No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Mechanical issues caused delay, unavoidable. Crew was friendly and kept us updated."
優點： "The Chicago airport is a nice airport to stay in when you're waiting for a new plane! Also the flight attendants did a very good job!!"
缺點： "The crew did a very good job of getting us on and off the plane and getting us on a new plane even though it was annoying and inconvenient!"
優點： "The crew was great"
缺點： "All we got for food was a little bag of pretzels. Maybe not cheap out on that"
缺點： "Sits not suitable for long distance travel"
優點： "Everything was really smooth sailing."
缺點： "Everything was great! The Charleston airport is small yet very nice inside"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "Plane broke. Gate change. Sat on the tarmac for a half hour to take off."
優點： "The crew, was friendly and attentive to any and all needs."
缺點： "The flight was supposed to arrive in Newark at 4:30. But it did not leave Charleston until 6:15 PM! This is not the 1st time this has happened with United. It seems that they are always some kind if “weather” delay with United flights arriving and departing Newark. Also, they are constantly cancelling flights to/from there. I would suggest looking at a different airline, perhaps one that cares more about the passengers iteneraries than the number of passengers."
缺點： "95% of my united flights are delayed. Today, they overbooked and asked for a volunteer. I did so and was offered a $1,500 compensation. Instead of 8:00, I would arrive at 11:00. I was very excited and patiently waited for the plane to board, so I coulD receive my new flight info. The flight is inevitably delayed, as it always is with this airline: I would have ended up missing my connection, so it seemed to work out well. However, they’re about to close the doors when the agent says “it’s not overbooked anymore” she gave me the option to so either get on that flight and wing it on my layover to find another flight, or go to Newark. But I needed to make a decision at that moment. The agent revoked the $1,500 because it was no longer overbooked and her demeanor immediately changed from The kind, accommodating agent she was when she needed me to give up my seat. She became short and rude. I got the last available seat because I was the last to board and was forced to check my bag because there was no more room. All because I was willing to change my travel plans. I get to my layover, and the earliest flight I could get would land at midnight with an additional layover. Oh! And the first class seat I was supposed to have on my second leg was not available. All of this was while I was seriously ill— throwing up, just wanting to be home. Honestly, I’ve never liked United. I constantly get over it, because it’s often the less expensive option. At this point, I am so sick of how they treat their customers, and their inability to depart on time. Last time I let them put me through this again."
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Food was great and unexpected"
優點： "There was nothing to like"
缺點： "The worst company ever!!!!!"
缺點： "Plane sucks. Too small and poor seats. Better snack selection."
優點： "Great crew & very accommodating"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Most of it"
缺點： "Purchase of snack! I only received a cracker and a soda!! Also, the movies were not free!! Really!!!!"
優點： "The crew was very nice and helpful. They comped everyone the direct tv access as an apology for the delay, but I'd rather be comped wifi."
缺點： "It ended up being a 5 hour delay. I would have been fine with it if they had told us up front that it was 5 hours, but instead it's 2 hours, then after an hour passes they tack on another hour and so on. It would be nice just to know it'll be a long wait, so we can leave and come back or reschedule our flight for the next day."
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "On time."
缺點： "Flight attendants brought a few people drinks and then disappeared leaving the rest of us thirsty"
缺點： "Third time a flight has been delayed and then cancelled. United has horrible customer service, rude and inexperienced. It will be a very very last resort before I ever book with them. Three strikes you're out"
優點： "Timely take-off. Info from flight deck good in the beginning."
缺點： "However reporting of weather delay and the info about fuel stock on the aircraft could have been beter managed."
優點： "Flight was on time"
缺點： "The whole flight seemed like a sales pitch. Pay to upgrade to our empty seats with a little more legroom. Pay to watch TV cross country (Delta, American, and all others are included). They did have more sales pitches on the screen for 6 hours though. Pay for snacks. Not even peanuts or pretzels anymore. They do give you a disgusting wafer. Flew back on Delta and didn't see any of this. Between this and their recent beating up of customers, no more United for me."
缺點： "Overall United airport staff were not helpful and not very apologetic for delays and missed connections"
優點： "I arrived and my flight was delayed until after 9:30pm and my connecting flight left at 10."
缺點： "Unreliable. Could not get me to my destination in a timely manner. Trip cancelled."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
缺點： "More room. The plane was not full but we still were shoved in middle seat with no room for normal shoulders without over lapping. The seating areas are not comfortable. They put three seats where there is only room for two."
優點： "Not much gave united a chance may not travel again"
缺點： "Very hot flight attendants were not friendly checking in o"
優點： "Easy boarding and on time . Pleasant staff. 0verall good flight"
優點： "Overall the flights were trouble free. The seats on the CRJ145 to Chicago were pretty confortable. United is the only airline that gives passengers a complete can of coke instead of just a cup. The snack was just so so."
缺點： "The seats on the plane from Chicago to Tucson were not comfortable. I could feel the hard bottom."
缺點： "Had to wait 5 hours because my flight was canceled with mechanical issues to the plane."
優點： "Service was good"
缺點： "Delayed several hours waiting on a part to fix the engine. The aircraft was too warm. I sweated the whole flight."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Length of flight."
缺點： "We were kept in the airport for hours on end without being informed our flight was cancelled. Something was wrong with the plane and then by the time it was fixed the crew had times out. We were given no information, the delays just kept increasing and increasing. We had to fly out the following morning which made things very inconvenient for getting rides from the airport and getting to work on time."
優點： "The crew was pleasant and polite."
缺點： "No leg room, only ranch snack mix."