Food from Philippines to Japan was excellent but served a little late. Food from Japan to USA WAS LOUSY and they only served hot food one time for breakfast which means 2 hours away from arrival. Hot food meal should have been served 2 hours after boarding in an airport where everything ia closed after 9 pm. Some of the connecting passengers did not have a hot meal for at least 12 hours or maybe more.
缺點： "On long flights, the seats need to be more comfortable and there needs to be more entertainment options. Also was not sure why we could not book seats even though we booked tickets in October."
優點： "Crew was very nice, toilets clean."
缺點： "Flight delayed 2 times, didn’t receive text or Email from the second delayed"
優點： "Food is bland, boring. Entertainment contents are limited and old movies"
缺點： "As mentioned above, more new selections of movies. Better taste and quality of food, please."
優點： "Seat was broken would not lock in upright position. Seat entertainment screen was also malfunctioning in the on position."
優點： "ANA flights are always well run and good enough."
缺點： "Their iphone applications could be smoother and more functional."
優點： "ANA was awesome as usual."
缺點： "The flight with United Airlines was horrible. The seats were small... leg room not the best. The flight attendants were terrible. I called 3 times to get headphones and they never came to give me any. The food was dry and we were only fed twice. I’m vegan/vegetarian so there wasn’t any options."
缺點： "Siting at exit row gave more legroom thus more comfortable and more sleep. Disadvantage is that apurar must be stowed in bin overhead which is not within reach. It’s a bit of inconvenient and feeling insecure for important papers and $ inside."
優點： "Cleanliness, spacious legroom"
缺點： "Serve coffee more"
缺點： "They should’ve let us wait in the boarding room instead we all waited in the flight cabin, in our seats for 5.5 hours during the entire time of the flight delay. It was really terrible."
缺點： "The way they board the passengers"
優點： "Plenty of legroom in economy."
缺點： "Vegan food option unimaginative. Tomatoes used in every dish!"
優點： "Boarding is prompt and orderly. They apologixe for several minutes delay even it’s not the airline fault.The food is excellent , love the kabosu, there is snack available at the back in case you are still hungry. Entertainment is good choices, headphone is nice."
缺點： "None so far, been travelling with ANA 8-10 times a year for more than 5 years"
優點： "ANA is always efficient and polite."
缺點： "Just drinks no snacks on this flight"
優點： "Service was great"
缺點： "Sound on entertainment system did not work"
優點： "Pretty much everything"
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "The seat, service and food..all is great as always."
缺點： "Salad and fruit came Frozen"
優點： "Great service by the crew! Excellent food and flight was on time,"
缺點： "Film and movie offerings and music entertainment while on board should be improved with more selections."
優點： "It was fast and the crew got right to it as far as take off and getting home."
優點： "Attendants were friendly."
缺點： "Flight was late."
優點： "ANA is a great airline with a decicated group of professional. I love flying with them!"
缺點： "Can't think of one thing."
缺點： "Width of the seat for me was bit tight when in a flat bed position."
優點： "Comfortable seats and leg room, especially for Economy. Staff was very helping and friendly. Entertainment selection provided enough options to find something of interest. Flight crew was outstanding keeping the flight punctual."
缺點： "Limited food and drink options, and was disappointed when both things I tried to order from the first meal serving were out of stock."
優點： "Staff was very courtaeous .they were very polite and helpful.Hindu veg. food was nice."
缺點： "Flight from Delhi toTokyo in plane leg space was not enough.But in other flight Tokyo to Sanfrancisco it was comfortable."
優點： "The leg space and the comfortable chair"
缺點： "The crew they hardly speak English but its ok"
優點： "My flight was really comfortable, thanks"
缺點： "The thing I didn't like it was when I was in Tokyo I stayed overnight I didn't know what I expected for first timer like me I wish they give me some kind of a voucher food, nothing big but I really like in Tokyo though thanks"
優點： "Food was good, the crew were kind, nothing less than one expected and nothing more either"
缺點： "Not much of a choice when it came to films"
缺點： "Delay 4h+ while passangers stay inside aircraft. No firm information, information keep changing. Crazy!"
優點： "Friendly and helpful airline staff and flight attendants. Efficient boarding. Departed on time. Great in flight service."
優點： "They had good movies and music of my choice."
缺點： "One flight attendant out of all others showed arrogant behaviors and facial expression. I was sort of disappointed because I chose ANA because of a reputation of their service and modesty embedded in the Japanese culture but not this time. I should have written down her name."
優點： "Friendly and accommodating crew"
缺點： "I asked to move my seat to an aisle seat in order to not disrupt a neighbor when needing to use the washroom and was kindly given another seat by the flight attendant but then was later asked to move back to my center seat. Having me move around caused confusion and made a ackward situation for me."
優點： "The crew was very efficient and the food was also good"
缺點： "You should add some veg dishes"
優點： "Food, crew, and entertainment were great. They give you snacks and drinks right away."
缺點： "Elbow room is tight so pray you don't sit next to someone on the larger side. And the seats and tables look well used."
優點： "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
缺點： "We didn't hear the announcement that the gate for our flight had changed. I just happened to look at the flight info and noticed our flight was not listed. I went to the desk then I was informed of the change. Poor service."
優點： "Wish there was more movies in English"
優點： "This was my first time flying with ANA airlines and it was great. First the staff where we checked in we're amazingly helpful! They spoke great English and ensured me and my husband sat together during our 15 hr flight to Vietnam.! They had so many options on new movies and music that helped pass the time. The food was very tasty as well as there snacks and drinks! The entire staff were helpful and appeared to enjoy their jobs. I will always fly with ANA when returning to ASIA."
缺點： "The seats seem small and are ok in comfort."
優點： "Messed everything up!!!"
缺點： "Messed everything up!!!"
優點： "Nice new plane"
缺點： "Delayed boarding"
優點： "Great movies!!"
缺點： "Terrible seats- difficult to find s confirtsble position."
缺點： "Not enough English movies/tv shows"
優點： "Flight attendant Lee-san is amazing and kind. I was feeling really stressed and having a panic attack. She brought me tea and comforted me. I am so thankful for her kindness."
缺點： "Internet is way too expensive and barely works."
優點： "On time，no delay. Food is good. Crew is concerned about passengers when I request to change to an aisle seat，though my request is not fulfilled. I still appreciate the crew's effort."
優點： "crews have good attitude"
缺點： "flight from kuala lumpur to narita is not for mobility impaired person, one has to take a flight of stair down to tarmac then board a bus, then on to the airport itself."
優點： "Staff was Very friendly and professional."
缺點： "No sioda (Coke or 7-Up), only Apple Juice or water, No snack!"
之前由於疫情的關係，打算不在飛行中用餐，但是到了機場，發現其實情況沒有想像中嚴重，所以現場請check in 服務台的服務員幫忙訂奶蛋素餐，但是我也明白時間太趕，可能沒辦法。所以心想：有就感恩，沒有也能夠理解。 結果，飛機上某位空服員自願把自己的餐點給我吃，讓我既不好意思，但是也非常感動。 感謝他們的貼心和用心。
this is a great airline to fly on. I have not ever had a bad experiance with China Air.
缺點： "Check-in was poorly organized in Narita. Bag Drop off only took longer than regular check-in"
缺點： "I paid for a window seat through your website. When I arrived at the gate I saw that I had a middle seat. China airlines stated that they do not honor outside booking seat request. It was very uncomfortable for 16 hours."
缺點： "Provide cover for eyes so that we can sleep better"
優點： "Yes the crew was amazing and the seat"
缺點： "As long as nothing bad happens that is plenty good enough."
優點： "The seats reclined farther than any I’ve ever experienced (aside from Business or First Class). Attractive, friendly, and patient flight attendants. Very clean planes."
缺點： "A better movie and music selection."
優點： "Phone charging, laptop socket, nice legroom and smart recline system means legroom gets better when the guy in front reclines. Toilets clean. New aircraft, attentive crew. AIRBUS A350 IS THE BEST!!!"
缺點： "Food okay could have been better. Entertainment system excellent but television shows section could have been better."
優點： "Food was good flight was on time"
缺點： "It was good"
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
優點： "Nice clean plane. Pleasant crew."
缺點： "Couldn’t fault anything"
優點： "The meals are very good and tasty, good portions."
缺點： "The economy seat is OK but too distance between seats could use extra inch."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "Even though we were delayed out of BkK, they held the flight to SFO and got us on and our luggage too !"
缺點： "Food selection and quality poor"
優點： "Amazing seats, Blue Label in business from Taipei -> SFO. Very courteous staff."
優點： "I had a seat in Premium Economy and the seats were very comfortable. The chair had the option to extend into a foot rest and had wider arm space than standard economy seats do. Flight wasn't overly crowded, which made it very comfortable."
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
優點： "Crew was very professional and friendly and tried to to assist all passengers"
缺點： "My negative comment is always the boarding procedures when your section is called all sections rush to board as well as they need to be firm on carry on luggage"
優點： "The crew were friendly and prompt, food service was was excellent, tons of games and movies to watch, comfortable seating."
缺點： "Coffee cups were to small lol"
優點： "Ground crew check in girl was very nice and accommodating, the plane was new with power access and big entertainment screens good touch screen, food could be a little better but most airplane food is not that good. Overall a good flight."
缺點： "When the person in front of you recline their seat all the way back, you can't adjust the viewing angle of your entertainment screen. Boarding was chaotic as we were in a small gate area. That's the airport's fault though."
優點： "I fly to South East Asia quote often and have tried a a few airlines. China Airlines has been the most consistent in all aspects. On time, ease of flying, on board entertainment. I will continue to look to use this Airline in the future."
缺點： "The food could be better. Maybe offer an American choice?"
優點： "Attendants were good"
缺點： "Airplane food. But it doesn't matter what airline you fly on"
缺點： "The flight attendants were not friendly."
優點： "Great service. Terrific crew."
優點： "Food, chair, and crew."
缺點： "Rushing to CIA transfer desk for seat assignment. Boarding desorganixed led to my boarding the last pessanger on plane. The entertainment outlet on my seat was loose and almost lost inside the chair arm."
優點： "well organized boarding. Crew communicated with passengers. Seat was very good. On time, even little early."
缺點： "I DIDNT GET BORDING PASSES FOT THE ENTIRE ITINERARY. THE TWO REMAINING FLIGHTS WERE INVISIBLE SO NO BORDING PASSES AND NO SEATS. THIS LED TO VERY UNLEASANT EXPERIENCE FOR THE REST OF THE FLIGHT."
優點： "Excellent service"
缺點： "I could not get mineral water in a bottle"
缺點： "Really delayed, almost missed connecting flights. No way to contact them about this aside from a phone number that we couldn't call internationally."
優點： "Not a full flight. I have a empty seat between me and my daughter."
缺點： "Two hours late taking off. Sat at the gate on the plane waiting. We checked in two hours plus early and the agent made a flippant remark that that flight was always late and she was right!"
缺點： "There was a delay with this flight or the previous one and we weren't told much"