缺點： "The boarding announcement speaker was broken, so the flight attendants needed to yell out."
缺點： "There are too many announcements on the screen before you can start watching entertainment. It takes about 15 minutes."
優點： "The flight attendant say right in front of us, she was very personable, and you could tell that she cared for the safety of each passenger. She made sure everyone followed the flying protocol, but she was nice about her delivery in making sure everyone followed the rules."
缺點： "Flight was delayed. Not necessarily the airlines fault and in hindsight it was likely for the safety of the passenger but it was challenging making it on time to out event."
缺點： "Except for Ginette , the rest of the crew weren’t courteous or polite. Couldn’t wait for you to complete your meal to clear up."
缺點： "No entertainment no WiFi. Lots of angry people about that."
缺點： "Better seats, the main cabin extra seats were just like the other main cabin seats. One particular stewardess was very rude to all the passengers, while the steward Jeffery was very nice and friendly."
優點： "Crew were very friendly"
缺點： "AC power. Seat back TVs."
缺點： "All good with me"
缺點： "Lack of a crew delayed flight 4 + hours."
優點： "Absolutely atrocious!"
缺點： "Dallas Airport needs to get themselves together. Especially American Airlines through Dallas. I wouldn’t wish the AA Dallas experience on my worst enemy.... yet another fail for AA Dallas."
優點： "Seat 5A was great"
優點： "The connecting BA flight from Houston to LHR was an old 747 and my broken window blind didn’t go down. The worst part was I paid for a bulkhead seat and once we got on the plane it turned out the configuration was different and the seat was not bulkhead."
缺點： "Accurate configuration. A more modern plane."
優點： "This was a quick flight - 39 mins I also got an upgrade too"
缺點： "5hour flight should have a meal"
優點： "Pleasant flight crew!!"
缺點： "Seats what happened to towlets after food Also never asked if we would like water etc I felt invisible"
優點： "The crew were great, entertainment was good."
缺點： "After sitting on the plane for an hour they found a problem and so we had to deboard and wait for another plane. Obviously better than taking a less than optimum plane but added a lot of waiting time to an already long day. Not great that on a 6 hour flight we had to buy food."
優點： "Checking in with my Mum who needs assistance was excellent."
缺點： "Lack of Entertainment."
缺點： "there was a delay and no one was saying why? the flight was over an hour late"
優點： "First class for such a short haul."
缺點： "Lack of service."
優點： "Friendly crew, excellent food options, very clean cabin."
缺點： "I had to pay for water."
優點： "Price, entertainment, direct flight"
缺點： "Plane left because pilot was late, little to no legroom for a 6"2 person. Boarding procedure is a joke. Instead of their group system the plane should be boarded from the back. By the time group 8 comes on board there is no room in the overhead bins."
優點： "Plane was new and clean..good leg room."
缺點： "Being told to shut window blinds and spent most of the journey in darkness. No hot drinks. Long gaps between cold drinks. Staff not very friendly."
缺點： "Waiting for 30 minutes a Dublin to dock."
優點： "Arrived ahead of the scheduled time"
缺點： "Plane was less than half full yet the crew appeared pressured .... one crew member didn’t wait for me to complete my request and she brought me eat phones yet I wanted to ask for water to drink! Seats don’t recline much ...."
優點： "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
優點： "Food was okay"
缺點： "Seats were uncomfortable. The tv at key seat did not work at all initially. Crew tried to re- boot it but it still didn’t work properly Flight attendant in our area was brusque and rude. And none of the others said a word to us"
優點： "In flight entertainment was great"
缺點： "Flight was very oversold. I purchased an aisle seat and had to give it up to a family that needed to be together. Would be nice if the airlines didn't charge more to pick a seat so situations like this could be avoided."
優點： "Outbound, it was on time, plenty of legroom, plenty of good snacks, drinks and food. An enjoyable flight. Score 10.0"
缺點： "Return flight - The flight departed 4 hours late. The seating was so cramped my husband couldn't move his legs at all, never mind try to sleep. The staff members were not smart in appearance, some with long untidy hair, and did not interact with passengers except to hand out food. The food was reasonable. We disembarked feeling like wrecks. Score 2.0"
缺點： "Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Won’t fly America airlines again!"
優點： "The flight was great. Lots of movies to choose from. Food was pretty good too."
缺點： "They moved our flight around multiple times. We first had a layover in Chicago then through multiple emails and one phone call they just flew us straight to London with no layover. It all worked out it was just stressful not knowing exactly when we were flying out and if we were going to make our connecting flights. It did work out and we did make it."
優點： "Entertainment streaming was decent."
優點： "The entertainment choices were very good. It made traveling with children easier."
缺點： "The crew. It seems that the US crew has gotten used to treating customers like animals and giving treats to deplane or calling security is a norm now. They seem to forget that they are working in a service industry. On our flight which was international and long they had quarantined the entire back rows for themselves and one of the bathrooms was also for their use only. In addition they had two choices for the meal they served Chicken and Pasta and they mentioned to customers that they had run out of Chicken. One of the passengers in our group of seven could not eat pasta as she had dietary restrictions after surgery and they told her too bad and she should have ordered a special meal. When she spoke up she was threatened with security. This person is a respected physician in her community and understands the service industry well. The worse part is the crew then proceeded to eat chicken dinners right behind her seat and continued to talk rudely about her. They had not run out of chicken meals just kept them for themselves. It seems American Airlines spends lots of advertising dollars about choosing to fly with them but is forgetting to train their staff about being nice to passengers."
缺點： "The flight was delayed. The food was not great. There is not a lot of space in these planes, and it was a long flight. There is no power supply."
優點： "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
缺點： "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
優點： "Excellent service gate to gate."
缺點： "Food and drinks could be better"
優點： "The staff were very friendly and helpful"
缺點： "Bag checkin had already been done online but did it again in terminal, weigh in lady not helpful or friendly, quite abrupt. Onboard seating cramped and worse when front seats were reclined."
優點： "Smooth flight, got in early."
缺點： "Breakfast was average. Could do better"
優點： "Moved seats together, great plane and serviceN"
缺點： "Delay getting landing slot"
優點： "Dreamliner plane"
缺點： "Terrible service from get go which continued when landing in Melbourne with hopeless Qantas."
優點： "Flight was punctual and service was good."
缺點： "Gate change"
缺點： "It was very cold on the flight, even with the blankets we were given."
優點： "Not much."
缺點： "Staff at the check-in counter made fun of my surname. Bad start but not noteworthy unless combined with the rest of the experience. The flight was delayed causing me to miss another AA connection by minutes. Waited in line to be told I wouldn't get on a flight til the following day, they couldn't help with accommodation and I wouldn't receive my luggage until the following day. In short, AA left me stranded in a strange city at midnight with no accommodation and no luggage. It was 18 degrees and I was in t-shirt and shorts. What a memory."
優點： "The flight was what one would expect from a domestic airline. They did provide free movies/tv which was nice. It was one time to leave and on time to arrive."
優點： "Nothing - the flight from Chicago to Philadelphia was delayed by about 2 hours. Luckily, was able to get the flight switched to a Chicago - London direct flight."
缺點： "The connecting flight from Philadelphia to Manchester would've been missed. So, American Airlines booked the same flight for 24 hours later. Luckily, they offered a different flight. Due to the flight changes, the prepaid ground transportation from Manchester to Leeds wasn't used. Transportation from London to Leeds had to be purchased at a much greater additional expense."
缺點： "Our luggage was ruined and our stuff inside in bubble wrap was smashed to bits!"