優點： "The attendents work so fast, it was so amazing and they always have a smile on there face."
缺點： "Milk and sugar in the coffee."
缺點： "The total unprofessional service/ way we have been treated. Never again I will fly with this company. 2 hours delay from Amsterdam for a unknown reason as their English is very poor. As we took off we shared our concern for our connection in Guangzhou, after managing to find someone able to speak and understand English (unbelievable on an international flight) we have been told that would be fine and eventually worst case scenario there is another flight during the day. When we arrived we have been told nothing (even though we shared our concern from the beginning, they didn’t care at all, connection from the same company), when we went out of the plane we ask a crew member in the exit corridor who replied like annoyed of the question that’s fine take next on the left and next on the right (more with gesture than with an English language) when we arrived after running at the transfer gate we asked about the connection to Sydney the first staff told us that the gate was already closed and it’s too late, we then asked what to do : go in this queue and didn’t want to speak anymore. When we arrived at the desk we have been told gate is closed, wait on the side we’ll see later, we asked when and have been replied later....after 30min we have been told that there is no other flight before the day after (same company, different speech...) and wait again....there is another flight the day after in the morning with 6 seats available only...for the rest we don’t know we have to check but it’s gonna be hard because it’s the high season : Unbelievable as we were 15-20 people in this situation...after a couple of hour we have been offered to travel via Vietnam with a stop of 9 extra hours before having another flight of 9hours if we didn’t accept this one they didn’t know... Never ever again with this company and this airport..."
優點： "Loved the good space in seating. Really appreciated it. Mostly crew were friendly and eager to be helpful. The sudoku was the only entertainment I really wanted to use on this flight but it just refused to load. Didn't really matter as I had a good book with me and really enjoyed that."
缺點： "One stewardess seemed reluctant to help me with cabin baggage. No smiles. Didn't much like the 3 hour delay, especially as my waiting time was already 5 hours, however, I'm sure your were doing all you could to get us safely to our destination as quickly as possible. These things happen."
優點： "Professionalism of the Crew."
缺點： "Business class seat are tired and in need of an overdue update."
優點： "Flight attendants were helpful"
缺點： "My Baggage came on the next flight and not on the one i boarded which caused a lot of problems"
優點： "The flight itself was excellent !"
缺點： "I had to return early because of a Crisis in the Family. the amount charged to change the ticket date as Highway Robbery. no consideration what so ever !"
缺點： "The plane was too hot inside. It felt like the ac was not set properly. It was very uncomfortable. No entertainment system."
優點： "On Time departure, Attentive crews."
缺點： "It would be nice to see a smiley faces from all the cabin crews while providing services."
優點： "Great smooth flight"
優點： "entertainment system"
缺點： "Didnt work"
缺點： "Guangzhou airport transfer was uncomfortable expensive and won’t be traveling via this airport again"
優點： "Nothing". I really mean it Nothing."
缺點： "I was flying to Delhi & it was an emergency situation for me bcz i lost my Dad & i was flying to perform the cremation of my Dad. And thing this was informed to the China Southern officials so that they could arrange something for me. I requested them to put me into another flight for which i was ready to pay the whole amount but no one listen to my request & i had to wait so long. I was amazed to see that no one was keen to understand my problem at both he airports i.e. Auckland Airport & Ganzhaou Airport. Apart from this the behavior of your officials was so rude & arrogant it made me feel as if i was a slave or some kind of culprit. Due to the ignorance & laid back attitude on your part i couldn't reach my destination on my time. Seriously it took me "24 hrs Extra" to reach my destination & as a result of which i couldn't perform the cremation. I was pissed off by the service; complete ignorance by the staff/officials of ur airlines. I wasn't expecting this kind of treatment from a reputed company like you. I request you guys to look into this matter seriously and try to take some corrective measures so that this thing won't happen in future with someone else."
優點： "We took China Southern from Sydney to Guangzhou few weeks ago , the crew was rude, very bad services, but when we come back from Guangzhou to Sydney yesterday, same airline, Crew was excellent. can't understand why so much different in two different days."
缺點： "We took China Southern from Sydney to Guangzhou few weeks ago , the crew was rude, very bad services, but when we come back from Guangzhou to Sydney yesterday, same airline, Crew was excellent. can't understand why so much different in two different days. the services need to be consistent ."
缺點： "Ground staff did not want to help me and refused to put me on this flight because they reffered to no transit visa, although I was legally allowed to get on the flight as I have just found out, but it is gone already. As a result all my consecutive flight were cancelled as no show. I tried to reach the airline help line, however due to Chinese New Year they don't work, so there was no way to solve this problem I am VERY dissapointed. Will take this case to the court if my money not refunded"
優點： "Excellent pilot. Good skills. Steady take-off and landing."
缺點： "Food on board wasn’t nice at all. The quality of food should be improved and China Southern should take it seriously."
優點： "Cabin crew very courtious and professional."
缺點： "Sitting on the Business class seats is like sitting a lump of rocks. Entertainment selection of movies needs to be updated."
優點： "leg room"
缺點： "No toiletry bag"
優點： "Good service."
缺點： "Very uncomfortable flight back to the states for a 15 hour flight the crew was not that attentive"
缺點： "It was a horrible flight for me will never travel again with you guys"
缺點： "Please help me find my luggage!"
優點： "Food was okay compared to Melb-Guangzhou journey that was excellent."
缺點： "Not much leg room (structural bits took up space). Entertainment touchscreen did not work. Not many snacks offered. Food was served more than an hour after a 12:20am take off. No toiletries."
優點： "Great service."
缺點： "Need “brown” paper towels for the bathrooms, not just facial tissues."
優點： "Friendly cabin staff."
缺點： "Choice of movies was poor."
優點： "Seats are comfortable . Food is okay. Staff are very nice. Good value for money."
缺點： "We had an hour stop over in Colombo and they made us wait on the place for the entire time. Exhausting and awful to be honest"
優點： "Very happy with the Crew and cleanliness of the Aircraft. Had an overall pleasant experience."
缺點： "Seats were uncomfortable and the entertainment could have been a little better."
優點： "Good food, good entertainment tv."
缺點： "If the chairs at the back of the airplane had foot restit would have been a perfect flight"
優點： "Comfortable seat reasonable wine choice good food Crew great goes out of the way to help"
缺點： "Minimal choice of breakfast - no artificial sweetener"
缺點： "Not being able to get a 24 hour visa to leave the airport and spending 10 hours waiting for the connecting flight at the airport"
優點： "flights were on time though luggage my be delayed, itwas handled very well."
缺點： "wish the food would be more consistent. the beef w/ rice and pork with rice delicious, but the beef with mash potato, fish with rice or fried noodles with beef wasn't good at all and they happened to be on the international flights."
優點： "I have been customer of this company for one year. The service is heart-warming. Thank you."
缺點： "If there is anything I can complain, neither zhajiangmian nor xuecai appeals to my taste."
缺點： "Completely crowded, no socks, no eye masks, no ear plugs"
優點： "One member of cabin staff made me a cup of black coffee."
缺點： "Massive Delays due to storms. Very real possibility of missed connections. Infrequent updates. Boarded us in Guangzhou and left us on the plane for about 4 hours before even taxiing. Dreadful coffee."
優點： "i was very comfortable the entire journey of my travels"
優點： "Nice staff"
缺點： "The food"
優點： "Great service for the price. Not a budget carrier but definitely a very competitive price."
缺點： "There are always delays with Southern China. Whether this is their problem or beyond their control I don't know know but it always seems to happen with this airline. Also the transfer in Guangzhou needs improving. They haven't quite mastered customer service outside the airplane. Very little warmth or friendly communication with the ground crew."
缺點： "on the return flight the headphone female jack doesnt connect well so the sound is terrible. i had to use my earphone but the sound only one side. the food is not as good the depart flight"
缺點： "Food is really bad. Movies are a bit old."
優點： "Seating was comfortable with ample leg room in economy. Entertainment system had a large variety of options and popular movies and shows."
缺點： "Although our plane was at a gate and had the connector ramp attached, we were still required to "cram" into a bus for a 10 minute ride to the plane and entered by lots of stairs. You are not permitted use of phones even while in airplane mode with no explanation given. When we asked for water to be able to take necessary medications during the flight, we were told we had to wait a couple hours until the next beverage service but were offered tomato juice and another beverage. You are asked to prepare for landing 45 minutes prior to landing. I have never had to prepare for landing so early in a flight. Not necessarily a flight issue, but Guangzhou airport has a poor system for locating your connecting flights. There were 2 potential terminals and you had to walk to the beginning of either terminal to locate a flight information board. Then had to walk back to the other terminal if that was where your flight was located. Frustrating."
優點： "Always, the level of service must be considered in light of the price--and CS had an excellent price. Food was acceptable, nice blankets."
缺點： "CS serves primarily a Chinese speaking clientele, so they do not need to attract staff with high levels of English. You are flying on a Chinese carrier, not one with a global feel. Service is more than adequate with respect to call button etc. But meal service is "clipped" (for lack of a better term). No extras, warm beer, wine but no liquor. No snacks.They can do better, if they want to compete with the gulf airlines. Baggage took about 45 minutes to arrive at LAX. Very glitchy entertainment system"
優點： "Crew were pleasant enough."
缺點： "The Boarding gate area is very crowded. Need to get on a Bus which is over loaded and very uncomfortable. Can't use mobile phones to play games even though in flight mode (Chinese regulations) but very boring given the quality of the entertainment. Volume of entertainment is not high enough to be heard over plane noise. Makes it almost impossible to hear (I have flown on China Southern about 8 times and in 6/8 times this has happened)"
優點： "arrive chengdu for two days,still didn't.get our bags,all our stuffs were in those bags,and now still didn't know when can we get our luggage"
優點： "Crew is good"
缺點： "Very low comfort!"
優點： "The flights services person in charge is so goods."
缺點： "The early collection of entertainment head sets 30+ minutes before landing service of drinks need to be improved"
優點： "The plane was nicer than china eastern flight."
缺點： "We did not realise we could not change out flights. We had to buy four one way tickets from Rome to Sydney rash back home because my father in law was severely ill. On the tickets, it doesn't state it can not be amended. They should have more details of changing flights conditions on the tickets."
優點： "Nothing. It was a bad experience."
缺點： "They could have served food. They could have checked us in through to our final destination."
優點： "Everything went smooth and the flight was uneventful"
缺點： "Online check-in did work for me. I had to wait in line for ticketing."
缺點： "Flight delay was a pain from LAX to Nanjing."
優點： "Nothing is amazing."
缺點： "8 hour delay. Paid for luggage. No food or beverages. Man behind me played a loud video with a baby crying and wasn’t told to turn it down. No help with luggage up stairs or down stairs."
優點： "Flight was quick"
缺點： "Chairs were small and uncomfortable."
優點： "Aircraft was clean and fairly comfortable with adequate legroom for avg height people, though tray and screen placement can be improved on."
缺點： "PVG airport gates could deal with more seating, at least double... and better handling of delays."
優點： "Flight went smooth, was on time, no issues. Meal had pretty good cake. In flight entertainment has a good amount of Japanese pop, too."
缺點： "Minor gate change, not a big deal. Really not to much to complain about."
缺點： "It was freezing cold. So many people were sneezing, couging and sniffling."
優點： "China airlines always has good deals for my flights between Honolulu and Hong Kong. Great customer service and entertainment for a long flight."
缺點： "Breakfast was a bit bland and the dumplings were a little tough to eat."
優點： "On time"
缺點： "Turbulence most of the time Crew not courteous"
優點： "I appreciated that they provided two full meals as well as a sandwich. Flight attendants were also consistently walking the aisles offering water. The movie selection was great. I have a lot of cons written down, but tbh for the price I thought it was comparable with other (domestic) flights I've had."
缺點： "There was definitely someone(s) smoking on the plane - cigarette smoke would waft through the cabin intermittently. Free wi-fi should be made available. My seat wouldn't stay reclined, so I had to push down on it the whole time. I took a flight from JFK to Taipei with a long layover in Taipei. No significant delays, but the boarding process in both areas was unorganized; everybody just kind of lines up in a large mass. Boarding doesn't actually begin until like 5-10 min before the stated departure time, so actual departure is also pushed back. However, we ended up arriving around the stated time so I guess it doesn't really matter."
缺點： "Your flight delay so long time so i habe to canceled all plan. I lost a lpt of money."
優點： "Loved the service and entertainment packages on the big screens. The meals are abundant."
缺點： "The provided headphones combine background music and sound equally with vocals drowning the latter out making the audio experience unbearable. I had to use my own headphones for quality sound."
優點： "Crew, Crew, Crew are very hospitable and nice"
缺點： "Delay 45 mnts in boarding & take off from Guangzhou"
優點： "The flight attendants and ground staff are always friendly and helpful. I get great deals on China Eastern flights.I just went to Honolulu from Taipei for less than $700 USD I just hate that long lay overs come with it."
缺點： "I hate that in order to get great prices flights you have to have crazy long lay overs. For example my flight to Honolulu layer over in Shanghai for 21 hours. Before my flight f4om Ningbo to Taipei, I had a 10 hour lay over. I spent more time waiting for flights than actually airborne. I honestly never enjoy the main entres of the meals on this airline."
缺點： "No covered boarding. It was raining and the boarding stairs had no cover. On my previous flight it wasn’t raining but they had covered boarding stairs."
優點： "The boarding process was organized."
缺點： "Delayed flight, massively delayed flight. We got in to VN +2 hours later, normally not bad, but when you're talking about 3:20A there is going to be grouchiness."
優點： "Pleasant. Clean. Entertainment worked. No real. Complaints."
缺點： "Are seats ever comfy in economy? These were nice and clean."
缺點： "Kayak or JustFly put wrong ID number whole booking the flight. First 2 segment I had no issues buy 3rd segment they denied to check me in and almost forced me to buy a new ticket. Check in Crew was rude and would speak to me in Chinese. I am a foreigner who doesn't understand English. They wanted me to call my booking agent in Canada, it was mid night in Canada."
缺點： "I was not able to travel because of the volcano eruptions threats in Bali. Tried to cancel and get credit for the trip no one was able to help. Insurance wouldn’t cover because apparently volcanoes are not considered natural disasters. Tried to call eastern China airlines no one would pick up the phone. Soooooo there you go I don’t think there’s anything you guys can do to make happy again."
優點： "Very smooth boarding and in-flight service. Friendly attendants. Had vegan meals that were tasty and good quality. Flight was not full, so we had a free seat between us."
缺點： "Attendants spoke reasonable English, but there were a few points of confusion. Online checkin was not available, but this was not clearly stated on the website, so I wasted time trying to sort things out. The customer service phone line was down the day before our flight."
優點： "Affordable Quick Boarding"
缺點： "Crew Rude/Not Responsive Smoking Smell REALLY BAD Super cramped seats.... really really cramped"
優點： "The overall service from arrival in Shanghai to arrival in Taipei. Everyone was so helpful and I got good direction from staff because of my language barrier."
缺點： "Just the long wait at the airport but still it wasn't too bad."
優點： "Free snacks and drinks"
缺點： "Not enough smiles and politeness"
缺點： "They lost my bag and didn't know where it was until 4 days after. They were slow and not very helpful."
優點： "The price was phenomenal. Seats were comfortable. Timeliness was good."
缺點： "Ran out of wine 1/2 way through flight. Crew was was really gruff. Shanghai airport is poor. Little working wifi. Enormous walks."
優點： "Not much.."
缺點： "The food, poor selection of movies!"
優點： "Check in Very easy when you are sky priority. Plane was clean. Easy boarding proceeds."
缺點： "You cannot use your phone in airplane mode. I have my books on my phone and I wasn't allowed to use it. iPad is ok but no mobile device. So silly."
優點： "I got a flight"
缺點： "Everything else!"
優點： "service by crew, Price."
缺點： "I hate China Eastern always dump passengers on the tarmac of airports in China. Why do they don't use bridge as other airlines do? It's awful especially in cold weather and rainy days. It a disservice to their passengers."
優點： "Food is good. Also, providing a real meal during a less than two hour flight is not common nowadays."
缺點： "Departure got delayed. Had to sit in the flight for 30 minutes on the runway."
缺點： "We didn't know movies were available until we saw others' screens when we were exiting the plane."
優點： "No communications, no offer to make other arrangements, missed connections, loat hotel booking and more. A night wasted"
優點： "Comfortable seat, nice staff. Clean plane and boarding was easy."
缺點： "Only one meal option served. It was seafood, and the whole plane smelled. As per usual, the flight was delayed due to delays at Pudong Airport."
優點： "Very clean"
缺點： "I wanted water but the staff couldn't help."
缺點： "炒米粉或者炒飯無料 很糟糕。機上日文機組服務佳"
優點： "Food was OK but they took forever to get themselves organised."
缺點： "I was sat in row 31 - the first in economy which was right next to the galley. The attendants spent the best part of the 1st 90 minutes of the flight congregating in the galley and constantly opening and shutting the curtains and opening and shutting doors. They were loud and in a world of their own. Didn't seem like they wanted to have anything to do with the passengers. A glass of water was served after half an hour but for the next hour before they started the food service there was a continual stream of passengers coming up to the galley asking for more water. The attendants from business/first were also constantly coming back and forth to this galley so it was noisy, busy and frustrating to be sitting right next to it all. Lord knows what was in the cupboard in front of seat 31 but the crew must have opened and closed it at least 30-40 times during the flight and each and every time they let the door swing right back and hit me in the knee. Frustrating? I'll say so! Entertainment - well, there was a fixed screen above me but it was a fragmented video - think trailers at the movies - except it was moving from one shot to the next at such speed, I couldn't catch half of the sub-titles. It would have been an ideal time to close my eyes and catch a few zzzz's but for the darned noise in the galley :("
缺點： "My flight was late, they lost my luggage, and I paid for an upgraded seat which I did not get. And I still haven't received a refund for the upgrade.."
缺點： "The flight was late for an hour and half to start with. Then after we boarded, we got stuck on tarmac for another hour and half. They claimed it was due to tower's traffic control. But Nanjing Airport was not that busy. Although it was drizzling, it was not windy at all. Soon after they announced that there would be delay, they decided to serve meal while the plane was on the tarmac. A new experience for me. On top of that, the passengers were noisy."
優點： "The flight was perfectly OK. No major issues (except for a little weather delay that wasn't China Eastern's fault). The seats on the A332 were comfortable and reclined a little more than in American carrier's planes. The food was standard airline fare and served its purpose."
缺點： "No rear seat entertainment for an 8+ hour flight. The main screen entertainment would have been OK, if you I was close to a TV screen. They only had screens come down on the center aisle of seats and not on the sides, so viewing was difficult."
優點： "Flights were on time and able to have 2 checking baggage"
缺點： "Their english is so bad that you have a lot of difficulties to understand them."
優點： "I recently flew business class from shanghai to moscow with china eastern airlines. About the only thing that was good about this flight was the price and the flight arrived on time. The cabin crew was also very attentive. This airline needs to seriously reconsider catching up with modern times."
缺點： "Took code share Shanghai airlines to moscow. When the plane pulled up it was nice and shiny with brand new paint job. But that's where the good impression ended. Once on board I found myself on what was probably one of the oldest 767's I've ever flown on. And whats worst, it looked liked this plane had never been cleaned. Not from the day before, but since new! Totally disgusting. Old style reclining seats(no lay flat). Shockingly no entertainment system. Almost all carriers have TV in coach now!! Food was below average at best. But the worst part were the pilots.....because I was sitting in business class there was a constant smell of cigarette smoke wafting through the cabin from the pilots who were smoking in the cockpit. That was fine in the 70's, but this is 2016!! I guess I can't complain. As the saying goes....you get what you pay for. As for next time, I will stay out of the Wild West known as China Eastern airlines and away from their arrogant pilots who thinking smoking is ok in flight and shell out a couple extra bucks to fly with a proper carrier that respects their customers!!"
缺點： "登機CHECKIN時間非常非常久，前面只有五個人等了快一小時 等得火氣大~~~ 機上服務情況不好，餐點惡劣，缺主食。點麵食會比較好一點"
優點： "The food was good. It was nice that they supply wet hot towels before each meal. The seat was comfortable with the price I paid for. The rest room is nice and clean and quite spacious. The L’occitane toiletery bag was nice."
缺點： "It would be nice to supply mouthwash in the rest room. It would be nice to have a foot step at the bottom to open the trash container. The comforter is not washed and smells."
缺點： "Long line at the security checkpoint"
優點： "Friendly staff"
缺點： "Movies could have more selection."
優點： "Flight is okay when it is on time."
缺點： "We arrived to our destination 12 hours late both going there and coming back due to delayed flights and missed connecting flights. Dealing with airport staff was a nightmare because the lines were long and counters were understaffed."
優點： "Crew member was very friendly and smiled all the time. My kids were hungry and they offered two sets of meals for both of them."
缺點： "Entertainment/movie was nil. No personal entertainment screen."
優點： "The plane from Guangzhou to Beijing was newer and very well designed business class seats, the convenient layout was exceptional. I think the meal ok but the staff was exceptionally friendly helpful and took good care of me. Also this aircraft had a large movie assortment, larger than usual."
缺點： "I think the meals are the only area lacking, again not easy to have pre made meals that are as good reheated."
缺點： "Everything needs to be improved, they need to learn from Emirates"
缺點： "Occidental snacks could be great"
優點： "Check-in was very fast. The food was a hot sandwich and a drink and was decent. Plane left Hangzhou and arrived Taipei slightly early, which was great. Seats reasonably comfortable. Crew was kind and caring."
缺點： "Would have been nice to have some fruit."
缺點： "It was hot. Just horrible experience."
缺點： "There’s no way to request vegan meals via the site kayak referred us to (no air China). 14 hours on a plane with no food was brutal. Not a fan of the 787s - they somehow have even less room than their predecessors and when the person in front of you puts their seat back you have about 12” of space."
缺點： "Barely any legs room to move around and I’m 5”3"
缺點： "Because of the airplane delayed for one of my stop, I did not catch on my next flight and ended up bought another ticket, I was so disappointed."
缺點： "There was bad toilet smell reaching where I sat."
缺點： "As a 1k I got diverted to a small bus for loading. This bus then waited until the regular buses had left before leaving. Then it waited until everyone on the other buses had boarded before letting the four of us to get off the bus - we were the last four people to board the plane. Happily there was still space for my carry on, but it was not what I would call priority service."
缺點： "Don't like the food at all."
優點： "On time departure, courteous crew."
缺點： "Limited movie options for such a long, international flight."
優點： "On board crew service is better than US airline"
缺點： "Ground service (in it's JFK airport desks) of Air China were unsatisfied. It has not been improved for more than ten years."
優點： "The crew is courteous and very nice looking."
優點： "Efficient and friendly staff"
缺點： "Seat backs barely recline - not acceptable for flight of this distance. For this reason will not book Air China again"
優點： "crew, and boarding were good."
缺點： "food and comfort not too good, entertainment was so so"
優點： "staff are overall friendly."
缺點： "flights are delayed constantly, with connecting flights in short time span is impossible, luggage would miss and causes another delay"
優點： "Better than the New Jersey flight to Beijing more food this time from Beijing to Houston staff was very nice and friendly"
缺點： "Seats too small me too big lol"
優點： "They overcharged, customer support unreliable and bad service!"
缺點： "They overcharged, customer support unreliable and bad service!"
優點： "Nothing specially"
缺點： "The seats were unconfortable."
優點： "Crew was friendly and good for an early morning flight and I like that there were only two and not three seats on the side by the windows."
缺點： "The plane had no individual entertainment options and didn't allow use of phones/electronic devices, so was a pretty boring flight."
優點： "Calm boarding process. Crew was pleasant."
缺點： "Seats are smaller than most international flights. Entertainment was non-existent. Food was not interesting, but sufficed."
優點： "free local beer"
缺點： "worn out seats, the children playing games on the monitor in the back of my seat so i had to deal with back of my chair constantly moving. clearly frozen to microwave meal. Late departure on both of my flights with them but shockingly, on time arrival for both."
優點： "Airports r nice"
缺點： "Took 5 flgts in China every one was delayed from one to 5 hrs."
優點： "I boarded smoothly and everything was fine there. Just for an international airline, I expected there to be more legroom."
優點： "Space in business class"
缺點： "Cabin appointment not impressive."
優點： "I do on line check in for the trip from DC to Beiging, it's good that I got what I wanted to have an aisle seat. Then I do the transit trip at the DC airport counter, they told me that I had an aisle seat, and the baggages were checked in all the way to Taiwan. The truth is I didn't have an aisle seat and my two luggages are lost."
優點： "Flight attendants were wekk trained."
缺點： "Bathrooms smelled."
缺點： "Airline didn't make an effort to hold the connecting flight. Also tried to book passengers two to a room for the 24 hour delay. Delay did not come through on vayama/kayak systems so when I called vayama they couldn't help because they thought the flight had departed on time."
優點： "Everything worked, boarded quickly and crew served passengers efficiency. Luggage was already on the conveyor belt when I arrived."
缺點： "Connect time is too short and I missed the third flight"
優點： "Polite staff, relatively comfortable and decent food."
缺點： "No form of in flight entertainment and chinese air regulations prohibit mobile phone operation. Boring, but not the worst."
缺點： "The flight got cancelled and we had to take a flight 2 hours later. Even though the air line provided a lunch box as the original flight was scheduled to be at 12pm, the food was terrible."
優點： "Cheap, everything worked out."
缺點： "We sat on the tarmac for several hours before we took off - "because it was a busy day"."
缺點： "Flight was delayed, my screen froze, the food is atrocious, seats are small, headrest gave me a kink in my neck, plane seemed old and in disrepair. Staff wasn't helpful. Couldn't be more unsatisfied. Junk airline. JUNK."
優點： "entertainmanet was pretty good. crew was kind and give us enough pillows and blankets."
缺點： "around middle of flight, bathroom condition became too smelly and was difficult to use."
缺點： "When I ask crew need one pillow, She told will check, and then no answer. Maybe she forgot ！"
優點： "food is good"
缺點： "We were arranged to a non-adjacent seat and far away"
缺點： "Terrible service (worse than United...!!) Cattle food."
優點： "Beijing (PEK) Terminal 3"
缺點： "Beijing (PEK) Terminal 3"
優點： "The price was good"
缺點： "I had issues when I was checking in as the ground staff said my name in my reservation did not match the name in their system. This is a problem which they need to resolve internally as I wrote my name correct"
優點： "Everything was excellent - super friendly crew, nice seats and good entertainment, no complaints."
缺點： "Vegetarian meal could have been a little better"
缺點： "Company website does not work and cannont do check in ahead of time."
優點： "Crew was good"
缺點： "Seat assignment."
缺點： "Different site next time"
優點： "Take off was reasonably on time."
缺點： "The plane was so old that is still had cigarette holders in the armrests. Exit row seats did not decline, which had for a back-aching 5 hour flight."
優點： "Front Business class cabin solitude only 2 rows."
缺點： "Dirty seats and aircraft, Do not think it was even cleaned between flights. food was atrocious with no alternates. Crew allowed children to run around in upper business class, even during taxi, take off and landing."
缺點： "Plane is too small and bathrooms small chaotic bording"
優點： "Stewardesses hard working and nicer looking"
缺點： "leg room was very poor."
優點： "The crew was friendly. The Plane temperature was excellent. The boarding was peaceful and organized. The flight was smooth and The Pilots were helpful and friendly. The seating was comfortable on the plane."
缺點： "The Plane was an older plane, and out of date. Limited food selection. Limited entertainment selection. There was not enough drink service. There was no way to carry your own water on board to keep yourself hydrated and the ability to get plenty just wasn't available."
缺點： "My flight was delyed i told the stewerdess to check what time we would land she said i would make it in time for connecting flight."
優點： "I like that I was boarded quickly and taken care of."
缺點： "I didn’t like the food or snack. Not my thing but I’m sure others like it."
缺點： "connection via schanghai was terribly slow due to extra passport controll"
優點： "The business is great at affordable pricing. The food is good."
缺點： "The food may need to improve with more choices. There is limit choice ."
優點： "Brought me back safely"
缺點： "The flight got pushed back 6 hours! I almost missed the train to my hotel when I finally landed."
優點： "Service was good and attendants were very friendly and responsive. Flight was smooth and quick once we got off the ground."
缺點： "Boarding was very chaotic, but that is usually how China is. We rode a bus and stopped for no apperent reason for about 10 minutes. Got very warm very quick. Got to the plane and then we sat on the tarmac for about 1.5 hours. Long enough to be fed. No reason given and no delay information in English. We knew there was an issue when the Chinese gronned after an announcement in Chinese."
優點： "Business class. Great seats with good recline, nice and roomy. Ate one meal, which was fine, passed on the second. Flight staff was friendly and attentive."
缺點： "Luggage not was not transferrable to next leg, final leg was Thailand the next day, 16 hour layover. Needed to pick-up luggage, store, then check them the next day. Would be great if luggage would connect the next day, as other airlines do,"
缺點： "No vegetarian meals. Pudong airport is a confusing mess. Avoid flying on China Eastern - it's cheaper, but not worth it."
優點： "Once in the plane the service and food were good."
缺點： "My way to Phuket I connected in Shangai and my checked bags went all the way through to Phuket. However, on my way back, I had to get my bags in Shangai, go through immigration, go check-in again completely outside the gates, check my bags again, go through security again. After an hour flight to Quindao, I again had to retrieve my bags, go through immigration again, go completely outside the gates and check-in into my flight again, and go through immigration and security again, all in order to get from Phuket to San Francisco. Although the flight was cheap and not bad once you are on the plane, I am not flying with them again due to these extra connection hassles. Also, as others have already pointed out, the website is useless, no way to contact anybody. The baggage information on the website was different from what they told me at the airport, probably because their partner in Thailand does not honor the international bag rules of China Eastern (I also had to re-arrange my bags because of this)."
優點： "Small seats uncomfortable Too hard, No entertainment"
缺點： "Seats very uncomfortable"
優點： "I like the space and roominess"
缺點： "The food had no choices and theorems weren’t clearly labeled I have no idea what meat was in the bread"
優點： "Decent plane but kinda of older"
缺點： "Older plane - not very new. The business class lounge could use an upgrade too."
優點： "Good service, a meal, wine or beer complimentary"
缺點： "No complaints"
缺點： "When updating flight info they only spoke Chinese in a new York airport. Complained to tsa they said it's not their jurisdiction. Tsa employees caught 0 terrorists so far tsa agents were arrested over 800 times mostly for theft. Therefore tsa = terrorists. Get rid of them they are the terrorists just like the gop Guardians of Putin party."
優點： "On schedule"
缺點： "* The TSA locker was missing * the belts were missing"
優點： "Everything was great!"
缺點： "China Eastern Airlines returned baggage in transit airport."
優點： "nothing i am not a fan of this airline and the only positive is i will never have to fly with them again."
缺點： "The food was awful, the service was awful the flight attendants would purposely stop and tell me to turn my phone off even though everyone else had theirs on. My flight from Hong Kong to Shanghai involved sitting on the tarmac for 5 hours creating an incredibly horrible experience and forcing me to miss my flight back to Tokyo. When i finally arrived at shanghai the workers yelled at me saying i missed my flight i had to explain to them multiple times that my flight was delayed. When they finally found out it was delayed they gave me a flight the next morning and a free night in a crappy hotel. Will never fly again"
缺點： "They Cancel de flight without any advice,....made us go to the airport at 05:00 in the morning to find out that you giy have canceld or over-sold the flight,...therefore I had to buy another flight to Shanghai in order to catch the airplane to Los Angeles..."
優點： "Smooth with good service and adequate translations for foreigners."
缺點： "Can't list it all here. You will be receiving an email from me. This has been the worst travel experience I have ever had and this airline continues to make it worse. Never again."
缺點： "Lack of professional knowledge about connecting. Flight, poor ability to provide solution for passengers with ID problem."
優點： "Cheap flight for international travel makes it a great value."
缺點： "The crew spoke very little English and most passengers are Chinese and very rude and selfish."
優點： "Nothing. The flight attendant was kind. That's all"
缺點： "Everything else. 3 hour delay. No information, apologies or attempts to resolve questions. Food inedible. No IFE system working in Biz class. No headphones. Can't recommend to anyone."
缺點： "Flight was delayed because of air traffic in SH and no info given on how long. Eventually took off 2:10 late and led to missed connection to Japan. Instead of a first night in Osaka, I'm spending it at a hotel near the Pudong airport. China really needs to get its act together on airline timeliness."
優點： "I really like this Airline cuase sky team take a good care.also i am booking more that 7year till now"
缺點： "I would love travel all 8year untill now same china easther airline cuase they really good service."
缺點： "Very uncomfortable seats, butt hurts after a while. Seat heads didn't adjust at all, so even harder to sleep comfortably."
優點： "Overall a great experience. Friendly, attentive crew, newer plane, timely departure and arrival, and great value."
缺點： "Food could be improved a bit"
缺點： "Flight was delayed an hour (usually it's longer), but that seems to be the case with most domestic flights from Shanghai. Not the airlines fault."
缺點： "There was no paper in the bathroom (toilet paper, tissues, or paper towels) for most of the 5 hour flight. I notified the flight attendants on two separate occasions about it but nothing was done. There was turbulence on the flight and because things were delayed because of it, the flight attendants didn't seem to know how to modify their usual pacing to accommodate it."
優點： "Crew good."
缺點： "Confusion about delayed departure - almost missed connection in Shanghai."
優點： "Very little."
缺點： "The booking counter in KBV couldn't check me in for my connecting flight in Shanghai. This required me to wait in a number of lines in Shanghai, get a temporary visa, pick up my luggage, check in again and repeat immigration and security-early in the morning with a flight to catch. Also, I tried to speed thing up by attempting to use the Priority check-in, thinking that my hurried situation would be enough to convince the counterperson to help me. NOPE. Even though there was zero line, he refused to help and treated my like a peasant. I've never been treated that way at an airport before. Extremely rude and frustrating for us. Oh, and then on the flight back to Tokyo, there was a fight between two men in the aisle. I'm not kidding. I will never fly this airline again. It was cheap. And I should have known better."
優點： "The food was great in Business Class"
缺點： "The pilots smoked in the cockpit and it was horrible to smell for 4 hours. I don't understand how they can do this."
缺點： "I WAS TRANSFER PASSENGER FROM SEOUL TO SHANGHAI. SECURITY CHECKED AGAIN AT SHANGHAI AIRPORT. WHICH IS NECESSARY ????"
缺點： "No entertainment No blankets No pillows Cold flight No drinks/ service"
優點： "Low cost, and it left close to on-time (just a 20 minute delay - amazing for Guangzhou)"
缺點： "Tiny seats, poor food, flight attendants who insisted electronics products could NOT be on (even though the flight supposedly had WIFI on it)."
缺點： "Shanghai Airline knew that my flight will connect with Hainan airline, but Shanghai airline required us to pickup our baggage at PVG terminal 1. It took us too many time and labor to wait for baggage and bring them to terminal 2 (PVG does not allow customers use baggage car between terminal 1 and terminal 2."
缺點： "My flight was delayed 1.5 hours from Shanghai to HK! I ended up missing my next flight and had to stay at the airport overnight. I tried to talk to someone at the China Eastern counter and they were no help at all. WORST CUSTOMER SERVICE EVER."