Was misdirected twice, also as a side note, RBC Avion rewards visa has the worst customer service when you need them. Switching cards as soon as I use all my points
優點： "Timelines of flight and courtesy of staff"
缺點： "Less waiting at Istanbul airport for next flight"
優點： "The flight was good as well as the service"
缺點： "No complaints"
缺點： "My bags were misplaced I have to wait for an extra day to get it"
優點： "Service and food was excellent. Good choice of movies. Also liked the cleaning of bathrooms. Seemed like they cleaned after each person used it. Remarkable."
優點： "Service ,food"
缺點： "Boarding take long time"
優點： "The way that crew made the comfortable light by asking everybody seating near windows to close the sheets so the passengers can rest! Thank for that"
缺點： "Nothing comes up to my mind"
優點： "Boarding and traveling comfort was good .As always staff were very good and attentive.Food not very good snd boring."
優點： "big screens, big movie selection, nice drink options, good menu"
缺點： "very small seats! hot on plane, with no optional vents, flight staff did not respond to multiple call button requests"
缺點： "Didn't happen. My first leg to Athens was canceled which created a humongous headache since it ended up canceling my return flights. Air Canada had to put me on completely new flights there and back. I think this has taught me to go directly through an airline. Justfly was not helpful. Neither was Turkish airlines."
缺點： "Same problem as the first segment (see above)"
優點： "Like flying first class"
優點： "Service and bag policy"
缺點： "The house food"
優點： "I'll recommend Turkish airline to anyone because of the cabin crew and the pilots. I enjoyed the service and we had a safe trip. I also like the entertainment service. I was able to watch the live TV news to keep me update."
缺點： "I didn't like the food. It's taste sour. The foods needs improvement."
優點： "Lousy airport (not technically airlines fault)"
優點： "Excellent food excellent services"
缺點： "Not prompt and boarding wasn’t great .."
缺點： "Would highly recommend"
優點： "My flight from Budapest to Istanbul was delayed by weather and heavy flight traffic in Istanbul. At booking time, I had only a 1 hour layover, which I commonly NEVER schedule. Upon arrival at the IST terminal gate, I exited quickly and was met at the end of the runway by a Turkish Airlines customer service rep, permitting me to transit directly to the transit lounge, rather than sending me back through security yet again. As she looked at my boarding pass for the next flight, she knew who I was and she sent me directly to the proper gate for my next flight. Turkish Airlines, you ROCK! (My bag even made the connection!)"
優點： "Overall it was good."
缺點： "The crew is really not aware of how to deal with passengers of various levels. They don't seem to have the sense of responsibility..."
缺點： "No entertainment system in the seats."
優點： "Flight was ok"
缺點： "The flight was actually run by turkish airlines, not philippine air as stated in my confirmation email, so we were sent to the wrong terminal. Nothing in the email said which terminal the flight would depart from or that it was actually turkish airlines. Very irresponsible and communication for customers should be much clearer. Luckily we were very early for the flight or it could have caused a serious problem."
缺點： "Long lines and very slow"
缺點： "Passengers in transit are herded to the transit lounge where there are almost no facilities."
優點： "I thought the food was excellent on both flights light , fresh and tasty. The seats were very comfortable and the staff very helpful. I was very happy with Turkish airlines."
優點： "AMAZING AIRLINE. Anyone traveling to this part of the world, fly Turkish!! Best international flight I have ever taken."
優點： "The service was very good as always with Turkish."
缺點： "Seats are not spaced enough. It is not big enough for a 6 foot 3 male caucasian."
優點： "Food, crew."
缺點： "Boarding process which did not use jetway."
優點： "Even though I had two different bookings for connections, since they were all handled by them, they offered me to send my lugagge to the final destination"
缺點： "In all the flights I took with them (7 so far), Service was reactive, not proactive. In fact, there was one time in which I asked for some water in a long flight (because they dont offer from time to time as other companies do, and I was truly polite in my request) and the guy from the crew told me 'please go and fetch'. I had to point these two huge guys sleeping next to me I had no relation with (I was at the window seat) for him to realize that he was being ridiculous."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Great experience for my first international flight."
優點： "I like the punctuality of boarding time and taking off/landing time."
缺點： "The second meal wasn't exactly my taste."
優點： "The tv because I got to watch a couple of movies"
缺點： "The crew did not know what they were doing. My grandmother needed a wheel chair and the lady who took her did not allow any of us to stay with her , mind you my grandmother can't speak English. The lady also told us that she didn't need the passport or her boarding pass ??? Because of that my grandmother almost got lost , we had to wait for her for an eternity. She got very scared and very upset for what you guys did . She is an old lady and it was one of her worst experiences of her life"
缺點： "I had a connection from Istanbul to Frankfurt with Lufthansa . I was disappointed that TK airlines did not allow me to check the luggage through to Frankfurt because the flight was on a different ticket . As an Elite Plus member , I expect better cooperation among the star alliance member airlines . I had to check out and back again , took almost two hours of waiting in lines . Good that on this occasion I had sufficient time and did not miss the LH flight ."
優點： "The flight attendants are very kind unlike the one with United airlines."
缺點： "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
優點： "the crew"
缺點： "the draft from the air conditioner"
優點： "Nothing, will never use this airline again."
缺點： "Worst customer service. Very uncaring and rude. Worst airline I have seen and I have traveled with many. Had doubts about using Turkish and a little less expensive ticket turned out to be the most expensive in many ways. Went to the gate 17 minutes early and the agents and the plane was there but was refused entry and was lied and told to go to gate 215 and missed the flight even though there were empty seats on the plane. Asked for help at the other gate but was given the run around and ignored by everyone and told to go to gate 214. After I went to gate 214 was told to go to customer service lower level. Turkish airline supervisor Mustafa Bogaz at Istanbul customer service held a grudge because I was upset and yelled at one of the supervisors and he told Mustafa and everyone not to help me and wanted to get back at me and said penalty in front of me to the customer service member I was speaking with. Mustafa lied and would not put me on a connecting flight and said I had to pay penalty and wait 24 hours. Told me to go to customer service outside the airport and would not call them after I told him I was ready to pay for a connecting flight and could not wait 24 hours and needed to go to work. Even though an American citizen was told needed a visa after waiting 1 hour in line and had to pay to exit the airport. The machine didn't work and the credit card was refused. Got stuck at the airport for 24 hours and missed work and a family event. Turkey is a hell hole and nothing works. Will never visit again. Mustafa 6 hours later was still holding a grudge and told another customer service member in Turkish in front of me to lie to me and say there was no emergency aisle seat available for the flight the next day. Got an emergency aisle seat the next morning when Mustafa wasn't there. Everyone in the customer service team including other supervisors took Mustafa's side and would not help me and lied. Everyone had no compassion and held a grudge."
缺點： "Terms and conditions of trkish air line of changing date of booking is essentially high and doubled if you are forced to do it twice...the trip cost me more than first class"
優點： "The sevicewas great! i liked their food. It was very fresh and testy. The tv screen had a lots of great movies. I enjoyed my flight. Thanks"
優點： "food + entertainment"
缺點： "Turkish Airlines Lift off. Finally after the hours of waiting, standing, passport controlling we are on board. Blessed air conditioning freezes the cheery rainbow seats Tossed back with painful whiplash the nineties surround us again. Enter to find the changing table Dirty diapers and wipes for tiny asses Moan, itch, pick, cry, kick, kick, scream Mommy Mommy Mommy Mommy Mommy Decadent. Familial entitlement on a budget. Sit down to stares. Without doing anything So begins the ogling Not for beauty or glasses But because of his right to look in any direction he pleases. The drink cart comes by Soft drinks only Stuttered English behind Only a sweet belch of coca cola Released, bubbling an unfettered expression shared across all languages. (but do they share my disgust?) Oh to fly, to find a cab to drive in the big city."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Very professional and forthcoming crew, nice food, good choice of entertainment."
缺點： "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
優點： "Food was wonderful, technology helped the flight "fly by", and the plane was comfortable."
缺點： "Boarding was different in every city we stopped in - mainly due to other countries' airports and regulations. I believe this was not a problem due to the airline, but boarding groups weren't always adhered to."
缺點： "Not on time. Missed my connecting flight. and my luggage did not arrive at my final destination."
優點： "Great crew service and food. Great entertainment features."
缺點： "Wish services in Istanbul airport was better. Had to take a bus to the terminal and transfer directions and gate services was confusing and not very good. But this is not the airlines fault."
優點： "Entertainment is excellent"
缺點： "There is no room for people on the plane, my luggage has been left istanbul"