優點： "Punctuality. I also had an upgrade which was super great!"
缺點： "More choices of movies would be great for long hauls"
優點： "Very professional and polite crew"
優點： "For me everything was good"
優點： "The flight from Dubai landed late in Istanbul. TK had someone there to escort the business class passengers through security to make sure we made our connection."
缺點： "The temperature on the flight to NY from IST was a bit too cold."
優點： "GOOD FOOD GOOD CREW"
缺點： "NO TV IN FLIGHT"
優點： "The New York operation seemed much better. Our flight arrived late and was met by airline representatives looking to help passengers with tight connections. Arriving transfer passengers must go through Turkish airport security. Turkish security did set up an operation right at the gate. This both expedited things and relieved the stress of going through the process far from the gate."
缺點： "Seat was very uncomfortable. The plane was an older Boeing 777 (it had no winglets) and I think the seat cushion was the original one. Turkish Airlines does not communicate with its passengers. If the flight is late (as both of ours were), you wait with no information as to when the flight leaves. The same lack of communication occurs once you on board. I joked to my wife that the cargo on a Fed-Ex flight is given more information."
優點： "Boarding was on time and the service was nice. The cabin crew were nice too."
優點： "Cost of seat."
缺點： "Same problem as the first segment (see above)"
缺點： "My taxi crashed on the way to Izmir, I missed my flight to Istanbul and my connection to Dublin in still stuck in Istanbul"
優點： "Food, service and free movies and amenities was like old times."
缺點： "In both 10 hour trips to and from US to Turkey my seats were broken and didn’t recline, which made for an uncomfortable trip."
優點： "Nice toiletry bags for all passengers, including economy class."
缺點： "They ran out of apple juice and one of the main dishes very early in the flight. This happened on 3 of my 4 Turkish Air flights during this roundtrip. Unlike the flight from JFK to IST, this one did not include lotion and scent in the bathroom."
缺點： "Would highly recommend"
優點： "They boarded on time, took off on time, and the service was friendly."
缺點： "Nothing really."
優點： "The amount of food and drinks we got was perfect, the movies, shows and other entertainment options were plenty and they had a great selection, and the sleep kit (slippers, socks, lip balm, etc) was very much appreciated and helpful. The staff were nice and professional."
缺點： "It was a struggle to get our hotel from the turkish hotel desk crew. We were travelling from Cape Town to Toronto with a little baby and had a layover of approx 10 hours at Istanbul. They claimed that our layover was 9 hr 40 mins (and not 10 hours) and I had to argue before we finally got a transit hotel. Their customer service is poor."
優點： "Food was much better Istanbul to Boston than Boston to Istanbul"
缺點： "Seats, food and service"
優點： "The staff is awesome and made the trip comfortable. I aldo liked how quickly we boarded!"
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "The crew was friendly and the plane was very clean!"
缺點： "Did not love the choices of comedy shows on the in flight entertainment"
缺點： "terrible delays and little assistance in Warsaw from turkish airline desk"
優點： "Eat fare , amazing customer services . Turkish airlines s pretty good. And affordable .."
缺點： "Nothing , it was all good"
缺點： "Here is a recommendation. When your business class is empty, and by empty I mean nobody was there, use the available seats or some of them to upgrade some of your loyal travelers. Also, when your business class is empty there is no need to draw the curtains, unless you have something to hide. Your personnel was not in the mood to work today."
缺點： "Expedia has doubled charged me for this flight and do not reimburse. You can't issue two seats for only one person. It's a scam."
缺點： "You could be choose food... one of the dish was only pasta... what about the people who's allergic? I am... The business class crew was very stuck up! Totally looked down at people who wasn't in the business class... The Aircraft has no AC that you could adjust air blowing on you! It was incredibly hot the whole time !"
優點： "CUSTOMER SERVICE WAS THOUGHTFUL AND EFFICIENT."
缺點： "ALTHOUGH I UNDERSTAND, THE WAIT WAS LONGER THAN ANTICIPATED"
優點： "Great experience for my first international flight."
優點： "Fantastic food and service"
優點： "Free movies that are current, Free food/drinks/alcohol, Pillow, blanket, eye blinds, slippers, socks. The flight was 12+ hours long, and the ability to watch movies, tv shows, play games, listen to music on the large pad in each seat was pretty amazing. Free over the ear headphones... Very amazing flight"
缺點： "Bathrooms were a bit dirty...but there was a lot of people on the flight and they didn't start dirty."
優點： "Great : food. Entertainment , service . Check in, laguage accommodation."
缺點： "In All my flights with them it is Sssoooo hot!!! They save on A/C??? I asked to cool the cabine - they did for 15 min and back to heat again . Managing seat assignment is impossible if you book through a website other than theirs . They don't have an "economy comfort " option"
缺點： "It is just crazy the extra cost that a person needs to pay for each extra Kg he/she needs to have onboard along with their "free baggage." I had to pay 23 extra US Dollars for every Kg, summing up to $160 for 7 Kgs!! Those additional belongings were crucial and important to carry, it very well understood that a certain capacity is only allowed onboard, yet being considerate and understanding in terms of customers' needs and priorities is as equally critical and important. I think the way the airline approaches the "Extra Weight" issue needs to be revisited, keeping in mind both sides' interests and concerns."
優點： "It's really cheap prices"
缺點： "But it's gives wrong books"
缺點： "How come a Business Class doesn't have sleeping masks? Unbelievable."
優點： "Superb service, food and entertainment. Especially liked the wifi that allowed me to read and send emails, texts and do some work."
缺點： "When I called the night before to check into the flight our reservation had been cancelled and we did not know until we got to the airport Turkish Airlines counter in Mumbai very early in the morning that we could still fly. Never understood why our names had been removed for our return flight. Because we didn't have a boarding pass when arriving at the airport the security hesitated to allow us into the facility. Luckily we found our itinerary and they allowed us entry."
優點： "Turkish canceled my return because I had the bad luck to miss the conection flight , I had to buy another ticket in another airline and even that they fined me"
缺點： "in a previous email we explained that by the time we arrived at the gate in Sao Paulo, the airline refused our boarding the plane and said only "we don't like Kayak". We never boarded the plane and there was a credit to our credit card, so why are you asking how our flight went?"
優點： "Turkish was the only airline I've flown that actually did not give the impression of nickle and diming but really made clear and concerted and well executed efforts to exceed expectations on all fronts, even food and drink. A huge accomplishment. They really put most of their competitors to shame."
缺點： "Only issue was that the videos kept freezing up, though they did remedy that problem. And I wish they had a foreign hub further to the west. Much as I loved the airline, I would only fly them again to Turkey or further east. It took me 22 hours door to door from Venice to Portland, Maine, when it shouldn't have been much more than half that. It's just too Far East to be a very practical option for visiting Western Europe from the US."
優點： "When we arrived at the gate we were told they did not have us in the system and the one gate attendant told us that the airline did not like Kayak. We were then forced to stay in the airport hotel at a rate of almost $200.00 as we were unable to secure a flight on a different airline until the next day"
優點： "I found the physical environment very comfortable, clean , a young dynamic crew who were very attentive and helpful"
優點： "excellent service"
缺點： "Too bad they did not share snacks during the flight"
優點： "Flight timing and the crew were excellent"
優點： "Great short flight, even with a meal!"
缺點： "Everything was good"
優點： "Comfort Movie Selection Friendly Hostess Thoughtfulness"
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
優點： "The flight itself was fine, once I paid for it a second time!"
缺點： "We missed a connection on our flight out, so the airline decided to cancel our entire flight home! They didn't even notify us they were cancelling it. We found out the day before we were supposed to leave to go home, when we tried to check in online and couldn't. I spent hours of the last day of our vacation trying to figure out what was wrong, then searching for a rebooking a new flight. It cost us more than $1000 USD extra, just to get home. NOT the way we envisioned ending our vacation. I'll never use this airline again!"
優點： "everything. it's really a good option!"
缺點： "nothing really"
優點： "Very professional and helpful crew, food was above what was expected, and even during my short 1.5 hour flights to and from Athens from Istanbul, we were fed meals! I felt very safe and well-taken care of. I will fly Turkish Airlines wherever I go! Çok teşekkürler!!"
缺點： "Smal seats, little leg room."
缺點： "No internet available (2020). For the my previous flight, a month ago, was the same problem."
優點： "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
缺點： "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
優點： "Crew were excellent"
缺點： "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
缺點： "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
優點： "Muslim food"
優點： "Planes were on time and connections made."
缺點： "One bag delayed as not put on flight and food could be better."
缺點： "Head support for 6 feet plus people on seats would be good"
優點： "Crew was very engaging and service was good."
缺點： "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
優點： "Cabin facilities"
缺點： "They didn’t bring one of my bags"
優點： "The earlier announcement about timing of meals and landing cards etc is very good. The food trays have non-slip design is also very nice"
缺點： "The screen in front is too close to view movies comfortably. Would like to know if the airline has any arrangements to make it greener e. g. What's going to happen with the disposables etc"
缺點： "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
優點： "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
優點： "Crew was in a festive mood, the meal was unexpectedly delicious"
缺點： "Seats ok, but could be more comfy"
優點： "Smooth flight."
缺點： "Seat a little cramped."
缺點： "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
缺點： "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
優點： "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
優點： "Comfort was better than on the previous Dash-8. Food was OK."
缺點： "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
優點： "Food was excellent, frequent and filling"
缺點： "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
優點： "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
缺點： "Food and one bathroom out of service makes an awful flight"
優點： "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
優點： "Very friendly crew going out of way to assist in making trip comfortable"
缺點： "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
缺點： "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
優點： "Service, technology"
缺點： "Could not print by boarding card and was not allowed to board in Amsterdam"
優點： "Boarding was quick, Flight on time....just a regular service and plane"
缺點： "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
缺點： "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
缺點： "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
缺點： "Bag was lost"
優點： "Service impeccable!"
缺點： "They have one line of executive class after the kitchen and toilet, is very noisy."
優點： "The food and the punctuality"
缺點： "The technology in interteiment is not touch screen"
優點： "The flight attendants could not do enough for you."
缺點： "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
缺點： "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
優點： "Short-hop flight, fit for purpose."
優點： "Cabin crew very pleasant"
缺點： "Lost our bags, little sympathy from staff"
優點： "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
缺點： "Not much to comment on here."
優點： "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
缺點： "OLD OLD plane with hard seats and tiny screens"
優點： "Loved the service...everything was excellent"
缺點： "The bus class seat was a bit narrow at the feet"
優點： "The crew service is impeccable. Ground services very friendly and professional."
缺點： "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
優點： "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
缺點： "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
優點： "No chargers or tv on planes"
缺點： "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
優點： "Easy airport business"
優點： "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
缺點： "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
優點： "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
缺點： "What is there not to like about KLM? I cannot find anything."
優點： "Speed, crew, and reliability."
缺點： "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
優點： "Flight attendants tried their best given what they had to work with."
缺點： "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
優點： "Flight attendants were friendly, but they only had limited resources to work with."
缺點： "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
優點： "Spacious cabins, friendly service"
優點： "Everything was great!"
缺點： "I mean nothing. But a cute added feature could be massage chairs in Business/First. JetBlue has them and it is a pretty nice special surprise. But seriously- you guys are great!"
優點： "nothing in particular"
缺點： "cold, inattentive crew, United premium economy product is not worth a pretty penny it charges"
缺點： "Flight left 2 hours late and we sat in plane whole time. Crew did nothing to make the wait better. Horrible experience."
優點： "good movies to choose from"
缺點： "slimline seats on a 12+ hour international flight are torture"
優點： "Beautiful views of the mountains."
缺點： "Was delayed for hours and missed my shuttle to Bellingham. Nearly ruined my trip."
缺點： "Sits not suitable for long distance travel"
優點： "Smooth flight overall, no major issues"
缺點： "Older plane, limited entertainment options"
優點： "Flight was on time"
缺點： "A child kicking the back of my seat the entire flight"
優點： "We were upgraded to 1st. Ontime departure and arrival."
優點： "The food was OK."
缺點： "I have been flying all over the world on many different airlines. This was my first international flight on United. The 777 we were on had NO inflight intertainment system! The HVAC system switched from to Hot to to Cold and was mostly Freezing. The reading light controls were cross wired from different seats and aimed all wrong. The Flight attendants were mostly old and grumpy."
缺點： "8hr flight with a glass of water, no entertainment, bad streaming, the toilet was DIRTY... what else a kind of a modern torture! Tired of being treated like animal."
優點： "The variety of TV shows."
缺點： "The flight attendants just didn't seem to care The food was so salty. The air conditioning made me cold and sick."
缺點： "Flight was delayed for almost two hours because of waiting some passengers from connection flight. If the airline knew that we have to wait a few passengers from other connection flight, don't let the most passenger stay on the plane without any drinks or service."
缺點： "Seat back was broken and would not stay in the “up” position if pressure was applied to it."
優點： "In flight staff was fantastic"
缺點： "Boarding was awful. I didn't have a seat when I checked in, then was told I could take American flight with a partial credit. Then they gave me a seat last minute. I didn't approx ya r"
優點： "fast take off and good service."
缺點： "Rude flight attendant. White, old, male, with half shaved head. Uncomfortable seats. Awful food"
優點： "The flight was fast."
缺點： "The flight attendant was an angry person. Her attitude was appalling."
優點： "So much more room, was in a older plain could tell the difference, back when comfort was more important then money."
缺點： "Flight Attendant would just barge through without any notice even if not in the isle still would bump into you"
缺點： "No entertainment screen on each seat, just old TV far away. Very boring on this trip"
缺點： "Not available usb conector and the food is regular"
優點： "Early arrival"
缺點： "Waiting for docking spot."
優點： "no problems on flight. complimentary wine."
缺點： "seats bit tight for international flight. why do I have to pay more for more leg room"
缺點： "For a long flight, it's inexcusable to have no wifi working for both my flights. I'm very dissapointed as this was very uncomfortable to fly internationally. While they did play a movie on the communal screen, was hard to see from my seat. Would of much rather paid more to fly with a nicer service"
優點： "short duration"
缺點： "So short that somehow I didn't get a cup of water..I know they started to serve it but maybe they missed our row, maybe turbulence ended service by then.. I don't know why but I was overheated and very thirsty."
優點： "New airplane"
缺點： "Good tray in economy very small, didn't have my choice for food so stuck with chowmein, not good"
優點： "No delays, everything went smooth"
缺點： "中文廣播人員結結巴巴都在亂翻譯，太不專業了 服務人員一直玩，講話好大聲，讓人不能休息，很不舒服 大家下飛機時，每間航班都會很有禮貌一直謝謝搭乘，UA871我沒感受到。"
優點： "The flight was smooth"
缺點： "The seats felt stiff"
優點： "Movies on personal device"
優點： "Nothing about United today."
缺點： "We were three minutes late checking in for our flight and denied access to the flight. We were literally standing in line waiting behind the person being waited on...without much discussion or any inkling of a care the counter person offered a later flight that would not allow us to make our connecting flight. When we explained the situation still no cares. We cancelled out flight and bought tickets on American Airlines."
優點： "I recommend this company. I ve traveled from reno to buenos aires. Thank you !!"
缺點： "My flight was delayed for about an hour, plane was outdated"
優點： "The flight attendants at united make everything super easy. I'm an anxious person when I get to the airport but I know that if I have any questions the united airlines crew will take care of me. The pilots are amazing and airways land the plane smoothly."
缺點： "This experience felt very "cheap". I have flown united many times and never thought this before. Not including a checked bag for an international flight seems ridiculous. I understand for domestic travel, but international is different. Same with not having an in-flight movie. Even one or two free options, or free tv or something. The only "free" included bringing your own device and paying for the wi-fi."
優點： "Missed our connection. Poor communication around reasons for delays. Long waiting in line with zero info."
優點： "Food was just ok. Fly twice with delta international and was spoiled,"
缺點： "Crew no customer service, the boarding lines international & domestic were a jungle. Even boarding pass line to check in lugguage had 200 people in it and only one flight out. No fast Kioskos and many people standing around 6 to be exact not helping and just standing so people don't go into another airlines lines. Useless"
缺點： "Did not take flight, but couldn't reschedule because re-booking was more expensive than the original ticket."
優點： "Crew were friendly"
缺點： "No one to help check in. Had to pay extra for my bag."
優點： "Nice and smooth. There was an issue with the plane but they transitioned us quickly and I was impressed that we were hardly delayed."
缺點： "Terrible experience ever!!!!! Didn't get economy plus that I paid for, seats didn't recline and luggage got damaged and was not replaces or compensated for."
缺點： "The flight from Newark was delayed and caused me to miss my flight from SFO to TPE. The gate staff on arrival did nothing to help ensure that I would make the flight. I chose United because i expected reliable service, instead I got the worst ever experience with an airline."
優點： "Enough space."
缺點： "Ground staff was racist. Standards vary depending ur color. Specially at Heathrow. Ask personal question loudly."
優點： "the food & drinks kept coming and coming....it was great"
缺點： "-2 delays for 2 different reasons -Lisbon airport makes you leave the boarding area once you are all settled to recheck your passport & boarding pass. very strange"
優點： "Same as Co's to Houston"
優點： "I like the seats and the leg space .they were very comfortable ."
缺點： "No comment"
缺點： "Upon arrival the flight attendant left me stranded on the tarmack without a wheelchair for 20 minutes. I have serious balance issues and was terrified. My connection was very tight and I barely made my plane to Portland. The pilot finally saw the problem and got the assistance I needed. This was the most frightening wheelchair experience I have even had."