There is not much good to say. Boarding process is time consuming, food should improve a lot and entertainment choices are limited and outdated.
Leg room space and gap in beteen seats
Everything good accept food not good
The travel experience was good. Looking forward traveling again with Singapore Airlines.
優點： "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"
優點： "Great inflight entertainment"
缺點： "Have WiFi that is working"
優點： "Wonderful trip, Super nice Crew , perfect meal , great entertainment system"
缺點： "Can not be topped up"
優點： "Seats are spacious even for economy class."
優點： "Crew was okay"
缺點： "Did not get the food I chose. Seats were not clean and clumsy"
缺點： "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."
優點： "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
缺點： "Had premium economy seat. Not the most comfortable on the tailbone for some reason."
缺點： "Satisfied service friendly staff overall satisfied."
優點： "Crew amazing. Seat super comfortable"
優點： "Handset to control screen didn’t work. Airline reimbursed me with $75 voucher for inflight duty-free shop."
缺點： "Very cramped. Worst leg of the journey"
缺點： "without any possibility to call back. or to call again while being late, when arrived with plenty of time before departure. nobody was on the gate. when tryed to do all myself whithin minutes tsa didnt bother to speedup process and it took forever. i missed my flight literally in seconds."
優點： "Service was excellent, always with a smile."
優點： "More space then previous flights. Attendants very pleasant and helpful."
缺點： "Ran out of the food choices by the time they reached me. Had to make do with what was left."
優點： "Hotel location is convenient, quite comfortable and clean."
缺點： "I love the foods in Hongkong, so many varieties . Price wise is affordable."
優點： "Basics are covered. TV screen is big but otherwise nothing special."
缺點： "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."
優點： "I reallyiked th service from the crew"
缺點： "I didn’t like the silk air mainly on my itinerary. It was an old flight with cloth on the back of the flights a bit torn. No entertainment in flight for silk air. That was a bad flight."
缺點： "Cabin little bit cold"
缺點： "Cabin temperature too cool"
優點： "The attentiveness of the flight attendants and the new plane."
缺點： "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
優點： "Great amount of legroom in the seats we were lucky enough to be granted. Entertainment was good!"
缺點： "Frantic service from crew. They seemed anxious and rushed at all times. Food was also very average."
優點： "The seat is good. Entertainment is good."
缺點： "Luggage was damaged. The partner airline was terrible. The crew was chaotic at serving food. A few has really bad attitude."
優點： "Service was spot on and food was good. Very comfortable flight overall."
優點： "Liked the service"
缺點： "Nothing special."
優點： "More movies and TV than you can watch, incredible cabin team, low cost, I mean, what's not to like. American, are you listening?!?"
缺點： "I have to drive from DFW to IAH, I wish Singapore would take over from American and British Air at DFW, honestly Singapore is cheaper, better service, nicer ground and in flight teams. It's worth the extra drive to travel with people that actually care"
優點： "I felt safe ( important to me) and had just the right amount of attention from staff Very comfortable"
優點： "The A380 is an amazing plane. The flight was smooth and the engine sounds were fairly low."
缺點： "Waiting on line to check in was more than a half hour although there were probably only 10 people ahead of me. Got a hard time on the weight of my carry-on being more than 7kg although I had to point out that my ticket allowed me two bags that were 23kg each - I had nothing to check. Eventually, when I pointed out that I could wear enough of the clothes from the carry on, they agreed to let me take it on. On board, the service was cold, bland and infrequent. The entertainment system lost sound perhaps 20 minutes into the flight."
優點： "I loved the professionalism of the crew, and how they treat the passengers with such care. I prefer Singapore airlines over any other. Seats are very comfortable. This craft had touch screen monitors that worked well. I was able to use my own ear buds by pulling the jack out part way."
缺點： "I really only have one gripe. I wish there were more movie choices for adults that did not have foul language and immoral scenes."
優點： "Boarding ok, timely departure. Food very good for plane food."
缺點： "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
優點： "Crew, cabin and food."
缺點： "Lack of entertainment console at each seat"
優點： "We started taxing 15 minutes before the departure time. This is great !"
缺點： "not much"
優點： "Loved the crew. Really helpful."
缺點： "1) while boarding you should keep families with kids (at least till 6yrs of age or with disabilities) prior to other people... 2) food was ok ok"
優點： "Just a generic flight. Had nice movies but nothing special."
缺點： "I felt very cramped and though it's nothing with the airline I had 2 crying babies right near me during the flight."
優點： "Hard to find lounge for bclass users"
優點： "Neat & clean flight.good cabin crew members.good service."
缺點： "Food served was not so good. Toilets are very small compared to other flights..speacially SFA - Singapore flight."
缺點： "Old plane. Old in flight entertainment."
優點： "The flight attendants are professional, attentive, efficient. One suggestion, they didn't know to offer a nauseous passenger ginger ale. I let them know to give her some and she was very grateful. Also too much food! It's so much better than any other airline but very abundant and I feel bad when I only eat a small portion of the items on each tray. Otherwise great crew, plane, boarding, etc."
優點： "Great service with a smile and can do attitude"
優點： "Clean ,on time"
缺點： "The movies were not updated"
優點： "Great food, friendly staff, on time... what else do you need?"
優點： "everything great, every time again"
優點： "It is really nice to have a direct flight option to Singapore"
優點： "It was a standard flight"
缺點： "did not have my meal preference even though it was on the menu and being offered to others. Screen did not work to watch shows/movies. It was an outdated plane"
優點： "Crew were great"
缺點： "More food option"
缺點： "There was absolutely no wifi even though it was advertised as a flight with wifi. Would not have minded if it was a short flight, however, flying from Asia to North America is always a long flight."
優點： "The price was right. We arrived on time."
缺點： "On a 17 hour flight, people need water, and getting that from the flight crew wasn't easy. They were rushed, unpleasant, and the food was worse than I've seen on a plane in years. The entertainment system too, was very old and lacking compared to newer systems."
缺點： "Flight delays is never appreciated."
優點： "Boarding on time and the flight arrived earlier than schedule."
優點： "Seats are comfy"
缺點： "Food is the worst out of many other airlines"
優點： "Quality of food was good"
優點： "Boarding followed priority order. Blankets were good, and extra pillow available upon request."
缺點： "Better food options. There was reduced options due to strike, but the food quality was not good."
缺點： "I can’t think of anything"
優點： "Crew is very friendly! And overall plane was clean."
缺點： "Better control of rude/upsetting passengers around."
優點： "Comfortable and excellent hospitality."
缺點： "Food needs to be improved. Other than that excellent travel experience."
缺點： "Very capable on-the-ground staff and service personnel on the airplane. Their desire to take good care of passengers is obvious."
缺點： "Baggage claim took forever. I waited 45 mins for mine to show up."
優點： "I have flown Eva Airlines twice now for a few trips to Asia. The service and experience was great. I would highly recommend."
優點： "On time"
缺點： "All was ok"
優點： "They have a good number of movie and music selections. I got plenty of rest throughout the flight and barely felt the travel time. The seats were comfortable."
缺點： "Eva’s Air is cheap with drinks, whether water or wine. About a Dixie cup of each for a meal."
缺點： "三明治乾硬，生菜還放在外頭，不好吃。 視聽系統每幾分鐘就自動變暗，有問題。"
優點： "They setup rows in the waiting area with a Zone number for each row. That way you can get a set in the row that is for your boarding zeom"
優點： "Excellent and responsive service from what must be the most attractive flight attendants on the planet. Seats even in basic economy are very comfortable with adequate legroom for my 250 lbs frame. Food is good with two choices and an option to customize online prior to the flight; and drinks are offered several times during the flight with numerous choices plus hot coffee and tea. Restrooms are cleaned several times during the flight and are stocked with amenities like toothbrush and paste, blindfold for sleeping, lotions etc."
缺點： "Why is the flight to Asia so long? Maybe the pilot could step on the gas?"
優點： "2 free meals, attendants were very nice and ready to serve, free wine and multiple coffee and tea and drink calls. Also the flight was cheaper than most, which credits all the previous feedback provided."
缺點： "Can't think of anything. Trip was pretty nice."
優點： "Movie on board is good"
缺點： "Food not so nice"
缺點： "Delay for 1 and half hour"
優點： "Veggie food delicious"
優點： "Everything is perfect"
優點： "We like the service the attention of the whole thing this second time we fly with them we no complaints of anything"
缺點： "We like every thing about Evaair"
優點： "Fantastic cabin crew as always with Eva air"
缺點： "Uncomfortable tight narrow seats"
缺點： "Air stewardess should smile more. More movies in the in flight entertainment"
缺點： "The flight has too much turbulences."
缺點： "剛上飛機時，先去廁所，但感覺好像沒打掃過的樣子，讓我嚇一跳，按沖水也失靈，不知何故？後來再去上就乾淨多了，並且可以沖水，但後來我都再換別的位置上廁所。Shan Tzu Cheng"
優點： "Me & my wife were on Premium Economy. This was a connecting flight to Manila from Vancouver Canada. The food served was not visually appealing and very lacking in taste. The food can be improved for this sector. The food was a very far cry from EVA Air flight also on Premium Economy. Before this flight we took we took BR9 from Vancouver Canada. The Ground Agent at the boarding gate wanted us to check-in our carry-on baggage which was well within the measurements specified in the EVA Air website (23x36x56cm). My wife and I had only one carry-on each. The reason given the flight was full. I did not understand this since I could see there were lots of passengers who had carry-on baggage larger than the 23x36x56cm and more than one piece carry-on. Not sure why this female Ground Agent picked on us when there were lots more violations within her sight. Also, she was rude when we refused. Once inside the aircraft with all passengers boarded, there were lots of empty bins for carry-on baggage. The more I was not happy about this Ground Agent picking on our carry-on baggage. The more I did not understand why!"
缺點： "This is my wife & I flying with EVA Air. My wife and I have travelled with many international and domestic airlines for 38 years now since we started travelling. I’d recommend EVA Air’s Premium Economy. The seats were wider and leg room was excellent. The amenities were great especially the entertainment part. TV Screen in front of the passenger (installed behind the seat in front) was very clear. it was the same as if watching movie on an iPad."
優點： "The seats,movies and food"
缺點： "the food was a shame"
優點： "Boarding is systematic. The zone parking and constant reminders that it is not boarding time yet alert and reminds passengers to follow directions for an efficient boarding. Love the hello kitty atmosphere on flight ORD to TPE."
缺點： "The green uniform. It reminds me of USA soldiers uniform. Stewardess does a nice job, but they should smile more, especially in a long flight."
缺點： "One crew member was so rude to me, Then my husband tried to lodge a complaint at the service desk and the manager was rude to him about it. Food is gross. Crew didn’t offer enough drinks or water for the length of flight. Economy seats are tiny and cramped."
缺點： "Cold personality of flight attendants"
優點： "I took EVA flight 55 from Chicago O'Hare to Taipei Taoyuan airport. Everything went smoothly, from the check-in where the check-in and baggage staff informed me that one of my check-in bags was a little over weight and gave me a chance to repack the bag so I did not need to pay. Security lines for the red-eye flight time were not long, and once I arrived at the gate, EVA's boarding crew moved passengers along quickly. Flight attendants were very professional and courteous. Landing and baggage claim went well. No complaints at all! I would recommend this flight to anyone wanting direct service from Chicago to Taipei."
優點： "TPE-SEA had a much better crew and plane that was much newer and had good entertainment sets"
缺點： "The crew for the SEA-TPE were an unhappy bunch. If you did not speak mandrian to them, they simply ignored you. They were rude and made me feel like I was a second class passenger TPE-KUL KUL-TPE had no entertainment. Just the screen to share in the front of the plane. I wish I knew in advance."
優點： "The service is good!!!"
優點： "Good entertainment options"
缺點： "The man next to me took up a lot of room with his arms."
優點： "Seat was comfortable. Crew was not too attentive and kept forgetting to serve me food"
缺點： "Crew should be attentive to ALL passengers."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Could not take flight and could not get refunded"
缺點： "Refund money"
缺點： "2:40 flight delay - terrible food and very limited choice on the entetainment system - a terrible airline"
缺點： "The flight was three hours late."
優點： "The flight crew were helpful and attentive. Directions were clear and the boarding was organized."
缺點： "The seats! The seat was uncomfortable that I had to use my U shaped neck pillow as a seat cushion. My flight was 15+ hours but within 3 hours my behind was killing me."
優點： "The crew was very friendly and did their jobs well"
缺點： "What could be more fun than being jammed into coach class? It would be the high point of anyone's day. But, it was just a 2 hour flight and I had a good book."
優點： "Amazing crew. Very attentive and great service. Wonderful flat bed seats"
缺點： "short hall business class not comfortable - flight delayed as usual"
優點： "Cathay pacific is the best airline"
優點： "Airport checkin crew sucked, in-flight crew were fantastic!!"
缺點： "They made me check my carry on for a flight that was MAYBE 50% full... ANd If the ground handlers were actually awake when we landed in Vancouver... took 43 minutes for the first 5 bags to come out.... and another 7 minutes before anymore... WTAF!??"
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Crew was good. Seating was great because I had 2 empty seats next to me and was able to sleep much more than ever on long flight to Asia."
缺點： "I had to pay to get seat selection in advance of 48 hours which I have never had to do for a flight. I should have got a warning from Kayak about this. As it is, that was not needed because plenty of empty seats and could have got window seat without paying for advance."
缺點： "The economy toilets were in a disgusting state half-way through the flight and a hostess told me not use Business Class toilets even though I was in Premoum Economy. The economy toilet was clearly a health hazard. Also, we were woken up for our 2nd meal 6 hours into the flight , with 8 hours to go"
優點： "Everything, thank you. See you next time. The best airplane"
優點： "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
缺點： "My earphones was broken, a little bed for me. Entertainment without sport news."
優點： "Food choices were great"
缺點： "flight was super bumpy but not the pilot's fault"
缺點： "A very old product in the CX fleet. The old exonomy seat is terrible. Service was not attentive. Entertainment system was not responsive. CX is definitely going downhill."
優點： "The overall service is great for the airfare price I paid. Can’t complaint! That being said, I would definitely use Cathay Pacific again in the future for this price range."
缺點： "The smaller plane (and thus smaller seat) in the 2nd leg of 3+ hour flight. Food is OK, but I can’t complain for the price I paid."
優點： "pilot’s operation of the plane is very good"
缺點： "there’s not enough snacks/food"
優點： "Somewhat disorganized bec. People lined up even if swat numbers have not been called."
缺點： "People trying to push their way in the line. Color coding of tockets associated with colored line coding may improve situation."
優點： "Boarding on time"
缺點： "Food was not fresh. Some crews could not understand English well"
缺點： "The stopover in Hong Kong was longer than I would have liked."
缺點： "i had a surfboard bag that weighed 11lbs and my daughter had a surfboard bag that weighed 21 lbs and we are being charged $200 each both ways for a total charge of $800 round trip. This is an outragous fee for surfboard and other airlines specificly Alaskian Air, Quanties, and Virgin Australia have been letting us travel with surfboard bags for free that weight 3 times that much. I will never take Cathay Pacific again as we paid more for these flights because we had heard they do not charge for surfboard and they have great service. I had a total of $1200 fspending money for food and transportation for my trip to Bali. That leaves me with $400. Never again will I travel with Cathay Pacific and I will be spreading the word through social Media! Not a Happy Customer!!!"
優點： "All went to schedule and flight attendants very good"
優點： "Food was great. Crew nice"
缺點： "All good"
優點： "The crew are great and the food is good .Excellent service"
優點： "1st - boarding at hongkong was a pain. You line up at security just to transfer/transit. Then another line up to get inside the boarding area where they again check your ticket and boarding pass. Then theres another line at the gate where they scan your boarding pass. Just when you think you're done, there's another line right before you enter the plane where they check all the hand carry of the passengers. Overkill! 2nd - the crew - not very friendly at all. I noticed they spent more time chitchatting with the caucasian in front of me than with the rest of the asians around me. No smiles for the passengers - not even when they lined up to say hi and goodbye. They were just going through the motions. When they answered the call lights of the ladies in front and beside me, they were curt and abrupt. It was a good thing i didnt need them for anything. Then i happened to go to the restroom and i saw them chatting among themselves in the back while the bathroom was a mess. 3rd - seats were ok, but were narrower 4th - food was hot but the dinner wasnt appetizing at all - some kind of meatball/mashed potato slush. I could only eat less than a quarter of the entree. The breakfast was ok- egg was ok, the bacon was soggy and the sausage was not salty which was a plus. 5th - a lot of movie choices! Helped pass the time quickly"
優點： "Most of the stuff was regular flights"
缺點： "Even after explicitly asking them for Hindu vegetarian food they gave me chicken with the wrong label. I realized it after eating a bite. They should not have done this mistake."
缺點： "Food seemed old and crew was too busy"
缺點： "Hard to just get out of seat to go to bathroom, it’s to cramped"
缺點： "Poor leg room, very tough for a tall guy"
優點： "that is great flight. I'm very with fight"
缺點： "tiket issuing time some has mistake than we want to change very big problem, that take a hour and hour."
缺點： "Got stomach ache after eating the food."
優點： "The service was very nice and the ice cream with meals was a nice touch"
缺點： "Plane was a bit dirty - there were big dirt streaks on the ceiling above me, and I saw more on the ceiling on the other side of the plane as well."
優點： "Helpful crew"
缺點： "Cramped seating. Very little leg room"
之前由於疫情的關係，打算不在飛行中用餐，但是到了機場，發現其實情況沒有想像中嚴重，所以現場請check in 服務台的服務員幫忙訂奶蛋素餐，但是我也明白時間太趕，可能沒辦法。所以心想：有就感恩，沒有也能夠理解。 結果，飛機上某位空服員自願把自己的餐點給我吃，讓我既不好意思，但是也非常感動。 感謝他們的貼心和用心。
優點： "organization ans timely process on the check in counter on forward"
缺點： "the gate announcements not very clear."
優點： "The ground steward in LAX attended to our needs. He was cheerful and made us feel welcome."
缺點： "The service on both flights, from LAX to Taipei and from Taipei to Manila. The flight attendants need to smile more often. They look so serious, especially when you ask them for something."
缺點： "They’re should prepare Muslem food because sometimes people bought tickets airplanes by online. By online can’t request Muslem food."
優點： "Good service food was okay for a short trip"
缺點： "No comments"
優點： "Vegan meal was okay. Check in swift and good. Too crowded. Seats too tight."
缺點： "Hard to ask for more spacious seating but I will."
優點： "Nice space on the seat!"
缺點： "Washroom could’ve been bigger"
優點： "Crew was the best ever, and I've been flying on China Air for 40 years.... they must have put in a good program to achieve this better-than-before result."
缺點： "Boarding from a shuttle bus gate at midnight is problematic... we had to stand on the bus in the dark, and couldn't figure out when the driver was going to turn or stop or go, so people (including many old people) were tripping over for the duration of the bus ride."
優點： "The seat supper comfort and landing very smooth"
優點： "Crew was very accomedating and friendly"
缺點： "Good news they have a MENU for the people"
缺點： "飞机check in always late,机上根本连一人一部电視机都沒有，更何況别希望要看任何电影，食物差。 Tinawaty"
缺點： "Couldn’t fault anything"
優點： "Like the seats, in flight entertainment and in flight staff are friendly."
缺點： "Did not like baggage fees for flying with Ice Hockey Goalie gear. Was dinged a monsterous $634 for baggage fees due to being over weight and over size on my goalie gear. Really it cant be made any smaller or lighter. THEN DINGED AGAIN for sticks as an over sized item again ! WTF ! Most other airlines label it as sporting goods and I pay the overweight fee, usually $150 CAD. Not this airline ! I could have booked another person for return flight and only added $300 to my bill ! Utter ridiculous how bad I got raped on this. Ok over weight yes. But over weith + oversize + oversize is a bit much !"
優點： "The flight was fine. Everything went smoothly."
缺點： "I was not allowed to recline my seat because the person behind me did not want me to recline."
優點： "Quite comfortable, met my expectations and I rested. On board team were friendly and helpful."
缺點： "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
缺點： "Airplane use to fly from Taipei to Ho Chi Minh old and dirty."
缺點： "Smell was so bad during flight"
優點： "Living in novotel while staying in Taipei"
缺點： "stuck in Taipei"
優點： "The boarding by zones is a great way to do it and they implemented it efficiently. The crew were outstanding - pleasant, smiley and courteous and made me feel welcomed. Meals were delicious."
缺點： "A bit cramped and not quite enough toilets in economy class. Always a long queue for the toilet."
優點： "Totally filled to capacity. Am 6 ft guy broad shoulders squeezed next to another guy bigger than me. Totally cramped in middle seat. Holiday season travel. I should know better. Most challenging flight in years."
缺點： "Totally cramped in."
優點： "I liked the crew members. They were welcoming and professional. Flight fare was very good in value for waiting a few extra hours in Taipei. I could do some shopping there while I was in transit. Nice airport. The screens of my row were not working so they restarted all screens a few times. While the screens of my row worked, other rows were not working. Surprisingly no one fixed or complaint as the screens of other rows kept off from the start to the end of the flight. I felt so sorry for others."
缺點： "Like what I said in "what I like", I think the connection of the screens/tablets had some issues. Luckily mine worked. I would be upset if my screen did not work during the entire 9 hours flight."
缺點： "沒有個人娛樂系統 近五小時航程很難捱"
優點： "Entertainment device is updated and good"
缺點： "Staff at SFO was a little bit loud and mean when they asked the customers to line up—like in zone 1/2 boarding process."
優點： "Warm service from check-in to destination. Counter staff arranged, without hesitation, upon my casual asking if could change to window seating and she did it with a smile (though I've web-checked in already). Service on flight was heart-warming too!"
優點： "Prompt and customer-oriented service. Thank you to counter staff for arranging the seat change. I thought I had confirmed the seating during web-checkin but was told that there was no history of confirming the seats in the system."
缺點： "A change of snack for to and fro journey would be good."
缺點： "the food to much asian"
優點： "差不多要下機才吃到晚餐, 份量十分少.一個76歲的老人家都説不夠."
缺點： "Everything was a joke to a West standard"
優點： "Good and friendly service, comfortable seat"
缺點： "Late, and upon arrival 5000+ people trying to get through immigration. Stupid."
缺點： "Lack of movie selection"
優點： "Over all a good flight experience. Would use them again"
優點： "Everything! Well organized boarding procedure (but it helps when the other passengers are well mannered, unlike flying in the USA) and started boarding EXACTLY the time they stated on the notice boards. Friendly crew and very helpful! Tasty meal albeit a bit lean on offerings on the tray."
缺點： "Having announcements in the lounge or a better choice of beverages on board would be great....also surprised there were zero reading materials available in business class"
優點： "Check in was efficient. I like that they have generous carry on policy. No checked bag fees. Boarding was quick and easy."
優點： "seat uncomfortable, food wasn't good"
缺點： "armrest seats should moveable for a child can lay down during 11hrs45' fly. Terrible experience! My seat number was 53A,B, and C wasn't moveable, boeing 777"
優點： "Reasonable price and not complicated"
缺點： "Cabin atmosphere, our seated very hot because air conditioning wasn't cold from Osaka until Hanoi even we have informed few staffs but nothing change."
優點： "The crew was great."
缺點： "But the aircraft is not well maintained inside. Sticky substance on armrest and tray; Seat-back pocket torn and everything inside filthy. Magazine pages stuck together due to spilled sugary beverages."
優點： "Food was the only good part"
缺點： "The crew was rude, no blankets, no entertainment. Overall was not good"
缺點： "Slow check-in not very comfortable seats and food was awful."
優點： "The crew was very nice."
缺點： "There were passengers clapping through the whole flight."
優點： "This plane is in much better shape than the last one."
缺點： "Flight delays seem to be a common thing with VN airlines"
優點： "Great service"
優點： "The crew were not visible and didn't offer any assistance"
缺點： "An offer of a snack as we paid a high price for the econom y flight"
優點： "Everything was great."
缺點： "Everything was up to part"
缺點： "Boarding was announced for gate 27, then 22 on th Board, then back to 27 so we ran around a bit."
優點： "Efficient and on time"
缺點： "Aircraft seats worn out"
優點： "Movies, crew"
優點： "boarding time is on time dinner have 2 choices"
缺點： "minor one - they donr want to give extra bread as not might enough for everyone entertainment could improve by having in-seat monitor"
優點： "Their boarding process was smooth. The cabin crew was attentive. The plane wasn’t full and there were three of us sitting together that were rather large. The crew allowed us to go to an empty seat without someone next to it."
缺點： "The flight had small video screens but no place to plug in a headset so consequently o sound."
優點： "Comfy seats and blankets! Left and arrived on time."
缺點： "Last minute wanted to check our luggage as the plane was boarding and almost caused us to miss our flight. Flight crew unhelpful and not friendly"
缺點： "Airline assumed that I’m Cambodian, didn’t give me the arrival and customs card while i was asleep. Have to chase people in the terminal where can I get such cards."
優點： "The flight attendants are friendly"
缺點： "The food is a bit “pedestrian”"
優點： "Flight attendants are friendly"
缺點： "Food is a bit pedestrian"
優點： "I think the foods from Hanoi to HK and HK to Hanoi are very decent. The flight was not that crowded and crew members were behaving very properly."
缺點： "A lack of flight entertainment options"
優點： "The schedule on time"
缺點： "The back of the plane was so loud you could not hear the movies with the earphones. Food was not good. Staff was exceptional to make us as comfortable as possible!"
優點： "the legroom, the seat, the footrest, the armrests - 2 each! Very comfortable, slept well."
缺點： "Crying babies, but the Bose QC35 noise cancelling headphones took care of that!"
缺點： "Being stuck in a middle seat and not being served enough water. Attendants not very friendly"
優點： "Flight attendants were attentive and served customers with care. The captain gave flight status every half hour"
優點： "Check in was easy. Able to check in baggage easily. Staff was kind"
缺點： "The boarding is disorganized and confused that passengers are pushing each other in a bit of chaotic! Need lot of improvements."
優點： "Support at Taipei airport for missed connection flight was great. Very nice people, got us hotel. I think they were from Chine Airline"
優點： "Took off on time."
缺點： "Not enough space in business class. Seats are terrible and ergonomically uncomfortable. Not enough choices in papers or entertainment."
優點： "Flight was on time and crew was professional and polite."
缺點： "Not sure whether it's MEL airport or VN airline. Priority luggage for business class passengers were the last to come off the belt - more than one hour after arrival, and after all the regular baggage was offloaded."
優點： "All traditional amenities like foods and water are provided"
優點： "Checking In - Easy and Fast Staff - Spoke some English and business like. Entertainment - Good selection of movies and games."
缺點： "Seats are made for smaller passengers... if you are a larger frame, you will have a tough flight."
優點： "The plane and food were good"
缺點： "Took a very long time to get checked bags"
優點： "For flying overseas the airplane was old and uncomfortable. I've flown overseas before and the seats have been a lot more comfy. The crew was fantastic and the food just crappy like any plane food."
缺點： "The seats and the food."
缺點： "There was no luggage requirment on my flight plan. I thought that it was 32 kg since it was international flight. At the counter I wad told I am over 20 kg allowed on that flight since this fligh was code shared with Vietnam Airlines but operated by Cambodia Angkor Airlines. After manager intervention my suitcase was accepted. I would appreciate clear communication about allowed suitcade weight on code shared flights."
優點： "I had an over all position experience flying with Vietnam Airlines."
缺點： "I didn't like the extremely late boarding process, as I was worried I'd miss my connection flight."
優點： "Great staff, clean plane and modern"
缺點： "It was very hot!!! No air circulation at all. Food was bland. No snacks given out"
缺點： "No entertainment"