The pilot was very skilful . Excellent landing experience we had. Please improve the food quality and more choices soon.
Flight was on time. Food was ok. Seats didn’t have much arm room but was manageable for a short flight.
Rescheduled my flights without asking me. And I am losing money on reservation
缺點： "MH hospitality has gone down. Those days they were the best of the best. Now, there is hardly any hospitality at all. Very disappointing."
缺點： "Food need to be improved"
優點： "The crew was very friendly and attentive."
缺點： "Can’t think of anything"
優點： "Great seat and crews"
缺點： "A330-300 is nice"
缺點： "All four flights with Malaysia Airlines were delayed, no reasons and no information. Appalling."
缺點： "Business class in 737 is limited, recline only but seat was spacious and comfortable"
缺點： "the food could have been nicer"
優點： "Comfortable seating map"
缺點： "Food could be improved especially for vegetarians"
優點： "Boarding was organized"
缺點： "Vegetarian food wasn’t great"
優點： "There was a hot meal on this 1.5 hour hop from Kota Kinabalu to Kuching"
缺點： "The seats on the 737-800 have quite limited legroom"
優點： "The airline better than the budget ariline"
缺點： "The agency that booked through not so cooperative and complicated"
優點： "excellent staff"
缺點： "ship needed cleaning"
優點： "Everything. Just a simple, very short haul flight: nothing too complicated."
缺點： "There was nothing to fault."
優點： "Very quick transfer of my luggages in KL"
缺點： "For 50 min flight we waited 45 mins in taxi"
缺點： "Concentrated orange juice? Seriously? Dated flight, seats, interior."
缺點： "Entertainment system was old and food was so-so"
優點： "Friendly and helpful crew"
缺點： "Food. Arrival arrangements (although this may be out of the airlines control - slow immigration, disorganised luggage collection."
優點： "Better overall service - boarding, no delays, comfortable cabins, pleasant crew."
缺點： "the windows were a bit smudged from previous passengers"
優點： "Almost everything"
缺點： "Nothing i can think of"
優點： "On time departure, clean aircraft, generally friendly staff/crew."
缺點： "Breakfast - woken 2 hours before landing, very sorry version of "breakfast" was at best aweful only to then have lights turned off again after service completed."
缺點： "Their app is useless. Not user friendly and always down ! Their staff can't even give proper directions on what need to be done in terms of getting upgrades ! Such a shame how it this airlines is getting from bad to worst. They use to be great and my number one choice , but now they are just a disappointment. I am only supporting MAS because they are my national carrier"
優點： "Crew were awesome. Could not do enough for you. Very personable too!"
缺點： "Security at Adelaide very slow and under resourced."
缺點： "No beer or wine in business class! Did not want a meal, so I got water and a tiny pack of peanuts."
缺點： "Transfer from domestic to international terminal in KL was slow as only 1 customs officer was working"
缺點： "3 hour delay Food quality could have been better"
優點： "The cabin crew was welcoming. The flight itself was smooth and on time."
缺點： "The smell of the toilets were really bad. Urine on the floor. I know I purchased economy class tickets but I expect the toilet facility to be better maintained."
優點： "Massage chair, very relaxing for long hour journey"
優點： "The flight was fairly typical. However, it left on time and arrived on time. This was a positive."
缺點： "As usual, the flight was completely full. Everyone carries on as many bags as allowed and there is no bin space for all the luggage. I bring only my briefcase and had to search for space."
優點： "Clean plane. Nice staff"
缺點： "No food, No entertainment"
優點： "The crew were reasonably friendly and our experience at check in was positive with an accomodating staff member."
缺點： "Very tight seating with little leg room. Meal was forgettable. Only flight where seating wasn't changed from original booking."
優點： "On time flights, comfortable seats and good onboard service"
優點： "Delicious food"
缺點： "No entertainment"
優點： "Flight was full ...so felt cramped. Towards back of plane so only 1 toilet. The Veg pie was slightly warm and unappetising , took 1 bite and left rest. Steward saw this and gave me extra peanuts instead. The brekkie was awfulll, the supposed scrambled eggs was congealed into the shape of the holder and again lukewarm the grilled tomatoe looked washed out....unappetiising...so ate the squahed croissant , yoghurt and fruit. What happened to international food standards . Crew was nice...though if wanted water later on had to get yourself.They didn't come around much offering water before Brekkie. No game option eg Sudoku on Entertainment site. My bag come off carousel more scratched than with other Airlines, so poor handling. Disembarked by stairs at Sydney Airport near Cargo plane area and had bus to Airport. Never had that before on an International flight , so took much longer to get into terminal....last thing you want after a long flight."
優點： "Service is excellent"
缺點： "our vegan food was not provided"
優點： "- On Time - Nice to include buns or bread for breakfast - Staffs should be more gracious and engaging."
缺點： "- Landing was rough and sudden - Hot drinks only served at the end of meal. It should be served together with meal. - Row 17 was last to be served. Rather hungry especially on transit flight from Singapore - No transit lounge and refreshments"
優點： "Quick and easy boarding and very friendly crew"
缺點： "Nothing really. For a no-frills flight, it was a great value"
優點： "on time despite having to unload luggages for passengers who did not turn up warm welcome from pilot and co-pilot from cockpit"
優點： "Nothing. It's cheap and really not because you pay for everything extra."
缺點： "Rude customer service. Baggage cost more than the flight."
缺點： "More choices on entertainment"
缺點： "Boarding always take way too long because of the hand luggage problem."
優點： "Was on time and we landed ahead of the scheduled ETA"
優點： "No comment"
缺點： "Be punctual."
優點： "The flight i booked has 2 segments and both by Air Asia. However, when arrived in KL, i was forced to exit term"
優點： "so far so good. no complain."
缺點： "short trip okay . everything great. keep up the good job."
優點： "Quick turnaround."
缺點： "The crew wasn’t available during boaring in the cabin rather chit-chatting with fellow colleagues at the AFT galley."
缺點： "weak maintenance and everything is chargeable including water"
優點： "The efficiency and professionalism of the crew."
缺點： "Nothing to dislike."
缺點： "No room for legs Flight was delayed without any information at the gate My wife was at a differtn row even if there was a free seat next to me. I had to pay to next to her during check-in."
優點： "On time"
缺點： "I was separate with my wife even if similar seats were available. To be with her, i had to pay."
優點： "Airport crew was friendly and provided umbrellas to everyone as they boarded plane. Managed brief rain-related departure delay well. Nice in flight travel magazine."
缺點： "Bag fees were high. I misunderstood when booking as website said on bag (meaning "cabin bag"/"carry on"), so not only did I have to pay the standard luggage cost for my one check in bag but also a same-day late fee, making it twice as expensive."
優點： "Pleasant counter service at the terminal."
缺點： "Half hour late"
缺點： "Flight delayed 2hrs"
優點： "Nothing I like"
缺點： "Flight delayed, landed at 2.00am+"
缺點： "They are very strict about the weight of your luggage and will not budge on the overage charge. They serve fish for breakfast...gross."
優點： "The crew are friendly."
缺點： "Quite often arrived late, took too long for passengers to settle down."
優點： "All ok, seriously,stewardesses look great and very charming with her uniforms, very friendly staff"
優點： "Good music Took off EARLY and landed EARLY"
缺點： "Sprayed the cabin with bug spray"
缺點： "I arrived 3AM at KKIA, expected boarding time is 5.30AM but check-in counters are not open until past 4AM. Already 4.30AM but there was still only 1 person at the counter. Not enough instructions for self-service but no one on the floor to assist people. Arrived at my gate 15mins before boarding time. At the gate, they put up both TPE and HKG boarding information which confused the passengers."
缺點： "Flight delay for almost 4 hour"
優點： "Everything was great"
缺點： "The head stewardess pronounced a few words wrong"
缺點： "Rough flight and landing, seemed like a rookie pilot was flying."
優點： "Good: cheap and on time. Bad: aways slow check-in and uncomfortable seating. Everything a budget airline should be."
缺點： "Duplicitous and sneaky policies. They tried to scam us out of $175 to check our luggage (it turns out we only should pay $16). Be careful."
優點： "Staff was very attentive and well trained! Arrived without any delays. Everything was great!"
缺點： "No a ala carte food available due to insufficient staff, no towel for shower and i need to use my own towel and carry the wet towel on the way back to Singapore, no hot water for shower, staff sitting down there to chit chat and a cleaner was preparing my lousy latte. Worst Plaza Premium Lounge experience!"
優點： "The price"
缺點： "You don't even get water"
優點： "Inexpensive flights. Book early to get the best deals."
缺點： "The announcement came almost every few minutes, which is annoying. Carrier will squeeze every penny out of you. Bring something on board to eat if a long flight."
缺點： "Hot air-conditioning"
優點： "Cabin Crew was great First time using the inflight entertainment Rokki. Great job Airasia."
缺點： "Ground check in crew at Kota Kinabalu International Airport (Azureen) was damn rude. I'm appalled with her customer service level. Rude and not helping at all. Worst Airport staff I've met so far."
優點： "on time friendly staff KL is good airport easy to get through and in to town on the train"
缺點： "even on buses in asia you are given drinking water pay for it here"
缺點： "The leg room is deplorable. My knees were continuously hitting the hard seat in front of me and going sideways wasn't even an option. I've never had this happen to me before. I'm a female and 5'9 and this is the least space I've ever had on a flight. So uncomfortable I can't imagine a long flight with this airline, which is good to know because now I will not use them for flying to Malaysia from NYC. Also both flights were delayed by nearly an hour each."
優點： "Just for budget flights"
缺點： "Seats, boarding, delays"
缺點： "The flight was delayed by more than 1 hour with all the passengers seated in the plane. They didn't need to board the passengers so early."
優點： "Overall not bad the flight left on time and was a good flight."
缺點： "Please be forewarned, pay for your bags ahead of time if you can figure out how. We had a short flight from Singapore to Kuala Lumpur and had not paid for our bags. It ended up costing us more for two bags than the flight for the both of us. For that reason alone I would probably not fly with them again unless it was the only option."
優點： "On time flight. Pleasant attendants"
優點： "Competitive price, good regional carrier, especially short flights."
缺點： "There were confusion trying to check in before obtaining the boarding pass at the KL airport. After that, everything went well."
優點： "Fast & on schedule"
缺點： "Bag fees not clear and totally unreasonable, no way to check in or check bags online unless you register with their nosy BIG Points. Late by 1.5 hours! Can't get ANYTHING to eat or drink without paying in local currency cash, not even water. Seats squished together and really uncomfortable. Baggage takes a long time to come out. Poor wayfinding at Kuala Lumpur Airport."
At least they shoud have offer water 🤭
Instead of the flight attendants talking to each other they should have been monitoring the passengers. The person beside me took a phone call literally 30 seconds before the plane landed. As we were going down the runway ( from landing ) a person in the row in front of me and behind me made phone calls; CRAZY
The crew was very attentive, friendly and efficient.
優點： "The crew was excellent, especially the stewardesses."
缺點： "Their wifi service is ridiculously expensive $32 and it doesn't work."
缺點： "Flight delayed. Please be punctual if can’t be earlier."
優點： "Air Crew was polite. Ground crew was the slowest and most inefficient group of people I've witnessed. There'd be 3 people working, but 2 of them would be talking to each other, letting the queues build up."
缺點： "Ground experience was pretty terrible at the airport. Most likely I'd avoid flying through here again."
優點： "Comfortable, clean, good crew, early landing."
缺點： "15 minutes stuck on the bus at disembarkation sucked."
優點： "The leg room"
缺點： "Boarding process"
優點： "The crew were super patient (a must when dealing with the quality of passengers from Trichy who were lacking in manners and etiquette)."
缺點： "Boarding was chaotic. The majority of passengers seem to not be used to the normal manners and etiquette of queuing and it was chaotic with pushing. Some discipline and order needs to be enforced by ground crew (and this will no doubt make the cabin crews' lives easier)."
優點： "Flight was short"
缺點： "Seats are very tight if you are over 5’6"
優點： "It was very good value for money."
缺點： "I could not cancel my flight. There is option to cancel only first 24h, then you have to call them and that doesn't work."
優點： "Nothing. We had to sit on the runway for an 1 hour 40 mins. Staff didn’t even give away water, you had to purchase it... outrageous"
優點： "GREAT CREW AS ALWAYS THE SEAT WAS COMFORTABLE AS ALWAYS."
缺點： "FOOD WAS ORDINARY NOT WHAT I ORDERED, MY NEIGHBOR IN THE CHAIR OPPOSITE HAD WHAT I WANTED AND IT LOOKED DELICIOUS"
優點： "Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting."
缺點： "My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me."
優點： "we were on time and landed ahead of schedule."
缺點： "nowhere to store our cabin luggage"
缺點： "Music or movie will be good."
優點： "Extremely rude."
缺點： "I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water."
優點： "The Business Class bed was nice"
缺點： "The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)"
缺點： "Wasn’t allowed to board the plane because my passport only had five months left on it but you still let me book the flight and I was not refunded"
缺點： "The flight cancelled.first we boarded twice and been waiting for 7 hours Inside and outside the plane thereafter they gave up and decided to cancel it ..it was nightmare"
優點： "There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that."
優點： "Good price. Was on time, seats were comfortable, helpful staff"
缺點： "No use of headphones 30 minutes before take off and arrival"
優點： "Everything worked"
優點： "It was a good flight"
缺點： "The long delay......"
優點： "Crew were professional, friendly and efficient. Aircraft was clean in the cabin and in good serviced condition. Check in Staff were efficient, friendly and professional."
缺點： "Seating configuration in economy very small. My Husband is a tall, big man and was cramped by the seat pitch, which made his trip very uncomfortable. To think that we have to pay for such an essential item to life as WATER, when it is free on most other airlines....or at the very least you can get a glass of water. I couldn’t believe the charge price for a tiny bottle of water and the fact that you can’t even get a glass of water either. This is an outrage and a rip off to customers."
優點： "Overall it was a good flight."
缺點： "No offer to book my seat assignment during the booking process. A kiosk check-in would be a nice addition."
優點： "boarding is thru gate and not tarmac"
缺點： "food are expensive."
優點： "on time and departed early"
缺點： "none. is budget airline"
缺點： "Boarding process Delayed flight"
優點： "Singapore to Hanoi flight."
缺點： "Boarding is thru T2 airport bus which brings all passengers to Flyskoot plane parked somewhere. Not good for those with strollers. Will avoid Flyskoot if going to Hanoi."
優點： "very nice while Landed and take off."
缺點： "We did not order any foods. No suggestion."
缺點： "It’s late for 4 hours. Although I got the lunch ticket, I still get to my destination late. The compensation voucher is only valid for 6 months. I don’t think I will take Scoot in a such short term. Meh."
缺點： "Temperature in cabin too warm on outgoing flight"
優點： "Affordable biz class"
缺點： "Really poor food and flight was delayed 2 hours both ways"
優點： "check in - fast via machine. boarding - organized. crew helped out with baggage. flight - took off on time after short taxi and landed early"
缺點： "equipment could use refurbishment"
缺點： "If they have a policy that passengers cant eat food bought outside the aircraft they should make sure that they have variations/choices on their menu. I can only eat fish but they dont have it on their menu so i brought my own food but the crew asked me to stop eating it because it was not allowed. Im hungry and tired and was upset that time."
優點： "The cost was cheap"
缺點： "There wasn't much room for someone who is 6'4''"
優點： "Nothing to like"
缺點： "How can the the airline serve such terrible food that smells of processed plastic!!! It is served burning hot and unedivle."
優點： "The crew was really nice, saw them help several people put their luggage in the overhead bin."
缺點： "There was absolutely no complimentary service at all, a bit unusual compared to flights we've taken in the past (domestic and international). No offer of free water, what's up with that?!?! There was no entertainment on board for an overnight flight, no blanket, no pillow. And on top of that we paid too much to check in a bag when we arrived at the airline desk because we didn't include it through our Kayak booking. Had we known there was a method to follow, we would have to avoid the excessive fee."
優點： "Relaxed boarding and inflight experience Offer of refreshments when baggage delivery was delayed"
缺點： "Delay in delivering baggage"
缺點： "I could not get on time at airport for check in, because the train got stuck 25min. When I got the counter 45min. Before the flight leaves, they told me that the flight is closed and they can not do anything to help me!!!"
缺點： "I had lost my luggage from Singapore to Maldives’s airport"
優點： "Scoot Business is excellent value for money. 35 seats at the front of a Dreamliner with comfortable seats and some recline. The flight took off on time and landed in Sydney on time. I will go again."
缺點： "Not much really. It does not compare with Business on the national carriers but at half the price what do you expect?"
優點： "We were given the opportunity to bid for an upgrade which was totally worth it! We will definitely fly with Scoot again."
No REFUND!!! My flight was delayed by 5 hours then 6 more hours making it unusable. No refunds!!!! They called it a minor delay. Because my connecting flight wasn't with kayak, no refund.
優點： "On time"
缺點： "Seats too small for 6’ person"
缺點： "No indication that the flight would be delayed was given until way late in the game. We could have taken our time getting from one terminal to another and saved on an expensive taxi ride had we known. The crew were being unreasonable to a couple of passengers for moving to an empty row. Seems like that would do the plane a favor by evening out the weight distribution."
優點： "On time and efficient"
優點： "The comfort of the seat, its wider... Since I am broad shouldered I need a comfy seat."
缺點： "We just landed and the two cabin crews were chatting. One passenger stood up since she couldn't hold it and that she really needs to vomit one cabin crew laughed loud when the guest went inside the restroom. Maybe the cabin crew was surprised, but it wasn't a good to see."
優點： "The comfort of the seat"
缺點： "If they clean the plane before we even boarded... I saw trash on my seat, literally, when I just boarded the plane. Also if the cabin crew were attentive.. 2 male cabin crews were not as attentive to their passengers, but I want to thank the flight supervisor who was very attentive to our needs."
優點： "Value for money"
缺點： "Seats could be better"
優點： "Clean plane Nice team Great job"
優點： "It was only an hour flight"
缺點： "Flight was late, and if you're over 6 feet, prepare to be cramped. No food or drinks."
優點： "Good looking flight attendants"
缺點： "7 hrs late, freezing cold, Couldn't understand Captain's English. Terrible website - just doesn't work."
優點： "Actual flight wasn’t bad."
缺點： "I spent 2 hours on the baggage drop queue even though there weren’t that many people in front of me. Airline shouldn’t offer web check-in if they’re going to take ages interviewing each passenger. Gate changed three times so it was chaos for all the flights involved. Plane left an hour 15 after scheduled take-off. No apology extended."
缺點： "I did not like how slow they were at Manila airport. It was a shame how long they took with each person."
缺點： "You guys screwed me. I paid for increased baggage thru you guys and they still charged me $200 more, even though it was under the extra weight I paid for. Pkease explain, never book with you guys again"
優點： "It was only a 50 minutes flight and the cabin crew were very nice , the seats were leather and all in all very comfortable"
缺點： "Once on board all was fine , the flight was delayed by 27 minutes"
缺點： "Seat is uncomfortable"
缺點： "Their customer service and check-in policy."
優點： "I guess sometimes it's cheaper than other airlines"
缺點： "There are always delays"
缺點： "2 hours delay, changed gate twice"
缺點： "Waited for 25 minutes at the stand in Manila on arrival for the linkway to be connected Pretty poor really as it added another 30 minutes to the journey"
優點： "Flight time Cost"
缺點： "They don’t fly from Clark to KL Seat pitch excruciating for most average height people Particularly on a four hour flight Everything is penny pinched Crew are verging on brusque Some very loud music on boarding with some American rap music, hardly appropriate on a south east Asia airline"
缺點： "This has worse delays than any airlines I've tried."
優點： "Just Point to Point, Nothing Else."
缺點： "Ground Staff and Cabin Crew needs training on Proper handling of guests. Just saying.. Theres a better way of herding cattle at check-in"
缺點： "1.一進飛機煙霧瀰漫還滴水 2.登機行李限重7kg業界最少 3.不能帶入境商店買的飲料上飛機有點太嚴格"
優點： "Cabin is well air conditioned."
缺點： "No notice of slight flight delayed. Comfort rooms are not clean and some have no running water."
缺點： "The crew hate their jobs."
優點： "Pontualidade, atendimento e funcionalidade em uma empresa Low cost"
缺點： "Espaco entre poltronas pequeno e avião parecia velho"
缺點： "Flight was a bit delayed due to power or internet outage. lines for check in became a bit chaotic."
缺點： "lack facilities....etc"
優點： "Flight delayed."
缺點： "Some food that we bought taste good"
缺點： "Plane is always late."
缺點： "everything. Flight was delayed and staff were very unprofessional."
優點： "The crew was very nice and helpful."
缺點： "My seat was broken and would go back if I leaned on it too hard. We were delayed for so long and sat on the runway (perhaps the airports fault). There was no overhead room for our carry-on luggage and no one was very helpful about it. Other passengers around us had the same issue with the carry-on luggage."
優點： "The people are so nice!"
缺點： "The flights were often hours late."
缺點： "Horribly late. Glad I didn't book a connection the same day."
缺點： "A new low in tight packing. Tray was too close to go down"
優點： "Staff at the checkin counter were very polite and very reassuring - although as I checked in they didn't mention that the flight would be delayed"
缺點： "Flight was delayed over an hour with no explanation."
缺點： "4 delays. Total of 9 hours stuck in the airport waiting. Seats were old/dirty looking."
優點： "everything was ok"
缺點： "Does not leave on time."
優點： "Getting to my Destination"
缺點： "Flight was delayed 4 hours they said due to congestion, however at least 4 other flights left before us going to Hong Kong that were not delayed. The staff at the counter lined everyone up to board only to hand out free water and cake send us back to our seats. The plane wasn't even there yet. Everyone was very confused and upset. After finally boarding the plane it was dirty. Tray table wad really sticky and there was a used cup in my seat I had to remove before sitting. Also my seat did not recline so I was very uncomfortable with small amount of leg room. The flight was supposed to land in Hong Kong at 7:15 by the time we got to hotel it was 1:30am. It's a shame I had to pay for the whole night at the Hotel."
缺點： "My sister in law was not allowed on the flight they refused to let her on the flight. I hope you did not charge my credit card. I want reimbursement if so. 1209-480-8796 James please call me"
優點： "The bad started at the ticket counter where I received a $135 baggage fee. There website is specifically constructed to hide baggage allowances. The flight was approximately two hours later commuting due to "late turns on previous sectors." Updates were not provided so you had to sit for hours in the gate listening to constant gate calls for other flights. There is essentially no restaurants on the concourse. Inflight meals were all pay as you go. I was not asked if I wanted a meek, I guess because I wasn't Filipino. Filipinos around me were offered meals. Never again!"
缺點： "Deleted flight"
缺點： "Five hours sitting in the terminal in Kalibo!! No weather issues!! Baggage fees at ticket counter. Considering the fare we paid this is not a big deal. But the delays?? Leaving Manila, we sat on the plane at the gate for over 90 minutes!! Waiting for clearance to take off because of heavy air traffic in Kalibo?? They have five gates there!! Not a whole lot of sympathy doled out by theses folks either. A piece of chicken and ball of rice at the gate in Kalibo hardly compensates for the excessive inconvenience we endured on both legs of our journey. Might consider directing my business elsewhere on future travel endeavors."
缺點： "flight was delayed by 2 hours"