Flight was great and everyone was kind and courteous
The Gate (26C) at LaGuardia was outside. We had to walk in 30 Degree Farenheit weather outside and wait to be checked in. This was not a Delta policy, but the LaGuardia Airport is undergoing renovations. An Airport Shuttle to the plane would have been so much better!
Poor air circulation, no one truly enforcing mask usage, one bathroom not working and no WiFi in a cross-country trip. First class fare not worth it at all.
The plane was hot. my seatbelt was too small; of the 4 planes we were on on this trip, this was the only belt I had a problem with. The in-flight entertainment screen was not responsive so it was stuck on one movie the entire flight. This experience was very much unlike any other Delta experience.
The service was vrey poor. 3 flight attendeds late coming in 35mins late. Then we had to wait on the runway for a storm to pass us by which was about another 30 mins. Very Very Poor service.
優點： "Clear announcements, nicely stated mask rem8nders, center seats open"
缺點： "Employee was slow getting to the booth to check us in along with baggage;"
優點： "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
優點： "non stop flight"
缺點： "Crowded, small plane. No air after people had boarded while fuel was being replenished (dangerous?), sitting at gate for 20minutes. This, after a 2 hour delay. Then a rough landing in Minneapolis- plane brakes sharply and suddenly, shuddered to a taxi rate of speed. simple snacks, not very good."
優點： "Crews were friendly"
缺點： "The flight attendant did not want to be there."
優點： "The flight was delayed several times due to bad weather in Tampa. The gate agent was good at explaining the problem and said it was the FAA that had put a ground stop in place. It was nice to be informed about what was going on."
缺點： "The cabin was very noisy -- don't know if the AC fans were cranked up or what, but the constant roar made it difficult to converse with the crew about snack and drink choices."
優點： "Movies were good, once in flight it was a smooth ride"
缺點： "Communicate better during the delay"
優點： "Good crew, good service."
缺點： "No complaints!"
優點： "The movies were entertaining"
優點： "Not crews fault that DELTA changed my flight at last minute!"
缺點： "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"
優點： "Crew was great"
缺點： "I actually can not complain"
優點： "Inflight movies and charging stations at every seat at the delta Gates and at every seat on the plane."
缺點： "We had originally reserved a window seat and an aisle seat but when they changed our flight they put us by the window seat and the middle which we didn't like."
優點： "Arrived on time and smooth flight though it was completely full"
優點： "The closeness of the airport in proximity to my house as well as the ease of finding your gate and boarding."
缺點： "There were so many passengers and such a small plane. There was NO leg room and the lady in front of me wanted to recline her seat, when I’m already claustrophobic to begin with. It was hot and the air above our head was barely working. There was one flight attendant who was blatantly rude to an elderly lady about her bags under the seat before the flight took off. To make this all worse, I had to suffer through all of this discomfort for over an hour for a 25 minute flight."
缺點： "poor hospitality by cabin crews poor toilet smell, business class can smell the poor toilet if the door is opened"
優點： "I arrived safely."
缺點： "Space on board was horrible. Diffenately not enough room and I'm an average guys."
缺點： "In flight entertainment and crew friendliness"
優點： "Did not wait for luggage."
缺點： "Food was marginal. Equipment had low ceiling under carry on shelf. No entertainment."
優點： "The crew made a really uncomfortable situation (maintenance on an antenna for an hour after we had boarded the plane but before we left the gate) bearable. All flight attendants and the pilot and co-pilot were pleasant and sympathetic to the frustration."
缺點： "I think there needs to be an additional element to the seat selector that does not allow two very big guys to sit next to each other, thereby making all three seats very unpleasant- and I say this as one of the big guys."
優點： "Left on time all went well in Atlanta"
缺點： "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
優點： "The free TV was nice."
缺點： "A tiny bag of pretzels is a stingy snack. Aeromexico gave us a croissant with two pieces of cheese,applesauce and a square of chocolate."
缺點： "The attendants at the delta counter in the airport were very rude and told us we were nit elite member when in Lima and Mexico was at the contrary"
優點： "Good friendly staff. Delta Studios is neat."
缺點： "Small plane , last minute seat change, half hour delay"
缺點： "My suitcase was ruined."
優點： "Polite crew, clean plane, smooth reservation and seat selection process"
缺點： "The flight was quite smooth."
缺點： "They charged $300 for 3 bags"
優點： "Crew were good, flight on time, free drinks"
優點： "Service, arrangement, duration, convenience , organized flight."
缺點： "I like everything about it. Thank you."
優點： "On time flight"
缺點： "Cramped seating in coach. Think comfort not profit"
優點： "The flight was very quick."
缺點： "They didn't serve us water."
優點： "Able to watch an interview. Then part of a movie which makes the time fly."
缺點： "Late departure. Late arrival. So I got my car and landed in terrible traffic. Which I had hoped to avoid."
優點： "The flight left on time and landed earlier than anticipated"
缺點： "The seats were narrow and very upright"
缺點： "3 hours there before the departure."
缺點： "entertainment system had terrible touch response flight was delayed by 1.5hrs"
優點： "Staff hospitality"
缺點： "Deboarding delay, seems typical"
優點： "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
缺點： "Boarding class and queuing for boarding is always a clusterf***. People will crowd the gate and board with the wrong class and that creates anxiety and leads to edginess. If a system could be worked out and enforced that would help."
優點： "delayed. equipment failure."
優點： "Great stewardesses, good food"
優點： "Comfortable seats and great flight attendants."
缺點： "The boarding. Having to wait for people to place their carry ons."
優點： "Seats in Delta Comfort section were quite nice. Flight attendants were extremely nice, attentive and helpful. The sandwich I purchased was tasty and a pretty good value for airline/airport food."