Boarding process leaving DXB was not the smoothest,otherwise and enjoyable experience
Airport staff are rued and unhelpful. On a 9 hour flight only one drinks service was done.
優點： "Was able to switch to an open row dubai to jfk. Nice crew..good food..veggie choices."
缺點： "Jfk-mia..held for gate 1 hr.."
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "crew was super attentive, seat was very comfortable, but a few of the buttons did not work properly."
缺點： "Some of the fixtures were falling off, and the side controller for the TV screen was not connected or working. It is to be expected from an Older A 380, but not a deal breaker by any means"
優點： "Nothing. Missed the flight as the crew directed us to the wrong gate"
缺點： "Support staff"
優點： "Excellent crew. Got on just in time. Last one on the flight but they were very understanding. Loved the airbus A380."
缺點： "It was great but food could have been better. Process to get onto the flight at DXB was much longer and complicated than it needed to be. Huge airport and big distance between connecting flights."
優點： "Food and entertainment"
缺點： "Baggage damaged"
優點： "reached before schedule. giving passengers enough time for getting off board and give them a little extra time in hand."
缺點： "flight attendant responsible for boarding the flight was rude. he gave unclear instructions creating confusions. the flight interior was average/below average. really inferior quality compared to other emirates flight."
優點： "cheuk in 快！吾使等太耐！"
優點： "Emirates does it with class, consistently."
缺點： "Wanted some tomato juice, but they didn't have it..."
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
缺點： "Because my husband and I couldn't complete the online check in, we ended up sitting on different ends of the plane."
優點： "Everything was great"
缺點： "Emirates service has fallen over the last several years"
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "The only good thing was the entertainment"
優點： "Very efficient. Fab selection of movies."
缺點： "I am lacto vegetarian but my only option was vegan. Second meal was a banana and some tired bits of pepper and carrot. Surely an airline like Emirates can offer a meat-free option!"
優點： "Emirates crew knows how to manage the kids well and they have the right menu for kids, right entertainment"
缺點： "everything was mostly fine"
缺點： "Seat was uncomfortable"
優點： "Entertainment is good. I like food"
缺點： "Everything is good but boarding stuff needs more improvements."
優點： "Crew very nice and helpful, food was really good and entertainment was very good. The plane was also very clean, i would definitely fly with emirates again"
優點： "I have never been in a flight where a handful of small children were able to make so much noise. There was one 4 year old that talked so loud for ten hours that not even my headphones could drown him out. Not once did any of the parents tell these kids to use their inside voice"
優點： "Staff is very good. Always smile on face."
優點： "I didn’t die in a plane crash"
缺點： "We were offered no form of refund, miles, or anything after a 6 hour layover. We paid for a hotel for the night (we should have landed at 1am) and instead landed at 7am, so we had to completely skip our hotel and had no sleep for the wedding the next day. We’re out of $120 for the hotel we already paid for and the staff gave us no help in form of compensation."
優點： "Everything was very good."
優點： "I liked the options for entertainment and comfort."
缺點： "Crew and Boarding crew were not at all respectful, they were very rude."
優點： "Food and entertainment"
缺點： "Some customers were allowed to drink to excess. Staff lacked the discipline to say no. Cabin staff showed clear bias to some customers. They chose to chat with passengers and neglected their duties. Little clusters of drinkers gathered in non seat areas away from their seats causing noise. Staff did not challenge this. Female staff too busy giggling with drunk men"
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Great selection of entertainment."
缺點： "I closed my eyes for one minute and missed the midflight pizza snack. I was very disappointed because i could smell it, could see people being served, was hungry, and no one came by to offer anything."
優點： "Flawless flight, great service, comfortable seats."
缺點： "Despite booking wheelchair assistance throughout, my parents did not get that benefit."
缺點： "I wasn't allocated the seats that I had pre booked by paying money. very annoying"
優點： "The roomy seat and extra leg room are very nice. Very friendly crew, they made travelling with children a lot easier. Like them."
缺點： "The food is not as good as expected I actually did not eat the food, it was just not good."
缺點： "the new laptop/camera rule. not enough cushion with bubble wrap, no organization. the crowd and lines werent managed. there isnt insurance available in case anything happens to them since it's out of our hands."
缺點： "Delayed on an already long flight and got home even later"
優點： "Great hospitality from the crew and quality plane facilities."
優點： "overall I was comfortable. My food was good."
缺點： "Leg space too less. Cramped seats"
Very uneventful and on time! Just the way I want it!
The charging port for my seat was not working
Had 4 flights, all of them got delayed
After 1 hour late departure and on a 5 hour flight they only offered a drink and a cookie, Why? The tickets are really expensive OMG
Left late but made up time in the air. New plane.
Would not book these airlines again through Kayak. Because they everyone refuses to help if the tickets are not booked directly through them. Kayak refused to help because we got on 1 of 2 flights, but got stuck in London.
On time departure and arrival.
優點： "The price of the flight was competitive which is why we went with American. The aircraft was clean and crew aboard the aircraft were by by courteous and professional."
缺點： "American Airlines changed our flight times drastically which caused us to have to rearrange our travel plans. The boarding process at St Croix was terribly unorganized and inefficient. The airplane was hot and stuffy with little airflow. They don’t offer any beverages to customers other than first class passengers citing COVID issues. There is no risk if COVID spread through giving each passenger a soda. It is incredibly unfair that first class passengers are served both alcoholic and nonalcoholic beverages in cups but other passengers are not."
優點： "Nothing everyone was rude and I seemed to bother them"
缺點： "Everything from communication to compensation"
缺點： "The WiFi could have worked"
優點： "It was fine the next leg of the trip was cancelled"
缺點： "My comments for the Charlotte flight were supposed to be for the flight to San Diego. Boston to Charlotte is too short for there to be any issue."
優點： "Premium seating made a huge difference. Even though I am petite, I had a laptop, tablet and work that had to go under the seat in front of me, and I still had plenty of legroom."
缺點： "The seatback offered free streaming of AA entertainment on my tablet, but when I opened the browser and selected entertainment, the only option was to pay $9.95, so I just watched downloaded Netflix episodes. Plus the movies offered on AA streaming didn't look especially good."
優點： "The internet and movies"
缺點： "The AC was not turned up it was very hot and even after I asked nothing was done."
優點： "The crew were nice people."
缺點： "There was no air conditioning and we were re-routed all the way down to Kentucky on the way back!"
缺點： "on time, delayed flight missed connection"
缺點： "Just about everything but the crew"
缺點： "No complaints, great crew, great service, great flight!"
優點： "The movie selection on the flight was stellar."
缺點： "AA let me know that our flights were delayed to MIA, which would in effect, make up miss out connection to get to Kingston, Jamaica. They tried to rebook us, but for the NEXT day. So after calling, I got my ticket rebooked for an earlier flight, but I couldn’t do the same for my boyfriend’s. At the airport we requested he check in as standby, however, the rep checking us in said he couldn’t. We asked for other flights arriving on the same day at the original ticket & even looking across partner airlines, he said there was nothing. Hard to believe, but then eventually said he found something by way of Lax to AZ to MIA & then KIN that would arrive later that night. We quickly took it because it was getting late to check in for TSA for my flight, only to find out later that the ticket he printed was for arrival the next night - not at all what we agreed upon! What a waste of time, as if the money we spent on this vacation didn’t mean anything, and when I called to get compensated, I was told to write in to AA. Write in. It’s 2018. Who can I speak with to get compensated for our time & money being wasted? I understand it may not have been within AA control, however, I would have liked for them to have cared that we were inconvenienced as paying customers, instead of being told, in action & in words, that the inconvenience we were being put through (to no fault of our own) was no big deal & we should just suck up the money we are loosing as a result. Very disappointed ☹️"
優點： "That it actually happen. Poor communications from British Airways and American Airlines."
缺點： "It was cancelled. Rebooked via support the whole route on to the next day. Airport AA staff is very unprofessional, they tried to put solving all problems onto customer the customer shoulders. Lost ~$500 due to the cancellation and nobody cares to compensate it. Completely disappointed about customer care."
優點： "There’s no usb charger for my phone.there is no Monitor in front of me"
優點： "The crew was helpful and fast in turning plane over."
缺點： "Flight delayed from 1015 pm departure to 1135pm, so I had to making my arrival at 1am. Hard are the person picking me up. Despite the fact that they moved my flight they closed the Aa lounge at 10 and kick you out, even though they moved my flight"
優點： "Arrived early"
缺點： "American airlines lost my bag... Customer service in LAX is non-existent."
缺點： "Flight delay on both ends of the segment"
優點： "New equipment. Film choices, crew, complementary beverages"
優點： "Crew was friendly and boarding was smooth"
缺點： "Plane took off a little late but not enough to mess up my plans"
優點： "Despite the boarding process, the on-flight crew was nice. The seats were comfortable. Also, I like the in-plane sockets and entertainment screens."
缺點： "When preparing to board, the two clerks at the gate were very rude. I had a carry-on suitcase, a laptop bag, and a small camera bag. They wouldn't let me board, claiming that my camera bag was a third item that I couldn't have. They then tried to force me to check the suitcase which i explained that I did not want to do, before giving me the chance to place the camera bag in the suitcase (which it fit just fine). They were not understanding or friendly and really made me question my decision of flying with American Airlines."
缺點： "Crew, food, and entertainment were terrible. If I pay for british airways, I should get it. American airlines is trash, and all of the airlines in the US, should take notes from every other airline. Air travel In the US has become the bus station of the 21st century. I shouldn't be paying this much to bad business just because there isn't an alternative."
優點： "Boarding was prompt, flight attendants polite and accommodating."
缺點： "If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy."
優點： "I have nothing good to say about the flight to LA or the flight back to Chicago from LA."
缺點： "3 of the 4 flights were late, and the 4th was canceled. The canceled flight was due to weather, but AA's response was to connect those of us stranded with a 3rd party vendor - Travelliance - with the promise of a SUBSTANTIAL discount for a hotel (SINCE THE NEXT FLIGHT I WAS GIVEN WAS 17 HOURS LATER!) - and there was, effectively, NO DISCOUNT. I have spent thousands and thousands of dollars with you over the years, but this was a bucker of water in the face. I'm sure I'll fly with you again, but any sort of good will I held for AA is gone."
缺點： "They were not honest with the information given by stewardesses"
缺點： "LATAM deboarded me from the flight after I had boarded. They claimed American had cancelled my reservation because they did not think I would make my connection. I ran in order to make it and then instead of offering me information on the next flight they left me stranded with instructions to find American. Terrible, terrible customer service. I will think twice before booking a LATAM flight again."
缺點： "First, the original 90 minute layover became 8 hours with the old buy this scheduled ticket and 3 weeks later we will switch it to 7 hours. After a 8 hour red-eye, it was brutal. BA was an hour late taking off from London to Warsaw. The onboard experience was charge for everything. No sodas, water, nuts, etc. Oh and boarding, cmon. The gold, silver and special people go first. I think that was 5 people. The other 150 plus, you are on your own, go. You have your typical isle 5 person holding up the entire loading procedure, trying to get their oversized bag in the overhead, versus loading from the back. Wow."
優點： "On time, upgraded at Dallas"
優點： "THE SEATS WERE COMFORTABLE AND CREW AND VERY ATTENTIVE."
優點： "The cabin crew was very professional and friendly as well"
缺點： "We were delayed 3 hours by a big rainstorm. That was not the fault of American Airlines. The cabin air quality got very poor (exhaust entering from the ducts0 They eventually let us leave the flight and wait in the terminal before reboarding."
優點： "The crew was very nice and helpful"
缺點： "Plane was old, seats were uncomfortable and tight. Entertainment was terrible. Food was so so."
優點： "All of the flight attendants were amazing and went above and beyond."
優點： "I did not like any of it."
缺點： "We couldn't hear any of the group calling. There were so many different reward members that by the time group B was called I had to check in my baggage. I was not able to pick another seat during ticketing. When I fly for business I generally have a carry on so I can quickly catch my ride however dour to check in of my baggage I had to wait another 30 min before I received my baggage. Air hostess were not very friendly or helpful."
優點： "New aircraft."
缺點： "The flight from LAX to HKG was diverted to Haneda, Tokyo. The septic tank was not properly emptied in LAX. Flight in Hong Kong was delayed by about 2 hours due to this diversion. I agree with the call from the Captain. It's a pity that the poor quality of service team in LAX (probably 1-2 individuals) caused tremendous inconvenience to passengers and crew."
缺點： "The crew was the worst part in this flight and on any flight i have Ever been to, never had that rude crew on a flight"
優點： "The crew were helpful and as I have a disability they gave me a chair with moreegroom and closer to the exit."
缺點： "It took a long time before they offered beverages, we were in the air for more than 1.5 hours before they came by to offer drinks"
優點： "After missing my flight and zero empathy from AA employee who reassigned a new ticket - I was given 3 new times and an explanation that no pilots were there yet. Flight was short and painless -- but the scheduling was totally frustrating."
優點： "Boarding was fast."
缺點： "No internet on flight. No movies on flight. Plane was older. Seats were uncomfortable."
缺點： "When I spoke with a manager he was callous and told me things happen."
優點： "Hospitality, service, flight, and crew!"