優點： "On time, clean smooth ride. Landed early!"
優點： "The crew was the most expert crew I have seen. I fly thousands of miles every year. Their alertness to safety was unprecedented for me. In Yangon the counter personnel were equally excellent, safety-conscious and personable."
缺點： "It would be really nice not to have to board a bus in BKK to be shuttled to my next flight."
優點： "Crew are efficient and friendly"
缺點： "Portion of food could have been slightly bigger"
優點： "Good and being on time"
缺點： "So far so good for its price"
優點： "Good meal"
缺點： "Check in and luggage drop for share code with Thai airways. It is not clear instruction when booking with Thai airways. We lost time with Thai airways but finally need to drop the luggage at Thai smil counter."
優點： "Lovely people. Lovely service. Good food."
優點： "Great services"
缺點： "Great seat and smooth flight"
缺點： "Excellent price generous luggage allowance."
優點： "Super cool light meal in a little bag. Best budget airline I have flown."
優點： "Seamless boarding and deviating."
缺點： "Thai Smole seats offer the least legroom in my experience. Very narrow."
優點： "we had only an hour to get through immigration and connect to another flight...with a child in tow. There was an airline rep that met us at the plane and drove us to the next gate and directed us to a quick immigration line. Fantastic!"
優點： "friendliness of staff"
缺點： "Entertainment program was boring, leg space limited"
優點： "Good services"
缺點： "Good service and comfortable"
優點： "Easy to book, travel and get around with."
缺點： "The on board snack isn’t great."
優點： "Seats were comfy and staff helpful and nice."
缺點： "$60 charge for 10 kilos overweight limit. This is terrible."
優點： "Friendly staff overall good experience."
缺點： "Only issue is there is no alchohol on these flights."
優點： "We paid for a thai international flight which includes allowing us to use the lounge. We were told in china that WE was the airline not thai international and we could not use the lounge, had no baggage allowance other than the minimum. We chose TG because it was star alliance and we are permanent lifetime gold members. There is no reason to pay a premium for TG if it is not a TG flight and we cannot use the lounge or have a low baggage limit. The check in staff noted our bags were exactly 20 kgs each and said there would be a charge of USD45 per kilo if we had exceeded that amount. This is ridiculous given that we should have the same as UA or SG."
缺點： "I have already mentioned the false advertising and poor service in china. TG cannot tell its loyal customers it is a TG flight and then charge for TG and then say it is not a TG flight. Nothing works right in China but i hope now that we are in thailand TG will honor its normal benefits to star alliance gold and platinum members. Otherwise, we wont fly TG any more."
缺點： "We did not receive any information as to why our flight was late."
優點： "Overall service including f Meals and drinks provided on flight and the ground handling and air crew all excellent."
優點： "We arrived safely"
缺點： "They kept canceling flights. Bad service would not fly again."
優點： "Crew was friendly and helpful, boarding was easy, flight was smooth"
缺點： "No entetainment, food just a pretty untasty sandwich"
缺點： "The flight from BKK-VTE did not allow online check-in and had to check in at the airport. The line to check in had 10 people in front of me which then proceeded to take over 1.5 hours to reach the counter. then was the very last person to get on the flight - the plane then didn’t leave for another 30 minutes. Thai Smile managed to make a 1 hour flight to Vientiane turn into a 4-5 hour journey between arriving early, waiting forever in the counter check in line, then being driven to the plane and actually leaving. Bangkok Airways and Air Asia (don meaung) is the better option for this short journey."
缺點： "I had a fracture in my leg several days prior to my trip so had to cancal all. My thai smile tickets were booked with vayama. They r the only suppliers whom declined my request for free cancaltion or even freeze our tickets."
優點： "Love the AirBus 320, the service, to get all the passengers a sandwich in an hour flight is amazing! Luggage delivery is amazingly fast!"
缺點： "Would like to have later flights in the evening so connections to overseas flights at BKK are easier. Otherwise, nothing!"
優點： "The crew was incredibly friendly, warm and helpful. Excellent service on board the aircraft with comfortable seating. And the meal served was delicious! (I never thought I would say that about food served on an airplane)"
缺點： "Boarding process was a bit slow and cumbersome, but, to be fair, I noticed it wasn't much different than all my other flight experiences in Thailand."
優點： "what's not to like. Free checked bag, free food, sandwich and bottle of water, soda and hot coffee and tea at no charge. All of the cheaper budget airlines charge for everything including checked bags, drinks and food. It's only a few baht/ US dollars more than the other airlines but well worth it for what you get in return compared to the other airlines such as Air Asia!"
缺點： "Nothing that I can think of."
優點： "Quick flight"
缺點： "40 minute delay"
優點： "Great service, very amicable staff, excellent plane"
優點： "Its only a short flight so there's not much time for anything to go wrong but it's good anyway. The staff are always friendly and helpful."
缺點： "Sometimes it can be difficult to hear announcements at the departure gate but apart from that no problem. Obviously there isn't any entertainment so I've left it at 5 stars. There should be a 'not applicable' option on this."
缺點： "The crew had a poor attitude and even rude, I asked to move to get past the food trolley as my 4 year old son needed the toilet and they just said wait, they would only have to move 2 metres. We were sitting directly behind upper class but were not offered the chance to use the forward toilet even though there was no one sitting in that section. They seemed to have an attitude problem and not at al like Thai International who are excellent. will never fly again with Thai smile."
缺點： "I don't want to recommend to others to use this flight following reasons: (1) I can't use Thai lounge with star alliance gold card. (2) Thai air sold the Ticket, but boarding ticket issued by Thai smile. (3) a ground staff ( reissue staff)is unfriendly particularly those who is at Thai office, airport. (4)Thai smile is a low cost air line. So Thai air shouldn't sell this kind of ticket It hurts fame of Thai airs hospitality."
優點： "Very flight and check-in process"
優點： "Aircraft size was big for short haul"
缺點： "Not much to dislike"
優點： "The gate agent saw how tall my husband was and upgraded us to the exit row for more leg room which was awesome. I was feeling a little sick and the flight attendants were great to get me water and make sure I was doing ok."
缺點： "I don't like fish and they offered a fish sandwich but it was only an hour long flight so I was fine with it."
優點： "Everything was first rate and efficient"
優點： "Crew were friendly and did a great job in the short time they had."
缺點： "The price. This flight specifically was more expensive than others"
優點： "Such an amazing experience! From start to finish!"
優點： "New and comfortable plane."
缺點： "Last call came much earlier than described at check in"
優點： "Our flight was amazingly smooth. We had lunch, which was unexpected, and it was delicious. Flight attendants were very friendly and efficient. 10/10 would recommend."
優點： "Great service"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Everything and everyone are Good and Nice ."
缺點： "For a long flight ( 16 hours or more ) , if someday I can afford First Class , that’s make my life . Thanks"
優點： "Crew are very kind and seat are fabulous as i was able to sleep since i dont have a seat meate :-)"
優點： "The departure and arrival times were good in order to sleep the night, and wake up in Tokyo refreshed. Cabin crew were fairly friendly, but not the Cathay of a few years ago."
缺點： "NONE of the business class center seats would recline. This meant in order to recline and get some rest, the crew had to dismantle your seat and release the locks manually. This meant the seat was in that position until time to land. So I had to make a choice to sleep or eat, horrible for CX."
優點： "Airbus 350. Very good experience"
缺點： "Crew was jumpy. I expect them to be a little more gentle serving food."
優點： "Very good"
缺點： "Very good"
缺點： "Don't delay"
缺點： "The flight was three hours late."
缺點： "Flight was delayed for 4 hrs, the additional delays st the arrival airport."
優點： "the flight itself was fine. the crew is professional"
缺點： "They lost my luggage and 4 days later I still don't have it. They are not being very helpful at all in recovering it or taking responsibility for it"
缺點： "Even though our baby has broken leg our stroller was not delivered to Hongkong so we had to carry our baby whole afternoon on hands..also after arrival from Hongkong to DPS Bali one of our suitcases was destroyed- very bad experience"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
缺點： "The flight crew was courteous and very accommodating"
優點： "Really good flight, no complaints here. Friendly and efficient staff."
缺點： "I didn’t have a pillow."
優點： "Reasonable leg room in the economy"
缺點： "Flight was delayed for 2 hours I could not take on board by carry on luggage because it weighted 10kg. Food service was poor and not well organized"
優點： "Customer service is excellent as usual. The plane is very well outfitted and modern. You can generally trust the Cathay standard. The pilots are good, and even though departure may have been delayed, we arrived ahead of schedule."
缺點： "I didn't prefer the premium economy section. Uncomfortable. I'd rather pay the fare for a cheaper economy seat, that is equally uncomfortable. It's terrible to start charging people for small, petty things like choosing one's seat."
優點： "I had never flown with them before. One of my friends is coming to visit me in the Philippines next month. I told him make sure he books it on Cathay I was super happy with the whole experience."
優點： "The crew is so nice!"
缺點： "Same seat selection issue."
缺點： "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
優點： "The service from start to finish was superb. The flight to Hong Kong had the on board attendants at full service the whole journey. Blankets and pillows were supplied as standard and plenty of complimentary food. There was a genuine sense that the on board attendants wanted you to be as comfortable as possible."
缺點： "I can't think of anything really. Perhaps the seats could have slightly more leg room but hey. What can you expect from economy."
優點： "The excellent service offered by the Cabin Manager, Amy and her team. They cared about the needs of the passengers in the 15-hr long flight and responded quickly to requests raised by passengers."
缺點： "There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly."
優點： "Short stop over"
缺點： "Flight stewardess keeps saying "we don't have this, we don't have that, we run out of it"."
優點： "My flight delayed by 7 hrs. AC ground crews worked diligently to rearrange my connection flight to Halifax on the first flight out. And at the arrival gate in Toronto, AC already had a hotel package for me to stay overnight at Crowne Plaza Horel. Everything went so smoothly and professionally done. I am very impressed"
缺點： "I requested special meal It wasn’t good and I got the food poison which make me sick."
優點： "Great service from flight attendants."
優點： "The airplaine Service Adequate food and good wines Very good entertainment"
缺點： "Nothing really"
優點： "I guess I can't expect much from what seems to be a low budget airline. The food was OK and the movie selection was excellent. I didn't have any issues with boarding or baggage check in. There was a mix of good and bad flight staff. Sadly, the staff in bad moods were servicing me."
缺點： "PThe bad mood in-flight staff and the uncomfortable seats. During boarding, I asked one of the staff if I can have a window seat because I have motion sickness and aisle seats make me feel ill. She looked at me flustered and said all seats are booked and that I'll be Ok with the aisle seat. On a different CP flight, a different staff was helping a couple switch with other passengers so they can sit next to each other. That would have been nice if they did that for me when I asked for a window seat."
優點： "In flight service was excellent. Food was great. Good variety of entertainment options."
缺點： "The boarding process was a little confusing. Could not hear which rows were being called up and the line was really long."
優點： "Checkin was a breeze, the flight attendants were great, food was good, seats were comfortable, good selection of movies. What more can you ask for"
優點： "Excellent service, lucked out into a flight that wasn't full for once and was able to sleep."
缺點： "Food could have been better. Pasty potatoes and soft vegetables. Ice cream though :)"
優點： "Need more movie selection on classic"
優點： "Customer service and food was great"
缺點： "Planes are old do not have larger entertainment screens and don't have wi fi"
優點： "Flight was cancelled, it didn't happened"
缺點： "Flight was cancelled, it didn't happened"
優點： "Overall from accommodations to friendly staff my experience with the Cathay Pacific air is outstanding. I will recommend it to all of my family & friends! Thank you CPAir!"
缺點： "Food was ok and was served very late"
優點： "Worst Airline Ever"
缺點： "Vietjet needs to update their refund policy"
缺點： "We left 1. 5 hours late! The only food on the plane was prepackaged chemical foods and the only vegan option was a porridge they pour water over ($2)."
缺點： "Get more Customer Services training for the better and for the next level of international services provider...."
缺點： "Flight was delayed - be on time"
優點： "The food is good. Air crew is nice."
缺點： "Worth for money we paid"
優點： "Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process."
缺點： "I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!"
缺點： "should be on time"
優點： "The crew was very nice and helpful, comfortable seats and the airline seemed well run for a discount carrier."
缺點： "Getting to and from the plane, they use a bus and only had one bus so we was packed in like cattle on a truck"
缺點： "Airport reception is inexperience, could provide us the info we need. Luggage charging 2 for 70kg which is retarded. If you pay online or declare online it gives you discount, unfortunately that doesn’t work on visitors. The check innprocuedure was ineffective and waste lots of time"
優點： "Fast and efficient and low cost budget"
優點： "Nothing really impressive."
缺點： "The online boarding procedures was unavailable for non- Vietnamese. No reminder to tell us which terminal and cause me delayed to the flight, the airport reception was inexperience send me to a wrong terminal. Luggage charging was bad. If you declare online gives you half price and it doesn’t work"
缺點： "Customer service. Not helpful at all. They were more interested in getting rid of us. There was a man in a wheelchair who injured his leg in a bike accident. He needed to get to Vietnam for medical help. They told him they couldn’t accommodate him. They also refused to give helpful. They just left him. Your airline is run by heartless people. I would never recommend Viet jet to my worst enemy"
缺點： "No free water on a 5 hour flight. Poor choice of snacks to purchase. No leg room. Chaotic at boarding time. Expensive for the service"
優點： "It was on time for a change"
缺點： "The seats are uncomfortable. We requested 2 aisle seats. Given the ok, and then found out we were seated window and middle. How did that get lost in translation?"
優點： "It was a direct flight to Phuket"
缺點： "Flight was delayed for 2 hours, then didn't board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn't arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays."
優點： "Quick flight"
缺點： "It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's."
優點： "Flight Cree good"
缺點： "Seats, no jet ways to board or deplane"
缺點： "Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process."
優點： "Plane was clean and boarding was efficient. Good value. Flight was on time."
缺點： "Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable."
缺點： "No online check-in. Flight was late. No legroom."
缺點： "Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn't have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all."
優點： "Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room."
缺點： "Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!"
缺點： "Took 2 flights with this airline and both flights were delayed! Will never fly with this airline again!!!"
缺點： "My flight was from Bangkok to Busan, via Hanoi. I was planning to transfer at Hanoi, but Vietjet did not offer transit service. I had to pass immigration (exit the country), then reenter. Luckily Korean citizens can enter Vietnam without visa; otherwise, I would have lost my luggage. Terrible service."
優點： "Uneventful flight. Nothing worth writing home about. No food, no entertainment, no hassle either."
缺點： "VietJet Air has the habit of not announcing delays until after departure time. It was funny to see the billboards announcing: "On time", then "Boarding" when there was no aircraft in sight. On the Arrivals billboard, it showed the in-coming flight as "Landed", when it most obviously had not landed, and there was no information about when it might eventually arrive. With slow operations, we boarded 40 minutes mate and arrived a full hour late. The schedule had been 9:00 PM; days before flying it was pushed back to 10:00 PM. We actually were at the gate at 11:00 PM. VietJet Air is unfortunately the only airline operating a late flight from Pleiku to Ho Chi Minh. No competition means no pressure to be on time."
優點： "Was on time and cheap."
缺點： "I received a text saying the departure time was delayed 5 hours but that was not true. Don't know where or why the text."
優點： "Relatively cheap but you get what you pay for."
缺點： "They are super strict with the luggage, and you have to go through multiple steps. Operations are poor. Flight was delayed."
缺點： "No guide telling where to find Vietjet ticket counter for check in. I missed my flight and slept on the floor. No follow up and I had to book with Vietnam Airlines with no refund or voucher. I'll only fly Vietnam Airlines in the future."
優點： "Cheap flights but u get what u pay for"
缺點： "2 delays of 10hrs"
缺點： "This airline was impossible to get in touch with. THey we're not at all accommodating to my request to change the flight time and sleazily rip you off with what is written in the small print."
優點： "Good value, and the planes were on time (We took a couple of VietJet flights). Staff was courteous and friendly.Inexpensive! Free bag."
缺點： "Somewhat arbitrary rules about how much your carry on can weigh. I don't really get why this makes much of a difference anyway, as the bag will be on the plane anyway."
缺點： "I am an average height United States male; never have I been so restricted by seat space."
優點： "Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours"
缺點： "Caroline is wonderful once the plane is able to get into the air"
缺點： "many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for"
優點： "Not much"
缺點： "Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats."
缺點： "Have an error in system. I can't join the flight"
缺點： "There is no entertainment in flight and baggage check in is an issue ."
優點： "Cheap fares"
缺點： "Late. Terrible boarding process, agents showed up 15 minutes prior to scheduled departure time, and then put a final boarding call on the message board everyone had a lineup in a long line and no rows called just first come first serve. Male flight attendants were rude."
優點： "Check in and boarding processes were actually ok this time! Decent timeliness and decent comfort level on flight."
缺點： "I understand that a budget flight will sell food and drink for money, but I feel it would be common courtesy if they at least provided water free of charge if a client asked."
缺點： "Booked a midday flight directly with VietJet only to find the flight no longer was flying that day. We had been up onto a completely different flight, 4.5 hours later, with no communication whatsoever. We had paid extra for certain seats, And we're told during checkin these were given away. Thankfully they gave us the seats 1 row in front of what we'd booked. They should really tell passengers about flights, as this could have caused a lot of issues if choosing connecting flights. We were lucky to be able to rearrange our pick up."
優點： "Fluent English, comfortable and ample seat space"
優點： "Doing its job to fly you on time with good schedule. For less than 1 hour flight that's all you need"
缺點： "#Delayed for about three-quarters of an hour. #Cramped seating. #Coffee unpleasant. #Male crew abrupt."
缺點： "It was delayed over 1 hour. it was many times since i've used."
優點： "We were very pleased with VietJet Air. Check in went smoothly. Our bags arrived quickly after landing. Good start for the next leg of our journey."
優點： "Everything was good"
缺點： "Just 20 minutes late"
缺點： "Kayak allowed us to book a flight that was impossible to make. We had two separate VietJet flights (one from Da Nang to Hoh Chih Minh and the other from Hoh Chi Minh to Bangkok). When I booked through Kayak, I searched from Da Nang to Bangkok so I thought they were booked on one ticket but they weren't. We had to get my bags in Ho Chih Minh and completely re check-in for our flights to Bangkok within a 30 minute period after deplaning. Luckily the flight to Bangkok was delayed and we had a nice counter representative that bended the rules and allowed us to check-in after check-in had closed but this was a very disappointing experience with Kayak. The representative said that had we booked through the airline website, the system wouldn't have let us knowing we didn't have enough time between flights to get our bags and re-checkin. I would think that Kayak would know this."