缺點： "They should always have WiFi!"
缺點： "The flight was very full, but overall; good service and on-time performance!!"
優點： "Great crew, amazing food."
缺點： "More flexible seat"
優點： "The seat was so hard for a really long flight"
優點： "Not so crowded. Proper lighting. Good landing and take off. Aircraft. Warm temperature"
優點： "The flight was great. Very comfortable chairs. Wonderful lunch. professional service Alex"
優點： "Everything but the seat cushion"
缺點： "Better cushion on the seat"
優點： "The seats are wide. Lots of legroom."
缺點： "The take-off and landing could have been better."
優點： "The aircraft was newer and more spacious than the long flight from LAX to Incheon."
優點： "- Excellent leg room for Economy - Adjustable height foot rests - Impeccable service from flight attendants - Decent selection of media entertainment"
缺點： "- Potatoes overcooked."
缺點： "not enough movie choices. Flight delayed 30 minutes, had to deplane on tarmac & ride shuttle bus to terminal, waited 30 minutes for luggage causing passengers from another flight arriving later to get taxis first so had to wait another 30 minutes for available taxis."
優點： "The service was nice, they had good food and enough meals unlike some airlines."
缺點： "I was uncomfortable and couldn’t sleep so I can’t give this flight full stars, but I can’t really blame anyone either. Wish there more more movies to take up some time."
缺點： "Late landing, and it was a mess boarding the plane. Also, I could hardly understand the flight attendants, they need to speak English better."
優點： "Same as above"
缺點： "Same as above"
缺點： "Flight was delayed by 10 hours less with less than 24 hours notice. Had to call Asiana to change flight to a 1 stop flight (original flight was nonstop). Flight to Seoul from New York was also delayed by 8 hours and I ended up having to spend ~$70 for hotel/taxi due to arriving in Seoul past midnight. Horrible experience both there and back and don't think I would ever take Asiana again."
優點： "My husband and I were flying out of Jeju Island on the morning of 6/27/18 flt#OZ8922 to Seoul for a connection to Tokyo. The morning had some heavy rain and some flights were delayed, including ours. I don’t know if it’s your normal procedure in these situations but your staff at the baggage check/boarding pass counter were extremely conscientious and effective. They anticipated our dilemma and had our baggage removed from the delayed flight and put us onto a Korean Air flight that got us to Seoul on time to make our international connection to Tokyo. It was a long and tiring day of travel but because of your profession personnel it, including those at Korean Air, we avoided what could have been a much tougher situations unfortunately I can’t recall the names of the staff involved. I want to say the was a lady last named Joon and one last named Kim. There were other staff too, a young man that brought our luggage back to the check-in counter, and a lady that ran us through the terminal to Korean air and escorted us through security to the boarding gate. all in all it was amazing and thank you to your company and fine staff."
缺點： "The wonderful staff that give such excellent service."
優點： "Everything went smooth. The temperature of the cabin was good. The crew were on it. Food and entertainment was great!"
優點： "On times"
優點： "I love the friendliness of Asiana Airlines crew. I know I will have what I need to travel comfortably."
優點： "The service crew was outstanding! A 380 ergonomics were good, the blanket and kit were great I really liked the layout, I could work efficiently on the flight back"
缺點： "Wine selection not to my taste. need thicker pillow"
優點： "Flight was not over crowded. Got to rest. Crew very helpful and friendly"
缺點： "Food disappointing"
優點： "Food and the services by flight attendants."
缺點： "tight seat."
缺點： "i understand that is a Korean airlines, but you are flying in international route, please prepare some English material，such as if you don't let people use our own pillow, the explanation material cannot be in Korean Only."
優點： "Delicious food"
優點： "The flight attendants were polite and very attentive!"
缺點： "There was not any WiFi though it was advertised."
缺點： "Movie selection needs to get better and maybe you should add one more snack because for a 12 hours flight it wasn't enough. I was hungry at the end."
優點： "Great meals and service."
缺點： "Very unorganized boarding process."
優點： "The food and service were very good. Each of the crewmembers I encountered was professional, courteous, and friendly. I also enjoyed the food, and for the first time in my life I think I said "no thank you, that's enough"!"
缺點： "first, although this was an international trip , in business class, the seats were more like something you would find in the premium economy section of other airlines. They were tired and outdated. Second, The entertainment package was abysmal. Basically, you were forced to watch a TV with bad reception, and no ability to choose what you wanted to see other than flipping through the channels and seeing what was already on. That meant never seeing the beginning of a movie. The picture quality was very poor. Although an international flight of seven hours duration, it felt more like a charter bus to Vegas buy a discount operator. I have the exact same experience flying from Korea to San Francisco on a prior trip. If I could learn how to determine which aircraft I would be flying in the future, I would never book an international trip on Asiana knowing that this particular aircraft would convey me."
缺點： "Delay to board then delay in plane to take off"
優點： "Great entertainment options"
缺點： "Lost my bag."
優點： "The flight crew was attentive, the special meal (you should always order a special meal!) was served ahead of the regular meal service and was delicious, and the flight was comfortable."
缺點： "There's nothing to not like. Great airline!"
優點： "Great food - really yummy - and a really easy, reasonably comfortable flight."
缺點： "The headphones only transmitted the sound through one ear."
優點： "Meals themselves were surprisingly good."
缺點： "Uncomfortable seats on A380. No non-pork options for snack, I stayed hungry."
優點： "Great food and service."
優點： "Crew was nice and competent"
缺點： "Cabin lights went on three quarters into the flight and wouldn't go out and there wasn't enough water"
優點： "Flight was great, food was what you'd expect but above average if you have no expectations. Crew was nice and entertainment had a wide selection of recent movies. Comfort was ok and complimentary blankets could be requested."
缺點： "Only issue I had was the person siting next to me putting their elbows and feet into my portion of the seat. Asked her to move and she complained. This is an expected attitude if you fly anywhere with mainland Chinese passengers . If escalated it would result in her screaming and complaining. But it is an Asian airline and I can't control the passenger who choose to fly so I can't complain too much. Still would recommend to friends."
優點： "I like the flight crew Filipina very helpful and one Korean Lady help me pulled my luggage over headed."
缺點： "Delayed Flight but it's ok. My connection flight at night time anyway."
缺點： "1. The stewards were not friendly, especially she kept on forgetting to give me food since I was unfortunately sitting by the window next to 2 big men in the middle and aisle seats. 2. In LA while getting my luggages from the caroussel, I asked the porters 3 times to help me lift, but they ignored me and just attended to the ones with wheelchairs. Even if I'm not in a wheelchair, I am a seniour, and there are aches already in my body here and there. So that day, my back was aching til the following day. Lesson learned, other airlines are much much better than Asiana when it comes to treatment given to seniours. My first time to try, maybe the last."
優點： "Crew was friendly overall flight good nothing could be improved with current security in place. Price was good for a nonstop flight no issues with baggage food was good for airline fare"
缺點： "It was a long flight, seats in economy class are rather uncomfortable but was worth the reasonable price paid"
優點： "Overall great treatment and comfort."
缺點： "Might just be me but the staff were a little off coming in their responses and cut me off quickly when trying to answer their questions, but I understandtheyhave a lot of people to deal with."
優點： "Helpful and kind crew."
缺點： "Uncomfortable economy seats and lackluster entertainment."
優點： "Very good"
優點： "The food was good the staff pleasant and professional, for an airplane seemed to be clean. Everyone has their own personal entertainment screens. Food was pretty decent, better than I have ever had on a domestic US flight. Staff always seemed to appear happy and satisfied with their job/work; service with a smile."
缺點： "Stingy with carry on items."
優點： "I got delay which make me dont have enough time to check in at LA"
優點： "Crew very polite and nice."
缺點： "Plane was too hot, very uncomfortable. Entertainment was very limited."