they changed my destination to salt lake city instead of san antonio.i dont know what happening on your system and my baggage is no where to be found now. I waited my baggage in Lax that caused delay on my flight going to san antonio but the baggage is still missing.
Korean Air was very friendly and professional! I am kinda tall and skinny so my legs cramped up and my butt hurt after awhile, I used my pillow to sit on. Not a fault of the airline just a bit uncomfortable, but it was long flights.
優點： "Everything was amazing"
缺點： "Stay safe"
優點： "The crew was amazing. The seats were good. I was pleasantly surprised to have a full meal on a two hour flight."
缺點： "Would have loved more current US tv shows to choose from."
優點： "Yes, we were unexpected and surprised being upgrade to premier class"
缺點： "no complaints. very appreciated our upgrade, since we went to Prague for mother-in-law's funeral, we were absolutely exhausted.This up grade made an excellence different to us. Thanks very much."
優點： "Services from the crew and the seat are what expected being in eco-normic class."
缺點： "can upgrade or afford to go by at least business class"
優點： "Comport seating"
缺點： "Food quality needs to be improve"
優點： "Great service"
缺點： "Hope I can change seat when I check in even though I choose to enter other skyteam number than sky pass."
優點： "The great service and comfortable flight"
優點： "Food was really good - nice mix of Korean and European menu. Good entertainment system; attentive staff offering drinks and snacks. Comfortable chair."
缺點： "We boarded late but the communication was good."
缺點： "Food and entertainment were not offered so I can’t rate them."
優點： "Great service, economy legroom"
優點： "Great service on board and the shiny new Terminal 2 at ICN didn't hurt!"
缺點： "Nothing to dislike."
優點： "Cleanliness, super efficient, helpful, competent, gracious crew - among the very best in the world of airlines! Politeness and smiling courtesy defines KAL. The spacious seats are best for six footers like me - legroom wise."
缺點： "It used to be my and my wife’s favorite airline. But the warm and dry air in the cabin dry our throats and nasal cavities and make travel so uncomfortable! My wife suffered twice with coughs and respiratory illness. I’m traveling by myself in this trip. She avoids KAL. Food is sparse and ordinary unlike before."
缺點： "They need to offer more water on the flight. Had to keep asking."
優點： "Overall flight was awesome"
缺點： "Would suggest a footrest to the economy seats and provide in-flight wifi."
優點： "Best service, clean airplane, flexibility check-in procedure,"
缺點： "Food was not good except bibimbap. I ordered instant noodles instead."
優點： "good service"
缺點： "need variety of food"
缺點： "I'm stuck in Korea on Christmas Day instead of being in the Philippines. The Korean Air staff didn't speak English very well and it took an hour to figure out what was happening. I had to pay for my own hotel on top of my resort that I'm paying for in the Philippines and the next flight isn't until 9 pm Christmas day. Worst airline I have ever had to deal with. On top of my five days off this year and two were wasted on traveling. Big waste of time and money. Will probably not use your website or the airline again."
優點： "Everything was great, i had a connection flight and i did not have to check in like other times."
優點： "Service, friendliness"
優點： "great staff... treat you like a king"
優點： "Planes r great service is good"
缺點： "We did not like the food but they did give us other tray when we told them we don't like the smelly fish"
優點： "Great service, very clean"
缺點： "Flight was delayed"
優點： "Excellent service"
缺點： "Staff were oddly unfriendly and I was awakened twice"
優點： "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
缺點： "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
優點： "Patience of the crew and flight attendants. It was a full flight with most, including moi, that had a lot of luggage (duty free included); the attendants managed to secure all luggage and get us settled for an uneventful flight."
優點： "Everything was so good.food, service, crew, entertainments etc."
優點： "Punctual, decent leg room. Food is not typical dishes, creative for an airline and actually tasty."
缺點： "The web/mobile check in is convenient. Although morning flights have a long bag drop line. Many arrive before before the counter is open. Bag drop counter should open earlier. If people arrive 2hours early, then bag drop opens 3hrs earlier than the first flight of the day."
優點： "I loved their willingness to accommodate everyone, hospitality and attention to detail."
優點： "upgrade the food quality"
優點： "food was excellent, service excellent, I will fly Korea air in Asia whenever possible"
缺點： "No plugs for laptops"
優點： "The crew were excellent."
缺點： "I would have liked to have had a wider selection of movies. I would also have liked to have a hard copy menu to look at prior to meals, as unfortunately I couldn't always understand the crew, even though they were fantastic. With a little more detail I could have determined whether something was spicy or not."
優點： "Everything was perfect. Food was good, seats were great, entertainment was excellent, and the service was incredible!!"
缺點： "Nothing. Everything was fantastic, even the bathrooms were cleaned multiple times during the flight."
缺點： "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
優點： "There was loads of entertainment during flight , food was great and crew was friendly."
優點： "The staff members were really nice and it was an enjoyable flight."
缺點： "The food. The noodles were over cooked, but the rest of the meal was good."
優點： "Service was nice and speedy"
缺點： "Seat was stiff"
優點： "First class service even n economy."
優點： "I have flown with many airlines and Korean Air is by far the best airlines I have flown with. Great service, perfect locations."
缺點： "China Air was alright. Just didn't like the whole running around the airport trying to figure out what counter to go to. Also I am not a big fan of getting transported via bus from terminal to plane"
缺點： "We are delayed for 2 hours"
優點： "The plane was delayed but we appreciated Korean Airlines having staff waiting for all passengers that needed to catch their next flight. They helped us navigate through the airport to our connecting flight and sped us through security so we did not have to wait in line behind passengers that were not in a rush."
優點： "Everything like always"
優點： "Ample leg room for 6'1" bigger guy."
缺點： "Boarding was a mad rush. Didn't matter if you were section 1 or 2 or 57. People were cutting, and putting their 7 carry on bags over your seat. I felt like the food was better on the shorter leg. Sharing 2 bathrooms with 300 other people should be a crime! Exaggerating, but the lines got ridiculous especially after each meal. The crew seemed haggard and overworked. They were prompt to answer the 'call attendant' button. Also not knocking it, if it's airline policy, but I had 1 beer with each meal (3) during the 15 hour leg, and with the 3rd Hite I had 3 attendants come up and verify my order of a beer and said they were cutting me off? But it's ok to walk around the aisles with wine bottles and fill up cups left and right the entire flight? Just kind of a weird stigma is all."
優點： "So very accommodating and friendly. The standard for customer service."
Best leg room on their 777 we have experienced in Economy across the Pacific. A big plus since I am 6'1". The food was abominable on flights originating from Japan. Mainly mystery dishes.
I am request a total refund and suffering. Fight JL7519 from Miami to Los Angeles on June 9. I paid my Covid test $300usd (antigen then PCR). I also booked three Hong Kong Hotels. W's Hotel, then Homy inn North point. The last Hotel was with Japan agent, he said Regal Hong Kong is "fine" but after I booked and paid the Hotel. Then the Japan airlines said "no". I lost my non-refundable hotel money and didn't get the ticket to go to Hong Kong. Please refund my money. 435-363-9297. firstname.lastname@example.org fly from Miami to Hong Kong kyle Au. stopped in Los Angeles.
缺點： "The Entertainment screen could have been larger."
優點： "33" seats"
優點： "The seat was very spacious"
缺點： "More space to put things"
優點： "Crew was attentive, food tasted great, the whole experience wasn't anything like the American style companies that try to shake you down for every penny and still get get ripped off."
缺點： "The whole experience was great for flying economy long distance. I will 100% be looking for Japan air as an option for any flight I do in the future."
優點： "Wonderful crew, wonderful food, love the chef program for meals which helped me feel more engaged in the JAL experience, and air mos burger for breakfast which made me feel as though JAL truly wants to show its passengers highlights of modern Japanese culture."
缺點： "Seat and seatback were so stiff and uncomfortable that my tailbone and neck/back hurt; I had fallen asleep and woke from the discomfort. Entertainment had censored versions of films that ruined the viewing experience. Music collection interface could be designed better."
優點： "JAL flight crew were excellent and friendly"
優點： "Spacious leg room"
缺點： "Toilets can be cleaner . And food could be tastier with 2 choices ."
優點： "The food the service and the staff"
優點： "The food on the plane is really good. The airline assistants are very friendly. The whole trip is really comfortable."
缺點： "The travel is too long for me. If there’s a direct flight, it only takes 12 to 13 hours for me to land but this trip took me 19 hours because the weather and they have to change the transfer spot to another in Japan."
缺點： "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
缺點： "very poor communication of information"
優點： "Flight attendants were incredibly nice. Seats were comfortable enough. I appreciated the complementary items. Bathroom was spacious and had extra options I normally wouldn’t receive from an American flight."
優點： "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
缺點： "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
優點： "The flight from Chicago to Tokyo was delayed, which made me worried that I would miss the connection to Taipei. I was very happy to discover that an airline staff person was waiting for me when I got off the plane, having already changed me to another Taipei flight. She explained things and guided me to the right place. She was able to walk amazingly fast for a woman wearing high heels!"
優點： "Longer leg room and clean ambience coupled with very friendly flight attendent makes this trip a wonderful experience"
優點： "Space between the seats."
缺點： "Color of the seats."
優點： "Courteous cabin crews, must be from Japanese culture."
缺點： "On Feb.16, 2018 JL745 Narita to Mnl, flight was delayed, though it was constantly announced but not the reason why. Other than that, I will always fly JAL whenever possible."
優點： "Polite friendly and attentive Staff. From checking in to inflight."
優點： "Lots of room, generous checked luggage policy, great airline."
優點： "So much food, great leg room, very comfortable and clean, kind and attentive staff"
優點： "Crew was polite and courteous, spoke multiple languages, they came around multiple times to offer beverages, pilot/staff kept us informed about reason for delay to gate, arrived earlier than expected, usb charging available, bathroom was cleaned multiple times during flight, clean bathroom, and there were toothbrushes/sanitary pads available in the bathroom, and enjoyed that they had Haagen Daaz ice cream."
缺點： "The pocket in front had no room to put a drink/bottle. Food was relatively better compared to other airlines but okay. Movie selection was good but compared to other airlines has less."
優點： "Superb services!"
缺點： "I don't think there's anything I didn't like during my journey"
優點： "Seat spacing good for economy food was good"
缺點： "Movie Selection"
優點： "Food, pleasant and helpful flight attendants"
缺點： "Long layovets"
優點： "Met a very nice Taiwanese sitting next to me. We spoke the entire trip."
優點： "Movie choices"
缺點： "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
優點： "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."
優點： "Business class seat was good."
缺點： "Temperature was kept too hot to sleep comfortably. Service a little slow. It took almost 3 hours to finish the first meal."
優點： "As usual A1 service all the way!"
優點： "Once again the service from the flight attendants was perfect."
優點： "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
缺點： "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
優點： "Airplane is well kept. Snacks are available near the beverage area."
優點： "Always on time"
缺點： "No clue when it's boarding time and no announcement"
優點： "Arrived on time"
缺點： "Slow check in at the airport"
優點： "Nice people, good food"
缺點： "Old-=fashioned business configuration"
缺點： "Sorry, my seat really uncomfortable..."
優點： "Comfortable and spacious for economy class. Very helpful staff."
缺點： "If I have to be picky the movie selection didn't seem great."
優點： "If I needed anything, they were on top of it. The food was very good for airplane food."
缺點： "They kept the cabin a little warm, and at 6' 4" the seats are a bit small."
缺點： "Very long lines at the security gate at Itami. Difficult web check in."
Arrived early. Smooth ride.
There were complications with my flights boarding in spokane and my secondary flight was changed without my consent to one that boarded at the same time as my first flight let me out on the opposite side of the massivr layover airport. It was only because an employee saw my struggle and confusion and hooked me up with a ride that I even made the flight dispite delta's best efforts. My TV's headphone jack on my first flight was also busted which sucked to find out after buying headphones on the flight. About halfway through the flight one of the attendants moved me to a seat with a working TV. Long story short Delta as an airline was terrible but their employees did their best to help me with what limited options they had to work with.
Flight was overbooked and we didn’t leave on time.
缺點： "Nothing short"
缺點： "Slat Lake is not good for mobility challenged people."
優點： "Crew was awesome! Service was quick!"
缺點： "One flight the plane was quite warm and the air overhead was blowing warm air.. didn’t cool down until we were preparing to land and then it blew warm air out again.."
優點： "Seats too small"
缺點： "Crappie entertainment. Never figured out how to login on phone,"
缺點： "Flight into Seattle delayed, flight out of Seattle to Minneapolis delayed flights out of Minneapolis to Bismarck delayed. Ran from gate F to gate c24 arrived at 10:23 p.m. Slight to the park at 10:25 p.m. and they closed the door on me as I was running up there. Ran across the entire terminal to get there and they would not let me on. Last Flight of the night to Bismarck. Missed my uncle's 90th birthday party. Would not give me food voucher. Delta gate agent told me she would lose her job if she did not close the doors 8 minutes prior. However the Minneapolis flight waited for 15 minutes for people to board that plane. How does that compute? Why would they not wait 3 minutes for me rather than pay the money to put me up in a hotel?"
優點： "Crew is always friendly"
缺點： "Aircraft broke, had to route me to an additional three stops just to get me home and through the night. Also, still unsure of where my checked baggage is."
優點： "Decent leg room for economy, lots of food offered, excellent choice of movie. Friendly crew."
缺點： "Additional security check at the gate is unnecessary, annoying and insulting. Worst then third world country."
優點： "On time"
缺點： "Flight attendants not friendly"
優點： "Nothing to like when 1. you are arriving at your destination after 24 hours plus delays. 2. you paid Comfort+ class (not cheap) and are constantly pushed back in the Main Cabin."
缺點： "Actual flights flying on time. What a mess!"
優點： "Flight was smooth"
缺點： "More leg room"
優點： "Was upgraded to Comfort Plus after they had no seat for me on the plane"
缺點： "We booked with Virgin however flew with Delta and we were not alerted to this. We booked with Virgin for a reason. They also did not have seats for me when I went to check in on both flights and I had to negotiate seats before boarding. Very disappointing."
優點： "The crew was amazing"
缺點： "Don’t change my chosen seat that I paid for as I am entering the plane without my knowledge and acceptance"
優點： "Boarding time, and timely departure"
優點： "Free WiFi"
缺點： "Dirty bathroom on the plane."
優點： "The flights departed and Arron time."
缺點： "The leg room was tight fir me as I am a six footer."
優點： "Seat comfortable"
缺點： "No food or drinks"
優點： "Excellent attendants. Smooth boarding and on time flight."
缺點： "Seat did not recline."
缺點： "delays after delays"
優點： "Entertainment on first flight"
缺點： "Food, no smoking at Minneapolis airport"
優點： "Friendly staffs and on time flights"
優點： "The movies were great and the boarding was more streamlined.the plane was clean and in good condition."
缺點： "The seats are getting smaller and more cramped. There still better then American but ugh. Delta's is stingy with their snacks unlike Southwest gives you two or three without even asking you have to beg for two from Delta and they act like it's breaking rules"
優點： "The service was impeccable as always"
優點： "nice people"
缺點： "need more food and drinks"
優點： "That i survived"
缺點： "Cramped no entertainment cofée was nasty"
缺點： "I dont like that we wasted 3 hours delay in the fiarst fly, makimg us waste more time at los angeles it was a really nightmare"
優點： "Delta is the best airline by far."
缺點： "My bag did not make the connection even though there was almost 4 hours layover... :("
缺點： "Was not a wheelchair waiting for Wallace."
優點： "I got home safe"
缺點： "Plane delayed by over 3 hours and they told me to wait at the airport for 6 hours instead of arriving at the normal international flight arrival times. My day was completely wasted. They offered a replacement plane was old with tiny broken screens, broken seats. It smelled horrible as we were boarding from the tarmac. I'll never eat airplane food again."
缺點： "requirement to wait for seat assignment until at the gate"
優點： "Availability of flight. Quick flight, on time"
缺點： "Lay over"
優點： "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
缺點： "Everything was perfect. Nothing negative to report."
優點： "Comfy seats"
缺點： "No earphones available. I had forgotten mine but crew stated that none had been put on the flight. Lunch was served but no snacks later as is usual on an almost 4 hr flight. I always fly First Class for the extra room and perks of crew service. Crew spent most time in galley chatting. Not a bad flight by any means but I guess I have been spoiled by superior service on all of my other weekly Delta flights."
優點： "The crew was great, boarding and exit went smoothly."
缺點： "Seats are tight, not very roomy, I'm 6' tall and my knees were in the seat in front of me. The delta studio entertainment app didn't work, couldn't use the internet at all."
缺點： "We were delayed one hour leaving Salt Lake due to mechanical failure. Otherwise, everything was great"
缺點： "Flight was delayed an hour"
優點： "Great Service and amenities for a great price!"
缺點： "You determined I would miss my connection when in fact I would land and have an hour. You rebooked us on a later flight. We made it in plenty of time and wouldnt even attempt to help. Your customer service is beyond reprehensible. With everything going on in the airline industry you would think airlines would at least attempt to please. The crew in the airplane was pleasant, that was a positive."
優點： "The crew & my seat"
缺點： "The movie offerings & the snack offerings."
優點： "They had aircraft flying to my destination. All other airlines were booked for the time and the destination I had in mind."
缺點： "Long Delays, Over Booked Flights, Customer Service is not helpful, Wrong info delivered by Customer Service, No boarding gate info, Luggage was damaged, and I was charged a large premium with no added value. Delta sold me a 1st class flight because of their delays and overbooking their flights. This was because they could not fulfill the ticket I had. This was Delta's solution to their problem caused by them. I still have no idea why the flights were delayed. On top of all this, I overheard a walk-on pilot ask if there was room for him to catch a lift home. The flight attendant responded with "absolutely this flight is not full at all, you can sit right here". Wait I had to pay 200 bucks extra for an overbooked flight and you are having your Delta representatives say different. This was my first and last trip with Delta. I spent 1000 dollars for round trip ticket from Seattle to Spokane WA. No way is that OK or acceptable under any circumstances to treat your customers like this. The best part about all of this is, I have sent feedback and called customer service to talk to a manager to hear the blame put on back on me. Perception is reality Delta. Awful service, awful prices, awful care, awful communication, and awful value for the money."
缺點： "even though I paid for premium economy, the seating was still cramped shoulder to shoulder"
The crew was very unwelcoming and rude. They served food right away and then never came back after that. It was a 10 hour flight. After they served food the first 2 hours they never came back, not even to clean up. I had to use the call button 15 min before landing for them to clear my tray if glasses and food. They were incredibly rude when you asked them for anything. Ridiculous. AA business class NOT Worth it! Seats were still tight and not very comfortable. Entertaining was scant.
Changed gates 3 times and terminal once. Just before original boarding.
Took quite awhile to get baggage claim up & running. Not sure why the delay but that needed to be quicker. Otherwise great
優點： "I was able to return home after my flight had been cancelled."
缺點： "While rebooking my flight from Phoenix the rebooking agent been yelling at me to pull my mask back after I was trying to answer her questions while trying talk over all the other customers. I feel that it was unnecessary and over done."
缺點： "Except for Ginette , the rest of the crew weren’t courteous or polite. Couldn’t wait for you to complete your meal to clear up."
優點： "Ease of boarding."
缺點： "Flight got in late and I was unable to make my connecting flight."
缺點： "Almost 4 hour delay."
優點： "Boarding crew in Spokane was friendly and very efficient."
缺點： "There were no snacks - they told us they “ran out” on the previous flight and hadn’t refilled yet."
優點： "Crew was horrible. The flight attendant was rude to clients for no reason. On a power trip"
缺點： "The aadvantage app kept crashing so we couldnt watch movies during our overall 8+ hrs travel, on both legs"
優點： "That I took off and landed safely."
缺點： "The attitude of the employees."
優點： "Efficient crew. Boarded the plane on time. Got to destination on time."
缺點： "Multiple delays with no updates."
缺點： "If I actually made my connection. Delayed flight out of Boston"
優點： "Everything was good. Bear in mind flight was under 1 hour and I slept the whole time."
優點： "on time!!!!!!!!!!!!!!"
缺點： "small seating, freezing cold!!!!!!!!!!!!!!!!!!!!!"
優點： "Plane was full. Finding overhead storage was tough. And, we checked luggage. The seat was small, but I had leg room and no one reclined their seat. There are a lot of extras one must pay for. But, the plane was on time and the crew was pleasant..People are accustomed to this treatment. There is no joy left in the flying experience."
缺點： "I did not understand the entertainment system. I read a book."
優點： "Smooth ride, good service."
優點： "New plane, more headroom made the cabin feel more spacious! Friendly flight crew! Loads of entertainment options....free! USB ports in every seat!"
缺點： "Traveling in coach is never comfortable. Fan was difficult to direct, and air flow was not especially strong."
缺點： "Terrible airplane food"
優點： "the crew was excellent .... cudos to the flight attendant ... she was both kind and sensitive to our needs."
缺點： "Boarding the plane in DC was less than desirable ... a bus took us to the plane"
優點： "On this flight back to Arizona they arrayed mutt husband and I together, unlike on our way to Spokane. That was much better. We had more leg room this time."
缺點： "The seats are hard, fine for young people, but difficult for older people with arthritis and Auto immune diseases, such as fibromyalgia."
優點： "Courteous professional staff!"
缺點： "I couldn't imagine a smaller space for traveling - rediculously small!"
優點： "The employee who checked me in was very helpful - found my frequent flyer number for another airline and give me a free checked bag."
缺點： "We were asked to board then had to sit for an hour while they did system checks in the heat. The air conditioning was not working, they didn't offer us anything to drink.... it could have been handled differently. Why didn't they just leave us in the terminal until everything was ready for us?"
缺點： "there was screens but no movies or anything"
優點： "The plane was very nice and the seats were really quality. Shepards pie was tasty."
缺點： "Delayed for an hour and a half."
優點： "Very hard landing."
缺點： "Your pretzels are terrible"
優點： "Everything went exactly as scheduled."
優點： "Crew was nice."
缺點： "Ran out of sandwiches on PDX to CLT leg. ☹️"
優點： "It was on time. Flight crew did a very good job and were very nice. The Meal was excellent as was the coffee. Overall, service was excellent."
缺點： "First Class needs a total redo as the seats were not as nice as on newer planes. Rest room in First Class is way too small and cramped. WiFi did not work well, and there were no individual screens on the backs of the seats. The First Class on this plane was really bad and needs some rethinking by American."
優點： "Not much. Standard flight."
缺點： "Cramped seats, unintelligible announcements, battered by credit card promotions."
優點： "A crazy day at the airport with TWO unattended baggage threats that created a back log at security. Efficiently boarded the plane and took off on time, arriving early."
缺點： "Taking a bus to the plane, being forced to wait on the bus in hot conditions to board, having to climb stairs to access plane."
優點： "It’s been a while since I’ve flown American, but the aircraft was updated with a solid multimedia system, great moving map, and a standard power plug and USB port at every seat. That’s more than I expected, and was quite happy. Service was solid—no complaints."
缺點： "Good & bad — flight arrived late, but the honestly, the pilots did their level best to make up the time and managed to arrive w/in 4 minutes of the scheduled arrival. Well done."
缺點： "Horribly unfriendly flight staff"
優點： "Reasonable , competitive airfare."
缺點： "Impersonal service of attendants"
優點： "I got these flights for dj jobs I had under a us p2 visa. My original flight to dallas was delayed from 12:56 to 8pm which would of landed me in dallas at 2:21am but the club Fat Rabbit closes at 2am Which in fact was a 1300 (US dollar) loss. I re booked my ticket to Austin from Vancouver this morning because the only reason to go dallas was my job. Was supposed to fly in have dinner play music get back on the plane n go Austin but going to dallas was irrelevant and a 7 hour delay was absolutely ridiculous."
缺點： "The fact I lost 1300.00 us has pissed me off I'm contacting AA about this I have my visa papers n contracts to show proof if not action is taken i will be contacting a lawyer"
優點： "Allowed us to pre-order with our daughter who needed our support."
優點： "Food was good, crew was efficient. Flight was fine"
優點： "Relatively smooth flight"
缺點： "Seats are built for very small people. My knees were pressed into some hard surfaces for the entire 3+ hour flight. Made it a little painful to walk when we landed. The movie screens (not headrest systems) were all up overhead so you get a neck cramp watching anything. The headrest behind me pressed my shoulders forward and the extendable part would not stay up. The window stopped at about my shoulder so to look out I had to crouch down. AA better stop squeezing us for profits and start delivering a quality service or we'll all find some other airline that puts passengers first."
缺點： "Flight was delayed and then extended by 2 hours due to weather."
優點： "The crew was fantastic, the flight was smother and on time, boarding was timely"
缺點： "The plane was older with a poor entertainment system"
優點： "I liked how the flight was on time and how the flight was not overbooked. Over the past year I have had ad experiences with flying so much so that I thought the airlines did not value its patrons schedules and plans; it was all about getting our money. But American Airlines has restored my faith in the Airlines. Thanks!!!"
缺點： "I liked everything"
No one at the counter could help me fill out the forms to enter Taiwan. I got errors but the were in Chinese! Somehow I managed to get it done after spending about 2 hours asking for help! And the ticketing agent had the nerve to tell me to get back inline!!
On-time landed early too- excellent service around!
Over 6 hours late. Rude flight attendant got into an argument with me about whether my mask was allowed to be worn. My mask is allowed by Federal law.
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "A safe, quiet set of flights. Nothing really unusual, which is a good thing. US airlines suck badly in cuisine and this trip reinforcedji"
優點： "Was able to get on another flight"
缺點： "If they could have held the flight for 15 minutes, I would have made it. My flight from Spokane was late. Now I had to pay another $250 just for a crappy room for the night."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "I watched a good movie."
缺點： "The plane seemed old. Food was pretty lousy. Hummus was dry, crackers were stale."
缺點： "Sits not suitable for long distance travel"
優點： "Service was amazing!"
缺點： "A smile from the flight attendant and something other than pretzels in first class."
優點： "The overnight flight made it easy to sleep most of the way."
缺點： "I didn't like getting woken up in the middle of the night to eat a sandwich. The bathroom was not stocked well with paper towels, so there was no way to dry my hands after washing them. I also don't know how to order gluten-free meals before the flight."
優點： "Flight crew was professional and friendly."
缺點： "Tiny dirty old smelly plane. Freezing cold. No blankets. Flight was also an hour late. No food."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
優點： "They put us in First Class which was a wonderful treat"
缺點： "The pretzels were awful"
缺點： "We had to wait for a crew member but we weren’t too late."
優點： "Filthy was not full so for a tall guy I was offered good seats for the plane size"
缺點： "Need addl gate capacity at sfo including non-jetway options when other better options are unavailable."
優點： "The flight left on time as scheduled."
缺點： "Prior to boarding United announced it would be a full flight so they offered to check our bags for free. The United employee seemed put off when we let her know my wife & I wanted to check out two carry on bags. After my wife had her bag checked the United Employee looked at me & said “let me have it” while pointing at my right side that was holding my back pack & ticket. I misunderstood because I replied “I am not checking my backpack, only my suitcase.” The United employee said “no, your ticket” which caused an awkward silence of confusion & everyone surrounding us to look at me like I had said something wrong when in fact it was then United employee that was unclear with her words. I handed her my ticket & the other United employee proceeded to tag my wife’s suitcase but not mine looking at me like I was crazy for offering mine up. Out of further embarrassment & frustration I ended up carrying my suitcase on the plane. The seats on the plane felt like I was sitting against a piece of plywood. If I could give comfort zero stars I would. Terrible customer service & terrible comfort."
缺點： "Flight was late. Missed the connection even though it was the same airline. Offered no alternatives other than a flight for the following day."
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Was comfortable and attendant gave me a seat closer to exit door so I could get off the plane quicker."
缺點： "Was delayed 45 minutes and by the time we landed and taxiied I had only 10 minutes to make it to my other flight for boarding. Barely made it."
缺點： "Legroom on both flights was the least I've ever had on any plane."
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
優點： "I liked the comfort of the eats, the roominess of the seats even when fully occupied (3) and the friendliness and efficiency of the staff in the cabin."
缺點： "the tiny restroom, water on the floor and size of the waste paper basket."
優點： "The price was right! For a one way ticket in the summer I can't complain."
缺點： "Flight was delayed which was fine because it wasn't their fault. However, they cram waaaaay too many seats into the planes. A small turboprop has more space!"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "The app, United airlines, the whole experience."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "Got across country in a few hrs instead of driving for a few days."
缺點： "United' economy seats are terribly uncomfortable. Wouldn't even label the cracker and coke as "food". Having to pay an extra $8 to watch TV is ludicrous."
優點： "The time getting there on time or early"
優點： "Left early...arrived early"
優點： "It was smooth sailing. Flight was full but not totally uncomfortable"
缺點： "I did not have an assigned seat until I got to the gate. Having to pay for entertainment on flight"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "Movies on personal device"
缺點： "We were delayed almost 2 hours. Sick of it every time I fly. Get it together. I missed my ride and had a 6 hour wait for a bus. Ridiculous!"
優點： "You will refund for missed flights, everything was good"
優點： "Flight crew were extremely courteous, helpful and gracious. I wish the ground crew were half as good as the flight crew."
缺點： "The boarding experience was very. The boarding lady was, in my opinion, racist. First I requested to have seats reassigned if possible, since I was traveling with my brother and we bought the same ticket but were assigned different seats. The lady was extremely rude. The flight was 2/3 full so this shouldn't have been an issue. On they Chicago to Nairobi flight we asked the same question and the lady was extremely helpful and pleasant. Secondly, I bought a bottle of Whisky from Nairobi airport. Frankfurt airport refused to allow me to continue with it. They insisted on having it checked it, which can only happen outside the airport. I gave it my brother to check in, but he was delayed. While people were boarding I told staff that I would wait and see if he could make it aboard. Suddenly the lady said that he is 'high risk' because he left the secure part of the airport and he will not be on the flight and off too because I said I was waiting. The other 2 check - in personnel stepped in and were helpful. The gave me a couple of minutes to decide if I wanted to board the plane because the would have to pull my bags off the plane if I decided not to board. This one racist lady ruined the entire boarding experience. I wish I had taken note of her name. I doubt that I will transit through Frankfurt or use Lufthansa by choice ever again."
缺點： "Well considering I am still in Houston, the plane left late and I was in the last row and I it took 10+ minutes to deplane, I missed my connection to Corpus Christie!!! The schedule between planes is way to tight!! I am very unhappy and too old to be running to catch my connecting flight. I will never make reservations that the airline or kayak do not consider time needed to change terminals etched"
優點： "Quick flight time."
缺點： "The crew seemed so much less friendly on this flight, however they got the job done. I was scolded for having a carry on with me, although I did notice there was still a portion of overhead space that was unused. Also, no in-flight wifi service like the last flight was available it seemed. That was a bummer"
優點： "Take off and landing and overall flight was great. Flight crew were very friendly."
缺點： "Flight delay"
優點： "Nothing because they didn't allow us to board the flight because there was 20mins left til the plane departed. Also the tickets were bought with 24hrs and they didn't refund or give us a flight credit."
缺點： "They didn't allow us tothe tickets were bought with 24hrs and they didn't refund or give us a flight credit."
缺點： "Our seats were Infront of the emergency exit, couldn't relax. I'm 6'6" , so the incline if the back isn't comfortable and we couldn't recline. We had asked switching seats on our flight to Spokane because we were given the same seats. The airline told us seats were chosen at random and they couldn't control them so we had 4 legs of our two flights stuck in no reveling seats. I was very disappointed."
優點： "Wonderful experience the entire way! I did fly first class as I've decided if I have to fly all the way across country I want to be very comfortable, and I was! Thank you United!"
優點： "The service was food"
缺點： "Lack of leg room!!! After my bicycle box was inspected they failed to secure my bike the way I had it in the box. Bike was flipping around in box. Bent rear brake calipers. Bent brake hoods. Rear skewers were uncoupled. No way to treat a $10,000 bike! Very upset!"
優點： "On time. Boarded smoothly. Pleasant crew. Snacks and beverage included. No cost to check bag."
缺點： "Seat was uncomfortable."