優點： "Safe trip. Thank you!"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
優點： "Flight was comfortable and quick. Crew was friendly"
缺點： "Suitcase arrived brokken off the belt. If was in good shape when checked in at Chicago for the last leg of a 17 flight round the world trip. Typical to have baggage handled very poorly in US."
優點： "Flight was on time."
缺點： "Crew was borderline rude. Seat comfort/space leaves much to be desired"
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
缺點： "Delayed flights flight"
優點： "We paid for extra leg room but did not receive it. Our complaint to the staff was dismissed without a care. We will be taking our business to Alaska Airlines in the future."
優點： "Crew was super helpful and patient as the flight was delayed by more than 3 hours. Captain kept everyone up to date with whatever was going on."
缺點： "Flight delay impacted a lot of other travel plans. No compensation for long delays"
優點： "No the crew were not very friendly at all. I was not greeted with a smile at all. My seating was horrible, I unfortunately was seated in the last row, beside the washroom. My seat would not recline. I will never locate my seat at the rear again, total claustrophobia."
缺點： "do not take the rear seat in a small airplane ever."
缺點： "Sits not suitable for long distance travel"
優點： "We landed safe"
缺點： "I Paid for preferred seats. When we got to the airport our seat assignment changed. We were not in the seats I paid extrs for. No money offered or returned."
優點： "The male flight attendant was friendly. The boarding personnel were friendly and apologetic for needing to check our carry ons."
缺點： "seats are so uncomfortable. no space."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Don’t use United out of Charlotte"
優點： "Never made connection since first flight was deplaned"
缺點： "Never made it"
缺點： "My Wife and I got booted from Lufthansa to a United flight where our seats were across the plane from each other. In order to sit together, we had to spend another $300. United charged us an extra $100 for a check on bag that Swiss and Lufthansa did not charge us for."
優點： "I liked the staff at united in Pittsburgh who helped solve the real mess with my reservation"
缺點： "I did not like having my flight to Düsseldorf changed to flight to Frankfurt without being told of the change. That flight was late so I missed my connection to GVA- Frankfurt is a dreadful airport"
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "Good, everything on time, good friendly service"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "I bought first/business class ticket for my wife & myself. The sitting was comparable to premium coach level, my overhead bin was occupied by someone else. Food service was acceptable. I am medium built, the lavatory was very tight I felt sorry for larger than my self."
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "Nothing at all"
缺點： "I was delayed /cancelled 12 times due to air traffic and arrived 27 hours after I was suppose to. Instead of 1 connecting flight they made me take another connecting flight. I was offered no vouchers for anything and all the people at the desks were very rude. To top it all off they lost my luggage and they still haven't found it, it's been over 24 hours"
優點： "The app, United airlines, the whole experience."
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
缺點： "5 minutes before we boarded they tried to change my seat without informing me.... luckily it popped up on my phone that my seat had changed I reserved an aisle seat when I made my reservations five days before the flight. All of a sudden they put me in the middle seat ...so I went to the counter and the person at the counter tried to tell me that I just changed to the aisle seat that I had which I actually have had for 5 days and she tried to tell me that I was lying to her I was not very pleased with United at all!!! I made it very clear and even showed her the email from 5 days ago where I had that seats all along the aisle seat that she took away from me and put me in the middle somewhere so three minutes later she told me to look at my phone and she changed me back but that's after she basically called me a liar and said I didn't know what I was talking about!! Worst US AIRLINE!!"
優點： "The flight attendant was really nice"
缺點： "Way too much money for the quality of first glass - I should have never upgraded, ancient."
缺點： "2 hours delay"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
缺點： "The WiFi was expensive"
優點： "Movies on personal device"
缺點： "usually airlines let you change flights during/immediately after blizzards without a change fee. Elderly mom could not travel in the severe weather and they would not allow us to move the flight to the next week. Lost our $. With 6000 canceled flights the day before, I'm sure they filled her seat!"
優點： "I actually was upgraded (for once) so the flight was fine."
缺點： "The onboard entertainment is ridiculous. And on top of that you have to pay for it?!?"
優點： "Everything was fine. Little tight in economy plus for an extra 76 dollars. Other than that good flight good crew and the entertainment worked on this one finally."
缺點： "My Flight was delayed various times, I was put on standby twice. When I looked for help I was left waiting at an empty united counter for half an hour until an employee decided to show up and offer no assistance. This has been the MOST unprofessional and stressful airline experience I have ever dealt with. Never wasting my time purchasing tickets from united again."
優點： "Flight was ontime and crew was very curtious and professional."
缺點： "One thing I would say that snacks was not good at all. Wasn't able to eat. Should change the snack item."
優點： "Smooth and efficient boarding process resulting in the flight actually leaving before time.Flight attendants were very friendly and polite."
缺點： "I was taken by surprise when I was required to pay for one checkin luggage. I am normally allowed one free and felt that I should have been notified beforehand."
優點： "Seating was spaced good"
缺點： "Everything was ok"
缺點： "Having to walk a LONG distance from one terminal to the next and almost missing my flight due to delays. Then we had a delay from the bridge from plane to the airport was not working!!!"
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Boarding was very fast and efficient. Seats were as expected on an airplane. The flight was only 45 minutes so there was no entertainment or food to really be able to rate them on it."
缺點： "The one flight attendant spoke super fast so it was a little hard to hear her clearly."
優點： "The crew was friendly and a smooth flight."
缺點： "I did not realize that Luftansa was a United flight so it was very hard finding the correct terminal and gate at Frankfurt ."
優點： "Comfort and service was right on target"
優點： "Nothing. Absolutely nothing."
缺點： "After boarding us at 11 pm a flight attendant came on the intercom to tell us that the pilot we had been waiting on was on the plane but because he had come from a delayed flight from Newark he wasn't sure if he had been working too long to fly. So we got to wait another 30 minutes until he decided he had been flying too long, and then another 20 to get another pilot. We ended up landing at 2:15 am and I finally got to my home at 3 am. United is a joke of an airline and I will never fly with them again."