Check in was a disaster. 90 minutes and only 2 economy check in desks open. Had to rush to catch the flight.
Excellent service. departed on time, and arrived ahead of schedule. The whole restrictions around no food/drink is a bit weird even with Covid. Also, no mobiles and iPad use during takeoff and landing is very 2006!
優點： "Crew good. Seat better than airbus seats!"
缺點： "Flight was delayed 1 1/2 hours for tire change. Stuff happens."
優點： "Very attentive crew"
缺點： "Seats recline too much making difficult to get in or out because of the seat in front of you"
優點： "comfortable flight"
缺點： "TV options and headphones"
優點： "Great service from the crew!"
缺點： "The entertainment, and to a lesser degree, the food"
優點： "First and only time on an Airbus 380. Amazing to see how such a large bird can leap daintily into the sky without any effort. Wonderful decor. Very pleasant and attentive flight crew."
缺點： "Nothing negative, however was worried that the route might not be economical as such a large capacity plane was virtually empty. On the plus side, had empty seats all around."
優點： "Professional crew"
缺點： "Not enough leg room"
優點： "The in flight entertainment had an excellent selection of new movies but..."
缺點： "With 30 minutes left until we landed the airline decided to play on every single screen and at maximum volume a Thai tourism video. For 30 minutes this video played, the flight was only 1 hour 20 minutes. It’s the little annoyances like this can’t make an short trip irritating."
優點： "My experience with the airlines was poor because I got downgraded without any explanation. Upon arriving at the airport, I kept hearing, 'just wait a second,' then, they would say, 'Im sorry.' In the end they issued a voucher to be used during a future flight, which will never be used."
優點： "The seats were super comfortable and they had lots of new movies and tv shows for entertainment. Free alcoholic bevies too!"
缺點： "No veggie food on board :("
優點： "Crew very good Seat getting old uncomfortable to sleep"
缺點： "Movies selection has been almost the same since a few months , some World movies never changed after 3/4 months"
優點： "Crew were fantastic and flight was comfortable"
缺點： "Flight was delayed by around 15 mini"
優點： "Crew were great"
缺點： "Food in economy could be more Thai and tasty but nicely served and efficient"
缺點： "The plane was delayed about 30 minutes. They should improve this."
缺點： "Delay and the staff not so friendly (flight attend) Halal food have to provide"
優點： "Quick flight"
缺點： "Food was awful Crew before flight in Krabi were quite abrupt Flight was delayed so good job I booked a longer stop over else I would have missed my next flight"
優點： "Surprised that for such a short flight a food snack was provided."
缺點： "I was not told what the food option was,it looked like a mystery meat sandwich. The stewardess face frowned the entire flight,I never wanted to ask her anything"
優點： "Good food accompanied with excellent inflight service from crew members"
缺點： "Insufficient of good movies"
優點： "Courteous and professional stadd"
缺點： "Some hurry up but not overly so"
優點： "Ok plane, food was fine too"
缺點： "No gate at home airport when there's heavy rain? Even budget airlines pay for a gate, why not a star alliance member?"
優點： "The flight was smooth and quick. The meals were delicious too"
缺點： "Long time getting through Frankfurt airport security"
缺點： "食物差 設施差"
優點： "Airline and cabin crew services are great. Comfortable seats. Nice perfume available in the toilets."
缺點： "Board was troublesome and wasted alot of time as the tube was not used.had to walk down a flight of stairs then wait for mini bus (with very limited seats), then take it for around 5-7mins drive to reach the plane. Then wait for the previous minibus's crowd to clear then walk another flight of stairs up the plane :( I can accept this from a budget airline but not a commercial airline at a usual well-equipped airport especially when it's at its own home country."
優點： "Speedy boarding, early arrival and generally comfortable flight."
缺點： "The food choice was limited - and it was spicy which didn't suit me or the children. The flight was a little bumpy."
優點： "I liked that they enforced the rule on boarding by rows as many airlines have given up trying to do that and its a free for all especially with certain groups of people."
缺點： "Food was alright, i had better food in Bangkok airways"
優點： "Absolutely amazing airline"
優點： "Service, client treatment, food"
優點： "Crew were polite and nice. Food was good"
缺點： "Entertainment system was very glitchy, the headphones sockets on my seat were broken and loose."
優點： "Food served is nice especially the croissants"
優點： "Excellent service everything was perfect. Want to fly again on thai."
優點： "Whole experience was excellent"
優點： "Flight attendants very friendly and attentiveNothing"
優點： "Check in staff were very nice"
優點： "The pre-ordered seafood meal was excellent. The flight crew was very good."
缺點： "The seats (bottom) have become worn and caved in. And the head rests are as flat and hard as rocks. They need to be changed ."
優點： "seats are comfortable, service is mediocre"
缺點： "Boarding in Brussels is always a hassle. The plane is never ready for boarding and one has to wait long time to access the plane. They start boarding but do not open the doors of the plane so everybody has to wait long in the tunnel to access the plane. It would be better not to start boarding."
優點： "The service the food the comfort and the way.thai airways make you feel specisl......unlike quantas who make you.feel uncomfortable....they did not used to but since that little fat irishman joyce took over and put profit abouve people .....royal thai airways are among the best in the world.........."
優點： "Every thing"
缺點： "no headphones or media available."
缺點： "3X3X3 plane configuration is my least favorite."
優點： "Flight was fine. Good entertainment. Skychat nice add on"
缺點： "Service not responsive when you called them. When seated on the middle sometimes difficult to get out, that's why the is a call button. The only problem, no reaction when activating that light."
缺點： "Seat cushion is hard and not comfortable"
優點： "When I boarded this flight, I could already feel the Thai atmosphere. I generally enjoyed the flight without any serious problems."
缺點： "I was surprised to realize that we were packed in this full flight to Thailand from Sapporo like sardines. However, it was OK because I was alomost always sleeping during the flight. I had to stayed up late at previous night. Actually I expected more about the Thai food on the flight, but the flight attendants didn't explain much about it and it was generally mundane."
Flight was delayed twice.
缺點： "Attentiveness and comfort passenger for any incident."
優點： "on time despite having to unload luggages for passengers who did not turn up warm welcome from pilot and co-pilot from cockpit"
優點： "The crew was amazing!"
缺點： "provide accesible wifi"
缺點： "Very specific about weight of bags"
優點： "Got an aisle seat and boarding was quick."
缺點： "Too long of a flight for no WiFi and no water."
缺點： "Uncomfortable Won't give you a blanket or cup of eatery without making you pay Delayed"
缺點： "A little cramped up seats"
優點： "On time"
缺點： "I was separate with my wife even if similar seats were available. To be with her, i had to pay."
缺點： "Immigration offload for no reason then asked to rebook .."
缺點： "Notification of delayed flight wrong."
優點： "Nothing I like"
缺點： "Flight delayed, landed at 2.00am+"
優點： "Delayed in departures for 30 mins but arrived only by 5 mins late"
缺點： "In the Ramadan month, on board the plan just when time for breaking fast, a small glass of plain water to be given free for passengers on the flight at that time would be a thoughtful gesture"
優點： "Where is my bag. Please find my bag because many thing inside it."
缺點： "Fail tu makesure customer bag arrival safely"
優點： "On time and very friendly helpful staff. Especially ground crew"
優點： "Check in, boarding was easy, staff were friendly, flight was uneventful"
缺點： "Unable to use airasia app for e-boarding"
缺點： "The short space between seats. Hard to get comfortable without room for knees. Have to pay extra for an aisle even if some are empty. Crew doesn't care."
缺點： "No free entertainment and did not eat on flight"
缺點： "I arrived 3AM at KKIA, expected boarding time is 5.30AM but check-in counters are not open until past 4AM. Already 4.30AM but there was still only 1 person at the counter. Not enough instructions for self-service but no one on the floor to assist people. Arrived at my gate 15mins before boarding time. At the gate, they put up both TPE and HKG boarding information which confused the passengers."
優點： "Personnel very young and friendly - they seem to enjoy their job!"
缺點： "Return flight was delayed over half an hour and we had to stand because the gate area in Penang was too small."
優點： "Fuss free Friendly crew Pay for service"
缺點： "Tight seats Food comes in small portions Website user experience"
優點： "Everything was great"
缺點： "The head stewardess pronounced a few words wrong"
優點： "convenient flight times"
缺點： "i hated that there are no human beings in sight. i hate all the machines. i hate that you dont employ people. if you want to give jobs to machines then i what use are you? i would much rather pay more and be greeted by a friendly human face. you are all fools and i will seek other airlines in future"
缺點： "Rough flight and landing, seemed like a rookie pilot was flying."
優點： "Value for money"
缺點： "Delayed departure 20 minutes. Same as from Penang to Langkawi two days ago."
優點： "The crew and the foods are awesome."
缺點： "Gate was changed almost last minute. Arrival was delayed due to busy schedule at Lombok airport. Twice resequencing to touchdown. Delayed by more 30 mins. Otherwise a pleasant flight."
優點： "Awesome services - on the air and on the ground"
缺點： "Can't think of any"
缺點： "constant flight delays"
優點： "Politeness of the crew. Welcoming you with a smile"
缺點： "Delay. So many delay"
優點： "Boarding quickly when plane finally arrived"
缺點： "The reader board still said planned departure at wrong gate. When asked the staff said they "tried" to change it. Additional full security check before gate left all anxious and some panicked about making the flight. Add on charges- ticket no longer budget. Will avoid AirAsia in the future."
缺點： "Delay delay"
優點： "I like the organized way they did the boarding. Less chaotic and allow passengers ample time to board the plane"
優點： "Very little"
缺點： "Flight delayed by around over 7 hours. Only discovered this when went to check in. This has meant we are currently stuck in KL airport awaiting a morning flight having already paid for a nights accommodation in Penang. Airline has refused to take any responsibility for the situation."
缺點： "Hot air-conditioning"
優點： "Early departure and landing one hour ahead of scheduled time"
缺點： "The check-in baggage came out one hour later the landing."
優點： "Nothing. Well it's over now and that's wonderful."
缺點： "Asked for an aisle seat was ignored and given the worst seat last row middle seat not enough legroom to have my knees in front of me I'm 5'7 and my seat doesn't go back so the personI fro t of me reclines so I'm forced to rest my head against this jerk because there's nowhere else for it to go. No entertainment everything costs extra and they even tried to say you couldn't bring any of your own food/drink on board. Worst flight ever."
缺點： "Terrible delay and delay without proper settlement to comfort passenger, that's what we so called budget flight but airasia is the most cheapskate ever."
缺點： "Flight was delayed by over 9 hours out of Colombo. Missed our connection to Ho Chi Minh city. Colombo ground crew and customer service didn't have any idea about the status of the flight."
優點： "Competitive price, good regional carrier, especially short flights."
缺點： "There were confusion trying to check in before obtaining the boarding pass at the KL airport. After that, everything went well."
缺點： "I was charged $94 canadian to check one bag that weighed in at 10kg. I honestly thought the man at the desk was joking. After that he sneered at me and suggested that if I had not booked through Kayak and instead through the airline, that it would be a little cheaper. He then pushed me to hand over my credit card so he could charge me. From then on all I have to say is that the planes have no entertainment, no leg room (they are known for the insanely tight seats) and no food. Not even a drop of water was offered unless you pay on board. Interesting...I wonder what they do then with all of the money they took to accept my one bag (it was seriously 10k, I'm a small girl travelling alone there was nothing large about it). All that to say, I wish I could get some money back, I would never have paid so much to check a bag if I had the opportunity to cancel the flight all together. I'm beyond unhappy with my experience."
優點： "All god no food"
缺點： "No food"
優點： "For once, had a friendly check-in agent."
缺點： "A number of delays. Little or no information. Crew attended well to each other."
缺點： "Not much snack and drinks options for short flight when customer don't want a meal onboard."
缺點： "I did not check in bags by internet, It was not clear to me that they will charge me for each bag. they charge me MR 320 for 4 bags for 4 passengers (1 for each) which was almost the same as tickets price. NO Food No Entertainment."