Some how there was a miscommunication between JetBlue and kayak because my flight was canceled with JetBlue through kayak. I would not have know my flight was canceled unless I had called to verify exactly when my flight was. There was poor communication between kayak and JetBlue and I will never book with neither company every again.
The fly dubai associated flight was a bit tricky the plane was uncomfortable and I was assigned a seat next to loo.
I got delayed, wasn't told about the Iftar time and the entertainment hub wasn't working even I tri3d scanning the QR code multiple times
Emirates airlines does not inform there passengers of the required documents even at there counter in the start of the trip tell they don’t allow you to take your flight to the final destination. After that they say it’s not there Problem and you have to sort it out. Emirates is one of the worst airlines you can travel with.
缺點： "Overall experience turns exceptional great when crew is friendly, understandable & helpful. My overall experience on this flight from CAI-DXB on Emirates was great because of the wonderful crew, on top was their Supervisor/ Adel A.Hamid El-Hareth. On the contrary my decision after an experience with Emirates on board from DXB-LAX, was never to repeat it due to Crew Supervisor, she was British, she was there on board I guess to teach everybody disciplines with a tone !! Someone exceptional to meet once in life but it may bring you to a decision along with other factors not to fly again with Emirates to LAX. Thanks for your professional follow up Regards, Dr. Karim Ali"
優點： "amazing and the airport is awesome"
優點： "服務員態度很差 服務過程總感覺在趕時間想早點休息詢問個問題也只顧著儘快打發 非常不滿意"
優點： "Nothing. Missed the flight as the crew directed us to the wrong gate"
缺點： "Support staff"
優點： "The crew was great and the dinner was really good!"
缺點： "Breakfast could have been better and the seat was pretty uncomfortable"
優點： "Nothing. Will never fly with emirates again"
缺點： "Disaster from start to finish. Use qatar much better public service. And make an effort to get you on connecting flight"
優點： "crew was attentive and seating was comfortable"
缺點： "they could have changed snacks..I had the same pizza when travelled four years back."
優點： "cheuk in 快！吾使等太耐！"
優點： "Exceptional flight super comfortable"
缺點： "That i didn't receive my bucket list dream of an upgraded flight but that literally was thing that could have improved a really great flight..."
優點： "For the most part it really was a most excellent flight, especially the Dubai to SF leg where there were SO MANY CHILDREN around [should get a free upgrade just for surviving that] but the flight crew did exceptionally well and remained calm all the way through. Apart from one grumpyish woman on the second flight the majority of crew were exceptional and really went out of their way to serve and help."
缺點： "I slashed my finger fairly painfully on a toilet door while pushing it from the outside to open it on the Dubai to Cape Town flight [again, an upgrade on my home flight which is a bucket list dream would more than make up for that!] which i pointed out to a flight attendant and they took note of it and bandaged me up so it was dealt with well but hopefully that gets sorted out [she said she would write a report] cos it did unfortunately affect the rest of my flight a little... And so many crying babies [thankful for volume control on headphones] but literally that was it - love flying Emirates cos on the whole felt super well treated..."
優點： "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
優點： "Great comfort and entertainment some of the best I have ever had on a plane. Will definitely fly Emirates again."
缺點： "Not huge fan of boarding off a bus instead of the traditional way from the airport terminal. Food selection could be better but overall not bad."
缺點： "後面有保留組員座位 建議可圍起來 以免不停的乘客來坐 一開始可阻止到後來惡意人得逞 很不公平 我們全程坐自己位置看了很厭惡 既然不聽勸阻 那建議乾脆禁制"
缺點： "選至前面座位 但組員把兩大一小特別調到中間四位位置 左邊也有兩個壞小孩 全程吵鬧不堪負荷 分散開就算了但集中附近乘客情何以堪"
優點： "Inflight entertainment was good but that doesn’t make up for lack of equal treatment of all passengers"
缺點： "They are racist!!!!! Segregation and all!!!!! For my more than 12 hours layover I had to pay for my own hotel!!! Yet other travelers were given free hotel vouchers. As a matter of fact I was kept waiting for nearly half an hour in the middle of the night even though I had been waiting for service ahead of them."
優點： "Everything was great!"
優點： "Great service and smooth flight!"
優點： "The crew was excellent. Very friendly and helpful. Inflight entertainment selection was great tho the screens were average. Good beer selection."
缺點： "Seats are so uncomfortable. I'm a young guy, and by the end, my back was hurting. They barely reclined and no leg room. Food was about average."
優點： "Flying on economy Emirates was a fantastic experience. It should be the industry standard."
缺點： "The entire experience"
優點： "The crew and attempt to help with anything I needed"
缺點： "Limited leg room for a big guy like me. My cancelled flight from Boston to phx was too long of a layover"
優點： "Professionalism of flight crew. Movie & entertainment selection. Overall cleanliness of aircraft."
缺點： "Ground crew was not well organized. Lacked attention and professionalism. Bad way to start a flight."
優點： "I liked how I didn't get jet lagged"
缺點： "Half the food was good half was just okay"
優點： "Nothing really. Packed like sardines in seats which are too narrow."
缺點： "2 hour delay at DFW because other flights de icing Diverted in mid Atlantic to Dublin because of problems with toilets. Waited 2-3 hours there. Missed connecting flight from Dubai to BLR. Only good thing was that Emirates gave me a boarding pass to a later flight and a meal voucher that was accepted with bad grace by the barista at terminal B Costas. Two of the meal voucher choices Cozi & Burger King had gone out of business!"
優點： "Entertainment system really good - great choice and great screen sizel"
缺點： "Lack of choice on main meal"
優點： "Helpful staff,gave me seats requested,meals pretty good,good entertainment,even got to see despicable me 3 and didn't need a kid."
缺點： "Would have loved business class,but what can u do,only thing was I had to remind about my skywards miles.."
優點： "Food was good and seating was comfortable."
缺點： "That i could not step out for a 7 hour layover in dubai. transit visa should be granted even for that duration."
缺點： "在葡萄牙跟杜拜的登機時間較晚開放，在機票上寫的最晚登機時間時，實際上還有很多旅客還在排隊等候。 777機上娛樂的電影無法選擇字幕，很多電影因此都無法好好的觀看。"
缺點： "上半年前坐同一航班用餐時要求喝bitter lemon汽水，服務員很热情的去找給我們。今次作同样要求，两个航班的服務员皆说沒有"
優點： "Smoothness of the flight."
優點： "Service was wonderful people very kind enjoying them on the flight was quite beautiful soft and nice wish you good luck ."
優點： "their hospitality"
缺點： "The food"
優點： "Timeliness, service, food, entertainment"
優點： "Same comments as above."
優點： "I appreciate that staff disrupts passengers as least as possible, and is generally helpful."
缺點： "Food was better on the way to Dubai/Kochi but definitely not bad."
I think they are doing a great job in maintaining customer experience. I am satisfied and look forward to fly with them again. But they need to train the crew to be more polite while they speak English.
Terrible experience with cancellations and delays and rebookings. THY suck at customer support in US and thru their partner JetBlue…
You need to improve your food quality
優點： "Plane was good,very comfortable clean and new.Entertainment was great.Crew was nice."
缺點： "Food wasn’t good at all, very low quality and it didn’t taste good.And prices for extra language (190$) is way too expensive."
優點： "Some crew was attentive, others were not. Piloting was good"
缺點： "Upgraded seats in the planes, especially business class, seats did not work properly or recline all the way, very uncomfortable. Food was mediocre at best, movie library needs updating. I'm also not sure why an older model of this aircraft is used on such a long haul flight."
優點： "Entertainment and food are always reliably good on Turkish."
缺點： "Ground crew was very poor at communication, no one warned us we would need a visa; we spent hours and hours queuing for what could have been sorted out in advance. Communication was terrible. The flight was delayed due to Pakistan closing air space. Turkish rescheduled but no real help in Istanbul."
缺點： "Crew could have been more friendly."
缺點： "I didn't fly, they opened counters late, closed the gate early didn't make an announcement."
優點： "The crew was great and the flight was smooth. The food was also good."
缺點： "The passenger next to me in the middle was hitting his arm rest on my leg and made my flight uncomfortable because he would not sit still. I think crew needs to do a better job of making sure everyone stays seated when the plane is still moving before jumping out of their seats and grabbing their luggage. Passengers should be able to exit out of more than one door same as entering."
缺點： "I didnt like this flight at all. I got delaied 2 hours at the turkish airport plus the 7 hours lay over, total 9 hours, the gate travel service didnt give us any reason for the dealy, the customes gathered us in a small area where there is no seats and the bathroom was smelling so bad, we were stsrving and not even water been served to us, i missed my ride to the hotel in Amman, and missed my work breakfast orientation."
優點： "Everything was on time . Ground staff +crew members their know there work better then any other airlines"
缺點： "This flight seems to be overbooked a lot! Why does Turkish Airlines let this happen so often? Had the same situation on my way to Istanbul. It just takes sooo much time and everything will be delayed and people get angry all along...."
優點： "Food was decent and the crew was great."
缺點： "The air conditioning did not work in the front part of the cabin. I asked about it but nothing changed. It was very uncomfortable for everyone in that part of the plane. The back was cool front was miserable."
缺點： "Same problem as the first segment (see above)"
缺點： "Totally desorganized boarding, wrong door on ticket, no priority line....just not the way you expect things done by Turkish Airlines"
優點： "I did nit like anything..."
缺點： "I hate kayak.."
缺點： "The seats were cramped together"
優點： "Super staff"
缺點： "Bad WiFi connection"
缺點： "Our flight from Kathmandu was delayed so we missed our connecting flight to Vienna. We don't know why it took so long to organize the hotel. Turkish Airlines was ready with new boarding passes but we waited two hours at the hotel desk to get a bus to the hotel where we again had to wait till they gave each passenger a room. If they organized the boarding passes ahead of time, why not the hotel? So we were quite exhausted. The plane was again delayed leaving Istanbul. Movies on flight not what they used to be."
優點： "Crew, food, and beverages given were all excellent."
優點： "Flight was delayed. Flight time was changed 5 times."
優點： "A much nicer 777 on this leg."
缺點： "The lounge at IST is overcrowded and lacks sufficient showering facilities. There was leftover food everywhere that the overworked staff tried, in vain, to keep up with."
優點： "Crew was helpfull food was good"
優點： "The service, food, price and entertainment, little flight pack"
缺點： "Can't think of anything"
優點： "customer service, food, entertainement."
缺點： "small seats"
優點： "The food and movies were the only good thing there"
缺點： "1. Airport wasn't air conditioned in Istanbul people were sweating 2. Very Poor customer service in Istanbul , no one of the employees there were able to smile at the whole airport 3.7 hrs wait in the airport , Both flights were packed and full of kids"
優點： "Great experience for my first international flight."
優點： "The flight attendants were lovely, I really like the fact that they were friendly and made me feel safe!"
缺點： "My luggage didn't arrive in Atlanta and when I called to inquire about it , the lady I spoke to didn't have the info. She seemed ignored when I told her they said it was supposed to be here earlier."
優點： "Service and overall is excellent"
優點： "Pleasant staff and good food and great movie selection"
缺點： "A330 is a flying sardine can."
優點： "The crew was very nice. The entertainment quite rich."
缺點： "Since the flight was very crowded, they didn't let me bring in the cabin my garment bag, I had to stuff it in the suitcase."
優點： "The food was great!"
缺點： "I booked my ticket on Kayak two months prior to the departure date. The whole reason I booked it with Turkish Airlines was because the seats were listed as "lay flat". So I paid $150 more over the other airlines for the lay flat seating on my 8 hour flight from Katmandu to Istanbul and another 10 hours on to JFK. Well the seats weren't lay flat so I feel like I got played by Kayak and didn't have a very comfortable flight."
優點： "The flight itself was smooth . Aircraft looks better than usual ones on this route . Istanbul -lagos though with very little leg room ."
缺點： "The food is a total zero. Food is presented to human being like begged on the street . Pasta with just tomatoes sauce ? No meat , chicken or fish absolutely empty . The chicken meal had like 2 spoons of riice thrown in . Food was very unappealing . For a flight of about 7hrs it could have been better. My flight from U S to Istanbul was perfect . Meals , service ,bathrooms all good . Please they need to improve on the African route or stay off the route ."
缺點： "Luggage was held back in Istanbul. It was broken into and never made it to NYC. They shipped to Texas at which point it had been opened and rifled through. Unprofessional."
缺點： "Terrible service, unhelpful staff on flight and in airport."
優點： "Same asabive"
缺點： "Same as above"
缺點： "Had to cancel due tp safety situation in Turkey (bombings, Dept of State warning). I had flight insurance but Kayak did not refund a dime."
優點： "Love the entertainment choices, behind able to watch while seasons of TV shows, new movies. Makes the time pass easily."
缺點： "When you are doing a long flight, you don't want fruit to be the only choice for dessert. It's hard enough being gluten free but to find that nearly every airline just thinks that fruit is acceptable is disappointing. They did provide a gluten free bread roll rather than the usual rice cakes but on two recent legs, didn't heat it. When I told the flight crew the second time that it is inedible when not heated, he was great and said he would do that. And it is nice to eat grilled vegetables which are delicious but sometimes particularly on a long flight, a bit more variety is needed. Turkish Airlines is excellent but fixing this would make it great."
優點： "excellent service"
缺點： "Too bad they did not share snacks during the flight"
優點： "Everything about the airline is perfect. The staff on ground and airplane are very professional, the services are excellent, food is great, the airplane nice and comfortable, blankets nice color. The landing at LAX was perfectly smooth. I will fly with Turkish airlines again."
缺點： "Poor customer service, rude airport staff in Istanbul, nobody speak English in airport. I had two 85 years old lady with me and they had wheelchair on their ticket, and a I asked the airport staff in Istanbul but, nobody care, that is bad experience in my life."
優點： "I had not had the possibility through the third party website to precise I woud like a vegetarian dish, but the staff could arrange it on the plane. The food was delicious."
缺點： "The contrast of the screen was bad, it was hard to see if the scene on the screen was a bit dark."
優點： "The boarding and food."
優點： "Nice onboard entertainment system"
缺點： "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
缺點： "Boarding on time so I didn’t have to loose the connection flight and had to stay at a hotel an hour away from kuala lumpur to barely sleep to catch a plane to auckland next day that arrives late so i cant take the ferry home."
缺點： "If the assigned seat reclined. I had to Move to a different seat which Worked."
缺點： "Better range of entertainment as the options were a bit dated and mediocre"
優點： "Boarding was organized"
缺點： "Vegetarian food wasn’t great"
優點： "The people at the check-in desk."
缺點： "A light snack and drinks would have been good. Even just water."
優點： "The crew was extremely hospitable, and the food was excellent."
優點： "crew provided attentive and excellent service. Good food and beverage."
缺點： "cabin, seats and table cleanliness need to be improved. decline angle of seat and foot rest angle so limit."
優點： "The ground supervisor offered me access to gold lounge. It was a nice effort since his boss said no to upgrade."
缺點： "Flight rescheduled without accommodation offered. When asked for upgrade for flight as compensation for 18 hours lost time supervisor said no No vegetarian food options. Said they will compensate me for my expenses once I file a claim which takes months of pestering airline for."
優點： "Excellent crew. Good food. Comfortable seats even in coach."
缺點： "Similarly delayed departure and arrived at HongKong over 11/2 hour later- poor service!"
缺點： "Seat back didn’t stay upright so it was uncomfortable when I wasn’t trying to sleep."
優點： "Food was good."
缺點： "The delayed flight and consequently lost luggage afterwards."
優點： "The cabin crew."
缺點： "Again, incorrect information of boarding gate."
缺點： "Temperature was very low."
優點： "Service is great..."
缺點： "Not sure why all Sabah/Sarawak gates are at the farthest..."
缺點： "Food was lousy"
優點： "Satay, flatbed."
缺點： "No amenities kit, no mattress pad, no champagne, no menu for business class. And the forgot to serve the main course of my travelling partner."
優點： "Quick on and off boarding."
缺點： "Food was average at best."
優點： "Fast boarding"
缺點： "Forced to check a carry-on used all over the world for years. Then they lose it"
優點： "Good was great."
缺點： "Flight was late approx 1 hour. Seems like a regular occurrence which is not good"
優點： "We like to thank you for all your staff are good taking for all of us. We would like to make recommends it to all our friends. May the Living Lord and our Almighty God bless you, your staffs and your business abundantly! Amen!"
缺點： "Their app is useless. Not user friendly and always down ! Their staff can't even give proper directions on what need to be done in terms of getting upgrades ! Such a shame how it this airlines is getting from bad to worst. They use to be great and my number one choice , but now they are just a disappointment. I am only supporting MAS because they are my national carrier"
優點： "Good on the plane and in the business class lounge was excellent"
缺點： "Very uncomfort flight, very bad timing, Food is not good"
優點： "Plane (A380)"
缺點： "Limited choice menu, some minor malfunctioning seats & screens"
優點： "Movie story"
優點： "The flight surprisingly arrived ahead of schedule :)"
缺點： "The food, at least it was better than the food out of KUL"
優點： "Took off on time, landed early, business class cabin was comfortable and food was ok."
缺點： "3 hour delay Food quality could have been better"
優點： "Efficient and quick to load the plane and then take off."
優點： "I appreciated the free baggage allowance and the staff were nice, but otherwise they were a huge headache to fly."
缺點： "They changed the times on BOTH of our flights by HOURS, which resulted in me having to buy a ticket with another airline to ensure we wouldn't miss our connecting international flight. Horribly unreliable, will never fly them again. Honestly airAsia was a better experience than with Malaysia Air"
優點： "It was a very good flight ."
優點： "I actually thought the seats were pretty comfy. And they have in flight entertainment, no need to download an app or anything."
缺點： "Wish I had known there would be a meal on the short flight. I usually request a vegetarian meal so I couldn't do it this time."
優點： "Everything on time and smooth. Crew was attentive and friendly."
優點： "Prompt and great service."
缺點： "Had a transit flight through KL from Colombo to Bali. The luggage was not with me and my friend along with about 7-10 others post arrival in Bali. We received the luggage after losing almost one day eating into our holiday. Minor compensation was given but the inconvenience was far more! This is not the KL to colombo flight but thought i will write it in here as I got this through Kayak"
優點： "Flight to KUL from BKK was a fairly new 737 and had a new entertainment system. It was clean and looked well maintained. Nice ride."
缺點： "Return to BKK from KUL was on a 737-800 that looked like it was ready for the scrap heap. Very dirty even on the outside of the plane. The backs of the seats were torn and spots from drinks and dirty hands on the backs of the head rest. All the magazines were WELL worn and one had gum between the pages. The table top had part of a meal left on it."
缺點： "Lost baggage on direct flight"
優點： "I like the interior of the plane and the comfortable seats. I also appreciate the crew's warmth and efficiency. It was a very short flight hence I truly appreciate the snack and drinks provided and especially the fabulous ice cream treat on the return flight. I would certainly consider taking MAS again in future (this was my first MAS flight), despite the one glitch (please see what I didnt like) if the price is right."
缺點： "I had only one large backpack to be checked in (due to the minimum liquid that can be brought) and it was left at the airport somehow by whoever who was handling it. Waited for more than an hour at KLIA for it and finally made a loss baggage report. The staff at the loss baggage counter was only helpful after finding out that I am not a Malaysian. Needless to say, my bag flew on SQ and was rushed to my hotel 5 and half hours after landing. I also did not receive a copy of the baggage delivery report."
優點： "The flight was on time"
缺點： "The boarding process was a waste of time"
缺點： "The airline lost our backpack raincover and did nothing to help find place a claim"
缺點： "MH 0178 to KL was late and I arrived to KL at 9.30am. My transit flight already gone and the airport crew directed me another gate and gave me a new ticket for MH 0717 at 10.40 am."
優點： "Great food, lots of space, awesome attendants"
缺點： "They lost our luggage but got it to us on a few hours"
優點： "Pilot kept taking detour to avoid turbulence"
缺點： "Food -very little in quantity. Dinner: just a sandwich. Breakfast - just a little bit. Cabin Staff - unmotivated; poor Sevice"
優點： "Safety concerns of crew"
缺點： "Seat pitch is ridiculously small for regional 737 aircraft. At 5 foot 7 inches, my knees touch the seat pocket. AND THE SEATS DO NOT RECLINE!!!!"