The originality of ThaiAirways.
Efficient like all the other flights with them. An outstanding budget airline!
優點： "The crew did an excellent job."
缺點： "The plane was broken. Old. I paid for business and they couldn’t even allow business to board first. On screen entertainment was broke. Seats were broken. The seats DO NOT fold flat in business. Not a good experience, do not recommend. Fly Singapore airlines if possible, Thai airways just doesn’t have it together- plus it’s relatively the same price with way better amenities and experience"
優點： "Crew was great, flight was good and on time"
優點： "Food was amazing"
缺點： "The WIFI"
優點： "Boarding went great, much appreciated that they specifically invited elderly passengers for early boarding. Crew was efficient but friendly and attentive."
缺點： "Economy seats aren't so great on any carrier."
優點： "Food and entertainment were consistently good."
缺點： "The plane felt old, and wasn't as roomy as the plane for Melbourne to Bangkok. It felt like we we're sqwished into a tin can - it was like flying 15yrs ago. The plane was extremely hot at the back of the plane, but not in other parts. The service was average and if you asked for something it was done begrudgingly."
缺點： "Nothing I wish American domestic flights were as nice as Thai’s!!!"
缺點： "On this flt just the inflight entertainment system at my seat which was not working"
優點： "I like the food and crew are very helpful and has a smiling face."
優點： "Everyone was very nice and hospitality was great."
缺點： "a better selection of movies/entertainment."
優點： "Well done to all the crews."
優點： "Super friendly staff"
缺點： "Less films in German"
優點： "Quick flight"
缺點： "Food was awful Crew before flight in Krabi were quite abrupt Flight was delayed so good job I booked a longer stop over else I would have missed my next flight"
優點： "That we arrived"
缺點： "Late start, messy boarding, late arrival, got water spashed in mu face and the attendant didn't even apologize, full buses to go to the terminal an long wait for luggage. Quite poor. Also no entertainment, but that's usual on this flight."
優點： "The service was great as was the space."
缺點： "I would have liked a window seat."
優點： "Thai are so dependable and such lovely service. Nothing is too much."
優點： "Simple, no surprises is a good thing"
缺點： "Nothing, everything was great."
優點： "The crew were faultless; looking after your every need - food choices in Business superb. And time for rest."
缺點： "Nothing really; maybe just that the A330 seat was a little old with seat controls hard to decipher."
優點： "Ok plane, food was fine too"
缺點： "No gate at home airport when there's heavy rain? Even budget airlines pay for a gate, why not a star alliance member?"
優點： "Very short flight"
缺點： "食物差 設施差"
優點： "Quite quick -clean aircraft"
缺點： "Terrible entertainment options"
缺點： "I travelled with my 2 friends but none us were given a seat together. We requested few times and they wouldnt allow."
缺點： "Very hard seats for a long haul flight and queues for the the toilets. Overall the planes looked old and tired."
優點： "Nice staff and amazing plane."
優點： "The crew was very nice"
優點： "Good, new olance, definitely recommended"
缺點： "Why do you enforce the arrival videos? That's annoying. Furthermore, the loud music 30 minutes before landing disturbs too."
優點： "The crew was very kind and the service lways with a smile. The toilts clean."
缺點： "The entretainment poor. No movie options, just a couple of new movies and the rest old and no good movies."
優點： "Punctual and efficient flight"
缺點： "Food was poor and staff were not at all friendly"
優點： "Thai (similar to ANA) provides its customers with REAL customer service while flying with them."
缺點： "crew from Jakarta to Bangkok was worst"
優點： "Staff was very pleasant, food was interesting and tasty. Seats were decently comfortable for economy."
優點： "Crew was very service oriented!"
缺點： "The legroom was horrible."
缺點： "3 hour delay made it difficult to be thrilled about anything"
缺點： "I didn't have enough time to make my connection in Bangkok. I had to clear customs, collect my luggage, check my luggage back in and go back through security. I only made my next flight because I walked to the front of the line and cut in front of about 20 people. It was very stressful."
優點： "Business class on this short haul flight was fantastic, but sadly I don’t think this is the normal route it will take as I think they were testing it. If you can get one of these on long haul they are a very nice plane, individual compartments and some very modern touches. Windows darken without blinds, loads of space in your compartment and food was good even as just a snack."
缺點： "I can’t think of anything I didn’t like and if Thai Air have these rolling out for long haul I’ll definitely look at them against"
缺點： "Seat cushion is hard and not comfortable"
優點： "Awesome flight with great deal from kayak and thai airways. Overall service was awesome and will definately try again"
優點： "Knowledgeable and attentive staff who all have some experience with English. Great food and entertainment with plenty of options (just remember to select your meal choice online 48hrs+ before departure). To top it off you are supplied with a clean blanket and a pillow to insure your comfort."
缺點： "You just can never seem to get completely comfortable particularly when trying to sleep, but that is the same on most planes."
優點： "I bought a ticket on Thai Airways because it was the cheapest I could find other than AirAsia, I used to fly AirAsia but they now charge for almost everything. Next AirAsia will be charging an air breathing fee. I think your stewards and stewardesses are good! I like your logo and colors. I like that you fly out of Suvannaphum Airport,"
缺點： "I am truly shocked that on an Asian flight, with so many excellent Asian dishes, they served starchy, fatty, buttery, oil soaked croissant covered hot dogs and a greasy, gut buster cheese and mushroom I don't know what. Are you trying to give your future clients heart disease? To top it off, in a country blessed with excellent fresh fruit, you topped it off with another oily, starchy desert. Thank God you had water! Bangkok Air has a lounge for economy passengers, but not Thai Airways. Why not?"
優點： "Overall flight experience is good. Wish they had more veggie options in Business class"
缺點： "Too much Thai. They switch off the entertianment 30 min before and then its all about thailand.."
優點： "Courteous staff at the counter and aboard."
優點： "A380 is a comfortable plane but Thai Airways setup not as nice as Qatar. Boarding was swift, the crew was polite enough."
缺點： "It was a night flight but I wish water was served often."
I booked this through Travelgenio and requested a cancellation due to COVID related impact. Their customer service was absolutely terrible and they informed me after the flight had departed that they could not cancel my ticket. Worst experience, will never use them again. Strongly reconsidering using Kayak in future given how poor the travelgenio experience has been.
優點： "It was on time."
缺點： "The extra leg room seats I purchased where not as advertised. There was an entire row on front of the that was not pictured on the web diagram."
優點： "I loved the entire experience. This flight was my second trip with Cathay Pacific and I couldn’t be more satisfied. Seats were clean and comfortable. They had decent leg room and great range of motion. The entertainment center was simple but sleek. I loved the extensive movie library. Service was great."
缺點： "Boarding was delayed but the crew did keep us updated and was systematic in boarding"
缺點： "Economy seating is extremely narrow!"
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Crew are very kind and seat are fabulous as i was able to sleep since i dont have a seat meate :-)"
優點： "Crew were super nice and friendly. Great selection of movies. Seemed to more washrooms than most planes; no long lines."
缺點： "Interior was dated; seat didn’t recline properly. Boarding was a bit hit and miss; no zones or row priorities, just one big line. Wine with dinner wasn’t the best."
優點： "Crew, food, entertainment were all very nice. 5 out 5."
優點： "I liked the comfort of my location and seat"
缺點： "No wifi on a over 14 hour flight is ridiculous in this day and age. They didn't have wifi on both my flights. I would think twice before flying an airline so far without wifi."
缺點： "The cabin was too hot the whole time. Especially for an international flight. The plane left late, which caused me to miss my connecting flight. I ended up on another Cathay flight and that was late as well."
優點： "The friendliness of the staff."
缺點： "Seats are not exactly comfortable for a long flight"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "I like the way Cathay has changed the process for selecting and serving dinner in business class. It adds a bit of class to the experience."
優點： "The crew was excellent...very flexible with meal service and appropriate presence during the long 14 hour flight."
缺點： "Quality of movie options not very good."
優點： "Boarding quick n fast"
缺點： "Seats uncomfortable, leg n body, space too small n my left seat is a big sizes man , right seat is a very fat man , I can’t even move . my seat don’t have headset n request one , but until reached Hong Kong I still didn’t get it n I m in plane for 4hrs doing nothing, no games no songs n no shows. Thank for your concern . Really appreciate."
優點： "Friendly service on time flight"
缺點： "Boarding for premium economy had no special boarding. We were forced to stay in a long long line even though we paid almost double the fair with premium economy. All our other flights we got earlier boarding. There was no explanation given when I asked"
優點： "Nice crew"
缺點： "Seat on up position are too straight"
缺點： "Service, self service snacks, attendant never came for anything and crew was rude, passed out customs form when exiting plane"
優點： "Food was great. Crew nice"
缺點： "All good"
優點： "The crew was totally professional, the food was good, but the passengers were horrible, which is not Cathay Pacific’s fault."
缺點： "The American films were good but they could be better."
優點： "Food was great, and the business class 777 seats are a delight. And the captain shuts up through the entire flight --- no interrupting your sleep or movie with stupid observations that no-one wants to hear."
缺點： "The quality of the screens (crappy slow resistive touchscreens) is completely unacceptable for business class in 2018. China Airlines screens are VASTLY superior in their hardware, their speed, and the quality of their UI. And running an ad before EVERY movie --- in business?! Talk about an airline having no sense of class. That's a cheap, stupid move."
優點： "Friendly and helpful crew. The food was pretty good and the flight was so smooth that I slept for about 10 hours of our 16 hour flight. Can't wait to fly Cathay Pacific the next time I fly to Asia!"
優點： "You get what you paid for. We paid more for similar class than other airlines, and we spent less time waiting in checking line; generous legroom and shoulder room(Airbus350). Seat slides forward while reclines. It is a good thing that seat does not recline too much that it will annoy someone behine. Food was okay but you wouldn't get hungry."
缺點： "Need healthy food: less salt, whole wheat bread, more vegi."
優點： "On time. The crew on"
缺點： "No inflight entertainment. Zero. Bad. Crew is not as nice as Cathay Pacific. English not as good."
優點： "Great staff and good service Took care of us like a family thanks"
缺點： "Food can be better as we Indians don't eat brief and pork"
優點： "The crew was very friendly for a change"
缺點： "When an aerobridge is used, boarding should be sequential to avoid pile ups. First the last rows should be boarded, and then the start rows"
缺點： "unable to move around, seat was stiff, stuffy in the rear of the plane,"
優點： "The food - best in the sky"
缺點： "Cathay's business class seats are not as wide at Singapore Airlines'' business class seats"
優點： "Whole experience was very good"
優點： "Good entertainment and decent food"
缺點： "Boarding. Starting from the boarding call where everybody rushed the aircraft and weren't organized to the space allocation for bags. There were a number of empty seats. I would guess the aircraft was running at 70 to 75% capacity. However, there was no space for our carry one. The passengers who go in earlier had put their bags flat and horizontal thus taking maximum room in the bins. The airhostes did nothing to control this or direct the bags. I repeatedly said that I could move the bags around to crate room. They took no heed. There were also a number of partially empty bins that had been closed early , and the air hostesses did nott allow me to look in to. Finallymy partner and I had to cross over to thebother side and place one of ou carry ons 19 rows in front of our assigned seats, and the other smaller bag in the seat on front of us. For a 6'3" man, this was very uncomfortable for 14 hrs. The rest of the flight was fine, but the boarding was extremely inefficient"
優點： "Flight staff was excellent and friendly"
缺點： "our flight form Vancouver to Hong Kong was delayed 3 hours which made our connection in Hong Kong to Denpasar short. This resulted in our luggage not getting to Bali and we had to wait 36 hours to get it. As we were leaving on a tour the next day it made it very difficult to get the airline to understand where we needed our luggage and how important it was to get it. It took numerous phone calls, all of which were costly long distance, to get them to commit to getting our luggage to us"
優點： "Great movie choices"
缺點： "Seat spacing was horrible"
優點： "Seated 19K in business class on the 777 from Manchester. Crew was fantastic and responded quickly and enthusiastically. Breakfast muesli was really good"
缺點： "Food could be better. Lamp rump steak cooked well but potato on the side not washed properly. Breakfast option not appetizing"
優點： "Comfortable flight"
缺點： "They ran out of the most popular food by the time they served us, and we were half way!"
優點： "For a long flight, it was comforable."
缺點： "There could have had more fruit for snacks."
優點： "Business class service was the best I've ever experienced from any carrier."
Flight has been canceled and no assistance was offered at Frankfurt Airport to guide us through. We stayed there for more than 8h with no help from anyone
優點： "The crew on this flight were excellent. Friendly and professional. Attentive and patient."
缺點： "The food needs major improvement. What has happened to Lufthansa??? Other people I know on different flights also have big complaints about the food."
缺點： "We were delayed thirty minutes due to slow service. Zero entertainment and only a brownie for a snack"
優點： "Comfortable seats, adequate legroom; clean aircraft, polite and professional crew."
缺點： "Super crowded gate -- but that's more the CDG problem than Norwegian's one."
優點： "The crew was great,we had the last seat."
缺點： "Better seats,better food."
優點： "Lufthansa always great. Comfortable seats, good and safe service."
優點： "The crew on-board was nicer this time"
缺點： "Had wait in line for more than 1.5 hours to check in (no self-serve kiosk) and then conform to the 10kg carry-on (both backpack and suitcase) rule which didn't happen on the first flight. The staff are rude and unhelpful and the whole process of dealing with Norwegian is confusing."
優點： "Everything was great"
缺點： "I’d honestly pay more for childless flights"
缺點： "Improving customer service during delay but overall good"
優點： "Brand new very nice/comfortable planes. Great routes and flight departure/arrive times. Really great value."
缺點： "They’re a budget airline so they nickel and dime you for food and beverage. They are not a member of “sky team” so if they have a flight delay or cancellation they will not book you on another airline."
優點： "Service and the crewe was very kind"
缺點： "There was no entertainment a lite. Crowded the seat but I understand as it was a smalll airplane."
缺點： "Cancel flight detail was mess. Make my whole journey delay."
缺點： "My baggage was delayed till next day, and the handling staff was not enough to help for the chase."
缺點： "Food could be improved."
優點： "Quick, efficient, relaxing."
優點： "Comfortable seats and great movie selection. They also had books and games for kids."
缺點： "The food was good but could have been better."
優點： "Staff was great."
缺點： "I missed a hot moist towel to refresh my face before I got off of the plane after an 8-hour flight."
優點： "Crew were professional and friendly"
缺點： "Small seats"
缺點： "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."
缺點： "Our flight was 9 hours late. We were given no notice of this until we arrived at the gate. it took an hour if holding before we could reach customer service. Customer service at our arrival gate was extremely slow. Baggage claim closed before my daughter’s luggage was released and it was lost until the next day. Our connecting flight was booked incorrectly do we had to spend the night in Frankfurt. Our 13 hour flight took 29 hours. The food was awful."
缺點： "Flight was 2 hours late in departing from Frankfurt."
優點： "The seats are comfortable and the plane was clean and well-presented."
缺點： "The flight left with a slight delay. As I boarded, I was issued a new seat in the middle, as opposed to the window seat I had selected. There was zero explanation for this change. When I approached the flight attendants about it, with a smile on my end, I was offered the equivalent of a shrug. As I gave up, I was also informed there was no more room in the overhead bins, so not only did I end up sitting in the middle (which I loathe), but also with my carry-on under my feet. I’ve always been a fan of Lufthansa, but I’m a little disappointed this time around."
優點： "Professional, efficient, full, nice sandwich and coffee."
缺點： "You cancelled. Cost me lost lodging, missed connecting flights and a day of my trip."
缺點： "Beware. Frankfort to Paris A321 Business class is coach with an empty middle seat. Uncomfortable even for a short flight. Very disappointing following excellentvbusiness class on first leg of trip Orlando-Frankfort"
優點： "Enough space for my legs, cabin crew okay"
缺點： "No entertainment"
優點： "Crew greeted every passenger with a smile on entry and exit! So nice. Delicious, large cookie for a short flight."
缺點： "Boarding was poor. Did not board back of aircraft first like Lufthansa does on other flights. Felt sardined almost because of a full flight"
優點： "Although clearly an older plane, it was clean. Gate personnel re-assigned me to a seat in a row with no-one in it."
缺點： "The gate of departure moved twice before departure. The last change was to a completely different building. Apparently the equipment was changed and I did not learn that I would need a seat re-assignment until I scanned my boarding pass during boarding. (However, the gate agent was quick to accommodate)."
缺點： "Over 30 minute delay for an hour flight! Frustrating."
優點： "On my way to meet my granddaughter & took Lufthansa flight! Very satisfied with the overall. Crew very friendly, helpful & knowledgeable. Smooth flight & super landing in Munich!!!"
缺點： "There were no Lufthansa representatives in Frankfurt airport upon my arrival. Also my connecting flight wasn't showing on electronic board. I had to get WiFi connection in order to get any info. I was very unhappy about it ."
優點： "It was quick and smooth. Snack provided. Baggage arrived quickly."
優點： "Great food!"
缺點： "No entertainment"
優點： "The crew was nice and professional."
缺點： "We waited over an hour for two people to board the plane. After we waited, the couple didn't make it past security; so, we had to wait another 20 minutes for the company to take their luggage off of the plane. I was late checking into my hotel, which was in the process of being canceled."
優點： "Crew was fantastic."
優點： "Title says it all Short flight"
優點： "Standard short flight."
缺點： "I have no idea why they would book this flight for a connection to Chicago. They only gave me an hour window for connecting and with the plane delayed 30 minutes I had to rush through and skip everyone in like at passport check and made it just as the were boarding my connection."
優點： "Friendly crew."
缺點： "Food was tasteless"
缺點： "I got a wrong flight from you, different than the one initially selected, upon my payment !...with 6 hours overlay instead of 50 minutes. For that I had to pay extra $300 !"
優點： "- crew was nice - overall flight was smooth"
缺點： "- not too unexpectedly, food was small - bring something warm to wear, as at some point temps can be real cold... - wish the boarding process was slightly more logical and have people with seats in the back of the plane go first"
優點： "The flight was on-time!"
缺點： "The food was mediocre."
優點： "Comfortable seats and pleasant crew"
缺點： "It was a short flight so no food was given out."
優點： "Flight's on time. Very helpful and smiling crew. Good entertainment on board. Nice, new planes"
優點： "Good variety in vegan choices."
缺點： "Please add pickle if possible."
優點： "Unfortunately expectations on flights are so low that I am hesitant to say much. It got us there in one piece and I guess that is considered nice these days."
缺點： "I don't normally expect much of airplane food but this was a very low end food for an overseas 8 hour flight."
優點： "Flight was 10 minutes late departing but a short flight time led to us arriving in CDG on time."
缺點： "Baggage delivery to carousel 6 at CDG took over 40 minutes with delivery coming in small batches......the flight time was shorter!"
優點： "The wide selection of content to watch, food was good."
缺點： "45 minute flight delay due to a discrepancy with the engine."
缺點： "From the boarding to the landing this crew could not have been more rude. Flashlights in the eye when trying to sleep, rude comments, rude attitude. They are clearly not here to make our flight easier."