No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Sits not suitable for long distance travel"
優點： "Early morning departures are the best and the crew and boarding staff were fantastic"
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "50 characters isn’t enough to describe the pain I went through. United airlines screwed me. Canceled flight and didn’t compensate me only with a flight to Chicago and a 15 hour wait for the next flight... no hotel or food... no transportation."
優點： "Seats were quite comfortable. Service pretty great."
缺點： "The only issue was checking my bag at MHT. The guy at the desk had no idea what he was doing, and it made me really nervous."
優點： "Ended up requesting a refund. Received zero compensation and zero empathy from anyone at United. Left the airport infuriated and drove to my destination instead."
缺點： "Ended up requesting a refund. Received zero compensation and zero empathy from anyone at United. Left the airport infuriated and drove to my destination instead."
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
缺點： "There was no legroom on this flight, my knees were literally pushing up against the seat in front of me. I had to sit straight up and down to fit. It was by far the least comfortable flight I have ever experienced."
優點： "Food, knowledge of employees, signage great just overall a great experience"
缺點： "The flight had delayed almost 3 hours"
優點： "Emailing me with updates"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "Early arrival"
缺點： "Waiting for docking spot."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Great flight attendant made short safety demonstration very entertaining."
缺點： "Good? What food?"
優點： "Love the cookie! Good crew."
優點： "I liked the leather seats and movie selection. Plus movies are free. I also like the power outlets in front on the screen instead of under seats like other planes."
缺點： "Minimal food options for lunch meal for this particular flight."
缺點： "Coffee pot didn't work"
缺點： "since I am short, the neck portion of the seat is uncomfortable."
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Service was good"
缺點： "Delay 8 hours with short notice I had 2 take Uber 90$ 2 Boston airport"
優點： "Flight attendants were friendly."
缺點： "The most uncomfortable seat I have ever ridden on a flight. My back and posterior were in pain for over a day after the flight. Terrible treatment of passengers to pack a few more people in like cattle. Thinnest seats I have ever seen that felt and looked like hard plastic. This was an Embraer 175 jet...will never fly on one of these again. Had a hard landing in excellent weather. Flew the same route back to Charlotte on an American Airlines A320...these seats were comfortable and the landing was smooth even with a 20mph crosswind."
優點： "Movies on personal device"
優點： "Flights were on time , thank you!"
缺點： "I did not like that i had to pay for my two suit cases ,,, on American Airlines you only pay for the second bag. The first bag always free."
優點： "Nothing. Never again"
缺點： "Rude and unhelpful. No empathy or concern. Erik"
缺點： "They kept delaying the flight. Finally, I decided to drive 6:30 hours."
缺點： "Flight was cancelled and initial Customer Service Representative was not helpful at all."
優點： "Service,crews are friendly and nice"
優點： "Pilot did a great job tried to hit as little turbulence as possible. Smooth landing. Flight attendants were very nice from Norfolk to Newark"
缺點： "Flight was delayed 2 hours from Manchester, which would have made me miss my connecting flight to MIA"
缺點： "•Security was very weird and aggressive towards me. I was "acting suspiciously"...it was my first flight alone and I was confused on where to go •Sat on runway for 30 mins after we landed •Super small plane, barely any room to walk on/off plane"
優點： "* Convenient and new airplane * Beautiful movies and games, the screen is also high quality"
優點： "It was a small prop plane but the flight was amazingly smooth."
優點： "We landed safely"
缺點： "The flight was delayed 3.5 hrs and there was minimal information given to us as customers. The on flight crew was pretty quiet and it just seemed like we weren't valued as folks that spent good money on your flight. It was also turbulent intermittently."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
缺點： "It was a 6 hr. flight and neither entertainment nor food was complimentary. We were given a tiny pack of pretzels. You expect to at least receive a lunch on a 6 hr. flight. Disappointing."
優點： "Easiest boarding process I've ever had. Terrific!"
缺點： "No in flight entertainment, small cramped"
優點： "The flight attendant went out of his way to make sure I was comfortable sitting in the emergency section. I appreciated that."
優點： "It was timely, and the flight attendant was wonderful!"
優點： "Haven't made it"
缺點： "I haven't made it. Their computer system was down all morning. I got a pretty inexpensive flight which was refunded. Although I can't go home, all the one way tickets are 3 times the price. Me and my 6 month old baby can't get home to his daddy."