Liked the crew and food/entertainment Didn't like how CP was penny pinching in seat assignments. Separated my family with infant and 4 year old for sake of someone who paid $50 for reserved seating. Didn't even assign my infant daughter a bassinet seat. Just ridiculous
缺點： "The flight delay could have been announced over the speakers"
缺點： "Misdirected at upper entrance."
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Good crew. Great pilots."
缺點： "Food. Seat comfort."
缺點： "Seats were very uncomfortable. Food taste is ok. One of our checked bags was not loaded."
優點： "When do you need help they always happy Helping"
缺點： "The best"
優點： "The crew were amazing and attentive."
優點： "Attentive crew. Smooth flight."
缺點： "Entertainment options limited but that’s a very small complaint."
優點： "The crew was fantastic."
缺點： "Entertainment is out of date and difficult to use."
優點： "Conformt ,enjoy and on time"
優點： "seats are comfortable"
缺點： "flight as always delayed, food and inflight entertainment system choice are very poor - crew always on the PA for non sens announcement in 3 languages"
優點： "Seating space for short people..not average height people"
缺點： "Wider space for seats"
優點： "Friendly, cheerful crew. Clean plane & good entertainment. Food was hot & decent."
缺點： "More food, drinks & snacks. Especially on such long flights."
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
缺點： "It was a 14 hour flight and my head phone jack didn't work"
優點： "I like the way Cathay has changed the process for selecting and serving dinner in business class. It adds a bit of class to the experience."
優點： "So nice, smile everytime, clear information and direction"
缺點： "I really hope they will serve wine or liquor but that is okay"
優點： "All the flights had bad Kosher food"
優點： "Disciplined, timeliness."
優點： "Seats were spacious enough"
缺點： "Departed about 40 minutes late without an explanation, then had to take a circuitous route around local thunderstorms which added another 30 minutes, so that we arrived over an hour late. Deplaning was also very slow, such that we cleared the airport at 1:45 AM, rather than 11:35PM as scheduled."
優點： "It was a journey with comfort and care.Crew was at its toes with hospitality skills.Food and snacks were appropriate.overall it was an amazing experience."
缺點： "All was gud . Can add little bit for vegetarians food choices."
優點： "Boarding on time"
缺點： "Food was not fresh. Some crews could not understand English well"
缺點： "Food was ok. Toilets were not given any attention during the 14 hour flight. Overhead bins were full so i had to sit for 14 hours with my backpack at my feet"
優點： "Had a nice meal, 2 hours 20 min flight. very nice"
優點： "Great service and smiley staff"
缺點： "the fact that it's a 14 hour flight, i hope someone invents a faster plane soon."
優點： "Good entertainment choices, but the system itself was awkward and slow to respond."
缺點： "The 777 was tired. Tray tables weren’t clean and it was fitted with seats that did not recline. Most uncomfortable!"
缺點： "Old aircraft"
缺點： "The rush at lay over to get to the next plane. No time even for just a cigarette, before the long flight to NYC."
優點： "As usual, the Cathay Pacific staff were awesome and very professional. Never hesitated to serve the passengers with infants/kids and elderly people. My overall experience was great!! Thank you to all staff!!"
優點： "Cathay Pacific offers terrific service and decent food. The entertainment selection was good. Sitting in economy is tough for 14.5 hours unless you’re in a pod."
缺點： "Seats were a bit cramped, not a lot of legroom. The overhead bin for the middle row in aisle 64 is smaller than other bins."
優點： "Food and attentive staff"
優點： "Chicken rice"
缺點： "Mess in TPE"
優點： "Even though the line to board seemed massive and very long the crew boarded everyone very quickly and timely I anticipated a very long wait and in reality it wasn’t"
缺點： "Nothing stood out negatively"
優點： "I like the service and the foods are so delicious."
缺點： "The charging port when I was on my way to Hong Kong from Los Angeles, it wasn't working so that's the only thing that I didn't like."
優點： "Being upgraded to premium economy was one of the best surprises ever in my life. Wide Seat and leg space, great food selection, baggages not misplaced, up to date email notification of flight status very much appreciated!!!"
Actually my flight from Hing Kong to Kuala Lumpe has been cancelled and I don’t see the refund of my airfare. Thats my comment of your Company and please follow up。
I don’t fly also same as previous no refund even it’s airlines or agency mistake
缺點： "If seats could recline or have a pillow maybe."
優點： "Overall price / value is very good"
缺點： "Leg room is very small"
優點： "Crew was quick to serve any on-board item I ordered. Happily served with a smile"
缺點： "I’ve been traveling with AirAsia since quite a few years, but recently AirAsia flights are being delayed quite often. This is not how budget airlines usually work. They’re known for their on-time operations. I hope AirAsia works to improve on this issue."
優點： "Nothing. It's cheap and really not because you pay for everything extra."
缺點： "Rude customer service. Baggage cost more than the flight."
優點： "The boarding was fast."
缺點： "Self-service boarding didn't work fully, causing some delay for my wife even though everything was in order. The flight was delayed and no over-the-air announcement or explanation or apology was given."
優點： "good budget airline."
缺點： "seats are very close, legroom is uncomfortable"
優點： "Quick turnaround."
缺點： "The crew wasn’t available during boaring in the cabin rather chit-chatting with fellow colleagues at the AFT galley."
優點： "Good service, nice nasi lemak"
優點： "Very understanding and helpful flight crew"
缺點： "Such a poor on time record"
缺點： "Baggage problems in transit"
優點： "Delayed 2 time"
優點： "Delayed in departures for 30 mins but arrived only by 5 mins late"
缺點： "In the Ramadan month, on board the plan just when time for breaking fast, a small glass of plain water to be given free for passengers on the flight at that time would be a thoughtful gesture"
優點： "Where is my bag. Please find my bag because many thing inside it."
缺點： "Fail tu makesure customer bag arrival safely"
優點： "On time and very friendly helpful staff. Especially ground crew"
缺點： "Book it trought kiwi and bought a suitcase of 20 k and air Asia say that it was not in my booking so I had to pay again."
優點： "Personnel very young and friendly - they seem to enjoy their job!"
缺點： "Return flight was delayed over half an hour and we had to stand because the gate area in Penang was too small."
優點： "Good music"
缺點： "A passenger suffered a seizure and the crew didn't know what to do. It was chaotic. Also, the pilot did not alert the passenger of potential turbulence."
優點： "Overall in flight experience quite good."
缺點： "Flight Delayed twice for boarding to and come BKK. Abit disappointed for not time. As.it ruined my initial planning and wasted so valuable time to visit new exploring place in bkk."
優點： "Seat & food"
優點： "Nice place fun"
缺點： "Well it's alright"
優點： "Pilot was communicative and smooth landing"
缺點： "Long check in. Didn't allow us to mobile or online check in for some reason"
優點： "Crew was professional, relatively quick boarding"
缺點： "BAGGAGE FEES were OUTRAGEOUS!!"
缺點： "I was facing lot issues with my baggage as they dropped my baggage at malashiya instead of dropping at my final destination"
缺點： "Badly managed check-in queue even for online checked passengers doing bag drop - 3 hours before departure at NAIA 3. There was no announcement from airline staff or anyone for that matter at the gate that the plane will be delayed. Plane departed 2 hours late and sitting in the tarmac with poor cooling inside the plane. Badly managed budget airline."
缺點： "No a ala carte food available due to insufficient staff, no towel for shower and i need to use my own towel and carry the wet towel on the way back to Singapore, no hot water for shower, staff sitting down there to chit chat and a cleaner was preparing my lousy latte. Worst Plaza Premium Lounge experience!"
優點： "very affordable fare"
缺點： "No beverage even water. Bring your own water"
缺點： "No attention to our needs. I booked a wheelchair for my mom from manila to bkk. No wheelchair was provided from malaysia to bkk. I even push my mom in manila airport coz they said they dont have enough staff. My mom had a stroke and she walked all the way in kuala lumpur. What a lousy airline you have"
優點： "Getting off"
缺點： "No entertainment at all, sat on the back row the toilet smelt pretty bad and I had very little leg room, when the guy in front reclined his chair I had to stand up. Prices for food and drink were pretty good."
優點： "Cabin crew ok Check in online nice E-boarding pass nice"
缺點： "Boarding by zone is not effective. Wifi in boarding room in jakarta was too slow"
優點： "Low cost"
缺點： "We paid a small fortune for the couple of kilograms we were over our 15kg allowance."
缺點： "Hot air-conditioning"
優點： "On time Arrived early"
缺點： "All ok"
優點： "We had 30 minutes delay for a passenger to clear the immigration issue."
缺點： "Nothing special."
優點： "Turnaround is fast, efficient boarding."
缺點： "State of cabin may not be 100%, due to same fast turnaround."
缺點： "It was my first time flying a LCC. OK, it is my fault for not knowing they charge much higher rate of extras for any add-ons you fail to include when you first book the flight. I get it. But why do they make it impossible to access "manage your flight" online to make necessary changes on return flight? And I got nowhere with the online chat box, s nowhere to turn.... Making such changes on Tiger Air was so much easier and intuitive. I'll never fly Air Asia if I can help it."
優點： "Good price - efficient transportation"
缺點： "Having to scramble to find money for water. I understand that it is a very well priced airlines but when you are stuck in a plane water would be nice to be free"
優點： "On time"
缺點： "The seats are so close together one had to sit with legs spread apart and fold out tray hit your chest when opened. Staff spend more time selling AirAsia paraphanila and duty free than attending customers. No water nothing is offered for free. One flight booked had one luggage Free and the next we paid 72americian for 1 small suitcase. No info provided on luggage when booking. Sneaky way to make money. Use Firefly Airlines for a great budget airline"
缺點： "Air Asia not only charged me for luggage at check-in, but charged me TWICE for the same piece of luggage, stating that since I was flying "two segments" they had to charge me two times, though my luggage and I were going to one destination (with a layover in between). Never again will I fly this airline."
缺點： "Really choppy flying and a bad landing. No free food or even drink, no space"