優點: "Space and courteousness"
優點: "Crew was very nice, toilets clean."
缺點: "Flight delayed 2 times, didn’t receive text or Email from the second delayed"
優點: "Some of your reservations staff in Los Angeles needs to be counseled"
缺點: "Been more polite especially mike in your mileage program."
優點: "Great service!"
缺點: "More comfortable seats and headphone jacks on the end of the arm rest (I kept knocking mine out when I moved in my seat)."
優點: "Speeding of departure after boarding"
缺點: "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
優點: "The crew was amazing! The food was really great! And the entertainment was fantastic! I would absolutely fly with them again the next time I book a trip."
優點: "Nothing."
缺點: "Old man next to me couldn’t keep his arm on his side."
優點: "Service, crew, punctuality, plane, seats"
缺點: "Food, cold coffee and tea."
缺點: "Seats are way too small, incredibly uncomfortable to the point of painful ness. More luggage space"
優點: "Service Quality"
缺點: "Seat does not recline"
優點: "Overall the service was good."
缺點: "ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
優點: "Enough legroom/more than what you’d find on your standard 4-5 hour flights. The stewardesses were great! They attended to every need with a smile. They did a great job of making sure everyone was comfortable."
缺點: "They need some vegetarian options for meals."
優點: "Pretty much everything"
缺點: "Seats are almost impossible to sit comfortably for such a long flight. Not nearly enough legroom."
缺點: "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點: "Packed in like sardines with no ability to recline for a red eye flight of 10h was excruciating. Food was not good on this flight though the kids meal was a nice touch."
缺點: "Seats, food"
缺點: "Flight attendant didn't mention so well about drink service."
優點: "Service is Stellar"
缺點: "Business class seats were a bit old"
優點: "Good service"
缺點: "baggage was broken."
優點: "Customer service was pretty solid."
優點: "crew very helpful from check in to deplane..i would suggest when arranging seat for couples or mother abd child make sure its to gether at first check in not later at another airport which was fine they did in manila..but from chicago they cant do it have to wait in japan and almost not done"
缺點: "the smell inside the airplane"
優點: "The seats in business class are excellent. The staff is wonderful and very attentive. I'd fly ANA again especially on the 787."
缺點: "The entertainment is pretty limited , and the food selection is limited for western food."
優點: "The crew was nice."
缺點: "Dinner"
優點: "Staff were pleasant. Flights left on time. Really enjoyed the ANA lounge in Haneda."
缺點: "The food met airline standards, which are generally pretty low."
優點: "comfortable seats Leg room Amazing crew Good food Free movies I enjoyed all 9 hours!"
優點: "Service in side."
缺點: "Air host listen on time"
優點: "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
缺點: "Nothing"
優點: "The crew is awesome and food is quite good"
缺點: "Seat is terrible it's more like domestic flight than international, boarding is terrible because we have to take a bus by standing from terminal to flight"
優點: "Good good, good service, and good equipment."
優點: "I love this airline! The flight attendants are so polite and cute and the whole ride was a great experience."
優點: "Almost everything was good"
缺點: "Check in was complicated."
優點: "Good food and service"
缺點: "Delay too much time"
缺點: "Limited number of movies"
優點: "The airline made sure my family sat together when I couldn't get seats together online. The food was waaaaaay better than the US carriers, and the service was impeccable. 5 stars for ANA all around!"
優點: "Polite attendants"
缺點: "small leg room......"
優點: "The stewardess constantly walked the aisle looking to assist the passengers...no disappearing act like one finds on other airlines. I was in business class, so the food was very tasty."
優點: "Great service and great food"
缺點: "No complaints from me"
優點: "ANA has great service, because they staff trip you very well. Everyone worry that you have a great experience, before and during flight."
優點: "I took flight Mexico-Narita on economy and it was comfortable enough for a 14 he trip. Food was great and entertainment was bast."
缺點: "Nothing in particular"
優點: "leg room; extra seat between us"
缺點: "Plane was hot and a lot of food but it wasn't very good."
優點: "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
缺點: "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."
優點: "Flight attendants were very nice on this modern 787. It was a pleasant easy flight."
優點: "Rather new plane; tight, hard, uncomfortable seat architecture. I'm 6 feet tall and 160 pounds -- probably about the 'ideal size' for design. Least comfortable long flight I've had in a very long time."
優點: "The crew are very very friendly, helpful,fantastic service, all thing is good"
缺點: "I like in the future is thay have arabic person , i would like thay take care about his meal( halal food)"
缺點: "Seats in the exit row did not recline, making them uncomfortable and hard to sleep in."
優點: "Everyone was super polite"