優點： "I was very appreciative that the cabin crew went through the cabin prior to take off to check that everyone was wearing a mask properly (covering mouth AND nose). I flew United a few weeks ago and had to politely ask the person next to me both on return and departing flight to make sure the mask covered thier nose. A lot of people in the cabin weren't wearing masks properly and the crew didn't seem to care."
缺點： "Pagar una maleta demasiado"
優點： "Nothing at all"
缺點： "Everything from boarding to landing the flight and atleast could have informed the next connection that we would be late by a few minutes so we could have caught that flight. Instead we ended running around the airport for no reason."
優點： "Direct flight Erie to Charlotte. Glad for that."
缺點： "Not sure why, assuming it’s the plane type, but first time in 35 years my ears continued to pop all the way up and ended up with ear ache."
優點： "A wonderful crew!"
缺點： "Less turbulence on take-off; but I don't really think you can control such things!"
優點： "Check in was very good. The seats can be more space."
缺點： "I think the breakfast should be better."
優點： "All was ok accept they charge 32dollar for bag."
缺點： "Travel with free bag."
優點： "More comfortable seats"
缺點： "They need to have better policies for morbidly obese seat mates who feel entitled to lift the arm rest and take over a good part of the neighboring seat. With a full flight, the attendants couldn’t change our seats and said that they realized I was out a horrible situation"
優點： "Exactly on schedule."
優點： "Gate for flight to Paris from Chicago was changed at least 4 times. At the gate boarding was supposed to start at 10:15. Kept getting delayed until 11pm and then it finally got cancelled. Noone directed us on what to do. It is 20hours later and I still haven't made it 6to my destination."
缺點： "My luggage is lost and none of the American Airlines have been able to locate it. I will never fly with American Airlines again."
優點： "Flight attendants were helpful"
缺點： "My seatbelt was installed incorrectly."
缺點： "They charged EUR 50 for the 1st bag of luggage on an international flight. I never heard this before."
優點： "ontime easy boarding comfortable and quiet"
缺點： "no gluten/dairy free items"
缺點： "No entertainment in the seatback or power for charging personal devices"
優點： "The person I sat next to was kind, as was the crew."
缺點： "The seats in economy are too close to the row in front and too narrow. You can barely move. Its claustrophobic, even for a person not prone to it. I had to upgrade my seat to avoid this as I was in those horrid seats on the trip over. Crew from the late arriving flight should have announced the connecting flight delay well before landing at DFW. The flight should have been held for 20 minutes, as it appeared that the majority of the passengers affected were able to clear customs and arrive at the gate in time."
優點： "Smooth flight"
缺點： "Tight fit for 6'3 male"
缺點： "I was rebooked and the process between American and British Airways was very confusing. I was lucky to get a seat on the plane which I had to pay extra for even though I booked in January for an August flight. Also it was crazy that there was no inflight entertainment for such a long flight."
優點： "On time, nice plane"
缺點： "Realized I left my iPhone in pocket of my seat as soon as I exited plane - spoke to gate agent within 1 minute of leaving plane and she Asia she would get the cleaning crew to look while I waited. Waited 20 min only to hear a bunch of lies about how they asked the flight attendant to look but she couldn’t find it - should have just walked back on plane to do it myself. Was told to “go online” and file a lost and found report. This is a small airport - TRI cities TN - absolutely zero customer focus by and American Airline employee - and I asked to sp all with a supervisor and manager with the hope I would get my phone back. Worst service and zero caring attitude I’ve dealt with - and I fly a lot. It will be Delta from here on out. I went on line and filed a complaint and lost and found report - am betting a large amount of money I hear nothing other than an automated reply."
優點： "USB port at seat. Smooth ride and landing. Complimentary wine."
缺點： "Some of the typical unfriendly flight attendants. No way to get comfortable on the 10-hour flight. Horrible movie and other "entertainment" selections. Had to wait about 45 minutes on the tarmac after landing because they couldn't get an available gate for our scheduled flight. Beats the 5 HOUR delay on the flight out to Athens though. I have to say that's all the usual American Airlines incompetence. The cockpit crew always seem great though. I don't fly American unless I have to."
缺點： "Aircraft issues, late on take off, a gate change, but the ticket against kept us informed"
優點： "An elderly lady sitting next to me with a broken arm.....was approached by the flight attendant and the flight attendant was so considerate that she took the lady to the empty seat in first class!!! I noticed this kind gesture and noted it to the flight attendant. She told me sometimes folks get upset asking why they did not get the upgrade! It amazes me....I always think if that were my mother how would I want to be treated!!! CUDOS to this Flight attendant....Thank you AA for making this gesture and God Bless you all!"
缺點： "Surprise....American Airlines no longer food nor one bag free! Well if you can stomach the not even a snack nor one bag...then Fly AA so not so bad after all. But Gate agents, baggage handlers, pilots and flight attendants take away any negatives whatsoever! Great work AA."
優點： "Bad bad"
缺點： "Bad bad"
優點： "Good food!"
優點： "Time in air was quicker since we left so late"
缺點： "We spent 45 minutes on the ground in miami waiting for rake off in a hot airplane with no real air. Babies were crying because of the heat and everyone was sweating and complaining."
優點： "Getting home safely"
缺點： "Finding damage to my luggage"
優點： "Flight was on time. Attendants were nice."
缺點： "For the 100th time, you seats are too dang small."
優點： "The flight was on time, so no issues with that."
缺點： "Checking-in at CDG was very inefficient, it took forever, even though it was automated. Having to put my own tags on my bag is not great, especially if they fall out. No personal screen for entertainment on a transatlantic flights? Really -it's 2017? Food was really bad - all packaged snacks."
缺點： "The plane was dirty, the window had a leak, the TV was too far away and the sound system to watch the movie was broken. When the plane is in that poor of a condition, it's time to replace it. F."
優點： "the crew went out of their way to make you feel as comfortable as possible very nice"
優點： "Got to Paris. Crew was nice."
缺點： "Very tight seats that had minimal room to sleep. My knees hit the seat in front of me when sitting upright"
優點： "That I arrived to my destination alive."
缺點： "It was my first time taking Virgin America and I didn't know movies weren't free. I used to travel a lot and I've never had to pay for movies. I ended up watching 12 episodes of Big Bang Theory because it was the only free thing to watch that wasn't LinkedIn videos or Disney, which really sucked. Comfort level wasn't any better than any of the other airlines and service was the same as well. I've heard good things about Virgin but my experience was just mediocre."
優點： "Boarding and debar king was quick."
缺點： "Attendant was surly, no coffee, no continental breakfast as indicated on the reservation. Very disappointed with in-flight service."
缺點： "35 minutes off schedule"
優點： "All connections-smooth"
優點： "On time departure and arrival"
缺點： "Boarding experience was terrible (no family boarding, very rude agents, slow). Flight was average with no communications from crew. Southwest Airlines whenever possible for now on..."
優點： "All went well with the exception the crew was late"
缺點： "Crew was late"
優點： "The crew was very helpful at each stop even though they weren't responsible for the disasters."
缺點： "Initially we thought we were flying with British Airways. We then had to do some digging to realize it was all out of American Airlines. Then we couldn't get proper boarding passes and luggage tags until one of the crew members spent a significant amount of time untangling each leg of our trip so they were in the proper order. We got delayed by 4 hours in Chicago and missed our connection in Manchester. We had another 5 hour wait there. By the time we got to Dublin, our bags didn't also arrive. After almost 24 hours of travel, we arrived but without all of our stuff."
優點： "The AA app for entertainment works well, friendly crew."
缺點： "The flight was delayed 90+ minutes, yet they didn't tell anyone until 90 minutes prior to departure. They knew of system delays and should have updated many hours before the flight but they didn't and had us all there very early waiting around doing nothing."
缺點： "Toilet was broken causing long wait time Tv's didn't work causing for a very long flight Many things in restroom were also not working"
優點： "Got to my destination on time."
缺點： "Where to start? How about when I checked in at the counter, I asked the check in attendant to add my FF number on my ticket. They said they'll get right to it, handed me my tickets and sent me on my way. It never happened. Not a big deal, I can request the mileage post flight, but still something. Look at my tickets, that I had booked a week in advance and specifically reserved an aisle seat. My ticket says "Priority Verification," whatever that means. Turns out it means you don't have a seat, and you get the worst of the worst. So what seat is the worst? How about the middle seat in a row of 5. The middle in a row of 5, on a transoceanic flight... What kind of airlines has 5 in a row? The guy next to me spent $300 for his ticket, I spent $1200, for the same flight, and this is the kind of seat I get? The plane felt like it was straight out of the 90's, carpeted center walls, old seats, tiny tv's. Overall, a plane that felt had not been updated in decades. Took 20 minutes for a flight attendant to respond to the flight attendant sign. This wasn't during beverage or food service, just a normal time at cruising altitude. They also don't have eye masks. Every other transoceanic flight I've been on has them provided in the seat pocket, American Airlines doesn't even have them on the plane! Economy class has no USB or power outlets, the in flight entertainment is about a 5" screen in probably 260p resolution. Decent selection of movies, but you have to join the movie in progress or wait approx 10 minutes for the next movie to start. Legroom was okay unless you had one of the entertainment boxes in your way, then that takes up 30% of your space. Some of the tray tables do not have cup holders, on the top, bottom, or anywhere on it. Also my table was tilted, so every time I put a cup on it, it slid right off. Seems like a minor complaint, but eating dinner and fighting a sliding cup the whole time is a pain. Dinner and breakfast tasted decent, but you can tell American is cheap on the food. Most airlines will give something like a main course, a bread roll, fruit cup/salad, juice, small dessert. American gives you the main course and a fruit cup and that is all. Crappy utensils too. Overall, if I had paid maybe $200 for the flight, I wouldn't have any room to complain, but because American holds the government carrier contract for FY17, I had to fly on them at exorbitant cost, and would never recommend them to anyone."
優點： "Very efficient boarding, new plane"
優點： "Easy changes to my first flight reservations to avoid catastrophe."
缺點： "I liked everything!"
優點： "It took off on time and life was good."
優點： "There were charging outlets. Bravo!"
缺點： "They lost my baggage"