優點： "The flight was short but comfortable. The flight also included lunch service that was also good. Overall, good value for money."
優點： "Was given lounge access, quick easy boarding, very organized."
缺點： "Cabin temperature was too low, and that’s a typical problem when flying Vietnam airlines, they almost freeze you"
缺點： "Got me there, no worries."
優點： "Food, the entertainment selection"
缺點： "The crew"
優點： "plane was new and captain was professional"
缺點： "plane was badly late and the boarding process was poorly coordinated"
優點： "On time service and crew service"
缺點： "Improvement to entertainment and food selection"
缺點： "Lounge access for my wife traveling in economy I was in business. Had two passes both in my name got a rude and unprofessional greeting by Vietnam Air staff. This in its self will make my reason to fly Vietnam Airlines the last choice."
缺點： "No beer or wine served on this international flight."
優點： "We love how they service food and drink."
缺點： "There were a lot of things which you need to know like send flighting schedule, visa to get in Canada, and depart and arrive on time so we can flight next stop. Also, make sure all luggages of customer will delivery directly to last stop if the tickets includes this things."
優點： "The crew was fabulous. The flight was not over booked/ loaded and therefore much more comfortable."
優點： "Their boarding process was smooth. The cabin crew was attentive. The plane wasn’t full and there were three of us sitting together that were rather large. The crew allowed us to go to an empty seat without someone next to it."
缺點： "The flight had small video screens but no place to plug in a headset so consequently o sound."
優點： "The plane was new and the food was fresh."
優點： "The system cancelled my ticket & need to buy a new ticket"
缺點： "Non action from airline & IRRESPONSIBLE replies from customer service"
優點： "It went smoothly from start to finish"
優點： "I only fly Vietnam airlines within Vietnam."
優點： "Good service and good beverages on the flight. VN Airlines is always my preferred carrier to/from Vietnam."
優點： "The team in international flight are less stress. More smiling and more organized"
缺點： "No entertainment for 1.30h flight"
優點： "on time. no hassles."
優點： "Kind attention and assistance with checkin, given priority as an elderly passenger needing a wheelchair."
缺點： "There was no food offered for this 80 minute flight, and the only drink offered was a choice between cold water and s Coke-like soft drink. I get a wheelchair assist (elderly woman with some mobility issues). The service person who brought me to the gate never showed up again to help with the boarding. Instead (??), the airline had me boarding LAST (most airlines have had me board among the first), and then sitting at an aisle seat (most airlines have me at a window). They asked me to wait to deboard until all passengers were off - that is standard. But because I was sitting on the aisle I had to get up and wait standing while the two other passengers on the row got out, and then go back to be seated. Very awkward"
優點： "Reasonably well organised Nice veg meal Attentive pleasant staff"
缺點： "Drinks: they had limited juice range, prob only orange and for some strange eason didnt serve hot drinks"
優點： "The clean and modern aircraft."
缺點： "The food could be improved"
優點： "Loved the pod seating in business class. Very confirtable"
優點： "In-flight meals for the Asian routes were nice."
缺點： "Flights got a bit delayed, but they mostly arrived on time anyway. Really horrible control over nasty passengers."
優點： "I think the foods from Hanoi to HK and HK to Hanoi are very decent. The flight was not that crowded and crew members were behaving very properly."
缺點： "A lack of flight entertainment options"
優點： "they feed you....unlike some European airline, who would nearly charge you for a napkin"
缺點： "they couldn't add my delta mileage # at check-in......a minor thing really"
優點： "Tube entry into aircraft rather than bus"
優點： "The food, service in the air, ground service, everything was excellent"
優點： "There was a long line for the Hanoi-Ho Chi Minh flights but with multiple counters devoted to this route alone we were checking in not long after having been dropped off at the airport. We were offered seats on an earlier fight which we eagerly accepted. Knowing that this route is often cited as one of the busiest in the world it was no surprise to find ourselves on a wide-body jet, Airbus 330-200 even on this 2-hour flight. A small snack was served. The flight was uneventful."
優點： "Very good experience especially compared to USA airlines"
優點： "Quick flight, comfortable seats. Leg room is superior than most economy flights. Was surprised and pleased that the domestic flight had English announcements and they were clear."
缺點： "Announcement at gate to board bus was not delivered, had to look up and see passengers boarding bus to take to tarmac for boarding. Bus then stopped at plane for 10 minutes seemingly waiting for 1st class bus to arrive and board first as they came and were unloaded right away."
優點： "The captain was friendly and informative"
缺點： "The food was terrible and the staff was rude"
缺點： "Food... only could have the fruit"
缺點： "the seats are too small for an overnight trip. I would have preferred to be charged more and have more comfortable seating for such a flight. All else was satisfactory."
優點： "The flight on an A350 wide body was uneventful. I was in the "Premium Economy" section, which is sold as regular "Economy" for domestic flights. Excellent seating 2+4+2. The food was OK, not much to write home about, but they skipped coffee and tea because of turbulence (hardly perceptible)."
缺點： "Boarding process in HAN was very confusing: there was a change of gate announcement just when boarding was to start. Everybody went like crazy through the airport terminal looking for a Gate that does not exist. Followed by a counter-announcement. And then being bussed to the aircraft. People came on board up to the last minute... Arrival in SGN crazy for a different reason. All 300-some passengers were bussed again. Just that the ladders were not ready, and then whoever drove could not adjust them, and then the busses were not ready either. 25 minutes from landing to the luggage belts. Vietnamese airports need to work on their their procedures."
優點： "Vietnam Airlines has good leg room on both international and domestic flights. Blankets and pillows were preplaced on seats, as were headphones in the seat pockets. Lunch and one round of snacks were served. Beverages were offered a few times."
缺點： "Cabin was inconsistently cooled. The rear was cold while the front was hot. Some passengers complained about being hot, but flight attendant only pointed out the overhead gasper vents, which were obviously open but did little to help the sweating and general discomfort. No personal entertainment system, only drop down screens. Food was average."
缺點： "staff on ground and in flight was unfriendly"
缺點： "The boarding is disorganized and confused that passengers are pushing each other in a bit of chaotic! Need lot of improvements."
優點： "Support at Taipei airport for missed connection flight was great. Very nice people, got us hotel. I think they were from Chine Airline"
優點： "Overall my experience was good. Pros: seat are comfortable. The jet seemed more spacious than ANA airlines. Cons: workers know little English compared to ANA from checking in to the flight attendants. I think this was the most disappointing because the language barrier was frustrating when needing help going the right direction and having questions about checking in. The food was OK. The fruit tasted rotten and the food didn't seem as fresh either. The customer service was also mediocre. When I was on ANA airlines all the staff were very helpful and they seemed statisfied with their jobs. When I travel to ASIA again I will try and avoid Vietnam airlines."
缺點： "See above"
缺點： "Oh Food. Again food. I have been being served the same food for more than 10 years. bread and cold meat...!!!"
優點： "On its Airbus A 350 Vietnam Airlines recently introduced a new arrangement for the Premium Economy Section. This is the only aircraft used on the SGN-CDG line. Before they had a lay-out of 3-3-3 seats across, strictly identical with the Economy section. It is now 2-4-2, giving some more space to sit comfortably. All seats have now a fixed separation, with the possibility of placing a glass or other small objects on top of it; they look like a smaller version of the old Business Class seats. In the first row the design of the fold-up screens has been improved. Previously some invaded the personal space of the neighbour, as I had experienced last October (my knee still remembers it). Well done. Prem Economy is worth the difference in pricing."
缺點： "In Premium Economy Vietnam Airlines used to serve a lavish breakfast menu. Most of it was sent back as waste, because so many passengers (e.g. French) are accustomed to a minimalist continental breakfast. All this lavishness has disappeared now. While I understand the reason why, I wonder why they also eliminated the small portion of jam or jelly. Only butter is available to spread (spread?) on the tiny bun. It would be a nice touch to have also some jelly. Also during the night shift they used to offer some nice sandwiches to sleepless passengers. Now only pots of instant noodles are offered on demand. These pots are not well adapted for European passengers."
缺點： "$70USD fee for flights under 2 hours if you pay at the airport! Call their customer service and reserve a checked bag by phone a head of time!"
Everything seems good so far, only thing is delay...2nd time flying with vietjet and 2nd time got delay :(
The actual flight was ok, everything else terrible worst airline in South East Asia, delayed twice and eventually took off late again, waiting in room at gate before flight no staff there no information about second delay, jammed on bus with doors closed waiting to be taken to the plane, just a disgusting airline, do not ever rely on this Vietjet will always cancel or delay your flight, and it’s not cheap when you see luggage price and other add ons, if possible try to book a better airline Bamboo air etc
No in flight entertainment, no food, not even drinking water, uncleaned flights, smelly bathrooms, and above all no baggage allowance, they charged us 53700 yen for the baggages.
Very basic, all seats are non reclining
缺點： "We left 1. 5 hours late! The only food on the plane was prepackaged chemical foods and the only vegan option was a porridge they pour water over ($2)."
缺點： "Get more Customer Services training for the better and for the next level of international services provider...."
優點： "Crew was average, need to brush up on geography. One crew member announced that we have arrived to the city of Quang Nam, instead of province of Quang Nam."
缺點： "Take off on time, not 45 minutes late."
優點： "The food is good. Air crew is nice."
缺點： "Worth for money we paid"
優點： "Vietjet’s staff are always attractive, smiling, and friendly. I like the double embarking and disembarking process."
缺點： "I hate Vietjet’s restrictive luggage policies. I had to repack everything at the ticket counter to match the 7 kilo restriction and one carryon limit. On every other airline the way I pack is acceptable. Then I was given a window seat with no window. It was in the exit row. Terrible!"
缺點： "Boarding on time instead of delay twice"
缺點： "should be on time"
缺點： "I was charged for a medical device (CPAP) to carry it onboard the plane. Never had to pay before on any flight as FAA permits medical devices for free."
缺點： "Getting to and from the plane, they use a bus and only had one bus so we was packed in like cattle on a truck"
優點： "Fast and efficient and low cost budget"
優點： "Nothing really impressive."
缺點： "The online boarding procedures was unavailable for non- Vietnamese. No reminder to tell us which terminal and cause me delayed to the flight, the airport reception was inexperience send me to a wrong terminal. Luggage charging was bad. If you declare online gives you half price and it doesn’t work"
優點： "It was on time for a change"
缺點： "The seats are uncomfortable. We requested 2 aisle seats. Given the ok, and then found out we were seated window and middle. How did that get lost in translation?"
優點： "It was a direct flight to Phuket"
缺點： "Flight was delayed for 2 hours, then didn't board for another 45 minutes after that. We were given a mediocre coffee or soft drink in a lounge, no food. Basically the afternoon at Patong was wasted because we didn't arrive until after 5pm. Vietjet is renowned for this sloppiness and persistent delays."
優點： "Quick flight"
缺點： "It was a quick flight from dalat to hmc. So I didn't expect a lot. But they charged for water and there were no tv's."
缺點： "Baggage policy ridiculous. I was prepared bc I’d heard about the 7g rule but still had me running around almost missing the flight to pay the fee at a different location than the check in desk. The other location had staff on a break. Then no one else at the check in wanted to accept payment so that I could move on to boarding. Staff not friendly about the whole process."
缺點： "Crew members playing video games while waiting on the Tarmac.. very unprofessional.. driver of shuttle should be fired for not paying attention..."
優點： "Plane was clean and boarding was efficient. Good value. Flight was on time."
缺點： "Online booking experience was confusing as I was rerouted to Kiwi. Tried to pay for both bags at time of booking but was told due to a technical issue I had to pay at the airport. When checking in was forced to pay in cash. More of an inconvenience and caught us off guard. Plane was old and seats were very small and uncomfortable."
缺點： "Flight was delayed an hour and a half without any information as to why. Major grievance was baggage policy. My wife and I have been traveling Asia for the last 7+ month and taken 35 flights to 10 different countries. This is the ONLY time we were told we needed to check our bags (which are both soft-sided and weight ~7kg). Apparently our small backpacks also counted toward the carry-on limit, which would have been fine if not for the following two contradictions: this was our THIRD flight with VietJet Air (one from Siem Reap to Hanoi, Hanoi to Da Nang, Da Nang to Ho Chi Minh) and we didn't have to check baggage the first two. We also saw at least half a dozen people get on our flight with either bags larger than ours, or carrying three pieces of luggage. Either enforce all the rules for everyone, every time they fly the airline, or not at all."
優點： "Good pilot and crew, comfortable seats because we were given the ones right behind the exit row seats with some leg room."
缺點： "Our original flight time was delayed the first time, and then it got delayed AGAIN about 45 minutes after we got to the airport!"
優點： "Uneventful flight. Nothing worth writing home about. No food, no entertainment, no hassle either."
缺點： "VietJet Air has the habit of not announcing delays until after departure time. It was funny to see the billboards announcing: "On time", then "Boarding" when there was no aircraft in sight. On the Arrivals billboard, it showed the in-coming flight as "Landed", when it most obviously had not landed, and there was no information about when it might eventually arrive. With slow operations, we boarded 40 minutes mate and arrived a full hour late. The schedule had been 9:00 PM; days before flying it was pushed back to 10:00 PM. We actually were at the gate at 11:00 PM. VietJet Air is unfortunately the only airline operating a late flight from Pleiku to Ho Chi Minh. No competition means no pressure to be on time."
優點： "Flights were on time and worked well for us. Flight attendants were helpful"
缺點： "The charges for each checked bag were annoying. We are a family of three and traveling with a 26 Kg kid but paying full price for our seats. With one checked bag the additional 4 Kg in the bag resulting in an upcharge seems foolish. Other passengers weighing 4 times as much pay the same ticket price as our smaller lighter weigh child."
優點： "I waited 30 minutes in one line just to ask a question about luggage weight. A staff member told me to switch to another line next to me. I asked her three times if she was sure I should change lines. She insisted I move, only to wait in another line for 20 more minutes! There WAS NO ONE WORKING AT THE COUNTER! I found her again and she told me to switch. To another long line next to me and I had enough. I had to yell at her and make it clear that I was not going to wait another minute. I said I am going to the front and I’ll be next. I asked my ONE question about weight. It took 15 seconds and she should have handled it for me from the start."
缺點： "Staff that doesn’t listen and just points to a line when she demonstrated that she speaks some English. Don’t treat foreigners like idiots. They are generally very smart and have a valid question. Learn to LISTEN to your customers. A customer complaint is a gift. It’s up to you what you do with it."
優點： "Cheap flights but u get what u pay for"
缺點： "2 delays of 10hrs"
缺點： "Attendants gave the first three rows drinks, but didn't give the rest of the passengers anything."
缺點： "I don't like how the lineup was at check in. You go the counter to check in. Then go to another counter to limeuo again to pay for your bags. Then lineup again for checking in. Very frustrating and confusing. Flight was almost three hours delayed and they refused to change to earlier flight. Service was poor and staff spoke very limited English. Will try to avoid this airline in future. Not a great first time experience."
缺點： "This airline was impossible to get in touch with. THey we're not at all accommodating to my request to change the flight time and sleazily rip you off with what is written in the small print."
缺點： "Really annoying to have to pay excess luggage fee when starting a long journey, being allowed only 15k and the first thing that happens is that You have to leave Your check in country to go and pay for having 3kg extra. Badly earned money spent all time in line hating the airline for this stupidity - 20 kg's is a very normal allowance - get back to standard!"
優點： "Airlineseriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours seriously delayed… Triples an hour duration flight… Delayed 2 1/2 hours"
缺點： "Caroline is wonderful once the plane is able to get into the air"
缺點： "many delays, no associates anywhere in the terminal to address any issues even though they say repeatedly to see an agent if you have questions, horrible airline that does not deliver the service that is paid for"
優點： "Not much"
缺點： "Bus instead of ramp boarding. No food or drinks provided. The carts raced by us and did not stop to ask if we wanted a purchase. No leg room in seats."
優點： "Reservations were relatively easy to make on line and relatively easy to purchase on-line."
缺點： "Purchasing tickets this way can result in a lot of confusion upon arriving at the Airport. Without any documents that the Check-in Counter can use to process Check-in, the traveller will find out that a visit is required to a separate desk to obtain your reservation number scribbled on a scrap of paper to take back to the Check-in Counter (after waiting on line there again) so that the agent can find your record and proceed with check-in. This two step process is confusing and not immediately obvious to even the seasoned International traveller. Good thing I'm not easily flustered!"
缺點： "There is no entertainment in flight and baggage check in is an issue ."
優點： "Clean, efficient, new aircraft, very good value"
優點： "Schedule and price were reasonable."
缺點： "Extremely noisy announcements, much louder than necessary. Poor boarding information. Incorrect gate info and poor messaging."
優點： "Cheap fares"
缺點： "Late. Terrible boarding process, agents showed up 15 minutes prior to scheduled departure time, and then put a final boarding call on the message board everyone had a lineup in a long line and no rows called just first come first serve. Male flight attendants were rude."
優點： "Check in and boarding processes were actually ok this time! Decent timeliness and decent comfort level on flight."
缺點： "I understand that a budget flight will sell food and drink for money, but I feel it would be common courtesy if they at least provided water free of charge if a client asked."
缺點： "Booked a midday flight directly with VietJet only to find the flight no longer was flying that day. We had been up onto a completely different flight, 4.5 hours later, with no communication whatsoever. We had paid extra for certain seats, And we're told during checkin these were given away. Thankfully they gave us the seats 1 row in front of what we'd booked. They should really tell passengers about flights, as this could have caused a lot of issues if choosing connecting flights. We were lucky to be able to rearrange our pick up."
缺點： "2 things: 1) I've traveled dozens of airlines with the same carryon backpack. The ticket agent required me to weigh my bag and since it was greater than 7kg said I'd have to check it. 2) Flight crew was running late which is entirely understandable. BUT rather than let the 200+ passengers know what was happening the gate agents said nothing."
優點： "Please be aware they can change flight times earlier without communicating"
優點： "Doing its job to fly you on time with good schedule. For less than 1 hour flight that's all you need"
缺點： "#Delayed for about three-quarters of an hour. #Cramped seating. #Coffee unpleasant. #Male crew abrupt."
優點： "We were very pleased with VietJet Air. Check in went smoothly. Our bags arrived quickly after landing. Good start for the next leg of our journey."
優點： "Everything was good"
缺點： "Just 20 minutes late"
缺點： "Crew did not allow me to sit on emergency exit seat even if I am 1'97 tall, no health restrictions, and all the seats wow empty. They also charge a lot for anything over 7kg"