KHH - YVR
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優點： "Was able to get to get to Narita Airport."
缺點： "Okay and not any issues."
優點： "Crew took great care of us"
缺點： "The cabin was so hot it felt like there was no air conditioning. Please turn up the air conditioning (make it colder). Passengers feeling cold can use a blanket to stay warm. Passengers feeling warm have no solution. I was wearing just a T-shirt and was feeling so warm. Thank you"
優點： "Love everything"
優點： "I didn’t get on this flight. Due to the departure at LAX. It would’ve been nice to know that this was a possibility before the arrival. Although the ladies at Japan Airlines were able to get me on a later flight, it almost didn’t happen. But the kept making calls to help me. I’m very thankful they were able to get me on ANA flight at 8pm."
優點： "Great service for economy. Very attentive flight attendants."
優點： "Happy crew."
缺點： "more selection of hollywood movies"
缺點： "Entertaining in English"
優點： "I was on board with my 4 months old baby. The crew was so kind, they helps me a lot."
優點： "Everything. I always enjoy my flights with JAL."
優點： "The crew were very friendly."
缺點： "The entertainment selection is really small."
優點： "I did upgrade to economy premium which is why the flight was very comfortable. Would not have upgraded except I made a mistake in the currency conversion and thought the upgrade was cheaper than it was."
缺點： "Did not really like the chef's cuisine as opposed to the one on my outward flight to Japan which was excellent."
優點： "Everything, the service and the food is great."
缺點： "Keep it up"
缺點： "The food and drinks were sub-par"
優點： "The service was excellent"
缺點： "Food needs improvement"
優點： "Food was amazing. But Yoshinoya wasn't a good idea, I do not eat beef."
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "Spoke english"
優點： "The crew"
缺點： "Being late"
缺點： "No AC"
優點： "服務 電影 雪糕"
優點： "JAL is hands above any of the American airlines....so polite, helpful, diligent and graceful. Food much better as well, and newer planes."
優點： "Customer service was on point . Thanks Again !"
優點： "Excellent entertainment and the crews attention made me fell welcomed."
優點： "Service is great."
缺點： "Flight was an hour late. Boarded late. Took off late. Delayed 10 minutes at arrival gate with seat belt sign on."
優點： "Great tasting food, and nearly constant beverage service."
優點： "Friendly and helpful staff, excellent food."
優點： "Cabin staff. Special meal. Cleanliness."
優點： "I liked the overall service and professionalism."
缺點： "The entertainment selection was limited, it was an older system I assume as the screen was not touchscreen."
優點： "Entertainment was good"
缺點： "Seats were uncomfortable, food was terrible"
優點： "All was efficient but no standout"
缺點： "Nothing was bad enough to mention this column"
優點： "The plane offered a variety of channels and movies. The seats were comfy and the staff were very informative and friendly. Overall, I had an excellent experience"
缺點： "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
優點： "Japan Airlines is a good airline. They treated my family and I well during our flight home. The food was excellent and healthy. We received hot towels before our meals and the staff were friendly and courteous, which is expected of Japanese service, in general. I loved Japan and coming back to the US on a Japanese airline was the best choice! Thanks!"
優點： "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
缺點： "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."
優點： "Great friendly service on jal... my wife and I got lucky and we're bumped to business class. Would fly with them again 100%"
優點： "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"
優點： "Great vacation"
優點： "I forgot to make prior arrangements for a special meal due to allergy concerns. I notified the crew onboard, and they were attentive to my issue and helped me avoid certain foods which may cause an allergy attack."
缺點： "The seats felt very dated and uncomfortable. The entertainment options were very limited."
優點： "Great flight attendants"
缺點： "Japanese food not great"
缺點： "Food is not that good"
優點： "The crew was excellent, constantly checking in with us to make sure we were okay since we don't eat the airline food."
缺點： "While there was more leg room than on most flights, the actual seats were not comfortable enough for a twelve hour flight. This was our ninth trip to Japan, and these were the most uncomfortable seats we've ever had."
優點： "Japan Airlines is very good. They have good service, safety, and customer care."
缺點： "Economy seats are a bit tight."
優點： "The 787 was quieter and felt very comfortable. The take off and landing were more smooth than I remember other flights being. The seats were quite comfortable and everything was very nice."
優點： "Service with a smile goes even longer for long flights. Excellent service throughout the flight. Loved the feeling of spaciousness, even in Economy. Great sleep as a result."
缺點： "Number of movies available in Entertainment was limited, especially compared to competitors like Singapore Airlines. Ran out of good choices on a long flight."
優點： "The food was delicious and interesting. Also, the flight crew allowed me to sleep through the rest of the night after dinner service was complete."
缺點： "I don't recall having seen an option for a vegetarian dinner, either when I was booking my ticket or after I was on the plane. Perhaps I just missed that part of the booking process."
優點： "Amazing service"
優點： "The cabin crew was lovely and ground staff equally so as I've come to expect from both ANA and JAL. Great entertainment options."
缺點： "I think my negative impression of this flight was more due to the extreme turbulence and extra hour spent on the ground at Narita, which is always a challenging airport. The meals were passable, but hardly anything to be proud of, seats were cramped and flight was pretty uncomfortable."
優點： "Liked we actually made it."
缺點： "Another delayed American Airlines flight where the temperature in the cabin was as the overall apathy of the employees."
優點： "Crew were amazing"
缺點： "WIFI please for the god sake it’s a transatlantic flight"
缺點： "Is not the airline fault. Is thanksgiving weekend. The boarding was extremely slow because So many wheelchairs, . The weather and Chicago airport doesn’t help neither. The capitan take a time to go out and explain what we had to expect. That was a plus. Still for us is our #1 choice"
優點： "Our flight attendant was very polite and with a great attitude."
缺點： "The pilot arrived late because he went for a Tim Horton's coffee (I know that because I was in first row and I heard the flight attendants talking about that). Then, after he finally arrived with a tray full of coffees, there was an issue with the jet's computer and had to reset it and we had to wait even more. When we finally arrived, our Gate was taken by other plane already and we had to wait (more) for the first one to be available for us. Then, when we finally got our Gate, there was another issue, now with the "finger". They weren't able to move it and connect it to the plane to get off of it. So we had to wait AGAIN. And finally as soon as we got off the plane, they were supposed to give us our carry ons on the aisle (Because it was a small plane CR700) , but again, we had to wait almost 10 minutes so that they could send the luggage... To make things worse, I had a first class ticket and I couldn't get the perks of it at the airport. Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International??? You lost me AA."
缺點： "Only negative is that the American Eagle flights must take a shuttle from the remote terminal."
缺點： "Full flight, but exceeded expectations"
優點： "Entertainment is great."
缺點： "Late and long flight, so bring your own food. Nothing to purchase"
缺點： "No window at the window seat"
缺點： "Сиденья хуйня"
缺點： "Didn’t make the flight because of previous flight was delayed"
優點： "I was with Japan airline and they were amazing crew and amazing service with very good food"
缺點： "The seats and entertainment could have been better"
優點： "Price for a very short notice trip, ease of online booking, very informative staff. Also, able to readjust my seating assignment."
缺點： "Unfortunately, the pilot assigned had a car wreck coming to work that morning. The delay was not bad, but my timeline was tight. Still, very grateful that a suitable replacement was found. The delay could have been much worse."
優點： "Crew was polite and tried their best to be helpful"
缺點： "I could not check in online before the flight and when I got to the airport, there was no way to check in with a Nexus card. Then they took a while to find my information. Then when I went to board the flight, I only had a Nexus card so they were reluctant for me to board."
缺點： "Too bad you paid$$$$ and they give you pretzels"
優點： "The airlines don't allow enough room to sit comfortably. I am 6' 2" 250 lbs. My knees touch the back of the seat in front of me and there is no room side to side. Very uncomfortable."
優點： "It started with a 2 hour delay. Then, when the plane finally got to Orlando, there was a smoke alarm going off. We had to wait another 30 minutes for that to be fixed. Then when we got on the plane there was a issue with the baggage and we sat again for another 30 minutes"
缺點： "Not one explaination, or consideration. The attendants were rude and the pilot didn’t even come on during the flight to say anything but signing up for a credit card. Bullshit."
缺點： "Pilot or co pilot never spoke once. Was as if there was no pilot"
優點： "Included drink and pretzels. Free carry on and seat."
缺點： "First of all, the line to check in was extremely long and the employees were rude. When I put my bags through the check out they stopped me and said I had to throw away my cologne because it was too large. However, on the Spirit Airlines I had no problem whatsoever. Will never fly with American Airlines again!"
優點： "Great flight experience overall!"
優點： "Smooth flight"
優點： "Considering the price we paid for our tickets is the the only drawback I keep coming back to when I think about the VALUE of what I paid for.the entire flight. The overall experience was good throughout; from the airport on both ends of the journey to the actual inflight experience. I'm not sure how much of an influence the airline has on the airport part of it all, but the check-in process was good. The self check-in machines for AA were a little "buggy" and difficult to navigate but helpful staff was readily available as were the short lines. I am 6'2" and was impressed that I had adequate leg room in my seat."
缺點： "We paid a lot for our tickets even though they were purchased months in advance. Then when it came to seat selection, there was none. Our party of three, which was husband and wife plus friend, were all seated separately. We could have opted for "pay extra" seating, but even that did not get us together, so we opted out."
優點： "The crew has invited my kids to take a picture with them. My wife and I have been impressed."
缺點： "Always too many people."
優點： "We arrived safely and so did our luggage."
缺點： "PHL-Lisbon plane left 3 hours late due to CATERING problem. Seats were uncomfortable and food was awful. Lights and entertainment controls at my seat didn’t work."
優點： "Crew was nice and friendly. Pilots flew great. We arrived a few mins early as well."
缺點： "On the way to Denver from Miami we were on a nice new AA plane with TV entertainment, movies, power, and comfortable seats. On the way from Denver to Miami we were on an old plane with no entertainment and old uncomfortable seats. If this is going to be the case, charge me less up front as well. My daughter had a terrible time for a 4 hour flight."
缺點： "Flight was a half hour late leaving O'Hare."
缺點： "Flight was delayed and was too late to make connection. Had to rebook and now getting home much later than anticipated"
缺點： "Plane had not been cleaned"
優點： "Great staff. Arrived very early. Smooth flight ."
缺點： "Employees seemed like they didn’t like working for American. Flight was delayed and nobody informed us about it until it was past the past the boarding time. Missed connecting flight and booked on flight 5 hours past original departure time. Sat in an aisle seat and stewardess kept bumping my arms."
缺點： "Seat 20f It was very uncomfortable and freezing My legs were sore after the journey. Besides until 30 seconds before actual boarding time the members didn't inform about the delay. Everybody had formed lines and we see people getting out only then."
缺點： "The seats are so uncomfortable"
優點： "The AC was set at the right temperature, not too cold, not too hot, just perfect! We got to the destination sooner than expected!"
缺點： "Pay to seat next to my husband, our seats were separate before check-in. Not happy about this."
缺點： "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"
優點： "The seat was comfortable."
缺點： "It was very cold, even with my vent closed and wearing a sweater. The food did not taste very good. One of the flight attendants (middle aged Caucasian male) was rude with an overall dismissive demeanor. For example, I requested water and he handed me a cup of warm water while giving everyone else around me a cup of ice with their beverage without being asked."
缺點： "I paid hard-earned money for an expensive flight to Madrid. Not only were we very delayed on the way there, we were also delayed on the way back. We spent 3 hours back and forth on the tarmac stuck on an old bus in 100+ degree weather being delivered conflicting information, summed up to the seats being "broken". We got a "bathroom break" during which was talked to very rudely by the flight attendant at the gate, and then was almost left behind by the bus on the tarmac. Additionally, once we got onto the plane, it was extremely old (I'm talking no TV's, ashtrays on seats, filthy tables, dirty seats). To top it off, when I went to the restroom in the middle on the flight, I saw flight attendants drinking Tito's and soda in the back in the plane and talking loudly. I am not usually one to complain- but this was a particularly bad experience and terrible ending to my vacation."
缺點： "My family and I make I JFK -LAX reservation 4 months ago. We came to LAX three hours before our flight to make sure we get good seats. At the checking kiosk we did not have the option to pick seats , there was a message on the boarding pass that said to go see boarding agent. So we did, appreantly they over booked the trip and they were looking for volunteers to give up their seats!! Why did we have to be on stand by if our booking was confirmed 4 months ago!! They made us wait until the gate was closed and then they found us seats . This trip caused us mental anguish I will never fly American Airlines again"
優點： "Business seats comfortable."
缺點： "Crew was friendly. Not always professional."
優點： "Everything was great to me"
缺點： "The flight was packed"
缺點： "Couldn't check in on line. Flight was delayed. Boarding was hectic and disorganized. . Everybody ran for the gate. While standing in line to board the plane (no jetway), there were three groups waiting for three different flights. Crew was uninterested. When we arrived LAX, there was not gate available, so we sat (and sat) until they found one. Quite unpleasant."
優點： "Have a great trip without any problems."
優點： "Flight was quick- onboard entertainment (streaming videos to your device) was cool...but the back of the plane is pretty bumpy and there was a lot of turbulance."
缺點： "Luggage did not arrive with us"
優點： "The crew was really good. They made more rounds compared to other airlines and were always available."
缺點： "There was no tv screen available at the seats. That was a big surprise for me. This is very important to me, it helps get through a long flight. Although I loved the crew, I will stay away from AA for long flights, need my movies!"
缺點： "Airline is run like a circus, horrible experience going to and from Cusco from Lima. I do not know how their poor employees work under such stressful conditions. Spend the extra money and fly LAN or LATAM."
缺點： "Boarding started almost an hour late but the status never went to delayed (they just said it was on time but kept pushing the boarding time back). Arrived in CLT with only 20 min before the next flight departure."
缺點： "Should be allowed one checked bag per person at no charge."
缺點： "One of the flight attendants was pretty rude and quite short with passengers."