Great airline and staff. Thanks for comfortable, safe trip home. My best wishes to all United staff. Stay safe.
ANAN WONT REFOND ME THE MONEY FLIGHT THAT I HAD REQUESTED TO CHANGE DATE BECAUSE OF FAMILY EMERGENCY< HOSPITALIZATION
優點： "The crew was very professional and courteous; inflight meal was quite good and the prearrival snack of a tuna sandwich was one of the best I have ever had."
缺點： "The flight had some occasional bumpy spots but that is not ANA's fault. The landing was kind of like a violent shock and the plane seemed to slide a little sideways but everything was fine."
缺點： "There was an uncontrolled child kicking my travel companions seat and screaming for much of the flight. I’m not sure what United could do but relocating us or the passengers with the screaming child would have made the flight more comfortable."
缺點： "Selecting seats online"
優點： "Onboard service was perfect - prompt, friendly and professional"
缺點： "The cabin was always kept a bit warm"
優點： "The attentions to the passangers are much more friendly than the ones offered today by the american and european airlines, which are today getting more and more cold and unfriendly."
缺點： "The second food service."
優點： "Crew was amazing, food was filling & plentiful."
缺點： "Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight."
優點： "The flight was relaxing and the layover in Tokyo was brief and comfortable."
優點： "The whole process from boarding to exit was perfect. The seats, the food the service was great"
缺點： "The movie selection is somewhat weak"
優點： "I like the way the flight attendants treat the passengers. They are very courteous, friendly and wearing very sweet smiles.The airplane is very prompt when it comes to arrival and departure schedule. Thank you very much for providing me a wheelchair which made my travel more convenient."
缺點： "So far there was nothing that I didn't like. The food was good and the airplane was clean."
優點： "My flight is at 9:50 am but I arrived around 5:30 am , as expected the line was already long and one of the crew told us the front desk will not open until 6:30. My husband reserved my ticket going back to US. I was assigned to seat on an exit, but when I went to the gate , one of a female employee keeps telling me if I'm aware I'll be seating on an exit and I said yes , I look for a vacant seat so I can relax while waiting, she went back again and asked me if the front desk desk gave me any paper about the task I have to do when seating on an exit. I read it and understand . She came back again for the third time and borrow my boarding pass and check something and asked me if I want to transfer to another seat, and I said no. I don't know what she wants me to do , but I'm so irritated because she keeps asking me the same question over and over again."
缺點： "The flight was delay .and I can’t able to catch my connecting flight I have to extra money for other connection flight"
優點： "Service was excellent; I felt well-cared for!"
優點： "Service, Cleanliness and Overall Quality"
缺點： "Seats could be better"
優點： "Good service"
缺點： "baggage was broken."
缺點： "Chose to fly directly across Pacific through multiple thunderstorms instead of routing through Alaska and Canada. Half of the flight was 4/5 level turbulence."
優點： "Seats and service"
缺點： "No complaints"
優點： "Crew attentiveness; relative comfort (could be better - but I've had worse); variety of movies"
缺點： "I'd like greater variety in food choices"
缺點： "seat labeling not clear"
優點： "free movies"
缺點： "somehow new seat of this aircraft is very uncomfortable with my hip. It was kind of painful to sit tight for long period. I think my body likes older seat which actually reclining toward behind other guests. or I guess maybe I just get older. I asked 2 beer cans but completely ignored. maybe I was too shy."
優點： "The flight was very well organized and the plane left on time and arrived exactly on time. The service was excellent even though the plane was close to full."
優點： "Very nice plane, enough room, didn't feel cramped"
缺點： "Had to switch gates 2 times"
優點： "They had good movies and music of my choice."
缺點： "One flight attendant out of all others showed arrogant behaviors and facial expression. I was sort of disappointed because I chose ANA because of a reputation of their service and modesty embedded in the Japanese culture but not this time. I should have written down her name."
缺點： "Touch screens were a bit glitchy. Was not able to adjust brightness, and volume kept readjusting by itself."
優點： "The crew was very efficient and the food was also good"
缺點： "You should add some veg dishes"
優點： "For such a long trip, it was pretty comfortable. The flight crew was friendly and helpful and the food was good"
優點： "Good food and service"
缺點： "Delay too much time"
優點： "The airline made sure my family sat together when I couldn't get seats together online. The food was waaaaaay better than the US carriers, and the service was impeccable. 5 stars for ANA all around!"
優點： "Great service and great food"
缺點： "No complaints from me"
缺點： "Exit door seats, which are normally good, were extremely close together. Very uncomfortable."
缺點： "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
優點： "My 96-yr-old father was given an airport wheelchair after we checked his own transport chair. He was wheeled through security and to the departure gate. We were advised they changed us to a bulkhead row w/an unoccupied seat adjacent to his. Twice during the flight one of the flight attendants came to tell him that she would help him off the plane so to wait for her after the rest of the passengers disembarked. The meal was very tasty.Chicken karaage was not crispy but I wouldn't expect it to be. The rest of the items were well seasoned with the right consistency. Dessert was a flan custard with passion fruit sauce (very Hawaii!), even including a few seeds from the fruit as garnish."
優點： "I liked the Service and all. Airline offered me a wheel chair since it was on a record from last flight. They escort me to the plane.and plane to my daughter at the other end."
優點： "The flight was less busy than usual (it was an Easter Sunday departure) and so service was a bit more relaxed and friendly than usual instead of just efficient. Left gate a few minutes early and arrived 20 min early in Tokyo. Flight time is pretty good - 8pm departure which gives time for a relaxed day sightseeing in Dusseldorf before going to the airport in the late afternoon, Arrival in Tokyo is about 2pm which would be a good time to check in to hotels and relax. Food was good - dinner after take-off and a brunch-type meal a few hours before landing. Entertainment system is also very good although I'd flown a lot recently so seen the films I wanted to see already. Sometimes ANA are just "good" but this one was the best one I've flown recently."
缺點： "Surprised that their recently acquired 787s don't all have WLAN! Wanted to do some work ... but ... maybe enforced disconnection is a good thing sometimes :)"
優點： "Friendly and helpful stewardess"
缺點： "Seats could be more comfortable."
優點： "Always happy to fly ANA but wish I cold fly direct from Vancouver to Okinawa. and return. Kansai? I fly there three time a year."
優點： "Light food but breakfast could have been more substantial only one chicken sausage?"
缺點： "Turbulence Lack of privacy with seating Lighting from other monitors disturbs someone trying to sleep"
優點： "Cabin was clean and really comfortable seats. The crew were very friendly and helpful."
缺點： "The food provided was tasteless"
優點： "Friendly and attentive flight attendants. The food were decent. The snacks through the flight were very good."
缺點： "The limited entertainment. Some of the Japanese TV drama doesnt have English substitle."
優點： "The plane was new and the seats recline quite a bit. The movie selection was solid (though disorganized)."
缺點： "The food service was a plastic bag of goodies (bag of chips, water bottle, toblerone, kit kat, pastry) - what?! The turbulence announcement was made once in english and japanese by the auto-plane service followed by the crew announcing it again in both English and Japanese. The same was done with the duty free. The plane pressure also felt very strong and cause discomfort for the wife. The movie selection was solid (but badly organized) and the TV show selection wasn't terrible. It should all be better. Come on ANA! Contact me for recommendations."
優點： "Entertainment system, comfort of the seats, staff, food, basically everything!"
缺點： "It said that the plane was capable of WiFi, but the flight didn't have it, probably just because the route is too short."
優點： "Good air crew. Good manners and attention to detail. Excellent members at check-in."
優點： "Enjoyed the flight very much!"
缺點： "Too much scrutiny for my request for a double vodka screwdriver"
優點： "Cabin comfort"
缺點： "Only two Hindi movie"
優點： "The flight attendants are awesome. They are very attentive to your needs."