優點： "Seat cramped"
缺點： "It took only 20 minutes to fly there but 20 minutes waiting to get off the ground in 25 minutes to circle around Philadelphia before landing. Not good when they reduce the size of the seats to 17 inches most people shoulders are wider than that. No food service no snack no drink and just snarky empl"
缺點： "on time departure"
優點： "Was not long enough"
優點： "AA desk counter were v helpful"
缺點： "they are perfect in what they do"
優點： "It was 3 hours delayed"
缺點： "Fly in time"
缺點： "maintenance. We left late due to a maintenance issue. Once the flight attendant notification alarm went off for 15 minutes."
優點： "Crew tried very hard."
缺點： "Delays. Get on the bus. Get off the bus. Get back on the bus."
缺點： "Flight was delayed, but there was clear weather in both Boston and DC. Did not get home until after 1 AM, completely exhausted."
缺點： "This flight was delayed by almost 5 hours. While I understand there are some delays sometimes, this was the ONLY flight to Greensboro out of DCA, and the times kept changing throughout the day, even though the gate agents knew that the issue was that the crew was delayed. There should be backup crew available and when there are delays, the passengers should be kept informed. There should be other flight options available when this happens. I never received an apology from anyone I encountered throughout the process, and some personnel were rude even though I was polite."
優點： "Perfect from start to finish"
優點： "Liked sitting in the bigger leg room. Short flight was a bonus."
缺點： "Sat on tarmac a lot at both airports. They boarded all 9 groups so back to back, there was almost no line speration."
優點： "Plane and fact that pilot was able to make up lost time"
缺點： "Plane had plenty of room for carry on bags. No need for valet bag check."
優點： "The crew was helpful and fast in turning plane over."
缺點： "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"
優點： "Vegetarian meal was actually good!"
缺點： "They didn’t give me ice cream :("
優點： "Although the flight was short, everything worked as it should have."
缺點： "I miss snacks! Even a bag of pretzels would have been appreciated."
優點： "Big comfortable plane."
缺點： "No entertainment, no food at all."
優點： "Friendly staff"
缺點： "Rickity old plane. Needs updates badly. No drink service options. Cash only bar? Hello, this is the 21st century calling the 20th... You can have your plane and payment methods beck."
優點： "Nothing really, very upsetting start of a vacation."
缺點： "The layover in Boston was an hour or so, but the miscommunication between American Airlines and Iberia was such, that my luggage never left the US. I am very upset cause Iberia did not even provided any good ground help in Lisbon - Portugal, with the most rude personnel I ever had to deal with that was actually annoyed I was complaining they lost my luggage, they offer no assisatance."
優點： "Smooth and easy flight."
缺點： "Food was not good at all."
缺點： "It was not British airline but was contracted to American airline. It lacked class."
優點： "The person at the luggage area, she gave me the ticket, very nice and polite the only professional person."
缺點： "Didn't let me take my hand luggage, small that complies with the size and told me only at gate, I said I had things that could brake and showed no concern and they would send it to my final distinction instead giving it to me in the end of first flight...I've been traveling around the world and the disrespect for customers and poor service of most of US carrier is amazing... some African companies are much better. on the second flight, almost two hours delay, the plane from philly to Lisbon, old, just s few tv screens, exactly like the North Korean airways..., bad food, my tray stayed with me the whole fly, flight attendant not very professional with no concern for customers and job."
缺點： "Lost connection"
優點： "Overall the flight was good, on time"
缺點： "Nothing at this stage"
缺點： "Cannot believe how American a treated it's passengers. 3 hour delay to JFK. No apologies. Missed connection to Paris. Not any customer service agents to be found in JFK at 11:30 pm. No explanation on what next. No hotel.. Nada. I'll never travel with American again."
優點： "Boarding and debar king was quick."
缺點： "Attendant was surly, no coffee, no continental breakfast as indicated on the reservation. Very disappointed with in-flight service."
優點： "The Resolution team assisted me initially when I arrived to correct an issue from my online attempt. The agent printed bag checks for me to my final destination and told me how to get needed boarding pass for the final stage. How wonderful to have pleasant and professional personal attention."
優點： "Boarded quickly. Seats were comfortable. Friendly flight attendants. It was a quick flight, no entertainment used. Only had a cookie and water for food. Don't know about the other things."
優點： "The flight between WA D.C. And Phoenix went well. Very nice staff, orderly onboarding"
缺點： "Arrived in Phoenix and hurried to my next gate for the flight to Palm Springs only to discover a delay in the flight. No marguees were updated, no explanation just the plane had not arrived. Soon after we were told of a gate change, the marquee then said the flight would not arrive until 11 pm it is a one hour flight, so we actually arrived at 10 pm."
缺點： "Attempted to make my connection which was in another terminal. Could not get onboard as they shut the doors. My rerouted flight was in a different terminal. Overall a very disappointing travel experience."
優點： "Crew was ok, did their best considering the circumstances, but even they were getting aggravated and were short with the passengers near the end."
缺點： "The Washington airport is horrible. The gate we left from was not a gate but a series of doors that buses came to. This wouldn't be so bad if they were able to handle it in an orderly way, but the airport showed complete incompetence in organizing anything and there were people everywhere trying to find the right door which kept changing on them, and the times kept changing...it was a mess. Then, when we finally got on the plane and were about to take off, the air traffic control tower called and said that their flight path was incorrect and to not take off...but didn't give them a new flight path for nearly two hours as we sat on the runway. Nationalize the airports in DC, fire the whole lot and start fresh, I'd say."
優點： "The flight was short, only 1.35 hours."
缺點： "To start, the boarding process is a chaos. First class and executive platinums should board first, but of course the gate agent was completely clueless and rude, even to an ExPlat. Althiugh the flight is only 1.35 hours, I was surprised that flight attendants didn't even make an effort to offer a drink service. No turbulence or anything, just seems they were lazy."
優點： "The flight minus was very fast, 26 minutes"
優點： "The crew was great. The flight attendants were pleasant and helpful and the pilot gave timely and useful announcements. The coffee and free cookies were quite good as well (surprisingly, especially for the coffee)."
缺點： "As a frequent United flyer, I was a bit taken aback to see that AA charges for their movie streaming to your personal device."
優點： "Crew was nice"
缺點： "Horrible delay due to maintenance. Seat cushion completely gone. Forced to wait on shuttle bus too long"
優點： "Only about half full, new plane was very clean, excellent snack options in First, attentive crew"
缺點： "On a windy day, our landing was bumpy and the pilot pulled up at the last second. After a fatal landing accident in the news, it was nerve-wracking, but I appreciate the crew's decision!"
優點： "The flight was only ten minutes late."
缺點： "Gate 35x at National just doesn't work. A woman fell on the ice trying to get to the shuttle bus, on which we sat for a long time before leaving for the plane. After a chaotic boarding, the plane sat around as the flight became late, and the pilots gave no explanation for the delay or hint of when we might take off."
優點： "Pilot kept us in the know given congestion at LGA. And kept us safe because of expected turbulence."
缺點： "I feel like the airline should know LGA is backed up since they flight mostly the same schedule daily. Flight AA2174 should be pushed to a later time so passengers don't have to sit on the tarmac."
缺點： "Airline never assigned me a seat. They just told me what sea to sit in when I was boarding. I was concerned I would be bumped since when checking the airline said it could not assign a seat."
缺點： "Long delay at departing airport due to no flight crew"
優點： "It was a short hop over to New York, so that's the only positive thing I can say."
缺點： "The plane was tiny, seats uncomfortable. Had to be bused to the plane, only 1 bus provided and had to be packed like sardines. Overall, a terrible experience."
優點： "The landing in Phoenix finally here!!"
缺點： "The 5 plus hour flight but had to endure to get to Phoenix!!"
優點： "It got me home, and around the time I was originally supposed to arrive"
缺點： "It left late, without any explanation as to why. It's pretty pathetic that I was thankful that AA got me home at all, considering they almost left me stranded in the wrong city, and the only reason I wasn't was no thanks to AA and thanks to Kayak."
優點： "Uneventful, reasonably timely, not overcrowded, cheerful and friendly flight attendant"
缺點： "Long, needless wait in the cold, crowded, standing room only shuttle bus"
優點： "Surprised that my flight was so painless! Boarding process was extremely easy (then again, it always is from Kansas City). Staff for professional and kind, the flight was not completely full so it didn't take long to to board and the flight landed on time."
優點： "crew was nice."
缺點： "plane was small and had no room for carry on flight was late."