Loved the big seats and the crew worked hard to make it a great flight.
Delay departure n miss connection flight
優點： "The service vayama were trying to charge fees way over the normal fees for any adjustments"
缺點： "If they could of tried to be helpful when trying ro change dates"
優點： "The crew was amazing. The seats were good. I was pleasantly surprised to have a full meal on a two hour flight."
缺點： "Would have loved more current US tv shows to choose from."
優點： "Clean facilities, polite staff. Hits the right notes on a trip to Korea or connecting to other Asian countries."
優點： "From Atlanta to Manila we were served 2 meals. The time gap between the two servings is just too long. For a 14 hour trip the first meal was just after take off and the second about 2-3 hours before landing. The snack was too small of which we were made to choose : a banana, a bread and a brownie."
缺點： "Adding more to the food. And also if crew can check on passengers who lie down in economy as if they are in business class taking space of the other passengers making it uncomfortable."
缺點： "The most leg room of any flight I have been on. Seat comfort was the best. The service was excellent."
優點： "Everything. Seat...crew...food...all of it."
缺點： "Can't think of anything. All was great."
優點： "The food is great! The plane is clean. The crew is super nice."
缺點： "The seats are uncomfortable, as with any seats in coach with other airlines."
優點： "Boarding is quite fast."
缺點： "Food could have been better, customer service could be improve, a simple smile upon serving and speaking could go much better. Perhaps I came from experience from Singapore airlines and emirates airlines."
優點： "Services from the crew and the seat are what expected being in eco-normic class."
缺點： "can upgrade or afford to go by at least business class"
優點： "The entertainment"
缺點： "More food selection like vegetarian"
優點： "The great service and comfortable flight"
優點： "Lots of room,good food,friendly staff"
缺點： "No complaints at all"
優點： "I will definitely be a return customer."
缺點： "flight from bos to new york was canceled. i did not receive any updates via email or phone. i got an email at 12am saying this flight has been canceled. i was not notified on what my flight has been updated to. i had to call and go to the airport 4 hours earlier."
優點： "Flight was very nice, good service and new aircraft. Korean Air needs to get better selection of movies"
優點： "Comfortable flight with a nice crew. An overall good experience."
缺點： "After arriving, the waiting time for receiving a VISA was quite long for people staying longer than the regular 3 months."
缺點： "I would have given a 5 Stars for comfort if the cabin temperature is at least cooler not dry. Please please look into it."
優點： "Good service. The food was good, better than most airlines that I've flown with. The seat was comfortable with good leg room. Good documentary films."
優點： "Friendly staff, good leg room, pillow and blanket are provided and food was pretty good too."
優點： "Clean, new plane, with great entertainment systems and choices."
缺點： "How in the hell this day in age do you not have Vegan food options on a plane serving Asian countries?! How dose none of the flight crew not understand the words "No Meat"?"
優點： "The seats were very comfortable on this aircraft. The food was great and the staff was very attentive,"
缺點： "I wish the flight was 2 hours longer so I could sleep more on the plane."
缺點： "Rude flight attendant! She opened the food tray on my lap and instead of informing me to put my seat upright, she did it for me as though I was a child."
優點： "The staff"
缺點： "Business would be better"
優點： "Attentive service, very detail oriented to avoid any mistakes for the traveler"
優點： "The staff are very friendly and helpful."
優點： "Boarding was quick and efficient. Plane was clean, the seats and leg room were good. Cabin attendants were very friendly and attentive during the entire flight. Entertainment system was easy to use and had a lot of movies and other stuff to keep you busy. Headphones and slippers were provided. Enjoyed my flight. Will fly Korean Airlines again if I have the chance."
優點： "Had a fantastic time, it exceeded my expectations."
優點： "Nice in-flight movie options. Friendly staff. Plenty to drink and enough to eat."
缺點： "Meal was chicken and rice and plenty to drink: water, coffee, soda. There was also pickled vegetables and tofu, but I was satisfied not eating those. Numerous intermittent announcements: [The usual preflight safety briefing, the mid-flight seat-belt and arrival eta announcements, the mid-flight turbulence and temperature comments, the customs-forms hand-outs, the duty-free inflight shopping opportunity announcement, the eventual apologetic conclusion of the duty-free, inflight shopping opportunity] together spoiled my calculated chance of finishing a short movie."
優點： "Again plenty of food and beverages."
缺點： "Since long flights with reduced body movement tend to create constipation, would be good to increase vegetables, reduce other stuff."
優點： "Fast I like it this way.."
缺點： "Time keep changing is what I don't like."
缺點： "Uncomfortable seats"
優點： "flight attendants were great"
優點： "we were attended 2 by the friendliest/courteous attendants....were fed 2X along the way and movies/music/games/drinks were free of charge also."
優點： "Friendly service. Seats and temperature in cabin was comfortable. Meals were tasty and good portion."
缺點： "Slight delay in departure"
優點： "The cabin crew was very courteous and attentive. There was a passenger on my flight who appeared to pass out and I was able to observe the care the cabin crew provided him. They acted very professional while the person appeared to be in and out of consciousness. The person eventually became better, but it is always good to see a well prepared crew deal with an issue. Also I am happy they had the bim bim bop on this flight. I didn't have it on the flight I had from Riyadh to Seoul that I took to get out there."
缺點： "The movie selection of Hollywood hits could have been a bit more robust, but it was more that fine."
優點： "Everything was perfect. Food was good, seats were great, entertainment was excellent, and the service was incredible!!"
缺點： "Nothing. Everything was fantastic, even the bathrooms were cleaned multiple times during the flight."
優點： "Collectively, my new wife and I have travelled through dozens of different airlines, including 8-10 international flights, and our journey with Korean Air was the best flight experience we have ever had. The staff was so attentive, the selection of Korean music, and the access to movies, and the comfort of even Economy class was fantastic. Despite the long hours spent on board, Korean Air made it as comfortable as possible. We especially loved the hot towels, and the stickers that allowed the flight attendants to note if we wanted to be woken for meals, or left to sleep!"
缺點： "We have no complaints. Everything was just lovely."
優點： "Seat comfort, space, and service."
缺點： "Nothing was disliked on return flight"
優點： "The boarding went smoothly considering the number of people on board. It took a while to take off and to land, but that's because the airports are busy. The crew was incredibly well dressed in professional attire. The accommodations were amazing - the flight came with the standard pillow/blanket combo, disposable slippers, headphones, a toothbrush, two meals, a snack, drinks, and the attendants dimmed the lights whenever they weren't serving - all free. The entertainment was amazing - I watched four Hollywood movies that I had been wanting to watch, and that was one section of the movies. There were also TV series and music available, both in English and Korean."
缺點： "It was difficult to get the crew's attention, especially from the center seat while speaking English. One of the meals gave me terrible gas, which was uncomfortable for me and my seat mates."
優點： "Leg room was more than most economy; however, my seat would not lay down and it was miserable for 11 hr ride from Korea to Los Angeles, California."
缺點： "Seat would not lay down for 11 hours."
優點： "I liked everything, their friendly and professional service a board!"
優點： "Crew knew that I had a tight connection in Seattle so they moved me to first class for the last 20 min of the flight so that I could de-plane first. There were also representatives waiting in various locations throughout the airport with signs to make sure we made our connecting flights. A rep even met me at my next departure gate to ensure that I had made it!"
優點： "Food was great! Staff was courteous. Flight was on time:)"
優點： "Boarding was quick and easy. Blankets and pillows were ample and already at the seat."
缺點： "Food was worse than what I had come to expect from Cathay Pacific. Drinks were less frequent. Restroom facilities were not well kept over the course of the flight."
優點： "Crew was fantastic."
優點： "Fast and easy to board nice crew worked fast and smooth large proposal for entertainment"
缺點： "more diversity of beverage offered Also please propose coffee or tea before/after dinner and breakfast, nobody proposed me and I thought it would come later but nothing came. I should have asked before the end of the service but I was surprised it wasn't coming automatically."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
缺點： "More regional movies for India"
缺點： "Finest Airline and service I have encountered and I am almost 2 million miles!"
優點： "Everything was on time and the food and service was good."
缺點： "Quality of Indian food"
優點： "Even with a full flight there was enough leg room. The crew were attentive and accomadating."
缺點： "Bathroom floors were often wet"
優點： "miracle fight landed on time"
缺點： "terrible food - poor entertaiment system with limited choice and old movies - crew always on the pa"
缺點： "The cabin was too hot the whole time. Especially for an international flight. The plane left late, which caused me to miss my connecting flight. I ended up on another Cathay flight and that was late as well."
缺點： "Left on first leg trip from NY to HK. 23 kg/ bag. Two bags per person. Next leg was HK to Malpensa. When I go to check in they tell me 30 kg. Total weight allowed. Very upsetting. I was asked to pay 12780.- HKD. Completely misleading and trapped. I will consider other airline in future."
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Flight was excellent except for my knees hurt. Not d airline fault."
缺點： "If i was able to get the seat w/ more legroom."
缺點： "It was a 14 hour flight and my head phone jack didn't work"
缺點： "The economy toilets were in a disgusting state half-way through the flight and a hostess told me not use Business Class toilets even though I was in Premoum Economy. The economy toilet was clearly a health hazard. Also, we were woken up for our 2nd meal 6 hours into the flight , with 8 hours to go"
缺點： "Seats unconfertabale"
優點： "Good crew, very patient with the crowd. Food was very decent on this flight unlike the previous"
缺點： "The seat was a bit small for me, legroom a bit tight."
優點： "The food was delicious! And they had a great selection of drinks at no additional price. The crew was very professional and welcoming. Overall so much better than any American airline I have flew with."
缺點： "Would be amazing to have a little more room in the economy seats!"
缺點： "The gate to connecting flight was very far and signs to gate were confusing."
優點： "Smooth and pleasant flight with no interruptions which enabled sleep on a long overnight flight. The plane was older than on the previous flight from Melbourne to Hong Kong and was noticably short on toilets for the number of passengers."
缺點： "Food was mediocre in flavour and variety."
缺點： "Signs on the airport screens were not updated in time so estimated departure times passes without boarding notices."
優點： "The seats were comfortable in both flight , HK airport is clean , washroom are clean ,"
缺點： "The costumer service of pasific airline in HK airport and in Perth airport , were not skilled , I asked them many time if they can help me in my 10 hrs waiting time in HK airport with a food voucher or access to their lounge for rest and fresh in up , they said you bought your ticket this way and you accepted it , no voucher no access to lounge unless if you are business or first class !!"
缺點： "3h delay on the way in 1h delay on the way back"
缺點： "Service, food, disorganized staff, technical difficulties with entertainment system"
優點： "Great crew and spacey seating."
缺點： "We opted for wheel chair but in Hong Kong we were nor given wheelchair and not informed about it to the passengers. They were not guided to the required flight destination in Hong Kong. When requested for some fruits during their flight they were not given any fruits or juice also."
缺點： "The meals were not as good as on my previous flights"
優點： "On time Nice crew Good service"
優點： "Food and attentive staff"
優點： "The Attendants were excellent"
缺點： "I am a big man and found the seats a bit tight"
優點： "GOOD SERVICE & FOOD"
缺點： "Seat back did not adjust well. Luggage off loaded by someone in Destination and was difficult to find"
優點： "Short trip"
缺點： "No leg room"
優點： "The entertainment is in regards to the movie choices that I had. I wish my screen was a little bigger."
缺點： "My flight from Los Angeles to Hong Kong was cancelled due to a problem with the plane. I stood in line for 2 and a half hours at the airport only to have them tell me this. There was not visible sense of urgency on part of the staff at Cathay Pacific and they did not seem to have a contingency plan to deal with such a situation. I especially felt sorry for some of the elderly people who were also in line all that time with noting to drink and no place to sit."
優點： "They marched me and others through Hong Kong airport to just about make our transfer"
缺點： "But my bag evidently didn't make the transfer and came on the next flight. I'd rather have had the extra hour at Hong Kong airport rather than rush there and be stuck waiting an hour at Singapore."
缺點： "We were late leaving HK but that is all. Minor in overall scheme of the journey."
優點： "Cathay Pacific agent was there to guide us to connection"
缺點： "Flight was delayed leading to harried connection."