缺點： "the wifi is awful"
優點： "Flying portion was fine."
缺點： "Flight delayed for mechanical issues.... then upon landing trapped in cabin filled with exhaust then again trapped in a locked hallway."
優點： "Pilot did great job, superb smooth landing."
缺點： "The two male flight attendants could have been a bit more friendly."
優點： "comfortable plane."
缺點： "Kay&k was awful. Never use them again."
優點： "Honestly, nothing!!"
缺點： "Everything. This airline has disappointed me for the last time."
優點： "It was average."
缺點： "4 hour delay is unacceptable"
缺點： "Seats are too close"
優點： "Crew was nice and made sure we were all comfortable before taken off :)"
缺點： "I was thirsty on the way back but we were not offered anything to drink so I waited till we landed to buy a drink, other then that was very enjoyable. Plan on using America airlines again"
缺點： "Old aircraft ...what’s with the non-assignment of seats until the last minute unless you pay extra !"
優點： "Entertainment available excellent"
缺點： "Seating space seems to narrow"
優點： "liked the crew, but didn't know that we would have to check our bags, since the plane was small & had no overhead. Also, I wish I would have been told ahead of time, that I would have to check my bag again going home, even though the plane did have overhead space. Other than that, I love AA!"
缺點： "I didn't get very good instructions about picking up my carry on bag plane side. I was told to go to the baggage claim instead by a staff member when I came out of the plane, but this was wrong, so I ended up waiting a very long time for them to bring me my carry on bag to the baggage claim."
優點： "didn't get my flight you said booking was guaranteed refund 24 hours but when i call to change or refund you said the airline would not change or refund. you didn't live up to your end. if you refund i would consider tat but for now. i would never use kayak again and will post my experience"
缺點： "you could have change my return when i called 2 hours after or 18 hours after now i have to pay 500 to get home you should live up to your rules and refund my money"
缺點： "When I checked in on line, I was asked to choose my seat. However, there were no seats available that were free of added charge. I had to pay another $50.00 for a seat. I do believe, when I have a confirmed ticket, I should not have to pay an additional charge for a seat."
優點： "Service for wheelchair was excellent with staff at checking counters"
優點： "Convenient departure time originally"
缺點： "Late start due to needing more fuel because of weather at the destination. So after everyone had boarded, at the minute we were supposed to take off, they beg for 2 volunteers to get off the flight to compensate for the weight of the excess fuel. Eventually 2 people b3came annoyed enough to get off and take a $200 voucher (probably for another delayed flight.) so we were late taking off for that. At our destination there were clear sunn6 skies. Extra fuel was needed for that. So I was stuck in a seat the size of a child’s car seat for an extra 40 minutes? And when we could finally get off, my legs had fallen asleep ffrom being too squeezed in for that relatively short flight. When will the airlines focus on the passengers’ safety & comfort and not on excessive profits?"
優點： "We were early but couldn't get to the gate!"
缺點： "Same as above"
優點： "Greets you nicely, on time, caring staffs"
優點： "The flight attendant"
缺點： "Service was poor."
優點： "Nothing special."
優點： "Price, entertainment, direct flight"
缺點： "Plane left because pilot was late, little to no legroom for a 6"2 person. Boarding procedure is a joke. Instead of their group system the plane should be boarded from the back. By the time group 8 comes on board there is no room in the overhead bins."
優點： "Prompt on time service."
優點： "Seats which we selected where great"
缺點： "I would have like the opportunity of moving up to preferred seating. Would be willing to purchase it"
缺點： "They changed my flight schedule that made me have to arrange my travel plan"
缺點： "Someone stole an ipad and that forced us the be delayed for 2 hours"
優點： "Crew were friendly and helpful, and flight was relatively pleasant."
缺點： "Entertainment system was poor and lagging. Restroom facilities were atrocious."
優點： "My flight was delayed many hours so I wasn’t going to make my connecting flight in NY it to Toronto, There service agent was great and found me a seat on a later flight that was direct. Overall, happy with their service found me the best flight available."
缺點： "I never could figure out why the flight was delayed, there were a couple of other delayed AA flights too. I was supposed to get to Toronto at 2pm for a 5pm presentation, but I didn’t get in until 9. I also felt their website was deceptive or maybe needs updating,When I bought my ticket It stated that I would get 3 bags complimentary since it was Canada that wasn’t the case, I was charged for $60 for both."
優點： "British Airways got us on another flight to Dublin through Heathrow."
缺點： "Plane was late missed the connecting flight. Aer Lingus/American Airlines refused to help us find another flight to Dublin. I called Vagama customer service and the attended refused to help get an additional flight or confirm our returning flight would be held."
優點： "On time"
缺點： "Small seats"
缺點： "No personal TV’s and no food for purchase"
缺點： "The layover was too short we missed our connecting flight. How did Kayak even allow us to book such an itinerary. Staff with the airline was also rude! Never will I book with site ever again!Rude"
優點： "Arrived early"
缺點： "American airlines lost my bag... Customer service in LAX is non-existent."
優點： "Lucked out with extra legroom seat. Seat was broken though."
缺點： "The whole customs process is a seemingly endless mess."
缺點： "The cleaniless of the flight can get better"
優點： "Flight was fast and comfortable."
優點： "Flying AA. Excellent flight"
缺點： "No wifi. Pay only"
優點： "Besides the seating problems everything else went smoothly"
缺點： "I was not able to get seats assigned to us before arriving at the gate. We got put on the very last row by no choice of our own. The seats are not designed for the average adult, possibly the worst ergonomics of any seats I've ever encountered. Extremely uncomfortable flight."
缺點： "My daughter is in a wheelchair. She was a carry on (I e I carry her on board). The staff knew this but failed to notify the airport. Hence, we had to deplane without a jetway. I didn’t. The steep stairs made it unsafe. Had to wait a long time for a handcranked lift. No one really knew what they were doing and they wanted to put her in an adult wheelchair in spite of my identifying safety issues. My daughter was scared and upset. Epic failure on AA’s part. Communication breakdown on many levels. Shameful."
優點： "The crew could not have been better. I was really pleased with the movie selection. However, the food is really terrible. I got a dish that was chicken, mashed potatoes and green beans, which would have been acceptable had it not been covered in bbq sauce."
優點： "Great Wifi! After reading bad reviews it was actually ok. Flew business on the A319 (single aisle plane) and it reminded me of qantas 737. I think for a short haul day flight I may just put up with economy instead for the price. Food is ok. I think with AA you have to pick your aircraft, it makes a difference what plane you fly as to what you get in business class. FA's were great. Overall I'd fly them again. Food was ok."
缺點： "They asked everyone to put the window shades down but I fly window seat because I like looking out! It was a day flight too! LAX T4 lounge is being refurbished so you need to go to T5 and make sure it's not the regional lounge!"
缺點： "Too many delays"
優點： "the choice of movies was great. I two very well presented selections."
缺點： "Outside of one drink service we never saw or heard from the crew. Not one food item for purchase was ever offered. I am glad I ate in the terminal or it would have been bad for me."
缺點： "Attendant at the gate forced me to leave my troley hand bag to be checked with the excuse the fly was full and there was not sapce for people on groups 7 and 8 ( seats rear in te plane). I explained her I had personal documents and stuff inside my trolley but she told me I had to take another fly if I refused to checked. Our surprise was that the space above our seats ( row 30) was available and left empty the while fly! It was not fear and discriminated!"
缺點： "The service had much to be desired. The stewardess who was serving our section was curt and rude. Whenever I would ask for a napkin (that she had forgotten to give with my drink, I might add) or any other questions, she would come off as annoyed and as if I was testing her patience, which I did not appreciate as I had been having a horrible experience with American Airlines as it was. Also, why do you not serve milk with your coffee? The flight only served half and half, and I cannot have cream in my coffee at all. So unless you want to clean up my diarrhea in your toilets, I suggest you start giving options. It's not like milk is a scarce delicacy in the US. How is it that other airlines offer both milk and cream, but I get told by your staff, rudely, that half and half "is milk" and that it's all you have? Unbelievable. I hate to be a b*** but honestly this isn't the first time that I got treated like this on AA. I always seem to have a horrible experience with this airline."
優點： "not much"
缺點： "not much"
缺點： "Old plane and the movie app kept cutting out"
優點： "They crew tried their hardest"
缺點： "There was no one at the gate to deplane us in Toronto. There for I missed my westjet connection home by 5 minutes. I was looking at the plane by the jet way unable to get on. AA staff would not pay for a hotel for being so late to Toronto because the wether was not thier fault, which I agree. But the lack of staffing was and a hotel should have been provided to me due to this. I will never fly America Airlines again due to my incoming flight to Toronto and the out bound to Philadelphia (cancelled on the way to Philly for no apparent reason)."
優點： "It was all good.it was"