優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Updated plane. Seats were nice. Flight landed ahead of schedule"
缺點： "The new controls built into the armrests are HORRIBLE! You accidentally hit a button constantly because ITS AN ARM REST! Get the engineers building something to cover it up. We landed early and I was so excited to get a jump home. I then waited for 35 mins for my bags to appear on the conveyor AFTER walking all the way to the baggage claim from the gate. I arrived home later than I expected.....This is not the first time that the United baggage was so slow. This needs to be an improvement area."
優點： "Very pleasant crew and accommodating"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
缺點： "Flight leaving on time and not over fueling the plane and missing my connection in Houston!"
優點： "Great entertainment and arrived early"
缺點： "Stuck me with a middle seat even though I fly frequently On United. In fact they gave me a special recognition on an earlier flight which was ridiculous as well because it was just a piece of paper that I had to go up to the podium to collect"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Quick and easy"
缺點： "Plan on wearing your running shoes. United is bad at giving you a lay over that is almost impossible to make. 45 minutes or less for a layover is going to give u a pretty good chance to miss your flights. We went to LAX and had to run from terminal 8 to 7. If it were long we would have missed it.."
缺點： "The sit was so croweded"
優點： "Every expectation met or exceeded."
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Both our flight where on time and smooth as can be. Stuff was super friendly."
缺點： "Nothen bad to say..."
優點： "The flight was on time and all employees I spoke to were kind."
缺點： "Buying the cheapest flight only to find I can't check in online, can't carry on a bag and cannot select or change my seat is hugely disappointing. I know this is largely standard across airlines now, but it is despicable how uncomfortable and painful the process of flying has become when one isn't able to shell out a billion dollars for first class. You all need to get your priorities straight and think about your customers again."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Spacious seating with no one next to me"
缺點： "No entertainment"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "The plane was ridiculously warm to an uncomfortable point. My boyfriend and I were sweating."
優點： "Caught all my flights on time everything went smooth."
缺點： "Connection flight times were a little close which caused me to rush from different sections of New ark airport. I almost missed my flight home to Providence so if connecting flights could be scheduled with a little more wiggle room that would be great."
優點： "Entertainment in flight"
缺點： "Seat room"
優點： "I liked the leather seats and movie selection. Plus movies are free. I also like the power outlets in front on the screen instead of under seats like other planes."
缺點： "Minimal food options for lunch meal for this particular flight."
優點： "One crew member had a sense of humor."
缺點： "My seat was broken and wouldn't stay in upright position. This really pissed off the passenger behind me. Crew kept telling me to put my seat upright, I kept having to tell them the seat was broken. Old airplane with no in-seat entertainment. they advertise on the seat that you can watch all their entertainment content for free, but then you have to pay for wifi to watch so it's not free then, is it? Every movie or show requires "additional software" so you have to purchase internet to do the download. This is an 11 hour flight, I would have appreciated being able to watch a movie or something without forking out $30. Flight was delayed, so we were low on time to make our connection. I asked a flight attendant twice if we could get help deplaning early or at least get moved up some rows since we were in the very back of a 747 (there were plenty of vacant seats). They said no, and told us that customs would only take a minute and that the other united flight knew we'd be coming and would wait. I don't usually fly united; other airlines typically will actively take steps to help (like moving connecting passengers to the front shortly before landing) if they are the cause of the delay. Customs had only one agent working and we were pretty much last in line so that process took over an hour. Just moving us 10 rows forward before landing would have made all the difference because our connecting flight closed its doors and taxied for takeoff less than 5 minutes before we arrived. They had some united employees guiding and directing a couple of passengers that were going to be late for a connection to LAX, but no help for those of us connecting to portland. Customer service didn't even offer a verbal apology. Last time I flew with united, I also had a terrible experience for different reasons. I did not intend to fly united for this flight, but I purchased tickets through and for Lufthansa, and this flight was regrettably operated by united. Another thing I don't like - the food was horrendous. It was a breakfast sandwich that was advertised as "hot and fresh" on the packaging but was served straight from the refrigerator. I was in the middle seats with one person to my left and two people to my right. Everyone took only one bite and threw away the rest. Just don't bother serving the food if it's going to be that bad, it's very wasteful. I always appreciate a hot towelette after a long overnight flight. United offered no such thing which was a first for me. Regarding boarding: they called us all up to line up in boarding groups and then we had to stand in line for 65 minutes. I have a bad back and had to sit on the carpet to avoid being last in line and not having space for my carry on bag. Would have been nicer if they would have just let us sit in the chairs at the gate in comfort until they were ready to board."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Nothing comes to mind other than dimmed cabin lights"
缺點： "My complaints will have no influence on United"
優點： "Movies on personal device"
優點： "They need larger overhead bins . It was hard to fit my carryon bag. I would prefer almonds as snacks. There was only paid entertainment available."
缺點： "Food, space, entertainment options."
優點： "Clean. Punctual."
缺點： "One of the male flight attendants was rude. Never seen such an impolite flight attendant before. Tapped my shoulder from behind to ask what drink i wanted which freaked me out, refused to lend a pen to passengers sitting next to me saying they could borrow one from ME and loaded extra snack for strangers sitting next to me on my table without telling me what you to do with them - am i a sandwich distrubutor who is supposed to stay awake till other passengers wake up to eat snack? I almost thought he was a racist that refused to talk to people who seem to speak no English. If that's the case, he'd better learn other languages so he can actually COMMUNICATE with passengers."
優點： "Plane comfortable smooth flt"
缺點： "Plane got super delayed last minute without notice until arriving there at the gate."
缺點： "Seats very uncomfortable for bigger guys and no source of entertainment"
缺點： "Fll united club"
缺點： "Delayed then changed gates with five minutes until boarding with the new gate a half a mile away. Then once onboard we were delayed again."
優點： "The man at the gate who helped us board went beyond what we expected by loading luggage in the overhead bin. The attendant Sherry was incredible--friendly, helpful, and considerate for all aspects of the flight."
缺點： "My seat didn't recline properly."
缺點： "Our flight departure time was changed and no one contacted us."
優點： "I like that I was able to get on the plane, and get to my destination."
缺點： "I was the ONLY seat overbooked on the flight. The crew basically told me I was out of luck and that I had to be rescheduled for tomorrow. In the last minute, someone didn't show up, and I got on the flight. I don't believe they tried hard enough to give vouchers away to the passengers. In addition to that, why was it overbooked to begin with? This is either a major error by KAYAK or United. Either way - awful experience to go through at 6:30am."
優點： "Clean flight, boarding went smoothly, everything on time."
優點： "This flight went on time and was comfortable for a short flight. The staff was friendly."
缺點： "Very small airplane with no screens to watch videos."
優點： "Crew was great. Seats were to small as I was stuck in the middle of 2 other people."
缺點： "Very confusing on checking in. I spent 30 min calling Lufthansa trying to check-in ahead of time only to find out that I was actually flying United. Confirmation email did not make state that I was to check in with United Airlines. Also the confirmation number I received did not apply to United."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Not much."
缺點： "After sitting on the tarmac for over an hour we were told by the pilot that we had to go back to the gate to get more fuel! All this because the plane's computer did not agree with the central computer. So: 1) Why didn't the pilot check and fix this discrepancy at the gate? 2) Why did it take more than hour for them to decide what to do? 3) Why did the pilot and cabin crew take over an hour to inform us what was going on? There were many angry people on this flight, including me."
缺點： "Some other carriers offer wifi inflight service free of charge. I tried connecting to wifi in flight with no success several times."
缺點： "I didn't like that on the way to Philly I could watch movies on my device, but on the way back I would have had to pay to use the seat-back system."
豁免更改費用。 搜尋 聖克魯斯出發的彈性機票