優點： "The simplicity."
缺點： "A closer gate. Some inflight food."
優點： "Cheapflights ..I will book my ticket from you again.. I am so delighted."
優點： "Crew was amazing.Premium economy seats were superb. Food was also good."
缺點： "On time is always nice. Overbooked someone in my seat when boarding. On arrival sat for a while to get into the gate on a flight that was already 90 minutes late"
優點： "Crew was amazing, food was filling & plentiful."
缺點： "Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight."
優點： "Crew was great. Economy premium was definitely worth the extra cost"
缺點： "I wish the flight wasn't 13 hours haha"
優點： "Great crew and comfort for economy class."
缺點： "Food could be better"
優點： "Everything on time"
缺點： "no outlet to charge phone"
缺點： "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."
優點： "Great food"
缺點： "Leg room"
優點： "My flight is at 9:50 am but I arrived around 5:30 am , as expected the line was already long and one of the crew told us the front desk will not open until 6:30. My husband reserved my ticket going back to US. I was assigned to seat on an exit, but when I went to the gate , one of a female employee keeps telling me if I'm aware I'll be seating on an exit and I said yes , I look for a vacant seat so I can relax while waiting, she went back again and asked me if the front desk desk gave me any paper about the task I have to do when seating on an exit. I read it and understand . She came back again for the third time and borrow my boarding pass and check something and asked me if I want to transfer to another seat, and I said no. I don't know what she wants me to do , but I'm so irritated because she keeps asking me the same question over and over again."
優點： "ANA's entertainment service is quite nice! I don't get bored on the plane. They always keep the washroom clean and I always appreciate it."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Services to the senior citizen excellent... can't ask for more. Stewardess are all very pleasant. Thank you very much"
優點： "I booked with kayak thinking it was an A&A flight and said I got crappy United all the way to Narita Japan where the plane didn't make it on time and I missed my connection for my A&A flight got to love it be careful what you book on their site"
缺點： "Deception at the time of booking"
優點： "Plane not full so had 2 seats to myself. Stewardesses nice but didn’t all speak English."
缺點： "Only got asked for a drink one time. I could have used a snack,but I was trying to sleep so maybe they just didn’t disturb me. Left bright lights on whole trip. No Wi-Fi on this flight available."
優點： "Crew was very nice and accommodating ... refreshing change."
缺點： "Hoping for different movies on the long flight back...and less R rated ones...some different games (like trivia) would have been nice."
優點： "I got a great value for money ticket from KAYAK, TQ!! ANA is an excellent airline, better service, better leg rooms and cuter crew members than than SQ!!"
缺點： "In flight meal could be improved"
優點： "The price was cheap ($100 for 2 people), and the service on ANA was great."
缺點： "Plane was a bit noisy, and it was a little confusing as to when we could board (but it was okay)"
優點： "Service, Cleanliness and Overall Quality"
缺點： "Seats could be better"
優點： "The food and staff were great."
優點： "The crew are so courteous and helpful."
優點： "The seat was nice"
缺點： "Service was extremely slow, it took almost two hours just to get offered a drink. There wasn't any offering after boarding and I had to ask just to get water. The food was quite bad, normally I would choose the Japanese meal, however, both the Japanese and International options were poor. The staff seemed unorganized and did not follow a set protocol."
缺點： "cancelled, hard to rebook flight, staff unhelpful, rebooked on worse flight. very bad experience."
優點： "didnt make it to tokoyo"
優點： "Nice short flight. Houston is easy to navigate. Staff were friendly."
缺點： "They didnt want to board my twins and I early so we blocked the aisle as i got them sorted. I had to sit over the aisle from my children as it was a 2 2 seating but the staff didnt seem to pursue where their mother was even though i was 1 row back. They didn't need me but i thought they should have at least enquired as to where the parent was of 2 11 yr olds. They were also curt trying to rush us off the flight as my daughter was trying to locate a lost item as we arrived. She has limited sight and we need time to get off and to find things.... given she has lost an iPad, and very expensive reading glasses and other things on the trips that span 24 - 36 hrs."
優點： "The most impressive is consistenty great service from check in, in the air and online costumer service.. they are very pleasant , humble and genuine, always trying giving what you need."
缺點： "I wish I had mentioned that I was pregnant. Then maybe I didn't have to sit in middle seat..."
優點： "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
優點： "Food and entertainment is great."
缺點： "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
缺點： "Plane small and cramped didn’t like that we had to be shuttled to the plane not we had to pick up luggage from Narita to itami"
缺點： "Felt very cramped, seats very close together, headphone jack comes out of the side of the armrest, should come out the front of the armrest, I busted the ends off of two of my headphone cables."
優點： "Free alcohol on international flights is always a plus."
缺點： "The movie selection was not as expansive as I've seen previously."
缺點： "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."
缺點： "Well, I have the fear of buying ANA air tickets because the previous one, it was United instead. Horrible horrible horrible"
優點： "Not much to complain about. If the snacks can be provided at the galley freely, that would be perfect."
優點： "Again, the flight attendants were kind and tried to be very helpful."
缺點： "The entertainment system was difficult to figure out and maneuver around and it seemed like the choices of movies were all sad."
優點： "I slept most of the way home so didn`t use the entertainment."
優點： "A transfer flight was delayed but ANA did some special logistics behind the scenes that made us catch our transfer. Very happy/impressed."
優點： "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent. Meals were perfectly portioned and delicious!!!"
優點： "Excellent crew, comfortable seat, good food"
優點： "On time, comfort, good food, good deal"
優點： "service and comfort in Premium economy"
缺點： "ANA's food quality went down so much. Its basically as bad as united meals. Very sad."
優點： "Great star wars vessel. Very attentive staffs and flight attendants."
缺點： "Limited movie and news programs"
優點： "Good air crew. Good manners and attention to detail. Excellent members at check-in."
優點： "From ticketing/check-in to flight crew personnel; they ensure you are taker care of."
缺點： "Waited on aircraft for over one hour after boarding Flight attendants did not provide any updates or compensation for passengers sitting and waiting See tweets from other passengers on aircanada who experienced the same confusion, lack of updates, inattentive staff, pilot made very few updates and did not instruct flight attendants to do anything to make situation easier Delayed over an hour after we were told flight would be departing Offered pretzels Bathrooms were not cleaned after previous flight (garbages over flowing, stench, water everywhere) No air conditioning in flight Did not turn on wifi for the flight Will be filing a formal complaint and requesting a refund."
優點： "The flight was on time. The plane was clean. The temperature in the plan was good."
缺點： "It was a little more turbulent than I expected."
優點： "Comfortable seats with entertainment screens for everyone and friendly staff."
優點： "Comfortable and clean seating. Good leg room. Complimentary beverage and snack. In-flight entertainment for a short leg is appreciated. Ear phones provided."
缺點： "Every time I fly with Air Canada there seems to be a problem. Either the flight is delayed or it is overbooked. Generally I try to avoid flying with this airline if possible."
優點： "Cancelled my original flight plus 2 hour delay. Crew not exactly nice either."
缺點： "My flight from NYC to Montreal was significantly delayed because the plane was late getting to NYC. This caused several passengers to miss our connecting flight to Quebec City. Air Canada put us on another flight that didn't depart until over 24 hours later! Despite our efforts, we were not offered any help in getting on an earlier flight, and the airline was unwilling to give us hotel vouchers or rental car vouchers. We paid for a rental car and drove ourselves from Montreal to Quebec City. Both of our returning flights were delayed as well. I understand things happen when traveling, but I expect some type of help/ reimbursement/ or sympathy (at a minimum) from the airline! This was my first and will be my only time flying Air Canada."
優點： "Flight attendant very pleased"
缺點： "Can't use the entertainment, the jack to connect the headset was broken"
缺點： "9:30 flight finally took odd at 11:30 .... delayed and had to set on the runway. Arrivedabd gad to wait 30 min for gate. Will be in terms mal by 1:30"
缺點： "The biscuits they served as snacks were less than appealing. I think they could come up with a better snack for their flight."
缺點： "Close to a 4 hour delay. No explanation."
優點： "A customer service agent rebooked us on a flight 2/4 via Boston to YYZ."
缺點： "The rebooked flight was also cancelled and the counter staff in Boston were not helpful. We were stranded in Boston and never made it to Toronto. We had to find our own way back to NY Air Canada, meanwhile,was still selling seats at exorbitant prices while thousands of passengers were left stranded I travel several times a month and will ensure that I avoid travel with Air Canada. I will also let met friends and colleagues know not to use Kayak or fly with Air Canada. Because I booked with Kayak, Air Canada would not resolve the problem"
缺點： "The flight was delayed. Boarding was chaotic. Flight itself was choppy."
優點： "Chris from AirCanada customer service is a true hero to the industry and I'm sure he deserves much more recognition than he gets. Thanks Chris for helping save our travels!!!"
缺點： "When checking in for our flight, AirCanada prompted me to select which passengers' email addresses should be used to send updates in case of changes, delays, or cancelations. I selected the both of us to receive the updates. However, we never got any notice that our flight was CANCELLED. They cancelled it well in advance that had we known, we wouldn't have gone to the airport but NO - we already arrived and passed through security only to arrive out by the gates and see on the board it was cancelled. Even while passing through customs, the officer said he didn't see it on the flight schedule and then said, "oh it's just listed at a different gate." The way in which AirCanada handled the incident was completely unprofessional and just plain stupid. I for sure will be giving my business to Amtrak or Greyhound the next time I need a trip from NYC to Montreal."
優點： "That at least, the plane eventually did take off and landed safely."
缺點： "Fly time each way from NY to Toronto is approx an hour but they added an extra hour of a delay going and and an hour and a half delay further on the flight back home."
缺點： "Nice flight. A bit of delay, otherwise everything was fine as always :)"
缺點： "There was absolutely nothing that I found to complain about"
缺點： "They cancelled the flight after we were on the runway."
缺點： "Every part of the experience was horrible from the lady who checked us in to the flight being cancelled after we were are the airport waiting for delayed flight. They did nothing to help us after and didn't rebook for almost 24hrs later when there were much better options to get us to our destination in time for the wedding we were going to. Horrible experience"
優點： "I prefer to fly Air Canada over the other airlines that fly between New York and Toronto because of the comfort and cleanliness in the aircraft and pleasant service."
優點： "I was pleasantly surprised by the professionalism and friendliness of the AC information staff inside the gate area,especially when I was offered an earlier flight by almost two hours. The boarding process went smoothly. The flight crew was friendly, accommodating and efficient."
優點： "Flight was on time."
缺點： "No hot beverage was served."
優點： "The most outstanding part of the trip was the Check-In Agent. My original flight was cancelled and the very lovely lady at Check-In was so nice, very professional and just gr at to work with. On the whole AC is just, well, better than average and a great outlook on the people perspective."
優點： "Flights were on time"
缺點： "Forcing us to check carry on bags, and not very courteous about it."
優點： "It was on time and they served drinks."
優點： "Short flight"
缺點： "Coming back, the drinks and the declaration cards came too late. We were landing when I got a Cole."
優點： "The guy who gave me the boarding pass was very nice and helpful"
優點： "I love Air Canada's willingness to change my flight at the last minute since there was room on the plane. It was great to get home earlier than I expected."
優點： "Entertainment and comfort of seats"
缺點： "The crew was very rude and not helpful"
優點： "Smooth flight"
缺點： "Some of the crew is not friendly."
優點： "Flight is comfortable."
缺點： "Air Canada flights are usually delayed. The reality is they are consistent with the late factor. Both the times, flight was delayed by 1.5 hours."
優點： "People that helped us were personable"
缺點： "The flight was delayed 40 and then 50 minutes. No announcements were made, the screen just changed. I'm glad I went up to ask about my connecting flight to Athens; if I had waited and got on the flight, I would have missed my connection. The people at the AirCanada desk were nice, and were able to find us other seats. However, we were promised seats on the 7:30 flight, but instead were put on the 5:45 flight. We asked for the AirCanada person to call back and change our flight, but she said we would have time (at this point, 1 hour and 20 minutes before the flight left), even though I showed her that there was a lot of traffic between LGA and JFK and we probably would not make it. We had to leave LGA, find our bags and wait in a long taxi line to sit in traffic in a cab we had to pay for our of pocket, and could not make the 5:45 flight. I then had to call AirCanada and wait for 15 minutes for the lady to switch us to the 7:30 flight. In all, we also lost 2 full hours in Athens."
優點： "The crew was amazing"
優點： "Comfortable sheet."
缺點： "Poor selections of movie and music. Food was horrible. Boarding time was 40 min late"
缺點： "AC Ticket attendants were unbelievably rude."
優點： "Left on time, arrived on time."
優點： "The staff was generally helpful and pleasant."
缺點： "The airport kiosks were down save one. This created unnecessarily longer wait times for everyone,me specially those that were only looking to get a printed Boarding Pass."
缺點： "Although the flight to Canada was fine, the ordeal to try to get back was awful! So apparently Air Canada makes up whatever rules that they see fit but doesn't make you aware of them until too late. In Canada, the "International" terminal is not for every country, but for every country EXCEPT the US...I didn't realize that the "Air Canada English" is its own language. Also, they will resell your seat arbitrarily, without any previous warning and have no problem stranding you in a different country, forcing to pay exorbitant change fees. If you try to straighten the situation AFTER the entire fiasco, the only recourse is a random email. I would not only NOT recommend this airline, but I would stay far, far away from using Air Canada!"
優點： "Checking our luggage at the gate and how courteous everyone was Maureen"
缺點： "paying for extra seats was fine but our zone was the last to call. Maureen"
優點： "Air Canada canceled or delayed all flights out of New York on the night I was supposed to fly to Toronto, then Rio. Their delays effectively made me miss my connecting flight from Toronto to Rio. The airline employees told me they would not be able to get me to Rio for another two days. I ultimately cancelled my flight with Air Canada and booked a direct flight to Rio with American Airlines at the last minute, which was a much smoother experience."
優點： "Our flight was delayed about an hour and a half because of earlier delays in the day and the ground crew and pilot kept us fully informed of the situations as they evolved. Because of the timely updates I did not hear one person complain in my earshot range. Apart from the delay the service was great, as always."
缺點： "The crew had bad attitude and ignorant. Landind in Toronto on the way back was so scary!!"
優點： "- Friendly and helpful crew - No turbulence - No major concerns"
缺點： "- Flight was delayed for over 20 minutes"
缺點： "LONG DELETED !!!!!!!!!!!!!!"
優點： "Everything went as planned, no delays, left on time, etc.. As good as it gets! and my flight was amazingly cheap! very happy flyer."
優點： "on time -thank you"
缺點： "my headset didn't work - it should have - the individual entertainment system on the flight was not working"