優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "It got us to London. My bags were quickly available."
缺點： "The seats were SO. UNCOMFORTABLE. I didn't sleep at all and have a headache because of them. Absolutely atrocious. The food was meh. One of the flight attendants was so rude I dreaded every time she headed over. I'll be flying with Delta in the future."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "The captain managed to get us almost with no turbulence through bumpy weather. The seats are as narrow as the standard, but the pitch is fine."
缺點： "If you want to watch anything on the screens, you have to pay Direct TV for it."
缺點： "Comfort of seats. Too close together."
缺點： "This flight was terrible - the plane was absolutely ancient and felt so dirty, completely unfomfortable and lacking any modern amenities, and was so freezing cold that crew had to find us extra comforters to warm us. Food beyond bad. United is usually much better than this."
優點： "Staff pleasant but inattentive"
缺點： "I'm so glad my work paid for this ticket. This was by far the worst first class experience I've had. Mediocre and very limited amount of food. WiFi was broken. Was delayed 3h.poir selection of movies. Old seats without leg rests. This was business class at best but with a first class price. Not good."
優點： "The fligt"
缺點： "I dont like no free tv and no free wifi no good"
優點： "fast take off and good service."
優點： "The service"
缺點： "The fact that the airline charges for small food items"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "flight was delayed"
優點： "The flight attendants were very efficient, professional and kind. It was a dramatic improvement from past experience."
缺點： "The seats are ridiculous."
優點： "That I got home"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Delayed for over 3 hours due to jetbridge being stuck to plane. Basically 2 5.5 hours have taken me 2 full days instead of one"
缺點： "Flight was cancelled, customer service was useless."
優點： "Mas o menos"
缺點： "En el manejo de mi maleta me rompierón una de las ruedas de la maleta."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "No call cancellation and 8 hour setting in OKC airport tell the next flight out to Houston and Tampa final destination!!!!"
缺點： "The flight in Houston was canceled, so I'm going to be at home more late at 12am"
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "Couldn't get direct tv yo work"
優點： "Smooth flight"
缺點： "In flight features such as wifi and private viewing wasnt working an i specifically choose united because of this feature"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
優點： "Left on time, early arrival, food was good ( and hot - for hot meal). Good service"
缺點： "A little bone jarring on landing."
優點： "Easy in/out of the plane."
缺點： "Wifi Entertainment wasn't working."
優點： "No positives"
缺點： "Flight was delayed by 3+ hours... In this order... • United system went down • when it came up instead of us next they let a later flight go next • then they moved our gates • then they changed planes so all luggage needed to be moved • then their flight crew timed out, so couldn't leave • I didn't want to end up at my desination at 4am in the morning or later so it would completely screw up my sleep/work schedule, so I left, ate the cost and the time and rebooked on another airline"
優點： "I liked the great service, and the trip was on time. We were able to arrive at our destination 15 minutes early."
缺點： "It was windy in Houston, therefore we did experience some turbulence but that's Mother Nature. The pilot was also kind enough to give us a warning of what was happening."
優點： "Everything was okay"
缺點： "I didn't like the fact that I have to pay separate for the luggage"
優點： "Boarding was OK, but only because we happened to be first in Group 2. Airlines STILL haven't figured out how to board reasonably efficiently. Having to fight your way to the back is NOT reasonably efficient. Alaska boards from the back row towards the front which is much more reasonable."
缺點： "The seats are set too close together. I am not tall, but I had only about 1.5 inches of knee room. The armrests are uncomfortable. The seats lack padding. Many screens didn't work. The controls for the screens are placed exactly where one's elbow rests, so you are guaranteed to change channels inadvertently. The seats, because they are so close to each other, don't recline much. All in all, it was an uncomfortable flight."
缺點： "No food"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "I wanted to get on the earlier flight so after checking in I proceeded to the gate to speak with the gate agent about getting on the earlier 11:55 flight. She was no where to be found. Other members of my party that I had traveled with appeared and said they got on the earlier flight because they were looking for people to switch and offering it down stairs where you initially checked in. No body had offered it to me which infuriates me because now I could not go back downstairs through security. I was stuck upstairs waiting for someone in charge to appear. The gate agent arrived 1 minutes before the flight was supposed to board. She told me that it was too late to switch flights and that it should have been done down stairs when I initially checked in. She said they were looking for people which really irked me because no one had offered it to me. She then told me that she gave me the wrong bag tag and switched it out for the correct one. The air port was hot, crowded and smelly. The plane ride was over all okay. We did not start boarding on time (my tickecg said boarding would begin at 12 and we didn't start until about 12:45) and we left a few minutes late. Other than that I was grateful there was a TV on the plane"
優點： "Clean plane, seats and on time performance"
缺點： "Did know till we got on the flight that if we wanted entertainment that we had to down load a appt. so that was annoying."
缺點： "The fact that the tv is on constantly without the option to turn it off is annoying. The viewing length to passenger is too short to really enjoy (Probably not your fault). PLEASE permit us to turn it off."
優點： "Good flight. Lots of room."
優點： "Both flights were early! Boarding was easy"
缺點： "No complaints"
優點： "I like mostly all . Except that some safety aspects like people still carrying bulky and big carry on into the cabin."
缺點： "Due to weather conditions we were deviated to Austin. In cases like this, the airline should provide some food since passengers are not allowed to go out of the airplane. We spend 8 hours inside the aircraft no food or water offered."
優點： "Very poor service"
優點： "Booked on kayak, assigned a middle seat with a lap infant (ridiculous!) There were no aisle or window seats available but gate agent was able to move us to a bulkhead so at least we had enough leg room to accommodate us both. Thank you United, but thumbs down to auto seat assignments."
優點： "You can carry up to 16kg in your carry on. That's great."
缺點： "Food was below average and only twice during a 14 hours flight. Plus, no free snack available... you have to pay. I will think twice about travelling with United for an international flight."