The food should be better. The service is good. The seat is ok.
JAL is a good flight to visit Far East, especially Thailand for a discounted fares:-)
Same very helpful crews good job
cramped seating, no entertainment, no meal despite the website ensuring it. The baggage crew dented my hard shell bag.
The airline wanted to charge me an additional $108.00 to check my second bag despite their policy stating that the first two checked bags are free. In order to not miss my flight, I had to leave one bag. Thankfully, I had enough room in my other bag and carry on to accommodate all my things.
優點： "Flight was typical."
缺點： "No direction for the connecting flight and no help to understand the connecting flights."
優點： "Simple check in and boarding, right on time."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
缺點： "Had serious and consistent blockage to receive seat assignment from AAirlines. Round trip ticket with JAL but they code shared lax to tokyo with AA. Later AA refused to let me change THEIR seat assignment (3 scattered middle seats in economy). unless I bought an upgrade. They also said tic"
優點： "Felt welcomed"
缺點： "Just felt a little cramped but not to bad"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
優點： "The flight attendant and staff was extremely nice and accommodating. Japan airport is updated with excellent facility and flight transferring was easy."
缺點： "no 1st class offered. I wanted to use my system wide upgrade but can't get a flight that offers 1st class anymore"
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
缺點： "Bad seat near bathroom. Smelled like pee entire trip"
優點： "New plane, excellent service both on the ground and air. Above average food."
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "As expected everything was not overly done nor less of comfort and services. The food was Excellent quality and prepared with care. The airplane was new types and flew fast and smooth."
缺點： "The Kansai airport was huge and super fancy. Shere number of people were like the Zoo and its designed to move people through all the retail shops to get to my gate."
優點： "Was spacious due to flight being in the middle of the week and tasty food."
缺點： "Wish there were food. Was hungry after long flight."
優點： "Flight was half full so was able to take aisle seat."
缺點： "Fight attendant service was poor. Even getting water for meal, the attendant 'forgets' to bring it."
優點： "Excellent crew,service and great food."
缺點： "It was little bit warm during flight. There were several other passengers that c/o the temperature being too warm."
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
缺點： "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."
優點： "Japan Airlines still provides all the services to make for a comfortable journey. The airline staff are excellent, the food is good and there are no bag fees."
缺點： "I did not like that we could not book our seats until 72h before departure."
優點： "Once again the service from the flight attendants was perfect."
優點： "Superior service in a great and spacious plane."
缺點： "Seats are a bit flat and shallow, besides that it was awesome!"
優點： "My sister got airsick the last hour of the flight. The flight attendants were extremely helpful and considerate in easing her discomfort."
優點： "The staff tried to accommodate all of our needs. Everyone was polite and friendly."
缺點： "Food was not the worst but not so great"
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "on time and excellent service"
缺點： "a bumpy ride compared to our flight from NY to Japan"
優點： "What sets JAL apart is the quality of service both on the ground and in the air. As customers, even in economy, no request was too minor to be treated as the most important of the day. Both legs were on time, the meals were excellent, and the chouce of movies was more than adequate. I will fly with JAL again."
優點： "food was great movies are updated flight attendants are professional and courteous"
優點： "Couldn't ask for anything more than what was offered. Flying is never exactly a pleasant experience, but JAL makes it as painless as possible. Food was excellent and staff were extremely helpful and professional at all times."
優點： "This flight was just pretty routine."
缺點： "I wasn't able to make my original flight but that was more the airport's fault so I had to take a later flight and didn't get a choice seat. Tight quarters."
優點： "I asked for a window seat but if was not available. I was told to go to an information desk which were not too close and it turned out that they couldn't help."
優點： "Our flight TO Tokyo from Honolulu was wonderful! Our seats were spacious, the plane wasn't filled to capacity, the in-flight entertainment was the best I've ever seen, the food was amazing. On our flight BACK, the crew was still wonderful, and the boarding process is quick and efficient."
缺點： "Aside from having to take the red-eye, the seats for our return flight were the most cramped I've ever been. My 6' husband's knees were touching the seat in front of him, and the seats were super narrow. I can't remember being so cramped in my entire life. That's really my biggest complaint, but when the flight is 6 1/2 hours, being cramped gets old really quick."
優點： "delicious meals with good drink selections. cabin crews were nice and have smiles on them all time. I saw crew provided excellent services to a young mom traveled with 1 kid and 1 infant with her mom on board throughout the whole flight which were impressive."
缺點： "I believe the air line cut down snacks between meals (my flight were 13 hours) which was little disappointed. Restrooms were not as clean as before although they were way better than other airlines. Crew's English speaking still need improvement. Please keep up the good works! I will flight JAL again soon."
優點： "Attendants were very supportive. Food was very good."
缺點： "Restroom smelled bad"
優點： "Roominess of economy seats."
缺點： "Poor movie selection. Heavily skewed to action/terror/suspense. Very few dramas, and none of them current."
優點： "I wasn't interested in the meal which i would eat in airplane before i got on the plane. So, without any expectation i got the meal. It tasted good and the service after meal was also good. If i have a chance later, want to take air Japan again."
優點： "We had a 4 hour delay due to maintenance, so many of us missed connecting flights in Tokyo. But the airline put us up in a hotel and gave us meals, so I had a nice bonus day to see the city. The flight itself was very pleasant, with the cleanest bathrooms I've ever seen on a long flight and plenty of food and drink."
優點： "Great 12hr flight"
缺點： "Loved everything!!"
Terrible seats and experience with the Atlanta airport switch over.
Moved my seat to a middle chair without asking me
This flight was canceled and we were told flight doesn’t exist, delta did a horrible job.
I liked the entertainment. But the snacks could have been better. Definitely need More choices to choose from.
I love that they have a lot of selection of movies and different channels. More snacks selection
I was originally supposed to fly out on 2/18/22 and return on 2/22/22. I drove three hours to get to the Albany airport. While waiting Delta sent a message stating that my flight was delayed an hour so I would not make my connection in Laguardia. I waited 35 minutes to talk to a Delta agent in the Albany airport. She said there were no other flights until Sunday 2/20/22. I rebooked my flight for the following Thursday 2/24/22, but she could not book my returning flight on Sunday 2/27/22. She gave me a phone number to call. I stayed on the line with the Delta agent for 2 hours to book my returning flight. This was not optimal because I have to work on Monday 2/28/22. On my returning flight, the flight from Atlanta to Albany was delayed three hours. This placed me arriving in Albany at 2:30 am. By the time I found my car and drove three hours back to my house it was 6:00 am 2/28/22. I had to take a half-day off so I could sleep before work. In total, I took a half-day off on 2/1822 to arrive at Albany on time for my flight, drove six hours for nothing, and had to take a half-day on my returning flight.
Cramped seats. No "food" service due to the short flight. When was the last time real food was served on any domestic flight? Crew not too friendly. Poor sound system to hear the pilot and flight attendants.
KLM flight staff were very helpful and attentive. They had plenty of snacks available during the duration of the trip, the dinner and breakfast meals were tasty, the airplane was clean and each seat had a built-in video screen for entertainment purposes. I would definitely fly with this airline again.
Overall good flight. Only downside is that the passenger next to me took up part of my seat in addition to hers, which was slightly uncomfortable but not a big deal.
優點： "The crew members were nice and didn't bother while sleep when giving out snacks & drinks (I've had this done to me before, annoying). Plane was comfortable because it wasn't packed, so was able to have a seat empty in-between me. The entertainment offered was really good, the connecting to the Go-inflight WiFi was a bit difficult, but no biggie."
缺點： "THE DELTA TERMINAL AT HARTSFIELD AIRPORT, ATLANTA, IS DIS-ORGANIZED!!!! THERE WAS NO ONE GIVING PROPER INSTRUCTIONS FOR DROPPING BAGS OFF, PEOPLE WERE EVERYWHERE IN EVERY KIND OF MADE LINE!!! ALMOST 30 - 40 MINUTES OF WASTED TIME, THIS AND THE SLOWEST TSA PROCESS CAUSED MANY TO PROBABLY MISS THEIR FLIGHTS, INCLUDING ME (THANKFULLY MY FLIGHT WOUND UP BEING 3HS DELAYED - THAT'S NEXT). DELTA SHOULD INFORM TRAVELERS ABOUT TIMES WITH THEIR BAG DROP AND TSA!!! 3HRS TO GET A SMALL PART THAT ONLY TAKES 2 MINUTES TO FIX, I'M VERY GRATEFUL IT WAS FOUND WHILE ON THE GROUND, BUT AFTER 1 AND HALS HOURS COULDN'T WE HAVE JUST CHANGED PLANES!?!?! I WAS SUPPOSED TO BE HOME AFTER 10A, WASN'T UNTIL ALMOST 2P.."
優點： "Movie selection are great"
缺點： "The earphone jack Was not working properly have to hold the earphone plug to the earphone jack the whole flight to watch movie"
優點： "Everything ok. I was hoping to buy food but glad to see almonds as one of the free snacks. Delta seems to be upping its game a bit lately."
缺點： "No US carrier seems able to master smooth boarding without standing waits."
優點： "We got home safely! The crew was great and generally cheerful despite less than great conditions."
缺點： "Lots of delays due to weather, which I get. The plane was small and old and stuffy with too close seats."
優點： "Nothing horrible service"
優點： "Friendly crew. Landed early."
優點： "Movies were good, once in flight it was a smooth ride"
缺點： "Communicate better during the delay"
優點： "Surprisingly comfortable for such a short flight. The approach is impressive. Friendly attendants and captain kept everyone updated when there was a slight delay. Was overall a really nice flight"
優點： "Everything except landing at the same time my next flight was boarding. I had to sprint and was greeted my the meanest delta agent I have ever known. I didn’t know you could be that snotty. She would not Listen to me or help me get the correct seat o had signes up for"
缺點： "Attends on flight said to go ask gate crew to help me and I rushed out to be greeted again by the bus mean crude snotty agent. She told me to get my rear on the plane The attendants didn’t have a clue that she had others to board ( they all got upgrades) and I better move my rear. I was shocked."
優點： "The plane was very new and clean; entertainment options and food were very good; it was a good flight."
缺點： "At baggage drop-DCA: Charged me for a bag when I had a status that allows 1 bag free; she would not listen, made me pay for it in order to check my bag and then told me to go over to customer service and ask for a refund."
優點： "William the flight attendant was very friendly and provided great service! When the row next to us was open he suggested me to move over, making the flight spacious and comfortable! We had to gate check our bags, but the crew was efficient and we didn’t have to wait to get them when we deplaned. Great service."
缺點： "Great flight!"
優點： "The on flight entertainment was good"
缺點： "Sleeping was too uncomfortable"
優點： "Flight itself was fine"
缺點： "My flight to Atlanta was delayed which caused me to miss my flight to Seattle. The next earliest flight was booked so had to catch another flight several hours later. No one from Delta offered any sort of compensation."
優點： "The efficiency of having my boarding pass on my phone (Apple Wallet). The Kayak and Delta apps streamlined perfectly and I was able to check in and pay for luggage through Kayak! I just need to do better at checking my phone due to both apps sending me updates about flight delays and luggage locations"
缺點： "Lack of space from being confined to the middle seat but the passengers next to me were nice and the plane ride was over before I realized it."
缺點： "Food, cramped seating."
優點： "Left on time. There were plenty of seats available"
缺點： "It was a bit cold. Bring a sweater"
優點： "Got to London on-time (early, actually) and safely. The in flight meal was okay. The leg room in comfort plus was great, the mobile app was awesome, and the staff (check-in, gate, cabin and flight deck) were professional and friendly all around."
缺點： "The leg room was great, but as a broad-shouldered guy, the width of the seat was miserable. Unfortunately, the Delta 767 doesn't offer any upgrade for a wider seat beyond Delta One, and my employer won't spring for that. Too bad there isn't a premium economy option. Also, the entertainment unit in the seat next to mine malfunctioned, which you wouldn't think would impact me that much except that because it was "seeing" touches randomly throughout the flight, the screen would turn on, off, brighter, dimmer, play random stuff, and just generally be as annoying as possible to everyone nearby throughout an overnight flight."
優點： "The pilot was extremely informative The stewardesses were helpful It was a delayed flight and they made it relax"
缺點： "Bad weather at LGA"
優點： "Everything was perfect and most of all ON TIME Thank you Delta!"
優點： "Our flight attendant was excellent. Service with a smile."
缺點： "We almost missed the flight sitting right in front of the gate. No announcements could be heard in the gate area and when we asked, they said they were already removing our luggage, Very odd. Food was terrible! Choices were pasta and cold chicken salad. I had the pasta, which was bland ravioli in two bland sauces. I was surprised, because I had experienced better food on recent international flights."
缺點： "It was perfect, left on time, arrived early!!,"
優點： "There was a medical emergency and the crew responded quickly and asked for onboard medical personnels. Wi-Fi was fast."
缺點： "Lack of snacks."
優點： "Did not wait for luggage."
缺點： "Food was marginal. Equipment had low ceiling under carry on shelf. No entertainment."
優點： "Everything went fast & smooth"
缺點： "No leg room"
缺點： "The flight was fine, but there was no onboard entertainment. Fortunately the Wi-Fi worked so I was able to stream."
優點： "Every single detail was outstanding"
優點： "Wi-Fi on the plane is a nice touch."
缺點： "The seats are packed so tight there's almost no leg room - actually there is no leg room when the person in front of me reclined their seat. Since we were advised to get there 3 hours in advance only to wait two and a half hours in what is quite possibly the most uncomfortable waiting room anywhere this just makes the cramped plane even more frustrating."
優點： "Easy flight from check-in to boarding to deplaning."
缺點： "Nothing really! No entertainment and nothing but almonds eaten."
優點： "I love Delta, especially their newer planes that have screens in the backs of headrests and free movies."
缺點： "Leg room is never enough. I'm 6'1"."
優點： "Ind-atl flight was absolutely amazing i couldn’t find really anything wrong with the flight besides spacing for seats"
缺點： "Spacing with seats"
缺點： "Paid first class. Got served after people in coach."
優點： "Almonds were very good as snacks. Flught departed ontime and arrived early. Checked bag arrived in less than 20 minutes."
優點： "It landed safely"
缺點： "Delayed take-off, one plane for hour or so."
優點： "Wonderful experience with the staff."
缺點： "No complaints."
優點： "ability to book a later flight when I missed my connection through the delta app."
缺點： "Delays, missed a connection, booked a new connection through the app and that one was delayed as well...what was supposed to be a 3.5 hour experience turned into a much longer one. Seats do not accommodate people over 6'2" abiet very poorly."
優點： "Pilot almost barrel-rolled us climbing out of JFK, so if started well enough.... Ground assistance (wheel chair) left me with a badly bruised left big toe and I didn't think we'd ever get through the TSA. The pat-down I received was more like a sexual assault and I didn't even get a happy ending. We made it to RDU, so the exercise was a success, but it was a huge hassle."
缺點： "After reading the good things, you need more bad?"
缺點： "I don't know why delta's service has deteriorated so much in the last few years. Last two times that I flew the service and attitude at the gate has been horrible. Seat assignment has become a dread. Upgrade options are over priced. I guess I will be looking for a new airline."
優點： "Nothing to like"
缺點： "Poor service Poor air craft space The is my worst cattle transport Shame on Delta"
優點： "Crew was great!"
缺點： "Flight was so short there was no food , drink or entertainment."
No food served. Thus no appropriate rating.
The only thing that was lacking had to do with the size of the jet. There was limited room in the small jet but it was fine for the short duration.
Flight was delayed approximately 30 min.
Sone pleasant staff. On time. No AA staff at gate at boarding time in PHL. Most staff engaged with one another, but not very attentive with customers.
So much fun to be delayed 3.5 hours so you land at 12:12 a.m. CT and then discover there are planes stacked on the tarmac but no open gates. We’ve been sitting in a hot plane for 1:20 and have no estimate when we’ll get a gate. This was poor gate management by American Airlines and DFW. Every AA flight I am on of late has been problematic at best.
缺點： "The customer service desk!"
優點： "The pilots and the team did a good job."
缺點： "They changed my seat i paid For last minute and sat me in a small seat when i paid For extra leg room."
優點： "Everything was great"
優點： "The seat although with limited leg room, was comfortable."
缺點： "The desk agent at the airport was awful and made my experience unpleasant. And already stressful travel was made much worse."
優點： "flight attendant excellent. Flight on time."
缺點： "Seats too small tight uncomfortable. Boarding without a jetway uncomfortable."
優點： "Seat extraordinarily comfortable"
缺點： "Terrible turbulence and very scary"
優點： "Nice Asian stewardess made up for the rude tall bald African-American male Stuart who was snapping his fingers and literally yelling at me for no reason! I turned around and walked away to avoid conflict. He was being overly dramatic and completely rude and several people clapped when I responded"
缺點： "One particular steward mentioned above could adjust his attitude and be polite to his guests. He had no reason to be overly dramatic and excited nevertheless yell at clients!"
缺點： "The legroom is not sufficient for taller people"
優點： "The entertainment on the flight"
缺點： "Flight was delayed"
缺點： "I purchased a seat upgrade, so much more leg room and a relatively comfortable seat. No seat back TVs so bring your own entertainment."
優點： "Seats were not too cramped."
缺點： "Wifi that actually worked."
缺點： "To tell you beforehand that 35J, the seat I chose, is smaller than the rest of seats in Economy"
優點： "Once the flight began everything was fine"
缺點： "The flight was delayed 3.5 hours without a solid reason being explained to the passengers"
優點： "great trip and crew"
缺點： "WiFi was weak...things were stolen out of my carry on checked at the gate in Charlotte...I had the only bag checked at the gate."
優點： "Friendly and attentive crew. On time."
缺點： "I purchased a business class seat and did not get a business class seat. In Philadelphia the agent would not give me the available seat because I was not on an upgrade list. He said I would have to call american. I tried several times. (I also called british air and they said they could not help.) Each time i tried American the message said they had high volume call back later. I reported this to BA and have not yet had a response."
缺點： "It was canceled and our trip has been delayed a day."
優點： "I upgraded to a premium seat I was assigned a seat in the middle very uncomfortable when there were empty seats three rows ahead should not have been a problem"
優點： "The plane was comfortable, and the stewardesses were friendly. The plane was not full, so it was easy to get board and deboard, the toilets were clean with no lines, and the entertainment was top notch."
缺點： "American wins tge coach torture contest!"
優點： "We got there"
缺點： "I am STILL in Chicago :("
優點： "ON TIME AND VERY SMOOTH. EVEN EARLY! THANKS!"
缺點： "Very high decibel high pitched noise from engines as we taxied to gate in PHL. VERY annoying. Lasted over 5 minutes. ALSO, i didnt need to print out own boarding passes. You could fix your website check in px."
優點： "Once I got onto the plane, it was fine. It was a short flight. Everyone was nice and they offered drinks and a small snack."
缺點： "I was late to my first flight from Dallas to LR due to my flight from Spain coming in late. I got off the plane and there was also another connecting flight printed for me. I thought "wow that is amazing sevice! I am def going to brag on them." I should have done it myself... after a 30 hour traveling day.. I got to the counter to get on my second scheduled flight home, and it wouldn't let me on because something with my Rickey was not working on the computer. The person did not know how to fix it so I missed the flight. After calling a supervisor, and that said supervisor never showing up, someone else finally happened to walk by and helped the original person fix the problem. Finally after waiting 5 hours total, I was on my flight home. The first flight was amazing but this flight makes me question if I want to ever use American Airlines in the future."
優點： "They were able to reschedule to another airline"
缺點： "Flight was cancelled"
優點： "Shabby Cramped"
缺點： "Cramped Uncomfortable"
優點： "I like that they let a 70-yo wobbly old man hobble the length of plane to get some hot tea because there's no climate control i the air craft, and let the poor old man hobble back by himself juggling the hot tea in his hand and trying his best not to fall. Plus I truly admire one of the air stewardess's ability to chew gum - she was chewing vigorously throughout the 7-hour long flight. Amazing."
缺點： "BA and AA is the best partners. Because both their air crew are clueless about service standards. A 7-hour flight from London to JFK, again no meal choices, no offer of drinks in between meal times - is this a standard Western service level?"
缺點： "I despise Heathrow. I'll only go there or use an airline there as a last resort."
優點： "Flight was direct and on time."
缺點： "Waited 45 minutes at baggage claim before the carousel even began to move. Not much legroom or personal space."
優點： "Customer service was excellent. Smooth flight. Early."
缺點： "In Charlotte the kiosks were not acting right. The agents were still exceptional but you could tell they were frustrated"
優點： "GSP easy to navigate- easy option for WNC travelers"
缺點： "Delayed an hour. Don't think I've had a single American flight on time. No food or movies on international flight. No blankets or pillows."
優點： "I liked almost everything! I loved the timing, the punctuality, the service (besides one person from the service), the food was good. I did not like that it was really cold. Also, I liked the movies they played but it is kind of hard to watch when you are right below the tv"
缺點： "I liked almost everything! I loved the timing, the punctuality, the service (besides one person from the service), the food was good. I did not like that it was really cold. Also, I liked the movies they played but it is kind of hard to watch when you are right below the tv"
缺點： "Small, old plane. No drinks, snacks, or entertainment."
優點： "The crew was so friendly and helpful and especially kind to my five year old son."
缺點： "The plane was quite old and so the entertainment options were poor for such a long flight."
優點： "The in-flight entertainment interface was well-designed. The aircraft tracker is the best, the media selections were plentiful. Having the usb and headphone plugs next to the monitor is the best. Better than Virgin for sure. But strangely, you couldn't order from the food and drinks menu like you can from Virgin so it was just a video version of the menu card. Food was good."
缺點： "Someone destroyed a lavatory so we were short one for the flight and caused a 30 minute delay before take-off. The usual spiral happened: pilot flew into bad turbulence to make up time. No biggie."
優點： "N/A flight was cancelled."
缺點： "Flight was delayed and finally cancelled."
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
Not to bad gray flight but small plane
Not good, my guy. I’m still at the bar since my plane is broken.
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "Crew friendly and helpful."
缺點： "Delayed after boarding due to lightning ground stop. Had to deplane and reboard. Almost 2-hour delay because gate agent had to rebook several people on the spot."
優點： "All the kind staff from checking in to leaving the airport.!! All well maintained and experienced to cover all very professional,"
缺點： "The variety of food items or snacks on the plane would be so wonderful. Even for purchase."
缺點： "Sits not suitable for long distance travel"
優點： "It was a very old and TINY plane."
缺點： "Newer and atleast a midsize plane."
優點： "Got to destination 30 min early"
缺點： "Free WiFi"
缺點： "Couldn’t understand a single thing she said! She mumbled everything and talk crazy fast!!!"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Efficient crew, knew their business, executed their functions well."
缺點： "Small planes are inherently less comfortable, but that just goes with the package. Nothing you can do about it."
優點： "Small flight, lots of room despite being an older plane. Friendly staff"
缺點： "I do my best to avoid United because of the terrible service I seem to always receive, and this time was no different. After 3 hours of waiting for a delayed flight, I was 10 min late to my connection (United's fault!!) and forced to sleep in the airport over night. This is unacceptable behavior from any airline and only reminds me yet again why I do not fly with United. Worst experience."
優點： "Flight delayed, missed connection in Chicago. United automatically confirmed me on next flight."
缺點： "United sent timely notification that flight would be delayed. Sent no notice regarding missing connection in Chicago or rebooking the connection. The only notice that United automatically rebooked me was on the United app on my phone."
優點： "fast take off and good service."
缺點： "The crew was haughty and rude, my purse was taken and stowed in overhead storage, the person sitting next to me wouldn't stow the carry on luggage. I needed to take my daily medication during the flight and was not able to. I have chronic health issues and needed to take it on schedule, I was delayed in getting home because I had to stop and eat in the airport and take my medication"
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "my son was connecting in Newark, and they said they were holding the plane for him and 20 other passengers. when they shuttled them from one plane to the next, they got to the gate on the tarmac and the plane had already left. we had to drive 2 1/2 hours to newark at midnight to get our 18 year old son. when i called united about it, they said to write in on their website and i'd be compensated etc... 5 days later, haven't heard a peep. never flying united again...ever"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Mobile entertainment"
缺點： "I paid for Economy Plus. Once the doors closed a bunch of passengers decided to move up to the Economy Plus section without paying. The lead flight attendant made a tongue in cheek remark about it as the plane was pulling away but did nothing to enforce it. Not cool at all."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Staff was nice and accommodating. Plane ride was smooth."
缺點： "DELAYS. I had 4 flights within a weekend all with United and EVERY flight was delayed. The plane also heading to Newark ahead of us was overbooked and some people were pushed onto our plane, not a big deal if all can fit on the plane...but we wouldn't have if it wasn't for the delay causing those flying to Boston to miss their flights. Frustrating and adds an element of concern when faced with delays when the weather is fine. The internet on the plane is also confusing to use...should be clearer. Mistakenly booked my flight before realizing the new carry on policy, so trying to pack everything into a tiny bag to meet requirements was frustrating... definitely don't think I will be booking United again."
優點： "The crew was awesome!"
缺點： "Delayed flight coming and going!!"
優點： "Nothing. They booked me on another flight with no need supposedly plane has delate but I maked on time for my connection Now I am missing my paid luggage . Poor customer service at South Carolina"
缺點： "The girl that took care of me at South Carolina need more training"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Seating done in orderly fashion. Person serving food was nice. Updates on delay due to fog were helpful and reassuring."
缺點： "Took a long time to get luggage. Also I asked a United person working in baggage claim that if and when my luggage arrived she would help me get my bag off. I had a low back problem. She said yes. Then when my bag came I asked her to help. She didn't hear me. She was busy talking to a coworker. So I had to do it, which made my back worse."
缺點： "Touched down 45 min later than scheduled arrival"
優點： "Movies on personal device"
缺點： "We had confirmed reservations to go visit my daughter and son in law in Nashville. We had purchased tickets to see a concert in Nashville. We missed the concert and a full day of planned activities. We were bumped off the flight although we had confirmed reservations. So we decided to drive and incurred hotel charges. We will be driving back home and will incur hotel charges on the way home. We had to pay for gas and wear and tear on our car. This has been an awful experience."
優點： "Got me to the Newark ahead of schedule"
缺點： "The in flight magazine was in pieces and trash was in the pocket holdings the flight information."
缺點： "Had to sit on the tarmac for awhile. Overall though not too bad."
優點： "I like nothing! From the beginning It was a nightmare. Begin with changing airlines because theirs have mechanical difficulties. We have to sleep in the floor at miami. Never again!"
缺點： "Everything! From the beginning change airlines ,sleep on a nasty carpet,rude attitude! Never again!"
優點： "At least they were nice."
缺點： "Plane was 90 minutes late"
優點： "I had a fall over Thanksgiving weekend and needed extra help. The staff and crew were super helpful."
優點： "Great take off great landing"
缺點： "I had to cancel my flight. Even though I payed the insurance I still have not received my airfare back."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "2nd leg of flight was delayed by 40 min, so I didn't arrive in Detroit until 12:30 am. Not convenient for the person picking me up at airport! :-("
缺點： "First and last time to fly United. Flight from Washington DC to Seattle was delayed 6.5 hours. Every hour they announced it was delayed another hour. Also, no free entertainment during our 6 hour flight. We were given a $10 food voucher."
優點： "I liked the smaller aircraft and the friendly staff."
缺點： "I didn't like how the gate was changed at the last minute."
缺點： "Service is horrible and all personnel had a do not care attitude. I had 2 flights canceled due to maintenence and then when we finally were rebooked the third plane it was delayed 2 hours and I missed all my connecting flights. Once I arrived at next airport was rebooked again and that plane was delayed for 3 hours."