Flight was delayed twice.
The crew is good, but the flight delayed and there is two passengers keep talking during the flight
優點： "On time departure"
缺點： "Bigger aircraft"
優點： "The crew was amazing!"
缺點： "provide accesible wifi"
優點： "Nice and clean aircraft"
優點： "Got an aisle seat and boarding was quick."
缺點： "Too long of a flight for no WiFi and no water."
優點： "Prompt boarding, leather seats with reasonable leg room, even with seat in front reclined. Efficient, friendly and professional stewards"
缺點： "Had to ask someone in terminal about getting our connecting flight"
缺點： "Very great crew, thank you AirAsia"
優點： "The new seats are good. I didn't get any back pain."
缺點： "Not much."
優點： "Nothing. We arrived safe"
缺點： "First of all it left late with no explanation. One hour late. Crew did almost nothing. No food at all unless preordered. Not even awater. Lights out for no reason. It was as t even 7:30 when they dimmed the long guts. Only one bathroom in the back and we never saw someone go forward so we were t sure if there was one in the front. Very tight seats."
優點： "very on time"
缺點： "chair abit small"
缺點： "Notification of delayed flight wrong."
優點： "Old and worn out"
缺點： "Food is not appetizing. There were only meat or chicken to choose from. Need to have an option for fruits only."
優點： "Airport crew was friendly and provided umbrellas to everyone as they boarded plane. Managed brief rain-related departure delay well. Nice in flight travel magazine."
缺點： "Bag fees were high. I misunderstood when booking as website said on bag (meaning "cabin bag"/"carry on"), so not only did I have to pay the standard luggage cost for my one check in bag but also a same-day late fee, making it twice as expensive."
優點： "Where is my bag. Please find my bag because many thing inside it."
缺點： "Fail tu makesure customer bag arrival safely"
缺點： "They are very strict about the weight of your luggage and will not budge on the overage charge. They serve fish for breakfast...gross."
優點： "All ok, seriously,stewardesses look great and very charming with her uniforms, very friendly staff"
優點： "Good music Took off EARLY and landed EARLY"
缺點： "Sprayed the cabin with bug spray"
優點： "Good flight"
缺點： "They don’t even offer water or drinks"
缺點： "13 hour delay worst flight ever"
優點： "BOARDING very smooth n fast...more importantly punctuation very good"
缺點： "Value meal lousy (pocket pie)..both flight offer Same pocket pie,Rokki can't use at all..i notice cabin crew didn't check whether passengers apply seating belt at all."
優點： "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
缺點： "constant flight delays"
缺點： "They do not give even water I feel they should take some charge and at least provide tea coffee and light snacks like sandwich etc"
優點： "Had to book with Airasia since its fares were lower compared to the others."
缺點： "Delays delays delays"
優點： "Arriving safe"
缺點： "Other passengers sneaking more than their carry on limit .Check in staff not allowing this.This caused delay of 30 mins to sort,holding every one up.This happens all the time with Airasia ."
優點： "Everything went smoothly on this flight - couldn't ask for more! Checking in at Hong Kong airport was great and fast."
缺點： "Not enough directions signage when arrived in KLIA2."
優點： "Early departure and landing one hour ahead of scheduled time"
缺點： "The check-in baggage came out one hour later the landing."
優點： "Staff, flight, seats, etc. were all good. We will fly Air Asia more in the future."
缺點： "Nothing to complain about. Everything went as seamless as a flight can be."
優點： "Walking straight through security and into the plane.... (due to online check in and just bringing my carry on)"
缺點： "The 20 minute delay which they did not announce. I know it's delayed because I can see the pilots at the gate.."
優點： "No frills."
缺點： "The crew didnt do much to enforce seat belt regulations. Half the passengers were up after landing with their bags in the aisle."
優點： "Friendly staff."
缺點： "Ridiculous that you have to pay for water. No direction for boarding."
優點： "we got to the destination"
缺點： "rude and unfriendly crew. freezing climate. super cramped seating. and they charge for water. it was a human cattle call. horrible."
優點： "Same as for earlier flight"
缺點： "Same comment as above"
優點： "The crew"
缺點： "Seats are uncomfortable, no complimentary drinks or food."
優點： "it was a very nice and clean plane."
缺點： "They dont give anything complimentary - not even drinks or water!"
優點： "Nothing special and as expected of the low cost flight"
缺點： "None so far"
優點： "The food"
缺點： "Took 2 hours to check in. They charged me $130 to check one bag. Flight was 2 hours delayed."
優點： "Low price...friendly, courteous, helpful staff..."
缺點： "No free food or drink...not even water. Tightest seating I've ever experienced. No in flight entertainment. No alcohol available whatsoever. Chaotic boarding by passengers crawling all over one another reminds one of the clambering patrons at popular night markets. Considerable flutter and vibration in port side main flap. Excessive blow by of bleed air into cabin at start up (heavy jet fuel odor inside). Somewhat sketchy landing...but not too bad considering heavy crosswind combined with good old fashioned seat of the pants flying (no computer aided landing assists here). All in all a decent flight for around these parts I guess...I mean at least the thing wasn't brush painted with house paint...been there before."
優點： "On time ..... Everything was quite smooth and it arrived on time"
缺點： "I was shocked to find out that each checked bag was $45 which increased the cost of the flight significantly. They need to be more upfront about the costs. Also their checkin system is very inefficient - it took an additional 15 minutes to pay the bag fees, and it was of course another lineup! Also because we did not preorder any food we literally could not buy food or drinks on board. Crazy!"
優點： "Punctual departure and early arrival. Crew were friendly and carried out their duties in a competant and friendly manner."
缺點： "The cabin had an unpleasant smell"
優點： "There is no tv and there is internet but no place to charge your phone or tablet, so in a 4 hrs flight the Internet service is useless cause in 1 hour the battery will just go down. I ordered the food and the chicken was cold. For boarding, they should call by row and not having everyone lining up. The crew was nice and the girl at check in very helpful."
They didn’t let me in, because even though I showed them that I have paid for my flight. They closed the door then they found my ticket. So I bought another ticket and they won’t refund me from my first ticket.
缺點： "I haven't been able to take the flight because of corona virus restrictions and haven't been refounded"
缺點： "More orderly boarding process by zone, on-time departure and arrival"
缺點： "Every time I’ve used AirAsia it’s been delayed. Instead of being apologetic they’re always smug about how I can take a different airline. So I did!! Never fly with this airline again. Poor service poor flight planning and poor attitude. Shame on you AirAsia."
優點： "On time and efficient"
優點： "The crew was excellent and comfort was good."
缺點： "It wasn’t so much AsiaAir as it was the terminal. Terminal 4 in Manila is a mess as far as trying to check in. There isn’t enough room for the amount of flights boarding there."
缺點： "CUSTOMER SERVICE"
優點： "Value for money"
缺點： "Seats could be better"
優點： "Early boarding and arrival!"
缺點： "The landing was a bit rough."
缺點： "Delayed 30min The Manila Domestic terminal is really bas"
優點： "Clean plane Nice team Great job"
優點： "It was only an hour flight"
缺點： "Flight was late, and if you're over 6 feet, prepare to be cramped. No food or drinks."
缺點： "The flight was delayed for over an hour."
優點： "Nothing but cheap airfare"
缺點： "No entertainment had to buy coffe food and water"
優點： "Good looking flight attendants"
缺點： "7 hrs late, freezing cold, Couldn't understand Captain's English. Terrible website - just doesn't work."
優點： "Best plane landing I have had in a long time"
缺點： "Take off delay from HKG"
優點： "The music"
缺點： "No free food, very cold. Flight was delayed. Ordinary"
優點： "We arrived ahead of time"
缺點： "No entertaimenf of any kind. Uncomfotable seats"
缺點： "I booked through kayak which redirected to kiwi. On the boarding pass it gave the wrong terminal (domestuc terminal, when i was flying internationally) then to find out the terminal got updated online. In addition, the flught was delayed and gates were changed and i found out AFTER i already boarded the plane. Terrible."
缺點： "Very long time to wait"
缺點： "Seat is uncomfortable"
缺點： "Two hours late Poor communication about gate, timing with broken plane"
缺點： "1.一進飛機煙霧瀰漫還滴水 2.登機行李限重7kg業界最少 3.不能帶入境商店買的飲料上飛機有點太嚴格"
優點： "Pontualidade, atendimento e funcionalidade em uma empresa Low cost"
缺點： "Espaco entre poltronas pequeno e avião parecia velho"
優點： "No hassle checking in"
缺點： "The seat was a little unc"
缺點： "Act to us like we are stupid and inssit the weight each bag. The check in crew gave us bad vibe. Like they got somtging with us."
缺點： "lack facilities....etc"
優點： "Flight delayed."
缺點： "Some food that we bought taste good"
缺點： "Seats are very poor. Leg room very poor. I am average size and my knees were touching the front seat. They did not provide even a glass of water that you had to buy. You had to buy food and soft drinks and even then the quality of food was poor. A Terrible airline."
優點： "The baggage fee was extreme and after I paid it my name was called out in the airports intercom system just to have me come back to the counter and pay more. Very embarrassing. The flight was delayed by 3 hours. A company worried about their reputation might consider reimbursing some portion of the baggage fee when the flight is delayed by 3 hours."
缺點： "Plane was clean and comfortable,"
優點： "The ladies at the counter were helpful and got me on earlier flight because mine was delayed for 3rd time."
缺點： "Always delay. Worst airline ever! I will not book Airasia again."
缺點： "everything. Flight was delayed and staff were very unprofessional."
缺點： "Instead of getting to manila in 20:00 ive got there on 1:00 am!!!!!!!!"
優點： "Staff on the plane were nice."
缺點： "The flight was delayed. Boarding took a while and they only had one exit door open upon arrival."
缺點： "poorly trained staff late could not hear announcements no one in departure lounge to assist travellers will never choose them again - consistently poor"
優點： "I didn't like anything about this year like it was always two to three hours late of ways and the seats were being cramped"
缺點： "I hated this Airline it was the worst Airline ever flown in my life I will never ever fly them again"
優點： "the flight attendants"
缺點： "lack of communication at the gate. even the flight crew was in the dark.Rolling delays. started at two hours, then three then just over 4 hour delay!"
優點： "The price the price the price"
缺點： "You get what you pay for."
缺點： "Did not fly Due to 2 delays and after waiting in departure area for 5 hours ++ I decided not to fly. Had to go through Immigration to re enter Manila Very disappointed, no airline reps available to talk to. Had hotel pre paid in Macau, all up lost AUD$2400."
缺點： "Plane left 2 hours late. Charged for carry-on Charged for water and sodas Plane was dirty"
缺點： "The plane was late for 1.5 hours!! We almost missed our next flight from the same company ant the staff didn't want to help us at all to get to the next flight no matter how much we asked them. Unbelievable!!!"
缺點： "We flew 1hr and 45 mins delayed."
優點： "nothing. bad experience, no help from the ground empoyee .. i will not reccommend this airline to anybody.."
缺點： "THERE IS NO FREE CHECK BAGS, I HAD TO PAY FOR 2 CHECKED BAGS BECAUSE THEY SAID THEY ARE TOO BIG TO BE CARRY ON. NO FREE BEVERAGE OR SNACKS FOR THE FLIGHT AND EVEN WHEN I ASKED FOR HOT WATER FOR MY BABIES MILK, THEY SAID I WOULD HAVE TO PURCHASE SOMETHING FIRST BEFORE GIVING ME HOT WATER! WHEN I ASKED TO BORROW A PEN THEY ALSO WANTED ME TO PAY FOR THE PEN! MOST RIDICULOUS AIRLINE I HAVE EVER RODE IN. NEVER AGAIN."
優點： "Friendly staff and plane was comfortable and clean"
缺點： "Flight was delayed for 3 hours returning from Palawan"
優點： "Attentive and approachable"
缺點： "Just the departure too delayed"
優點： "Nothing, never got there."
缺點： "Flight cancelled, took 2 months to get a refund. Alternative flights were never arranged. Hopeless airline."