： "flight delayed as usual"
缺點： "short haul business class seat very uncomfortablev- flight delayed as usul"
缺點： "2 hours delay as usual with cathay pacific - flight attendand constantly disturb you on the pr system - very limited choice of movies, mostly old and finally poor food as always with cx - the seat on the other hand is very comfortable and thankfully i forgot i flew with cx"
缺點： "The check in counter service is terrible. Very unprofessional with terrible attitude. Can not pronounce the gate number clearly. After I clear up with him, he started gossiping with his colleague as it was my fault for not comprehending his English. How did Cathay Pacific become this way?"
優點： "Comfortable seats and entertainment"
缺點： "Food even for short flights"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "seats that i selected was change when we enter the boarding gate without informing us"
優點： "Our flight was delayed 45 in Chicago due to ice on the wings. Then about 10 mins of holding to land. With a 90 min lay over, unboarding and reboarding was rushed......but Cathay and security did their best I feel, It was only a 90 min flight and I didn't eat or watch a movie."
缺點： "Again, being 6-4, I struggle with comfort and after having no time to rest while switching planes, I was exhausted when I arrived in Manila."
缺點： "Flight was suspended I was not notified before I went to the airport"
缺點： "Delay flight and slow boarding and leaving plane."
優點： "overall condition of plane"
缺點： "snack was too little"
缺點： "The flight was cancelled new departure time is 7:20am"
優點： "Cup noodles and snacks available throughout the flight."
缺點： "Chicken curry ran out by the time I got served. I don’t really eat beef so I chose pasta, but the pasta was not substantial because it was just pasta noodles and sauce- no veges or anything with it. So I ate some cup noodles but that’s also more carbs. So no protein was available for my diet."
缺點： "Flight was late. I understand that there could be unexpected problems. But please do not say that due to 'operational reasons'. Sounds like BS. Tell us he actual reason. Arrived late, engine problems, passenger missing, etc."
優點： "Absolutely nothing"
缺點： "That they continuously made mistakes and wasted my time and money. Let alone no sleep and carrying everything to 3 different terminals not completing my trip on any of them. Now I’m spending Valentine’s Day alone in a hotel in Hong Kong instead of meeting my gfs family and sleeping with her the first time in Manila."
優點： "We arrived late again."
優點： "Short flight time"
缺點： "Flight stewardess keeps saying "we don't have this, we don't have that, we run out of it""
優點： "The airplane was nice and clean"
缺點： "The flight was delayed. Boarding was slow. We had to wait for connecting passsangers. Delay ruined the experience. We didn’t leave in a timely manner. Flight crew was nice. There was a male crew member from LAX to Hong Kong, I could heard talking to the other crew members and he was using profanity. Nothing aggressive but not professional in my opinion. He used profanity in telling his story."
優點： "Good food, service, and inflight entertainment."
缺點： "Not boarding by zone, made it disorganized and hectic."
優點： "Timely and professional."
缺點： "I would like a different food selection...."
優點： "Improve quality of the food."
優點： "More leg room bigger plane"
缺點： "Food and landing"
優點： "Seat unconfortable no legroom ."
優點： "comfort and service is always great on cathay pacific"
缺點： "bathroom were dirty"
優點： "Even though the line to board seemed massive and very long the crew boarded everyone very quickly and timely I anticipated a very long wait and in reality it wasn’t"
缺點： "Nothing stood out negatively"
優點： "More leg room, incline on seats, blanket, pillow."
缺點： "All the adverts on Premium Economy with Cathay Pacific are inaccurate. It is NOT your secluded compartment. The curtain to economy is ALWAYS kept open...NO privacy. Food is EXACTLY SAME as economy. In LAX had to REMIND them that Premium Economy has priority boarding. There is no champagne on arrival at your seat...you have to ASK for it. Crew is always HURRIED. When you ask for a beverage or a snack, hostess and stewards have ATTITUDE. it's like they are doing a big FAVOR. Really??? we spent lots of EXTRA MONEY to be in this class. Restroom was difficult to access. Overall MAJOR DISAPPOINTMENT"
優點： "The fight took off and landed in good time."
缺點： "I expected dinner but got a pie with water. My IFE system acted up a little. Programmes were not great."
缺點： "Luggage was damage and I didnt notice it till I arrived at connecting airport terminal in manila. Didnt have time to file a claim as I have to rush for my local connecting flight. Hopefully Cathay Pacific can take a late damage claim without a report for my luggage"
The crew was always polite and pleasant, but our flight was delated by almost an hour.
之前由於疫情的關係，打算不在飛行中用餐，但是到了機場，發現其實情況沒有想像中嚴重，所以現場請check in 服務台的服務員幫忙訂奶蛋素餐，但是我也明白時間太趕，可能沒辦法。所以心想：有就感恩，沒有也能夠理解。 結果，飛機上某位空服員自願把自己的餐點給我吃，讓我既不好意思，但是也非常感動。 感謝他們的貼心和用心。
優點： "Seat spacing was bigger than my flights to Bangkok/Taipei, loved movie choices"
缺點： "sanitation wipes for trays and arm rests"
缺點： "Bad food and bad FA"
優點： "Great customer service"
缺點： "On time departure"
優點： "Restroom was kept clean throughout the flight which impressed me"
優點： "The whole Experience was Amazing. From Comfortable Seat, Great Flight Crew, Tastey Food"
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "The staff was very nice and allowed me to change my seat to be near the door as I had a connecting flight fairly soon after arriving in Manila. This flight was very comfortable and excellent."
缺點： "There was no movie but that is Ok. I just read"
優點： "Planecdmlty. Had the tow to myself! Food and crew excellent ."
優點： "Nice clean plane. Pleasant crew."
缺點： "Airplane use to fly from Taipei to Ho Chi Minh old and dirty."
優點： "Even for a short flight there was a nice meal! Fantastic!"
優點： "Service, food and amazing plane"
優點： "The food they served was very good."
優點： "good it was not a long flight."
缺點： "The crew was a bit negligent. They passed me when serving the food just because the aisle seat passenger next to me was served his special meal earlier, so they did not notice that the passenger at the window seat (which was me) had no tray in front of him when running the regular meal service. Isn't this sloppy !? Problem is that once they passed you, it's hard to get their attention, as they are always in a hurry, and not looking over the cabin just to check if someone needs something or wants to call on them for any reason, and there are no attendant calling buttons available. So you have to wait until they come by your seat again. Finally I got my meal with apologies 15 minutes later, but the experience was already ruined and the negative impression built.. Also, when departing from Taipei, the boarding process was a bit disorganized, compared with the one we had in Vancouver. As for as the entertainment, the LCD monitor at my seat was pretty worn out, with very poor contrast, making it difficult to watch a movie or read information. Same airline with two opposing experiences: Vancouver-to-Taipei very good, Taipei-to-Manila: poor."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
缺點： "Staff treatment, food, cabin pressure was off"
優點： "Movie choices"
缺點： "Staff treatment, food, cabin pressure was off, cold temperature, uncomfortable seats"
優點： "Amazing seats, Blue Label in business from Taipei -> SFO. Very courteous staff."
優點： "cheap ticket will put you in seats that are in the very end of the plane where you will feel most of the turbulence."
缺點： "you will be the first to go inside and come out last. food is not impressive at sll!"
優點： "Nothing!. My brother and I got to the Airport 45 mins before the Check In Counter Closed but we didn't make it Thedue to the fact that we had a flat tire unexpectedly so my flight was cancelled and rescheduled to January 10, 2018 and paid extra $480.00 including penalty. If the Check in Counter did not close early, I could still be able to check in on time while there was still 45 mins remaining."
缺點： "The Check in Counter closed early while there was still 45 minutes remaining."
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Flight was fully booked and we had a tight connection, but everything went smoothly."
優點： "Food was good and brought out and cleaned up promptly. Seats were comfy for economy. Flights were timely."
缺點： "Nothing that China Airlines could control. Mostly issues with Manila NAIA airport."
優點： "Crew was excellent."
缺點： "kind of an old airplane. Food tray was broken. Display was not functional."
優點： "Flight left on time landed on time. Boarding was as smooth as could be expected. All in all a very good flight"
缺點： "Entertainment selection movies could be expanded."
優點： "Great service. Terrific crew."
優點： "The second plane was lovely, with an outlet, comfortable decor, and awesome entertainment system. The first plane economy was roomy for an over seas flight compared to planes I have been on in the past."
缺點： "Airlines could not check me in their system without me having a return ticket, which I did not need for Indonesia as I was receiving a visa upon arrival which does NOT require a return ticket. I was told this as the flight was boarding, so I had to spend $$ on a last minute flight in a panic to anywhere - that I couldn't get a refund for just so I could board the plane."
優點： "EVERYTHING WAS SMOOTH AND QUICK"
缺點： "ONLY WATER TO DRINK WITH THE FOOD NO ORANGEJUICE APPLE JUICE OR COKE OR 7 UP"
優點： "Not a full flight. I have a empty seat between me and my daughter."
優點： "nice checkin staff"
缺點： "the food was boring"
優點： "The flight was short but comfortable. The flight also included lunch service that was also good. Overall, good value for money."
優點： "Didn’t seem perfectly organized at all times. But they did a good job regardless."
優點： "The crew was great."
缺點： "But the aircraft is not well maintained inside. Sticky substance on armrest and tray; Seat-back pocket torn and everything inside filthy. Magazine pages stuck together due to spilled sugary beverages."
優點： "I love flying on Vietnam Airlines Clean planes Crew always friendly and helpful"
缺點： "Slow check-in not very comfortable seats and food was awful."
優點： "Staffs are nice, food is good"
缺點： "Delay 50’ without anouncing"
優點： "Great service"
優點： "Nuce crew and gentleness"
缺點： "Entertainment but we know it’s a plane restriction"
優點： "The check-in staff realised we hadn't allowed enough time to transit in Ho Chi Minh city, so they seated us close to the front and put business class tags on our luggage. They were the first on to the carousel."
缺點： "Every one of our legs was delayed, which contributed to tight transit times."
缺點： "Boarding was announced for gate 27, then 22 on th Board, then back to 27 so we ran around a bit."
優點： "Boarding was quick and Flight was Smooth"
缺點： "Food basic,Crew not so friendly.Flight left 15 minutes late."
優點： "The crew were great."
缺點： "Not much entertainment available."
優點： "Everything, from the check in process, to the flight itself."
缺點： "Nothing to eat, except a cup of juice or water."
優點： "Standard process"
缺點： "Informed gate personnel of a physical disability within our party. Instead of allowing us to board with another party utilizing the wheelchair service, they conveniently suggested that a line was also forming right before boarding the plane."
優點： "Don't expect to be ontime, or have announcements when there is a gate change. Airport employees are more annoyed that you are visiting then what you would expect. Air doesn't run on the plane until your 10k up. HOWEVER, we got there safely and my bag showed up so all in all its fine."
優點： "The people at the counter helped me and were great"
優點： "Onboarding went well and bagage was out fast in Nha Prang"
缺點： "Seats at Vietnam Airlines are hard and old. Do not sit well so would not take a long flight with them despite that the crew is very professional."
優點： "Check in was efficient"
優點： "The team in international flight are less stress. More smiling and more organized"
缺點： "No entertainment for 1.30h flight"
優點： "I can choose the seat"
缺點： "Boarding no advert, rush disorganized and unfair personal at the gate. In the plane no smiling, but i understand during the trip why. The staff got problem with the Vietnamese people who do not respect and listen the rules. Its really hard for them to work ."
優點： "Was able to buy last minute at airport. food and drinks are fine"
缺點： "delayed by 40mins. but is ok as already informed from morning entertainment is overhead screen aircon not strong"
優點： "The food was good as there were selections of either Japanese food or Western food. In flight entertainment was good too with enough selections to choose from. Overalll, the service of crew was satisfying."
缺點： "Flight was delayed a little during departure. Arrival to ho chi minh is not via aerobridge."
缺點： "Flight was delayed. Boarding was not via aerobridge. Landing was a little rough."
優點： "Excellent staff"
優點： "Seats in economy was exceprionally wide. For short flight they actually served a meal. Flight attendants were friendly and coutrous."
缺點： "Seats didn’t have monitors. Instaed had “old fashioned” overhead monitor. Wasn’t that portant since flight was only 1.5hurs long."
優點： "Comfortable, good food, good drinks , on time"
缺點： "Edited movies and the headsets were uncomfortable but you couldn't use your own because the left and right we're separated jacks"
優點： "Plane was clean. Staff were pleasant and professional."
缺點： "Flight from TPE to SGN A321 was very comfy able."
優點： "On time Courteous Staff"
缺點： "No in flight entertainment"
優點： "As a Delta Platinum member we got to us the Lotus Lounge, which was very nice."
缺點： "Some friendly smiles from the ground crew would have made our trip a bit better"
優點： "the legroom, the seat, the footrest, the armrests - 2 each! Very comfortable, slept well."
缺點： "Crying babies, but the Bose QC35 noise cancelling headphones took care of that!"
缺點： "Food... only could have the fruit"
優點： "Flight attendants were attentive and served customers with care. The captain gave flight status every half hour"
優點： "Priority boarding for pregnant passengers, leggy and clean"
缺點： "No personal service, meaning have to fill out the same waiver of liability every time we fly, even if flights are just a few days apart."
缺點： "Flight was cancelled without any notice and caused us to miss connecting flight."
缺點： "The flight was 3 hours late leaving Luang Prabang. When we finally boarded and arrived in Siem Reap, we found out they had left everyone's luggage in Luang Prabang, and it wouldn't arrive in Siem Reap until 24 hours later. Horrible! Worst part, we were told by the airline's team in Siem Reap that this is a common occurrence on that flight! Will never fly Vietnam Airlines again."
優點： "The food was very good. Service was quick and efficient. Drinks offering was generous.Plane was new airbus and Facilities were better than expected."
缺點： "Choice of entertainment on the long leg should be extended and should be changed regularly not just monthly. This is a general criticism to all airlines too."
優點： "Food was nice and plane was clean and not too crowded."
缺點： "Before and during flight the plane released a gas into the seating area that made us feel sick, with a headache, and suddenly feeling very sleepy. Right after we got off the plane, we suddenly felt better. If we didn't get a sick feeling, the flight would have been good."
優點： "All traditional amenities like foods and water are provided"
優點： "The plane and food were good"
缺點： "Took a very long time to get checked bags"
缺點： "We booked the flight for family of 8 Despite informing them over counter in Narita international airport that to place us at 2 together in the same because we have kid of 8 years and 12 years , we were all allocated separately. We could not do online check in even we log in 24 hours before flight ,all seats shown available is individual. Being in the airport early does not help too. I will definitely not consider taking Vietnam airlines in future n will cautious friends to be aware of such service."
優點： "it was a short trip"
缺點： "plane was old and had an unpleasant odor"
優點： "Happy to use this airline everytime I'm in Vietnam or Laos. Very comfortable flight with good room."
缺點： "Nothing to dislike about this flight"
Actually my flight from Hing Kong to Kuala Lumpe has been cancelled and I don’t see the refund of my airfare. Thats my comment of your Company and please follow up。
I don’t fly also same as previous no refund even it’s airlines or agency mistake
優點： "I was not accepted by the airline and I didn't get any assistance aside from getting out of the airport. Tried calling and all they can say is we cannot do anything"
缺點： "Travellers should be informed about the restrictions and guided on what should be done."
優點： "Quick flight"
缺點： "Water should be free"
優點： "Overall price / value is very good"
缺點： "Leg room is very small"
優點： "Crew was really nice"
缺點： "There wer plenty of empty seats and the other people sitting in my row wanted to move to open seats but weren’t allowed because the seats apparently cost more money than our seats. I think that’s a bit stingy of the airlines because no one is sitting there. Why not allow people to be comfortable?"
缺點： "I was charged $183 USD for the same bag that was free on Malaysian airlines. Huge extortion rip off."
優點： "Very understanding and helpful flight crew"
缺點： "Such a poor on time record"
優點： "Flight was good. Left a little late still arrived on time. I was traveling with one extra bag. 18 kilos. Cost at counter was $150.00. (Ouch) Anyway after paying the extra bag fee I went there office in the airport and purchased the same extra bag for my return flight for $28.00. Nice flight but make sure you purchase ample baggage when booking your flight."
缺點： "No food or drinks. But that was expected as we didn’t pay for it"
優點： "Airport crew was friendly and provided umbrellas to everyone as they boarded plane. Managed brief rain-related departure delay well. Nice in flight travel magazine."
缺點： "Bag fees were high. I misunderstood when booking as website said on bag (meaning "cabin bag"/"carry on"), so not only did I have to pay the standard luggage cost for my one check in bag but also a same-day late fee, making it twice as expensive."
優點： "Delayed in departures for 30 mins but arrived only by 5 mins late"
缺點： "In the Ramadan month, on board the plan just when time for breaking fast, a small glass of plain water to be given free for passengers on the flight at that time would be a thoughtful gesture"
優點： "Assistance in check in"
缺點： "After early boarding still wait like 30 min plus seating in plane"
缺點： "One hour delay on runway"
缺點： "The flight delayed for 6 hours and when we make inquiry they keep saying will update soon. On top of that, after informing that I'm vegetarian they still insisted me to take kfc. Ended up having wedges and bun."
優點： "Crews are ok in general"
缺點： "I was detained at the ticket cutting counter because I carried extra plastic back for purchase at the airport. Apparently in HK they have absurd rules saying that you can only have 2 bags carry on. Any extra has to be charges. I never have that kind of rules before using Air Asia at the other country, especially we buy some presents at the airport. I end up throwing a few items away because I can't squeeze in everything in my carry on bag. I will no longer take Air Asia for the Hong Kong Route."
優點： "Captain address on delayed update and get free meal"
缺點： "Initialy no staff at gate to update the delay. Passenger left wondering. Luckly received alert from Kayak.com on the delay. Received sms at 9.05pm after 1 hour delay from Airasia."
優點： "Seat & food"
缺點： "Rough flight and landing, seemed like a rookie pilot was flying."
優點： "He flight boarded on tkme"
缺點： "The flight sat on the runway for ages and there was no explanation as to why we took off and landed so late."
優點： "On time boarding ...very efficient"
缺點： "Offer same type of value food...even worst tasteless"
優點： "Nice place fun"
缺點： "Well it's alright"
優點： "The aircraf was brand new"
缺點： "Flight was DELAYED twice. AK called it re-schedule, but with only 2 hours prior notification, it's purely DELAY. Poor coordination with airport, gate changed without proper notification."
優點： "I was traveling without access to WiFi and was unable to add my checked bags until the morning them the web site wouldn't let me add the bags. I got to the airport and the airline charged me $300 in fees for my two bags. Highway robbery. I'll never fly Air Asia again."
缺點： "Usurious fees for checked bags and the flights are always late to boot."
優點： "fast and easy"
缺點： "seat comfort and leg room plus they charge for everything extra"
優點： "Almost on all regional flghts i had to pay as much for my luggage as for my ticket."
缺點： "Luggage scheme."
優點： "Check in staff was trying to ensure me that hoping the cabin crew can help me changed seats"
缺點： "Flight was delayed by 2 hours. What's worst my 5 years old daughter have to be seperated from me. And instead of them asking the passengers to swap they'd expect me to solve their stuffed up. Not very impressed at all"
缺點： "Flight was delayed."
缺點： "Flight was delayed by an hour."
優點： "I guess it's cheaper."
缺點： "Carriage door was squeeking loudly when it was opened and closed before take off and after arrival. Gave me the creeps. Flight was delayed without prior notice."
缺點： "They do not give even water I feel they should take some charge and at least provide tea coffee and light snacks like sandwich etc"
優點： "Nothing anymore"
缺點： "Departed from KL with a carry on, never asked to weigh it or check its size. On the way back from Langkawi, I was asked to weigh the bag since they suddenly implemented a policy of no more than 7kg on board. Told the rude creature that it was ok when I left KL, he said: here in langkawi we are implementing the policy and have nothing to do with KL!! Was asked to check-in my bag, and paid RM79 for the extra 3 kilos. Never flying with them again."
優點： "Not a lot"
缺點： "Boarding was slow, and painful, even though I had checked in online.They charge for everything you take on board. Normally you can take a small suitcase plus rucksack, not so, there is a extra charge for the rucksack. On board I was sick and tired of listening to useless information in 3 different languages about duty free, meals, safety info that was repeated many times.. get on with the flight turn off the light and let people sleep!"
優點： "Cabin Crew was great First time using the inflight entertainment Rokki. Great job Airasia."
缺點： "Ground check in crew at Kota Kinabalu International Airport (Azureen) was damn rude. I'm appalled with her customer service level. Rude and not helping at all. Worst Airport staff I've met so far."
優點： "Arriving safe"
缺點： "Other passengers sneaking more than their carry on limit .Check in staff not allowing this.This caused delay of 30 mins to sort,holding every one up.This happens all the time with Airasia ."
優點： "Value for money. Excellent service. On time arrival."
優點： "Comfortable flight and friendly crew."
缺點： "Long check in lines at Siem Reap airport. High baggage fee (USD 36) for not having pre-booked a checked bag online."
缺點： "I was charged over $200 for luggage overweight because I did not purchase it at time of booking. That's disgraceful. They should make it clear for people outside Asia who are not familiar with their policies what they should do to avoid these charges Jackie"
缺點： "Paying for water on the flight? Paying >60% of my ticket price to check a bag? Typical airasia gouging you wherever they can."
優點： "The flight itself was ok."
缺點： "Check in staff was extremely rude, and extorted us for RM 20 for checking in 59 minutes before the flight instead of the supposedly required 60 minutes. Their policies are outrageous, arbitrary and not stated anywhere."
優點： "Ease of web checkin but it took too long to drop off luggage"
缺點： "No inflight entertainment. Had to buy food including all beverages."
優點： "Same as for earlier flight"
缺點： "Same comment as above"
優點： "On time"
缺點： "The seats are so close together one had to sit with legs spread apart and fold out tray hit your chest when opened. Staff spend more time selling AirAsia paraphanila and duty free than attending customers. No water nothing is offered for free. One flight booked had one luggage Free and the next we paid 72americian for 1 small suitcase. No info provided on luggage when booking. Sneaky way to make money. Use Firefly Airlines for a great budget airline"
缺點： "Baggage Fees It seems as if this is not an unusual complaint. Maybe the airline should reconsider their policy in a gesture of customer service rather than an opportunity to deceivingly charge exorbitant fees."
優點： "In the US most recognize Southwest Airlines as an efficient low-cost carrier. AirAsia is all that with nice aircraft AND comfortable assigned seats."
缺點： "If your going to check a bag you can do it easily at the airport and you will pay per pound/kilo. If you know the approximate weight you can do it in advance on-line and save time. Example: 40 kilos /80 lbs was $40 usd."
優點： "It was nice to see a vegetarian option on an in flight menu. The vegetarian curry was nice."
缺點： "We arrived a full 2 hours before our flight, as did many other people. Unfortunately, as they only had 2 people working at the check-in desk, we waited in line for over an hour to get checked in. Everyone was telling the staff that we were all at risk of missing our flight (as we still needed to clear security and immigration), however nothing changed. The girls behind the desk seemed genuinely flustered and sorry about the situation, but unfortunately no one else came to support. We made our flight by the skin of our teeth, but it seems that people in line behind us weren't so lucky."
缺點： "was charged $72 at the airport to check my bag. I have not flown with Air Asia before and I did not know that I would not be able toa check my bag for free, let alone have to pay $72. I was disgusted. Air Asia should make their baggage fees more visible and honest so when a customer books a flight, they can take those fees in to consideration. Space inside the cabin is very limited. For tall people it is difficult to spread legs as the knees touch the seat in front. Luggage was missing when I arrived at my destination without any compensation to buy first necessity articles."