缺點: "My flight was delayed from 2230 to 2345. Further delay happened at the airport."
我們的航班FM801上海-台北 因為颱風取消 改簽7/29 1605 20230729 東方航空辦理值機櫃台小姐是位實習生, 不熟悉此種航班變更的值機作業,一直在查我們的機票號 ,居然要了2次,當然我們也給了2次(直接給她看機票號),那時我們站在櫃台整整1個小時 。幾乎所有人都辦好值機,我們的也才辦好。 這時候櫃台小姐說沒有我們希望的靠窗位置(1小時前說好有的),給我們靠安全門位子。 但是當我們上飛機時才發現 還有很多靠窗空位,並非如櫃台小姐說的沒有靠窗位子。 對於東方航空如此的服務態度跟服務品質。 真是令人失望 。 我們苦等1個小時(我們有3個人就是浪費了3個小時),不但沒有得到一點點歉意的表示,當場三位員工還歡樂慶賀她終於學會了!!更是技術性的安排最爛的位置。 請您一定要反應到東方航空,請他們務必加強員工教育,提升服務質量。
去富國島的4段航班 調整了3段航班 最後一天提早了12小時 從中午01:30提前到凌晨01:25 訂好的飯店也不能取消 感覺很差
baggage scan and informing the customer of an issue was poorly communicated. In fact, I was stopped from boarding and taken to the baggage inspection room back out of security for a question and lack of general knowledge of what was in the bag and I had to get back into the security line after a one-minute check without being escorted or getting into an expedited line and was blamed for being late. And the worst part was that my luggage didn't make the same flight and I had to be at the airport extra 2.5 hours waiting for the next flight that had my luggage,