I booked this flight months in advance and to be placed in the second row from the back of the plane was very disappointing.
The seets are too small it wasn’t comfortable
The particular set up in Business Class is not comfortable. The seats (Pods) are too narrow and it is difficult to sleep.
The service leaves much to be desired.
優點： "Entertainment was great!"
缺點： "The check-in was stressful and congested."
缺點： "Please improve food. Same cold sandwich was given again and again. There was no tea, coffee, cold drink, fruit or chocolates. The menu was very bad. We are disappointed with food."
優點： "Movies and screen"
缺點： "Flight delayed. Crew doesn’t speak good English"
優點： "Very professional and polite crew"
缺點： "The seats are so small and place was very squeeze"
優點： "I cancelled flight and you charged full amount as cancellation amount."
缺點： "My suitcase was completely soaked from the rain in Istanbul. It must have been left on the tarmac in Istanbul before it was loaded onto the aircraft. I had clothes on the inside that needed to be dried once in Cairo."
優點： "The flight attendants"
優點： "I always enjoy Turkish airline flights but lately the quality of food is not as it used to be. Flight entertainment is excellent and boarding was smooth. Getting luggage at the airport was quick"
缺點： "I wish food would be better"
缺點： "Same problem as the first segment (see above)"
優點： "I had only 70 minutes transfer time and had to spend almost all of that time standing in line to go through security after just arriving from another flight!! I ran to the gate and was the last person through before it closed. I asked about my two bags and was told they were accounted for. Hardly believing it but glad to at least have made it I boarded. When I arrived in Zurich, sure enough my bags arrived too! Was very pleasantly surprised!"
缺點： "Though no fault of Turkish Airlines, having to go through security after just getting off one flight was stressful even if it might have been necessary. Almost missed my flight. The security area is not properly designed for accomodating many people at one time and the officials (actually two cleaning personnel) who did not speak anything but Turkish were manning the entrance. Even when I showed them my boarding pass they just rudely shooed me away!"
缺點： "Too hot inside the plane. The back of my t-shirt was wet from sweat."
缺點： "This’s the worse airlines that I ever use in my life, in my way back to Boston I get to the airport 2 and half hours before my flight, it was so crowded outside the door, so I didn’t get to check in till like an hour and 10 minutes, Guess what! They didn’t let me in because they close the gate they said?? They have me payed for another thicket to I take the next flight They are so weird, even when you called the customers service they will do nothing for you, like they don’t live in our planet!! Trust me stay away from this turkish airlines"
優點： "Staff was very friendly. Good was great. I was actually comfortable during the flight."
缺點： "It's a long flight. But that's unavoidable."
優點： "(see above)"
缺點： "(see above)"
優點： "The flight attendants were helpful and did extra to make the experience more enjoyable. They served with warm and sincere smile. Service and food were good."
缺點： "Comfort seats are missed greatly. Boarding area and process should be revised/reviewed for improvement."
優點： "great crew and flight!"
缺點： "We would have loved to have been able to easily upgrade to business class but weren't able to."
優點： "The staff is awesome and made the trip comfortable. I aldo liked how quickly we boarded!"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
缺點： "No entertainment at all"
優點： "I love everything, the crew was amazing ,very helpful and always with a big smile on the face. Also I love the food, my wife and I are vegan and we requested a vegan menu in advance before the fly and the menu was delicious, fresh and healthy!! I would definitely recommend this airline to everyone!!! Way to go Turkish airline!!!!!"
缺點： "Expedia has doubled charged me for this flight and do not reimburse. You can't issue two seats for only one person. It's a scam."
優點： "The food"
缺點： "Was late"
優點： "They put a fabric pad on the seat to make it softer . I'm 6' and was comfortable. They have nice children's toiletry kits. Great entertainment system, tons of movies and shows."
缺點： "If you sit the the second cabin on the 777 they run out of buns and champagne by the time they get to you which is unacceptable for business class and they only finished the meal service 2 and a half hours into a 10:30 pm departure flight which is way too slow. They tried to lie to me that they didn't have champagne but I saw them opening 2 bottle when I went to the front lavatory. Between meal services crew is non existent."
缺點： "Departure from Istanbul was delayed, then there was a backup for takeoff, so we sat on the tarmac an extra half hour. Still don't understand why the Istanbul-to-IAD flight is scheduled to be an hour and a half longer than the IAD-to-Istanbul leg was. Apparently there was no effort to make up lost time, so our scheduled 7:10pm arrival was after 8pm. Pasta dish was clearly supposed to be a hot meal, but it was cold when served."
優點： "Great experience for my first international flight."
缺點： "Please change my meal request from diabetic to regular"
缺點： "How come a Business Class doesn't have sleeping masks? Unbelievable."
優點： "Entertainment was very nice."
缺點： "Bath room was not clean during the flight. Flight attendants can be nicer."
優點： "Safety and comfort. The people were so nice."
缺點： "What I didn't like was when Turkish Airlines told us that in order to get free hotel and free transportation because our layover was 13+ hours we must buy Turkish entry visas which costs us $200.00. The visas should've been free because we were on transit."
優點： "Turkish canceled my return because I had the bad luck to miss the conection flight , I had to buy another ticket in another airline and even that they fined me"
優點： "Even in economy, TK serves two full meals, with beer/wine as beverage options. They also give an overnight bag with slippers and other helpful goodies"
缺點： "The level of service by the cabin crew was really disappointing. One of the flight attendants asked me to switch seats with the woman seated next to me (although I had pre-selected my seat). I obliged, although I think that the cabin crew and/or gate agents should have given more thought to giving her a better seat assignment, like a bulkhead seat. This woman was uncommonly large with mobility problems, so it was difficult for me to get up when I wanted to. The entertainment system malfunctioned about an hour into the flight, and I had to flag down a cabin crew member on 3 separate occasions to ask them to look into it. No one ever bothered to follow up or attempt to resolve the problem. To make matters worse, the entertainment system is connected to the entire electrical system, so I couldn't use the "call cabin crew" button, or the overhead light - meaning I was stuck in the dark for HOURS. Only after I demanded to be given another seat did anyone do anything, and with zero apologies."
缺點： "in a previous email we explained that by the time we arrived at the gate in Sao Paulo, the airline refused our boarding the plane and said only "we don't like Kayak". We never boarded the plane and there was a credit to our credit card, so why are you asking how our flight went?"
缺點： "Well our flight wasn't until 4:30 am and we couldn't go into the airport until 1am. So we were sitting outside in the heat for 8 hours until they would let us in."
優點： "When we arrived at the gate we were told they did not have us in the system and the one gate attendant told us that the airline did not like Kayak. We were then forced to stay in the airport hotel at a rate of almost $200.00 as we were unable to secure a flight on a different airline until the next day"
優點： "Landed at right time."
缺點： "Check in service at SFO airport was really poor. Leg space is not good."
優點： "Friendly workers"
缺點： "I upgraded and paid for first class round trip but only got it for my flight to italy and not the flight back to miami. Economy is too cramped for such long flights and they are not as attentive as in first class"
優點： "Everything was great. Would never fly another airline if Turkish was available."
缺點： "You must hear this all the time. An eleven hour flight is torture. Maybe a little more padding in the seat cushions. Still, You Are GREAT"
優點： "The crew was very nice."
缺點： "The cup holder on my seat was broken and wouldn't stay up... So minor. Other than that, we had a very pleasant flight in TA."
優點： "Food Entertainment Comfortable seats"
缺點： "Crew should be more responsove to issues it took them 1h to solve my issue!!!"
優點： "Every thing was perfect and the service too"
缺點： "The only problem is I didn't one of my luggage on time after 3 days I was upset and made"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "Excellent seating space"
優點： "The Air hostess are aware of what they are doing, they can manage extra requests from different people."
Thanks to Air Canada for putting on this extra flight so we and others could get out of Nova Scotia ahead of the storm.
缺點： "Would've been better if Air Canada had not downgraded the land to a propeller plane!"
優點： "Everything was great. From food to entertainment was great."
優點： "There was one crew member was passive aggresive and doing his best to annoy the whole trip, I had to get other crew involved, he was hitting on my friend as well....."
缺點： "This was a United flight sold as Air Canada to me and Lufthansa to my friend. This made check in twice as long since we went to the wrong counters. The quality was horrendous for an international flight and the entertainment system was broken. I paid atleast 50% more than I should have. Never fly UA"
優點： "Crew is very friendly and helpful. Leg space is bigger than other flights."
缺點： "Food is not as good as before. I could smell the restroom from my seat (41H). Hopefully Air Canada flights can depart and arrive on time."
缺點： "Freezing in the cabin that morning."
優點： "Three hour delay, endless gate changes and basically no information shared as to what was causing all the problems. Don't think I'll use Air Canada again if they can be avoided."
優點： "They did feed us and provided cover and small pillow"
缺點： "every thing including service is minimum."
優點： "the over seas flight was fine... once we got on board"
缺點： "The desk does not open until two hours before your flight. Our flight was canceled, 10 minuets before boarding .... with no recourse we were booked on the next day. It took the airline 3 hours after the cancelation to get out luggage back. When we finally got out, the next day, our flight was delayed and we almost missed our connection. Every one who was trying to make the same connection said that every time they fly Air Canada they are always running. We needed up being the last ones on the plane.... they gave away our seats so we were separated for 12 hours. And shoved into corners!!! Our bags made it two days late."
缺點： "Steward. & meals"
優點： "Seats were comfortable. Food was OK."
優點： "I hadn’t been on a plane in almost 10 years. People were very helpful at the airports. The plane ride was comfortable. The crew was nice both ways. I would. The price was excellent!"
優點： "This was a very pleasant flight. The attendants were excellent. The plane was clean. The food was fantastic . The entertainment system made the flight go by better. Over all an excellent experience"
缺點： "Flight was delayed for 3 and half hours."
優點： "No surprises."
缺點： "Didn't board as I missed the connection."
缺點： "In-seat entertainment - screen not working"
缺點： "No vegetarian options"
優點： "I didn't really care for to much, I was just thankful I made it safely!"
缺點： "By far the WORST experience I have ever had flying international as well as the most costly due to flight changes and delays with your airline.I WILL NEVER fly air Canada again!!!!!!"
優點： "Great timing of flights to arrive in afternoon. Also liked flying on the 787. Service was great as there was always someone checking to see that you were comfortable."
缺點： "Food was grose. Seat was located on an emergency exit and supposed to be "preferred". Worst seat ever. Right next to the window is very uncomfortable since your stuck to the wall if the plane. Theres no window on that row. But this specific seat is awkward and very uncomfortable."
優點： "Food, service, seat (Business class), aircraft"
缺點： "No internet connection"
優點： "Flight attendant was helpful when I had a personal health issue."
缺點： "Pay for snacks on a 5 hour flight? What do you really get for a ticket that cost over $500. US? I paid for noodle soup. They gave me a fork to eat it after they bumped into me and spilled the hot liquid on my sleeve and slacks. Then when I went to eat it I realized that the noodles were not cooked through. they were rubbery. the liquid was tasty, but with a fork how much can you taste. Ended up giving it back after eating about 1/4 of it. Seats had no leg room even though was a larger plane. Had restless leg from the very beginning. Legs were in pain the whole time."
缺點： "Party of 7, all split up in different seats. Aircanada was completely useless to help us out Big discussion on the plane with other passengers. Flight was delayed, lost our connection. 10 hours at toronto airport."
優點： "The young kids really enjoyed the multi-player video games that were offered on the plane. The windows were really cool too! The amount of light/color coming from the windows were adjustable with the press of a button. It was the first flight for the younger kids, and they loved it!"
優點： "Nice to see some older flight crew members."
缺點： "First meal was frozen. Bread, veggies and brownie cake were frozen while the chicken and rice wasn't appetizing. Flight crew should be more aware of the first row seats when pushing their food carts down and now bumping into passengers tvset."
優點： "There was good food and entertainment"
缺點： "I'd like better vegetarian options for food though"
優點： "That we ended the trip safely."
缺點： "Paid the trip to Lufthansa and flown with Rouge not even Air Canada ! Big disappointment, never again."
優點： "Flight was fine. Staff was fine. No complaints."
缺點： "Although the food was abundant and tasted good, it was rather heavy. Lots of starch (and chocolate!). That kind of food may be fun and satisfying, but it's not really the best thing for middle-aged adults who are sitting on an airplane for 10 hours! If you can work in more fruits and veggies or light desserts, that would be great! Regarding entertainment: We could not connect to the entertainment system, so we watched a DVD that we brought along with us."
缺點： "I don't have any complain about the flight. It was average or a little above average. I just couldn't sleep well probably because the head rest is too high or what. But I'm 5 feet 7. The pillow can be improved as well (firmer)."
優點： "Difficult to find employees in the Toronto airport. Security needed to help me locate someone after my plane was delayed causing me to miss my connection. On the way back had a delay again lucky if was my final leg."
優點： "I was able to fall asleep, because I was dead tired. It was like every other flight on a tiny plane; no better, no worse."
缺點： "The flight was delayed, and the Toronto Airport terminal for Pittsburgh was awful."
缺點： "Horrible, the most uncomfortable plain I ever been to"
優點： "Very good !"
缺點： "the delay coming and going"
優點： "The crew was nice and the flight landed on schedule."
優點： "The crew were attentive"
缺點： "This is an old plan that desperately needs upgrading: it's visibly worn down, the seats are old and uncomfortable, bathrooms were gross, etc. I was also surprised to have to pay for food on a nearly 6 hour, international flight. But even with that said if you're going to make people pay have a decent menu and make sure you have everything available that's on the menu. Amazing how different this flight was from our Munich to Toronto flight."
優點： "The crew was nice"
缺點： "9 hours + flight with no entertainment and HORRIBLE food (it didn't even bit hunger). Not that it would make a difference, but the people on the back of the plane only had one choice of food instead of the usual chicken or pasta, for example."
優點： "Food is okay. No delay on time flight I enjoyed it"
缺點： "So far nothing flight attendants are very nice"
優點： "Great service, friendly staff, fuss-free boarding, good entertainment selection."
缺點： "Plane could have been slightly cleaner (eg replace old, ratty in-flight magazines). Food was reasonable but a bit bland."
優點： "At $320usd per person per direction, you can't beat the price thanks to whatever magical gremlins Kayaks employs to fix prices for them...we flew Air Canada and we'e very pleased with their fleets new addition of 787 dream liners. Do yourself a favor and find a flight on this aircraft. From takeoff to landing, there was never a question about our safety and comfort, and the sleek, organic aesthetic of the dream liner somehow met a new standard for both ergonomy and tech/entertainment. I especially found the sub ports in my personal screen useful."
缺點： "Transatlantic flights are too long. Hurry up Science, magic me up some low earth orbit/sonic+ future jets already...Jaesus..."
優點： "The pilots were EXTREMELY polite, informing us through the intercom why everything is delayed. SUPER flight through the rain!!! FANTASTIC PILOTS!"
缺點： "We were Stuck INSIDE the plane for an hour. If there is a delay either offer a refreshments or let us go back inside the air port and get a refreshments. The crew were unprofessional, i travel enough and this crew was the worst I have seen. On top they offered No hot beverages. Upon my request of a simple cup Of coffee the flight attendant said, NO, ask if I wanted a coke. It is great that he is giving me an alternative but he can simply appogize that he has not made any coffee and be sincere about it. TERRIBLE service all together. We all in the plane have appointments that now we are late to, crew showed no concern."
優點： "Must have been a newer plane. Very quiet engine comfortable seats. I didn't use any onboard entertainment except my own."
優點： "Staff were great"
缺點： "Air conditioning malfunctioning until the plane took off meant that the cabin was extremely hot and humid. My headphone jack didn't work so I couldn't even watch a movie. Otherwise everything was fine"
缺點： "Simple mistakes which could and should have been avoided made us late. The food and drink service should not have been a charge on such a long flight."
優點： "Everything was basically on time."
缺點： "Air canada should still give snacks like west jet."
優點： "Very friendly staff."
缺點： "Left late so missed connection. Was put up in a mediocre hotel."
優點： "It has good fair, and check-in desk person in FLL was very nice and helful, as I was traveling by my self with two kids."
缺點： "Nothing to snack for kids on the plane, delay of 1:35 minutes inside the aircraft with kids, having to be seated still."
缺點： "Flight was delayed 2 hours"