優點： "I am no longer comfortable with airline seats, bad nerve in back of leg."
缺點： "Poor communication about “Red-tagging” carry on luggage"
優點： "Crew was awesome...love AA crew! Always and this time superb!"
缺點： "Leg room gets worse and worse...boarding sucked since they took our bags and we felt like it was only us that were singled out!!!"
缺點： "No delays."
優點： "On time, main cabin extra was great, crew was nice, entertainment was great."
缺點： "No criticism"
缺點： "Paid for a seat with extra legroom, but passenger in next seat allowed small child to run back and forth in the legroom. Nothing was done when observed by crew"
優點： "Crew was nice, entertainment was good"
缺點： "Food was mediocre"
優點： "Once boarding, we didn’t wait long for take off."
缺點： "Being on time."
缺點： "My luggage was delayed. I received it the day after"
優點： "The agent at checkin was so kind, nice, professional and superb...I will always fly American Airlines....you have the best checkin agents, best gate agents (super funny yet professional) and also the flight crew was absolutely amazing!"
缺點： "baggage claim in Costa Rica is terrible service...but that is the airports fault since this happens with other airlines.....something has to0 change!!!!"
缺點： "Better entertainment"
優點： "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
缺點： "Better seat options and more comfortable seats"
優點： "The crew was very nice and friendly"
缺點： "There was a technical difficulty with the plane, which made a short delay in our flight."
缺點： "The man in the aisle seat was so obese he took room from the middle seat, which caused that person to lean into my seat. I spent three hours leaning to the right against the wall. If the airlines are going to make the seats smaller, they need to make arrangements for people who don’t fit in the seats. Entertainment didn’t work."
優點： "Crew was very helpful."
優點： "Free movie. Informative announcements - friendlier than usual. They told us we were going to take off an hour late due to bad weather in Philly, but it turned out to be only 1/2 hour, and we arrived only 15 minutes late than scheduled. Not so bad."
缺點： "The seat seemed a little lumpy or uneven. I usually don't purchase meals, but thought I would this time. However, meals weren't available."
優點： "0ntime quick boarding"
缺點： "cost to check baggage"
缺點： "Gate changed 4 times. Boarded 2 hours late and sat on.plane for maintenance. Not cool."
優點： "On time departure, this flight tends to get delayed, not this time. Good service and pleasant flight."
缺點： "I prefer personal entertainment systems."
缺點： "I’m still hungry and incredibly tired. Nobody buys their main cabin extra product, so there’s many empty seats. Ripe for the families that don’t want to pay extra to sit together. Those families bring kids, screaming kids to a section filled with higher fare paying customers. The FA in my section had such big hips, that she knocked my shoulder EVERYTIME she walked by. Not only that, everytime she did the courtesy reach over to grab empty cups from the middle seat, she hit me with her trash bag. Woulda been fine had I been awake, but I was trying to sleep in between the bouts of screaming from the devil possessed kids."
缺點： "Didn't like the two hour delay, especially when I was notified only a half hour before boarding! This seems to be a normal thing for American Airlines."
優點： "I didnt like anything about it"
缺點： "American knew it had a problem and never resolved it - delaying our flight by minutes every few minutes - we had 38 text messages indicating a change. In addition the crew "aged out" so we had to get a second crew - waited for that. the first plane had a mechanical, the second plane had a mechanical - more lengthy delays then finally the last plane was fine - but was again delayed by yet another hour for a total of 7 hours delay. Our compensation? Non existent."
缺點： "No signage for checking bags. Was total cluster. No one knew where to take bags or what line to be in. Employees kept telling us we were in the wrong line but didn’t seem to tell us what was the correctly line."
優點： "everything but the cabin temperature. it was very hot and uncomfortable."
缺點： "Too warm in the cabin."
優點： "The people I spoke to on the customer service line and then especially at the service desk in Miami were able to help me get a sooner flight so I didn’t have to be driving home until the wee morning. I am VERY grateful to them and American Airlines policies which empower its employees to assist its customers."
缺點： "I have to say, I’m a medium sized 6 foot guy, but I felt very uncomfortable in the seat with another 6 foot man to my right. I felt like I couldn’t use rest my shoulder, since he was using the armrest. i know this is a calculated decision made by very high ups, but the seats just need more comfort. I was even in an exit row, which has more legroom in comparison, but the actual seat was almost painful."
優點： "Can’t say anything good"
缺點： "When boarding crew was rude because carry on did not fit the overhead compartment. No options to choose from for entertainment. Flight was delayed almost an hour while sitting in plane. Food options almost nonexistent"
優點： "Quick and efficient boarding, on time, when I asked at the gate for a window seat, I was accommodated. The food was very tasty and the flight attendants pleasant. Overall happy with this flight!"
缺點： "It is impossible to sit comfortably due to the headrest that pushed my head forward regardless how I positioned it and removing it was impossible. There were no individual screens with in-flight entertainment and although I usually read or sleep, I can see how it would bother someone."
優點： "Having more room for our seats to get comfortable and that we had a dinner that was served. Was not expecting that"
優點： "Nice people"
優點： "Enough leg room. Free movies"
缺點： "Nothing really"
缺點： "Packed like sardines; the seats are getting narrower and the seat pockets are ridiculously small."
優點： "The crew was very friendly and accommodating. The food as usual just snack type food for purchase as expected. The entertainment system malfunctioned and we could not watch the movie they offered. However one flight attendant was very nice and gave my kids special cookies. Nice touch!"
優點： "Old plane. No entertaining in seats for a 10 hour flight. Awful."
缺點： "American Airlines lost one of my bags They also lost one of Dsrnell Wilson's bags as well"
優點： "On time"
優點： "Mostly everyrhing"
缺點： "Food was so so"
優點： "It was okay flight little late on departure but could be better"
缺點： "Seats are not roomy or comfortable"
優點： "Early arrival"
優點： "Plane's seats were new though the plane itself was older (probably a retrofit)."
缺點： "Boarding with AA, as usual a compete disorganized mess. No entertainment on seats, luckily had my iPad."
優點： "Plenty of food and drink on the flight. Having your own choice of movies and TVs to watch helped pass the time."
缺點： "We arrived 30 minutes early but then we waited 30 minutes for a gate."
優點： "the clerk at the boarding desk was kind"
優點： "My flight had a really tight connection at London Heathrow. Then my flight from Vienna arrived 10 minutes late which made it even worse. A very nice BA agent met me as I deplaned at London Heathrow and ran with me thru Terminal 3. Helped me clear security with a priority card and ran to my gate with 2 minutes to spare. The women was really nice and if it was not for her I am sure I would not have made my connection. I don't know if there is anyway to track her down and thank her but I would like to do so. The flight attendants were OK but not excessively helpful."
缺點： "Having to reclear security. I understand the necessity though. The touch screens for the inflight entertainment did not work well. Food was Mediocre at best."
優點： "I can't comment on food or entertainment and there is no N/A option. I did not purchase food or use the wifi for entertainment. The seat I upgraded to was comfortable and spacious even if it didn't recline (I sat in front of the OWWE)."
優點： "Crews are very friendly, thank you"
缺點： "They rebooked my flight to one with an overnight layover and informed me via email with no explanation. I rerebooked it myself to one which left the next morning and arrived sooner than their rebooking."
優點： "No water no food nothing good"
優點： "Clean, friendly staff, great baggage tracking. Smooth flight."
缺點： "Overcrowded, but that's the same no matter where. Usual rude frequent fliers, who also usually take up all the overhead space."