I think they are doing a great job in maintaining customer experience. I am satisfied and look forward to fly with them again. But they need to train the crew to be more polite while they speak English.
Great, comfortable seats. Appreciated the turn-down service for the beds. However, when we checked in, 2 of the 4 of us were completely in a separate area. The seats were not grouped. In talking with others on the flight, several other passengers also were separated.
Staff was very nice. Seats were comfortable. We had to wait in line 30 min for boarding. Otherwise everything else was excellent.
Business class should have Veg meal options by default.
Very tight seats and spaces, almost impossible to watch the screen or eat a meal if the seat in front of you is pushed back. Attendants were not accommodating. Two meal options were offered, pasta & beef. Ordered pasta, I was told there is no more pasta. Ordered beef meal instead, received salmon meal. Later during flight I saw attendant sitting down in their station eating pasta meals. The list goes on....
The flight is canceled due to bad weather, no available flight next day, had to change destination the next day and pay extra money to go to Los Angeles
優點： "Nothing is better service, food , beverage, everything is not good"
缺點： "Change with food quality"
優點： "I did not like anything from this trip. I just learned my lesson not to travel with turkish airlines ever again."
缺點： "flight was canceled from previous flight so we had to overnight in istambul and the whole situation was handled very poorly nobody took the time to explain to me what to do and mind this I was traveling with three year old and I found myself crying at midnight at the airport not knowing what to do."
優點： "Plan was hold, crew was not helpful. I requested a wheel chair and never got it. Flight was delayed and no assistance was given to figure out missed connections."
缺點： "Fix the above. Will not fly Turkish airlines again!"
優點： "Liked that in this day's of cost cutting by most airlines, Turkish decided to win customers with Quality! Premium liquid soap, cologne and moisturizer in the lavatories, fresh seafood in ordered special meals, friendly service and good entertainment. Thank you! Didn't expect..."
優點： "I was travelling with two cats, one in cargo and one in the cabin. The crew were excellent in letting me know how the one in cargo was doing and everyone was very nice to my other cat as well. They both came through the flight happy and healthy!"
優點： "Didn't need blankets in plane, warm temperatures all the time. On time landing"
缺點： "little delay in departure"
缺點： "When my first flight was late, Turkish air took 5 hours to rebook me. Two people forgot that they were helping me and when I asked why it was taking so long, they had to start over. One woman didn't even look at me, she was just on her phone playing a game. Every step of the process they asked me how I could have missed the connection....it landed 20 min before the next one took off!!!"
優點： "On time, friendly, good food"
優點： "I liked the food."
缺點： "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."
優點： "Old fashion service very attentive crew and plane very clean and comfortable"
缺點： "Very odd in boarding as business class seemed we should have been 1st"
缺點： "Same problem as the first segment (see above)"
優點： "I loved everything, the ticket purchase, the check in, the free first bag, the cabin crew, the amazing food and eating with non plastic forks and spoons."
缺點： "The plane was a little too cold.i noticed that 90% of the people on the plane had covered themselves in blankets."
缺點： "Late into the flight there appeared to be a medical emergency taking place just a few rows ahead of me. No announcement was made; it was as though we were expected to ignore the situation. But with the lights in the cabin turned on, a small crowd gathered, and the passenger being vocal in his distress .. . a brief announcement would have been nice: Situation under control, no need to worry, flight will continue as scheduled. The passenger had a relapse a few hours later - again no acknowledgement from the crew to reassure those of us who could hear his cries of distress."
優點： "On time, courteous, professional. The seats in economy were comfortable and there was good amount of leg space."
缺點： "Unlike all other places we boarded from, this location did not allow families with infants to board sooner."
優點： "Low engine noise and vibrations. Temperatures were comfortable"
缺點： "Seat back stuck and wouldn't recline. 11 hours sitting upright not comfortable at all. Noisy children"
優點： "Food was fine"
缺點： "delay time and Istanbul airport"
缺點： "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!"
優點： "It's all great. Recommended"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "The staff!"
缺點： "The turbulence lol"
缺點： "I had an isle seat and the isles were so tiny that everytime someone walked by to use the restroom, they would wind up bumping or brushing against me..... So that woke me up about 20 times as well as the crew hitting me with the drink cart."
優點： "Great experience for my first international flight."
優點： "I was pleasantly surprised by quality of what i would call "domestic" flight..."
缺點： "I think Turkish airline need to bring a bit more organization in boarding (it felt like original Southwest boarding process -- first come/first served or get in queue and hurry up wait (depending on one's point of view)..."
優點： "Crew members were nice People were good at check in as well"
缺點： "It was ok but room to improve everywhere It's matter of process where it may help to choose international standards rather than follow ones preferences"
缺點： "Seats were horrible - I've never been so uncomfortable on an international flight. Also, seat was broken and I couldn't push it back for sleeping. Flight attendant tried to help be but seat was broken"
優點： "The food and service were great."
缺點： "Seats were a bit tight"
優點： "Plenty of legroom Friendly staff Excellent food Seat was comfortable with plenty of leg room"
缺點： "Even though Turkish has a clearly outlined boarding process on their boarding passes, boarding announcements were so unclear that boarding was just mass chaos"
優點： "The seats not very comfortable. The staf not friendly at all."
缺點： "Choices were between a meat dish and a pasta dish. I choose the pasta, which was an unintereesting, bland glop in a cheese sauce. Lttle favor, and less nutrition. More importantly, it was the same choice provided for both lunch and dinner. Bring"
優點： "Crew did their utmost"
缺點： "Customer service said that I was confirmed on my new flight, after the snowstorm in NY caused a cancellation, and that I had a Kosher meal. Neither were true. Had to spend over an hour at the airport to get a seat and almost missed the flight. Something is wrong with the customer service."
優點： "The service was great, no one had any attitude on the plane,but the airports were different"
缺點： "The airport service was horrible, they rerouted us made us wait in Charlotte for 2 extra hours and there were half kids on board, a baby was crying every hour and my earplugs didn't mask the noise enough, I swear I thought two mom's were going to fight."
優點： "Everyone was very welcoming and attentive to everything I needed during my flight."
缺點： "There were issues with the entertainment system. It had to be restarted by the crew a number of times and lots of people didn't have fully functioning entertainment for the flight."
優點： "Food was good , crew was nice, entertainment was good"
缺點： "They lost my bag, no apology until I had to write a complaint, no reimbursement of anykind for bag arriving 3 days latter, and I can go on...."
優點： "Food, kit with slippers etc, movie choices, food"
優點： "The crew on the flight were very nice"
缺點： "As our first flight got delayed, me and 28 other pallengers flying to israel told the airline agents that we would miss our connection flightfrom turkey to israel. The supervisor assured us that we have nothing to worry about, as the second plane would wait as we are many passengers.however when we landed in turkey the connection flight had already left without us. When trying to speak to turkish airline representatives about getting a new flight, they were super UNhelpful, we waited in very long lines and were required so go to a few different parts of the airport to get a new ticket, a process that was not friendly at all and very frustrating. After about 2 hours of waiting on lines, i got a flight that required me to wait 7 hours in the airport and measley voucher for a very small fast food meal. When i asked to be admitted to the lounge (as i waited 7 hours in the airport due to the airlines mistake), they did not agree to grant me access. When i asked to at least get the wifi code from the lounge so i can tell my familly that i am stuck on turkey, this was also rejected. While waiting in the airport, i spoke to many other people on other flights who had been stuck in the airport under very simillar circumstances, some even worse than mine. I also have many friends who have experiences simillar experiences with turkish airlines. If you are looking for a reliable flight, that will get you to your destination on time and will help you out when a problem occurs, Turkish airlines is deffinetelly NOT the flight for you. I personally will never fly with them again after the way i was treated."
優點： "Crew was great, movie selections were good."
缺點： "No warning or info when we hit a lot of turbulence."
優點： "Clean airplane, food was better than the typical "pasta or chicken""
缺點： "Entire group waited to board at makeshift gate. No place to sit and minimal climate control. No word from the airline about when we would board or what was causing the delay. Very poor communication from Turkish Airlines overall."
缺點： "Crowded -/ entertainment equipment bad"
優點： "Plane was clean. Crew was nice. Good breakfast."
缺點： "No entertainment."
優點： "Security at the Ataturk airport. Airtight and curious. No wonder terrorists could only strike outside."
缺點： "Departure time is always ten tative with Turkish. Even though they clearly were expecting a late departure, passengers weren't notified. When boarding time was pushed back 30 minutes, it was already 22 minutes overdue (and it started much later then eve n the pushed back time). Terrible standards/"
優點： "We had a connecting flight in Instanbul, Turkey, and a representative met us at our arrival gate from Rome and walked us through security and to our connecting flight to LAX. I thought that was great because we would've been completely lost if we had to do it on our own. Security check in was thorough. We had to go through security screening AGAIN (already did it in Rome and had to throw away our waters purchased in the airport), and two different lines for passport check. My husband had to go through a third security line because he had a carry-on. Boarding was well organized with passengers lining up by their boarding letter - no crowding - and people sitting at the back of the plane boarded first (after 1st class). The flight itself was great. The food was delicious. The orange juice tasted freshly squeezed. They gave us a water bottle, lots of current and blockbuster movies to choose from. They provided pillows, blankets, and earphones at no extra charge. Would definitely fly again."
缺點： "The seats were a little tight. They woke us when it was time to eat. Not sure why they didn't just let us sleep, and then give us our food when we woke up. Not really a big deal since I wanted to stay awake on the flight home, but I may have wanted to sleep."
Flights were on time. Crew was friendly and helpful. Seats were comfortable. The only thing I would change would be having one more option for the in flight snack.
The only thing that was lacking had to do with the size of the jet. There was limited room in the small jet but it was fine for the short duration.
優點： "Boarding was ok"
缺點： "No entertainment screen and no free wifi. They let you sign in to their entertainment on the phone, but first of all the screen is small and it drains the battery of the phone and not comfortable. It would be great to have screens in all airplanes. Also, they give a pretzel and a bottle water, no other snacks and soft drinks are available."
缺點： "Everything was good"
缺點： "Entreteinment. More room in the plain"
優點： "Crew was very helpful"
缺點： "No changes"
優點： "Excellent seats and early arrival"
缺點： "Lack of food choices or entertainment"
優點： "Getting home"
缺點： "Not being delayed. Not waiting an hour for our bags once we got off the plane."
優點： "Honestly. Nothing."
缺點： "Internet was down and no entertainment on a transcontinental flight. That’s absurd. Overhead luggage packing was not regulated so made intentionally difficult. Assignment of bags to be checked should be based on size not who is last. Grossly disappointed with service"
優點： "Very kind flight attendant. Flight on time."
缺點： "My entertainment screen did not work."
優點： "Fight was reasonably smooth. Flight was on time."
缺點： "Being able to afford 1st class"
缺點： "Service was excellent"
優點： "The plane has no individual entertainment option. The common screen has NBC on American which has a few shows to watch."
缺點： "The only option for individual entertainment is to have another mobile device. The common screen worked but the headphone jack did not so I could not hear any of the entertainment offered."
優點： "Personal screen with all recent movies at no charge, my flight was almost 8 hours and I received four times meals and snacks"
優點： "Despite getting no updates, our flight itinerary was changed from a 3.30pm flight to a 9.20pm flight. Unfortunately this was after landing from Milan at 1.30 with two small children so we had already had a very long day. We absolutely never would have booked this flight itinerary had we known of the change."
缺點： "I am beyond stunned that our flight itinerary was changed from 3.30pm to 9.20pm with no notification. This is absolutely unreasonable and inexcusable made even worse that we had already had a very long journey from Milan to JFK with two small children. Evidently the issue was that we booked via a 3rd party off the kayak site and not directly with British airways. When American airways changed the flight from 3.30 to 3.25, the 3rd party company failed to file for our updated itinerary so British air/American air bumped us to the next flight at 9.20pm. We have long been loyal to kayak feeling it provides the best breadth of options and good pricing. Now we may use kayak to see all the options but I can’t booking directly with kayak anymore after this complete disaster. We ended up renting a car and driving from jfk to Boston, getting home 23 hours after our journey had started, stressed, beyond exhausted and now have to return the rental car. Thanks kayak."
優點： "When we left the gate"
缺點： "Couldn't take it due to delay, delay, cancel at RDU"
缺點： "Mechanical problems deejays the flight and I missed my connection. Uncomfortable seats."
缺點： "Did not offer enough WATER."
優點： "Flight was delayed slightly, but pilot made up most of the time in the air. Everyone was polite and flight was totally uneventful."
缺點： "Seat headrest was weird. Made flight slightly uncomfortable."
優點： "The on-board attendants were personable and efficient."
缺點： "The lack of overhead storage was not noted at the gate so about half the passengers had to have their hand luggage tagged on the plane itself, involving wheeling to the back to be tagged. Then once everyone was seated, the attendant wheeled them by and passengers had to call out when they saw their bag go by so that they could be issued the corresponding luggage claim ticket. The seat width and pitch was sad compared to 'low cost' airlines like JetBlue."
優點： "the flight was AVIANCA , not American Airlines"
缺點： "Not BA's fault, but I didn't like the long flight. I liked the pillow and blanket provided."
優點： "seats comfy, seemed like a newer plane, crew was lovely."
缺點： "usual complaints about domestic flights - not having free headphones and not having free snacks."
優點： "Good food, kind staff, free booze"
缺點： "The seats were not as good as the ones on my BA flight to Heathrow and then Rome."
優點： "Great customer service, very friendly and helpful. Plane was very modern and high tech which made it great for our two year old toddler. The whole experience went considerably better than we expected since we did not know how our son was going to handle it. All in all we were very happy thanks to the wonderful AA staff that helped us at each stop."
缺點： "Limited drink and food choices. It was a short flight, so I think it's understandable."
優點： "I loved the crew on my trip"
缺點： "Nothing everything was grate"
缺點： "Poor choice and food"
優點： "Old plane had bigger seats"
缺點： "Flight attendants were ok, plane was super old and made weird noises"
缺點： "Not much offered on domestic flights."
優點： "This wasn't a British Airlines flight! We ended up being on a crappy, ancient American Airlines flight instead of the BA flight we had booked. It is very duplicitous to purchase a ticket for an airline with a great reputation and end up on a genuinely lousy flight on a totally different airline (especially one like American, that I would never book!)."
優點： "- Departure and arrival ahead of schedule - Great entertainment system and choices"
缺點： "- Rather uncomfortable seats and minimal leg room for a 5'11'' / 180 lbs passenger - Flight attendants were superficial (continuously overlooked / ignored me on the service cycles), I was seated on the window."
優點： "I liked that the internet connection was free because I am a T-Mobile customer."
缺點： "Boarding the plane was a bit clumsy. I felt like everyone was tripping over each other since the front of the plane was boarding first."
缺點： "Kiosks were not functioning and we were forced to stand in long lines for customer service for luggage tags Many passengers missed their flights No help for those using malfunctioning kiosks only one person to help hundreds of stuck customers and we barely made our flight"
缺點： "Aircraft old, crew with bad manners, uncomfortable seats with almost no reclining, little food with poor choices especially for breakfast, entertainment extremely poor."
優點： "The landing was excellent"
缺點： "Lack of organization in stowing carry ons inside overhead cabins"
缺點： "The seats were so old, I didn't have a screen to watch movies on and it was really really cold"
缺點： "Six hours of delay on the outward trip; five hours delay on the return trip. Don't count on American to get you to your destination when it says it will."
優點： "Good space, the seats reclines almost flat, very close to a dreamliner."
缺點： "The tablet entertainment is complicated."
優點： "The guy at the initial ticket counter was wonderful and took his time addressing my needs."
優點： "Seats were more comfortable than expected. Flight was smooth and uneventful"
缺點： "I did not like being asked to pay extra for a seat assignment. Luckily I was assigned a great seat even though I chose to wait until check-in!"
優點： "This time the aircraft was relatively clean and new. I sort of trust the pilots."
缺點： "The space in Economy is not humane! And I am a slim 15 pd woman! Food is the cheapest. No headphones offered. Pathetic pillow. Service is minimal. All AA does is get you from A to B. Really doesn't care about the experience AT ALL."
優點： "Got in an hour early. Booya."
優點： "All of the flight attendants were amazing and went above and beyond."
優點： "Crew felt bad"
缺點： "Entertainment was on a galaxy tablet that worked some of the time"
優點： "I thought the crew was friendly and the food was pretty good."
缺點： "The plane did not have personal TVs, which means they showed a handful of bad movies overhead and on a nine hour flight, it's hard not to be able to pick a movie or pick a TV show."