The staff was rude and absolutely unhelpful.
The food was pretty tastey. The service and boarding needs improvement.
優點： "Great short flight. Very smooth star to finish."
缺點： "Vegetarian food. 30% of people are vegetarian"
優點： "Excellent service for affordable price"
缺點： "Flight was delayed"
優點： "Some crew was attentive, others were not. Piloting was good"
缺點： "Upgraded seats in the planes, especially business class, seats did not work properly or recline all the way, very uncomfortable. Food was mediocre at best, movie library needs updating. I'm also not sure why an older model of this aircraft is used on such a long haul flight."
優點： "Flight arrived on time."
缺點： "Boarding was unnecessarily chaotic."
優點： "Good food"
缺點： "poor customer service. They are always late and ground crew is not helpful at all"
優點： "The crew handled 2 incidents exceedingly diplomatically with an impossible man seated next to me. The incidents had nothing to do with me. At the beginning of the flight he was refusing to close 4 window shades that were bothering someone on the other side of the plane, and at the end of the flight he refused to return his headsets as we were landing. The crew were amazingly polite with him. He was completely out of line."
缺點： "My bag did not make the connection in Istanbul due to late arrival from Nairobi."
優點： "The crew was great. Everyone was courteous and professional (wish the same could be said of my fellow passengers)."
缺點： "I'm never quite comfortable in the small spaces on airplanes. Maybe someday I'll make enough money to sit business class and not be crammed into a chair."
優點： "Entertainment screens good"
缺點： "On the flight from Istanbul to Malaga the entertainment screens were very poor."
優點： "Food was fine, and crew admirable. Good entertainment even without internet connection on flight."
缺點： "I’d change out the Mac and cheese at the prelanding meal. Service took awhile and I ended up in the zone in the back where choices were gone. Biggest factor was inability of phone center or inter et to check me in."
優點： "The check in was with a smile and a good service"
缺點： "The terminal was separated from the duty free and it was prostrating they all the shops were an available including the tax free refund."
缺點： "Same problem as the first segment (see above)"
優點： "The transfer gates are always further away and there is no staff at the gates to help you. It's always a mad dash to catch your connecting flight. Turkish airport should consider transferring passengers with close connections through a faster line. Also, the security screening between flights doesn't offer any priority for passengers with tight connections."
優點： "The flight attendant (a gentleman) was very friendly and made the flight pleasurable."
優點： "Services and quality of food"
缺點： "Bit warm the plane"
優點： "Good connection from SFO to TLV. Good service good food"
缺點： "No problem"
優點： "The seats reclining not only the back. The food very tasty."
缺點： "I think finding a way to empower the crew to explain to passangers who took the extra seats ( some up to 5 per person) the entire 12 hours, that they must switch at some point if asked. There weren’t willing to do it on their own( being civil is a learned skill) and refused to allow someone else to take a nep on the extra seats as if they had paid for it."
缺點： "Very bad seats."
優點： "The foood and service from flight staff were great! Definitely made my 13 hr trip comfortable"
缺點： "The cabin got a little warm at times ! The movie selection wasn't the best"
優點： "Worst flight"
缺點： "I was on the phone for 4 hours, went to Turkish office in New York City (they didn't agree to see me), called various sales offices without obtaining a resolution. The only option I have is to lose the full fare of this ticket."
缺點： "Crew was. It helpful at all. They created more confusion and frustration. I spend 24 hours calling and talking to them in order to rebook the flight. Worst experience ever"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Every thing"
優點： "Great experience for my first international flight."
缺點： "after plane landed, we stayed one (1) hour on the run way till the plane could find a gate to pull into. After as 14 hour flights, this was the icing on the cake!!!"
缺點： "The plane was late, we missed our connection. Turkish Airlines also lost our baggage."
優點： "the crew was wonderful!"
缺點： "the landing was bad"
缺點： "I stayed in Istanbul Airport for 16 hours with no hotel or even a meal."
缺點： "flight canceled , i flew diff, airlines"
優點： "Excellent service, food and entertainment."
缺點： "The boarding was long and via buses!"
優點： "I was onboarding and the land crew did not do anything to oraganize the lines when the passengers were trying tto board."
優點： "Good food, good entertainment options - movies, tv shows, games, newspapers, and some electronic games."
缺點： "Our flight backtracked over Europe - I think bcs all flights go through Istanbul - so our flights were longer than necessary even though cheaper... worth doing once bcs Istanbul looks pretty cool."
缺點： "Staff was rude, was so bad cannot even use word customer service to describe it"
優點： "The entertainment choices, including live sports, were excellent."
缺點： "The boarding was chaotic, and we sat on the tarmac for over an hour."
優點： "That was the only problem, it was a long flight. Also had to store my carry on further back from my seat due to the crowd. Made exiting awkward."
優點： "It was a quick 2-hour flight with a delicious meal."
缺點： "I sat in the only seat that didn't have a working personal entertainment system."
缺點： "Refused to refund cancelled flight"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Great food. Nice clean plane. Nice staff. Well worth the money, great entertainment."
缺點： "We left a bit late, but the capitan kept us informed and we were comfortable and had lots to watch and entertain us."
優點： "Comfortable seats (good space for legs), good entertainment (big variety of new movies) and friendly boardpersonal"
缺點： "Online check in was easy but impossible to print my eticket via my iphone (no mobile version for eticket) After Online check in, still had to cue because there was no single drop off available. So no time saving"
優點： "On time flight, Helpful crew and relaxing journey. Overall an amazing travelling experience from start to finish."
缺點： "Food was not very good. Less frequent and less options. No inbetween sandwiches or snacks. Too much harassment with frequent security checks rather than doing everything at one point."
優點： "Courteous staff, new planes, comfort, great entertainment system"
缺點： "Lights in cabin, some little things like heasphones not working"
優點： "Enough cabin space and was surprised the did not check how big carry ons people were bringing."
缺點： "We had a connection to Boston from Istanbul and the staff kept asking if we went through security and would not understand no one comes into airport without security. With US passport they did not bother much . Istanbul has always been difficult as some years ago my family missed their flight because of the confusion at the airport. The staff needs to know and understand English when dealing with US passengers."
缺點： "Two hours late leaving Sofia."