Flight is always late :-(
Excellent service. departed on time, and arrived ahead of schedule. The whole restrictions around no food/drink is a bit weird even with Covid. Also, no mobiles and iPad use during takeoff and landing is very 2006!
優點： "They were very attentive and proactive."
缺點： "There was no headset in my front pocket so I couldn’t watch any movie. Staff was busy doing meals and drinks over the 1.5ht window. When there was time, it was late to start any movie."
缺點： "Had to wait for wine with The food..."
缺點： "The seat was too old for flight service and should be replaced soon as possible and the crew serviced like a robot especially for men. This is my first time for eco class."
缺點： "Boarding was chaotic, the gate agent did not call to board by group number"
缺點： "Entertainment system is way too old"
優點： "A young very professional crew made the journey a pleasant trip"
缺點： "Nothing really"
優點： "Good crew."
缺點： "D.own graded from firstBusiness Class lounge is tired and over crowded. Aircraft cabin was getting old. Sound on IFE was faulty and unusable and no alternative seats were available. Food was ok could be better. Would not choose Thai for businesses class if there was another airline to choose from."
優點： "We landed safely. Ultimately, that’s all that matters."
缺點： "Thai seems to be the only major airline without a transit desk in DPS, so connecting passengers have to waste hours going through immigration and customs, checking in again, then going through security and immigration all over again. Flight was fine except for this waste of 2 hours standing in lines"
優點： "My experience with the airlines was poor because I got downgraded without any explanation. Upon arriving at the airport, I kept hearing, 'just wait a second,' then, they would say, 'Im sorry.' In the end they issued a voucher to be used during a future flight, which will never be used."
優點： "The crew was so pleasant. They greeted everyone with grace and respect. Their customer service was wonderful."
缺點： "Everything was great. I will choose to fly Thai Airways whenever I get the chance to."
缺點： "I did not take the flight since it was booked with wrong date and u refused to let me changed in24 hours although u did stated before booking that it can be changed without penalty"
優點： "Crew were fantastic and flight was comfortable"
缺點： "Flight was delayed by around 15 mini"
缺點： "The flight was from 3:30 am to 9:00am. We were served dinner soon after boarding, but it makes much more sense to serve a breakfast before arrival in Bangkok."
缺點： "On this flt just the inflight entertainment system at my seat which was not working"
優點： "The flight was comfortable, staff was friendly, and food and snacks were abundant. Loved the variety of cocktails served even in economy class, they served champagne in flute glasses."
缺點： "The screens had pretty bad resolution"
優點： "Probably the best and cleanest Thai airline company. Friendly and professional"
缺點： "Food was so so but not a big deal."
優點： "The made it easy to travel with a young child"
優點： "crew was pleasant."
缺點： "very cramped seats in economy class had to take a bus and walk up the stairs to get to the plane medicocre meal (but it was a short flight)"
優點： "Superb service, nice plane, confortable seats (business)"
缺點： "食物差 設施差"
優點： "the flight was online, and the checking in process was fast and efficient"
優點： "Speedy boarding, early arrival and generally comfortable flight."
缺點： "The food choice was limited - and it was spicy which didn't suit me or the children. The flight was a little bumpy."
優點： "The in-flight service is better than others."
缺點： "The check-in process at Heathrow is a chaos. I’m not sure who’s responsible, between the Airlines or the Airport. It sholuld arrange separate rows between those already check-in online and the others. I also saw the officials let some (1-5) group of (3-8) people each bypass the long queue, without reasons. The seat and leg space are so narrow that the direct 10+hour- flight is not so comfortable."
缺點： "Old plane not flat bed and food bad"
缺點： "The plane was a very old B777-300 and the air conditioning did not work so the whole flight was very warm. The cabin in general was very dated and cramped. Having flown the A350 to Bangkok which was newer and much better, did not see why they couldn’t operate the flight back on the same platform"
優點： "Entertainment choices were good"
缺點： "Dinner was tasteless and my cup of tea was bitter, too strong and a bit cold The cup of tea slid off the slippery, sloped table right into my lap, over my mobile phone and into my bag below. The staff didn’t seem to care. They admitted this happened a fair bit."
優點： "Same as above, nice staff and an amazing plane."
優點： "They had good movie choices"
缺點： "The stewardesses, for the most part were rude, almost because they were lazy. I had one get pissed because I asked for oolong tea when she was offering coffee or hot tea. Well the cabin was so hot during the whole flight, I didn't want anything hot. She made it seem like she had to go out her way to get it for me. It was on her cart!!! They rarely walked around the cabin to make sure they couldn't get something for you or even take your trash. I held an empty cup during almost an entire movie. When I finally got up to toss it, I gave it to a stewardess who was standing right there by the closes curtain who acted like that it was beneath him to do so. They would rush up and down the isle and pretty much shove your meal on you. Ugh they were just rude. None of want to be there either, especially when it's so hot in the cabin and the seats were so narrow!!"
優點： "The food was the best airline food for the whole trip. The green curry was very nice, though it would have been better with chicken instead of fishball."
缺點： "The boarding was ridiculous. We had to get off the previous flight so far away from the main terminal, and wait on the tarmac for the driver of the van to come. He was late. Luckily, the Passenger Services Agent was reactive enough to check our boarding gate with her handphone and wrote the gate number on our boarding pass. It was a mad rush from where we alighted from the van to the gate which was at the extreme end of the terminal, coupled with stairs up and down, and carrying our hand luggage. Anybody with a weak heart would have collapsed. What more when we are both senior citizens! The time to change plane was incredibly short. That was a torture. One more hour would have been just right."
缺點： "The flight was an hour late therefore I was worried I’d miss my next flight. The “kosher” meal I was given was just an apple! Hardly a meal... and the flight attendants were quite annoyed as if they were bothered. I don’t think I will fly with Thai Airways again."
優點： "Very nice and friendly staff. We were fed a small meal on a very short flight."
缺點： "Ran an hour behind schedule. We boarded on time and then got delayed waiting for air traffic control. Landed about 40 mins later. Considering it an was an hour flight, a little annoying. We didn’t have another flight to catch or somewhere to be, but it could have been troublesome for others."
優點： "Service was great, crew on board were friendly and good entertainment."
缺點： "Was not given my special dietary food at beguinning of flight and was also not received the help I was assuered when flight was delayed."
優點： "Punctual and efficient flight"
缺點： "Food was poor and staff were not at all friendly"
優點： "The staff was nice and efficient."
缺點： "They didn't start boarding until very late and additionally the flight was an hour delayed. Understood that this is sometimes out of the airlines control as it may have been the airport's fault but they didn't notify the passengers why. This caused me & my boyfriend to miss a ferry we were scheduled to take in Krabi. We lost almost an entire day of our trip because of this."
優點： "I always fly Thai airways between Bangkok and Phuket. They are always on time, consummate professionals, and over all, a great experience. Very happy I was able to check my luggage through to my international destination! Thank you Thai airways!"
缺點： "film choices, old or irrelevant or American."
缺點： "a crying 2 year old = no sleep, even with ear plugs"
優點： "I kept my appreciation of Thai friendliness easily as I flew home. I loved watching the documentary of the late king"
缺點： "The trip was long but that was my own issue of course"
優點： "Plane arrived on time and service was good!"
優點： "Whole package very good"
缺點： "All good"
優點： "Mostly i like the food, boarding, take off & landing are smooth. The cabin crew are so friendly & helpful. I love Thai Airways."
優點： "I liked the plane and the flight was comfortable."
缺點： "You don't get the attention if you are quite or just being genuine nice. The staff was more eager to attend the people who would try everything for attention. I had to ask several time for water."
優點： "Food was good, stewardesses were really courteous."
缺點： "Seats were cramped. Boarding was a bit chaotic, flight boarded at 1am but they didn't dim cabin lights at all during the flight."
Our original flight was cancelled and they put us on a later one. This left a very tight connection through Singapore. We barely made the flight, but our bags did not.
缺點： "耳機聲音轉小，但是機內廣播超大聲，透過耳機都覺得耳朵快爆掉，又不能調整，代表機內廣播音量和電影音量設定不對。 派餐太慢，我們水果餐先取得，但跳過我們沒有給飲料。 入境單要2張(我和同伴)，只給1張，說晚點給，但是後面座位的人卻有取得，又一直沒有送來，再要求後，才告知已經派送完畢，要我們落地再寫。"
優點： "Crew was friendly , Seats were fine ."
缺點： "They only had one choice of pork roll , Which was not. Good , As I m a Muslim , I couldn't eat on the flight . More food. Options"
優點： "Been flying CX for years and for some reasons this time all the staff members were excellent. From ground to air crew everyone was well informed, nice and helpful. Another surprise was the vegan meal I ordered. Airplane food in general is disgusting, but this time the vegan meal was delicious."
缺點： "Flying out from JFK is a nightmare, we had to wait for 40 mins on the runway. Not sure if airlines can actually improve that?"
優點： "All no!"
缺點： "Seats are too close!"
優點： "The crew was nice and friendly, food was ok"
缺點： "Food should request order by the crew, rather then trolly push like an old style"
優點： "The onboard crews were excellent. The entertainment was good too. However, the HK check in counter staffs were terrible, rude, condescending, unprofessional. They left bad tastes in our mouths and ruined the whole trip experience."
缺點： "Cathay HK check in counter staffs need to be courteous, respectful, and professional. They need to be trained not to be rude, condescending, disrespectful, unprofessional"
缺點： "Airplane was extremely hot, service was poor"
缺點： "flight delayed as usual"
優點： "One of the nicest crews I've had the pleasure of flying with"
缺點： "Nothing I could tell at the moment....."
缺點： "去程和回程的機內椅下，餐枱十分污穢，似乎沒有人做清潔，厠所殘舊，污糟，衛生程度比廉航差! 回程在墨爾本check in 時要自助都沒有問題，但詢問地勤問題時十分不友善! 這次國泰給我的印象完全難以想像的差!"
優點： "Air hostesses service"
缺點： "Food quality"
優點： "Reasonable leg room in the economy"
缺點： "Flight was delayed for 2 hours I could not take on board by carry on luggage because it weighted 10kg. Food service was poor and not well organized"
優點： "Good crew, new plane, Ok food, good drinks"
缺點： "The seats are really uncomfortable"
優點： "Smooth easy ride and great business class lounges."
缺點： "They need to cater for more Europeans in their food offerings. They also need to carry enough to ensure they do not run out. Bathroom locks require maintenance."
優點： "The crew were friendly and efficient The flight left and arrived on time The plane was clean"
缺點： "The self service check in and baggage drop at Brisbane was not effective, requiring a lot of staff intervention and help"
優點： "their korean movies"
缺點： "they have worst coordination between airline crew and airport personnel who is in charge with services taking care for the handicap they forgot to board my aunt so i had to help my aunt board then the crew informed me i am not allowed to bring her in the plane and leave the wheelchair in the tube i had to bring her in the plane since my aunt was anxious other people in wheelchair was already brought in and she was left behind"
優點： "We got to our destination"
缺點： "Premium Economy waste of money , staff don’t clear rubbish away No room very disappointed won’t do it again"
缺點： "Incoming plane was late so that there off departure schedule. Flight to HK was late as well. Bad luck or bad scheduling?"
優點： "The flight was on time and the crew was very attentive. Loved Cathay Pacific’s signature non alcoholic drink”Ocean Breeze”."
缺點： "The food was really not at the level you would expect. There was only a pork and a fish option. The fish was fishy and the dessert was gelatin cake thing that did not appease my dessert craving."
優點： "Seats, entertainment selection, crew, food; & bathrooms were kept clean"
缺點： "Still hate the long flight"
優點： "We always fly with Cathay. Usually 2-3 times per year and feel the staff are professional and service is extremely good. I recently fractured my ankle and staff provided excellent assistance."
缺點： "The breakfasts for economy passengers is shocking. This has not always been the case. However, Now it is presented in a card board box and of very poor quality."
優點： "No drinks served before the meal. No water brought round during the night. Cabin staff efficient if a bit brisk. Food not quite OK - no imagination. Films really good."
優點： "We arrived late again."
優點： "Great service from flight attendants."
優點： "The new Airbus A350-900 is phenomenal. Big screens, spacious, great food selections"
缺點： "Absolutely nothing."
優點： "I guess I can't expect much from what seems to be a low budget airline. The food was OK and the movie selection was excellent. I didn't have any issues with boarding or baggage check in. There was a mix of good and bad flight staff. Sadly, the staff in bad moods were servicing me."
缺點： "The bad mood in-flight staff and the uncomfortable seats. During boarding, I asked one of the staff if I can have a window seat because I have motion sickness and aisle seats make me feel ill. She looked at me flustered and said all seats are booked and that I'll be Ok with the aisle seat. On a different CP flight, a different staff was helping a couple switch with other passengers so they can sit next to each other. That would have been nice if they did that for me when I asked for a window seat."
優點： "Good and hospitality were top notch"
缺點： "Plane late to arrive and crew couldn't make up the time"
優點： "Get extra room for my self."
優點： "service was excellent"
缺點： "boarding took very long."
優點： "Food was better than other airlines for economy price. Movie selection quite good as well as other options. Liked the maps."
缺點： "My seat would not move back. The audio on the movies was very difficult to hear with background engine noise. Poor clarity, and the selection of movies was excellent, so I chose not to watch. Solitaire game was complicated to understand."
優點： "Route and travel time. The food taste good."
缺點： "Bathrooms need to be cleaned in between flights; meal didn't have any condiments included ; they don't provide a toiletry bag with basics of toothbrush and socks; airplane needs to be CLEANED.. we found dental floss and empty containers inside the seat pocket."
缺點： "flight took off 27 min late,sat in plane for over an hour waiting to go"
優點： "The crew members treated me well."
缺點： "The entertainment system in my seat didn't work. The screen froze. I requested the hostess to reset. The entertainment screen didn't recover even after reset and was still frozen until the end of the trip. For 12 hours, I sat in my seat without an entertainment system which was very boring."
缺點： "Mediocre online check in experience! Their website does not accept payments for "upgrading" to an exit row seat. At the time of check in the only seat left available was an exit row so I could not proceed. Also, their airplanes are not equipped with Wi-Fi - quite unfortunate when you're flying 16 hrs from HK to NYC!"
價格與品質相等，然check in時說我Sky Priority 過期，然但告知了解是要累積航程， 越航staff 說華航Sky Priority刷不過無效..卡片登記問題，並需源頭發卡重登記..航程被累積！畢竟2個月前才使用華航這張聯營卡卻刷不過怪哉！ 整體而言還好！
優點： "They boarded the plane early, which meant we arrived at our destination early."
缺點： "All we got was a bottle of water."
優點： "Was given lounge access, quick easy boarding, very organized."
缺點： "I purchased an exit row seat. Upon checking they confirmed my seat number but did not inform me of an equipment change so I was no longer in an exit row. The crew was great and allowed me to take the exit row seat after boarding was complete"
優點： "The crew was great."
缺點： "But the aircraft is not well maintained inside. Sticky substance on armrest and tray; Seat-back pocket torn and everything inside filthy. Magazine pages stuck together due to spilled sugary beverages."
優點： "no-nonsense, plain flight, what else would a frequent flyer wish?"
優點： "Food was the only good part"
缺點： "The crew was rude, no blankets, no entertainment. Overall was not good"
缺點： "The whole online experience dealing with the airline is poor. I attempted to upgrade repeatedly online however the website would not recognise my ticket. This is the same with my repeated attempts at online checkin. I attempted to address the issues with airline ground staffhowever the weren’t inte"
優點： "Nuce crew and gentleness"
缺點： "Entertainment but we know it’s a plane restriction"
優點： "Entertainment was ok"
缺點： "I was harassed by the crew members, starring at my passport and taking pictures of them, and doing more question than a migration officer. I’m leaving in Japan, and my Honduras passport do not requires a visa to enter to Japan and they were keeping taking picture to my whole passport. Shame on them."
優點： "Our flight was actually through Vietnam Airlines. The confusion of having two different flight numbers caused some Trouble about what terminal to go to in Seoul and we almost missed our flight."
缺點： "Better info on what the flight number is. More info that is airport specific."
優點： "Boarding was quick and Flight was Smooth"
缺點： "Food basic,Crew not so friendly.Flight left 15 minutes late."
缺點： "Delayed with no announcements or explanation."
優點： "The crew were great."
缺點： "Not much entertainment available."
優點： "The ground staff assisted us when a flight was changed for some reason. They immediately rebooked it."
缺點： "It was early but that was our choice!"
優點： "Standard process"
缺點： "Informed gate personnel of a physical disability within our party. Instead of allowing us to board with another party utilizing the wheelchair service, they conveniently suggested that a line was also forming right before boarding the plane."
優點： "Boarding by rows - great!"
優點： "Onboarding went well and bagage was out fast in Nha Prang"
缺點： "Seats at Vietnam Airlines are hard and old. Do not sit well so would not take a long flight with them despite that the crew is very professional."
優點： "The system cancelled my ticket & need to buy a new ticket"
缺點： "Non action from airline & IRRESPONSIBLE replies from customer service"
缺點： "It was super hot before and after the flight took off. Felt like tha AC of the airplane was broken. Other passengers and I had to use magazines, safety info leaflet to fan off the heat."
優點： "The guy who sat beside me was flying with a baby. The flight attendants were attentive to the needs of the baby, especially safety-wise."
缺點： "Boarding is very unorganized, and takes so much time. They could probably improve by assigning certain rows to use the front/rear door of the aircraft. For example: rows 1-15 use the front door, and 16-30 use the rear door. That way there’re not too much congestion and waiting on the aisle."
優點： "We left late but arrived safely and close to being on time."
缺點： "Taking the bus to the plane is a nuisance."
優點： "I arrived on time."
缺點： "The food was horrid and the entertainment system was sub mediocre at st best."
優點： "New plane, service great, process fine."
缺點： "Plane was delayed 20 minutes for takeoff. Turbulence over HCMC was handled ok."
優點： "on time. no hassles."
優點： "Flight attendants are friendly"
缺點： "Food is a bit pedestrian"
優點： "Check in was easy, food was decent, there was a TV in each seat"
優點： "The Premium Economy section is relatively small, and quiet. At check-in, I was attributed a window seat, and the section was fully packed. The company went out of its way to give me an aisle seat. A window seat would have resulted in a badly hurting elbow. The seats in Economy Premium are OK, nice pitch and width : 2+4+2, instead of 3+3+3 in Economy."
缺點： "The seats in Economy Premium have a foot-rest, that is badly designed and badly kept. Nothing to do with the kind they have in Business class. Push the button, it will spring up. This is OK for short people with short legs, like average Vietnamese customers. It is a pain for taller people with longer legs. It takes a lot of strength to push the footrest into its former position. In my seat, two attendants came to my help and could not do it. Something apparently was broken. I spent 13 miserable hours without being able to find a comfortable position for my legs. I strongly suggest to Vietnam Airlines get rid of the footrests altogether, or find an easy-to-manage model."
優點： "The plane is comfortable, staff on board are very polite and helpful."
缺點： "Boarding is not good, the special assistance counter was just checking in random people and my elderly mother wasn't given assistance until lining up at the departure gate. When finally given priority because she couldn't keep standing in line someone told her to go through but when we did another staff person argued with us and then argued with the other staff who let us through. Very inconsistent experiences and no help for elderly, only babies. Food is not good either, vegetarian meal is not filling just a few vegetables and second main option I was told was noodles but when opened it was western spaghetti with a clump of meat I had to pull apart."
優點： "Great service and very caring"
缺點： "Old plane. Mediocre food"
優點： "Crew and airplane were great!"
缺點： "Food was not as good as I'd remembered on previous trips."
優點： "I think the foods from Hanoi to HK and HK to Hanoi are very decent. The flight was not that crowded and crew members were behaving very properly."
缺點： "A lack of flight entertainment options"
優點： "Plane was clean. Staff were pleasant and professional."
缺點： "Flight from TPE to SGN A321 was very comfy able."
優點： "The whole flight"
缺點： "Nil by"
優點： "the legroom, the seat, the footrest, the armrests - 2 each! Very comfortable, slept well."
缺點： "Crying babies, but the Bose QC35 noise cancelling headphones took care of that!"
缺點： "This normally short flight was prolonged because of weather. The airline can't control this. However, we only got two updates by the crew, once to say that we were unable to land and were now going to Pnomh Penh to refuel, and sending to say we were leaving Pnomh Penh. The total time over five hours and would have been better with more updates."
優點： "Boarding on the 787 Dreamliner was ok French wine selection was good"
缺點： "Food was average Limited entertainment movies etc Seat was uncomfortable and rocked either broken or poorly adjusted - thrilling on landing!! Staff did their minimum job and that's it no drinks during flight etc strange during a day flight they dimmed the windows to watch movie I hate the offset seating configuration I'm 184cm and it was difficult to stretch out."
缺點： "the seats are too small for an overnight trip. I would have preferred to be charged more and have more comfortable seating for such a flight. All else was satisfactory."
優點： "Everything! The service, friendliness, food, movies, clean restroom, etc."
優點： "Ground and air staff were pleasant and helpful"
優點： "Crew on board was responsive and really helpful with regard of needs of passengers. Food tastes really good. Decent amount of leg room, considering it's economy class."
缺點： "We had a flight at 11am in korea with vietnam airlines heading back to Singapore. We had to queue an hour and a half for our boarding pass and check in, which makes it unbelievable how is that possible. We were there early since 815am, and only got our boarding around 10am. We nearly missed our flight as there were queue all around for security check. I guess this is the first and the last time i will travel with Vietnam Airlines."
優點： "The plane and food were good"
缺點： "Took a very long time to get checked bags"
優點： "The staff were very nice."
缺點： "I would like a few more western choices of food in the business lounge"
優點： "The Air France business lounge that Vietnam Airlines use in CDG Airport was excellent. Lots of space a good selection of food. The airline staff where all wonderful and food on the plane was delicious. I like the sleeping pods. Very private and comfortable."
缺點： "I would like a few more recent English movie choices."
優點： "Managed to take off close to scheduled time despite inclement weather. Offered disposable raincoats for passengers for transfer from tarmac bus to plane. Staff are always polite and courteous."
缺點： "Ran out of chicken and only had fish. Not a fan of fish. Was offered "chicken or fish" but when I selected chicken there was none!!! Not a fan of the bus transfer."
優點： "No problems. As usual a friendly crew very efficient."
缺點： "Seems like this Airline just doesn't ever fly on time. I don't think they take flight schedules seriously."